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Added 5 mins ago
SG
Forward Deployed Engineer
Sperton Global AS
Canada
- Full-time
This is not traditional solutions engineering.
Added 19 mins ago
PS
Director, Marine Engineering
Port Saint John
Saint John, NB
- Full-time
Port Saint John is seeking a Marine Engineer to join its Infrastructure, Assets and Engineering team. This role leads and supports marine infrastructure projects that enable safe, efficient…
Added 19 mins ago
AS
SAS Technical Lead
Ardent SoftSol Inc.
Markham, ON
- Contract
…ensure successful conversion of SAS assets to Snowflake-based…
Added 19 mins ago
CN
Maintenance Engineering Specialist
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
Eligible to be licensed as a professional engineer in Canada.
Added 19 mins ago
A
Continuous Improvement Engineer
Anatolia
Vaughan, ON
- $85,000 to $90,000 CAD / year
- Full-time
The Engineer - Continuous Improvement supports site efforts to maintain the Anatolia operating structure. They apply continuous improvement principles and practices to improve products,…
Added 19 mins ago
KG
Netezza- Platform Engineer
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Added 19 mins ago
WI
Project Engineering Manager Studies
WSP in Canada
Toronto, ON · Etobicoke, ON
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 19 mins ago
AT
Backend Java Engineer
Altitude Technology Solutions Inc
Toronto, ON
- Contract
Added 19 mins ago
V
Senior DevOps Engineer
VXG
Toronto, ON
- Full-time
VXG is seeking an experienced DevOps Engineer to join our team and help build reliable, automated, and scalable infrastructure for our cutting-edge video software platform. You will play a…
Added 19 mins ago
T®
Senior Network Engineer – Aruba / Cisco / Palo Alto
TekWissen ®
Calgary, AB
- $60 to $70 CAD / hour
- Temporary
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with…
Added 20 mins ago
M
Quality Engineer Lead
Manulife
Waterloo, ON
- Full-time
As a Quality Engineer Lead, you will play a critical role in shaping how quality is engineered across our technology platforms. You will lead the design and scaling of automated testing…
Added 20 mins ago
Graduate Transit & Urban Mobility Engineer - 2027
Mott MacDonald
Vancouver, BC
…with clients to solve complex challenges, deliver sustainable solutions, and create lasting impact for the communities they…
Added 20 mins ago
Application Security Engineer (senior - principal) Landmark
Halliburton
Calgary, AB
Landmark, a Halliburton business line, provides the industry’s most comprehensive suite of digital solutions for exploration, drilling, and production optimization. Its software and data…
Added 36 mins ago
S
Media Firmware Development Engineer
Solidigm
Vancouver, BC
- Full-time
…Solidigm, we view problems as opportunities to define innovative solutions that hold the power to change the world and unleash the potential technological needs that the future holds. At…
Added 50 mins ago
XI
Senior Data Engineer, Network Intelligence
Xplore Inc.
Canada
- Full-time
As a Senior Data Engineer on the Network Intelligence team, you will own the end-to-end data pipeline function that powers Xplore's network analytics, observability, and AI capabilities…
Added 50 mins ago
CS
Data Engineer – Azure Databricks / Data Modeling
Confiar Services
Toronto, ON
- Contract
We are looking for a Data Engineer with strong hands-on experience in Azure Databricks, Data Modeling, Data Lineage, Metadata Management, and Data Engineering. The ideal candidate will help…
Added 50 mins ago
S
Senior Project Manager
Sacré-Davey
North Vancouver, BC
- Full-time
Join our team to make a meaningful impact in building sustainable solutions.
Added 50 mins ago
CE
Mechanical Design Engineer | Nuclear
CPUS Engineering Staffing Solutions Inc.
Pickering, ON
- Contract
Design Engineer is proficient in the use of Engineering Change Control (ECC) processes and procedure and is accountable for the production and delivery of high quality design products as…
Added 50 mins ago
A
Mechanical Engineer, Data Centers
AECOM
Thornhill, ON
- $90,000 to $145,000 CAD / year
- Full-time
AECOM is seeking a Mechanical Engineer to join our growing Canadian Data Center practice. This role will support the design and delivery of hyperscale, colocation, and other…
Added 50 mins ago
B
Project Engineer (CEP)
BOCCARD
Montreal, QC
- Full-time
…countries, designs, manufactures, assembles, and installs process solutions for its customers worldwide in the Food & Ingredients, Pharmaceutical, Cosmetics, and Brewing…
Added 50 mins ago
M
DevOps Engineer
MMIST
Ottawa, ON
- Full-time
…ourselves as the industry leader. Our cutting-edge technologies and solutions are trusted by military and commercial customers worldwide. We are currently seeking a DevOps Engineering…
Added 1 hour ago
DG
Construction & Commissioning Quality Engineer
DSJ Global
Brossard, QC
- $95,000 to $100,000 USD / year
- Full-time
A global leader in hydroelectric and renewable energy solutions is seeking a Construction & Commissioning Quality Engineer to join their team. This role will serve as the primary site…
Added 1 hour ago
C
AI Product Scaling Director
CIBC
Toronto, ON
- Full-time
You are a hands-on senior engineering leader. You have atleast 5+ experience operating at a Staff, Principal, Lead Engineer, or equivalent level, and you enjoy both designing systems and…
Added 1 hour ago
A
Manager, Software Engineering
AltaML
Toronto, ON
- Full-time
We overpay for the right people. We'd rather pay a premium for an engineer who embodies this and multiplies the team than save money on someone who doesn't.
Added 1 hour ago
AS
Project Manager
AgileGrid Solutions
Canada
- Full-time
Soucy is a leading innovator in the manufacturing industry, specializing in the design and production of advanced solutions for the agricultural, industrial, recreational, and defense…

Ask-AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 4, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About the Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

You will own the technical and operational success of customers by managing the full lifecycle from pre-sale pilots to post-sale deployment. This includes configuring AI workflows, managing integrations, and driving adoption to ensure measurable value for the client.

Requirements

Candidates should have 2-4 years of experience in solutions engineering or technical consulting with a strong background in AI products and API integrations. You must be comfortable with technical tasks like debugging JSON, writing SQL, and leading customer-facing technical sessions.

Skills

Solutions Engineering
Technical Consulting
AI Models
Prompt Engineering
API Integrations
Workflow Automation
Data Mapping
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Validation

Visa sponsorship

Not detected in the job text

Keywords

Solutions Engineer
AI Platform
Enterprise AI
SaaS
API
Workflow Automation
Data Mapping
Prompting
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Consulting
Implementation
Proof-of-value
Onboarding
Product Lifecycle
Technical Validation
Integration
Customer Context Model
Agent Builder
Governance
Traceability
Metrics
Deployment
Optimization

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