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Added 6 mins ago
CI
Assembleur/Assembler
Calian in Space & Technology
Montreal, QC
- Full-time
…installation, and maintenance of antenna systems. Working from technical drawings and instructions, you will contribute to building and setting up high-precision equipment both in the shop…
Added 6 mins ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 6 mins ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 6 mins ago
P
Account Coordinator
PheedLoop
Toronto, ON
- Full-time
Good to have but not required- 1 year of experience in customer success, customer service, or account management
Added 6 mins ago
DM
Plumber
Duncalfe Mechanical
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Commitment to high-quality customer service and professional communication on job sites.
Added 6 mins ago
LM
Field Technician (Heavy Equipment)
Leavitt Machinery
AB · Edmonton, AB
- Full-time
…With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous…
Added 6 mins ago
LM
Shop Technician (Heavy Equipment or Automotive)
Leavitt Machinery
AB · Edmonton, AB
- Full-time
Communicating with the Shop Coordinator, Shop Lead, Service Manager, and Technical Support Center regarding service jobs and repair needs
Added 6 mins ago
L
Educator | Kingsway Mall
lululemon
AB · Edmonton, AB
- Full-time
The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are…
Added 6 mins ago
OF
Client-Facing Portfolio Manager
Optimize Financial Group
Toronto, ON
- Full-time
…client-facing role for an accomplished professional with strong technical knowledge across investments, financial planning, tax planning, estate planning, and insurance. The successful…
Added 6 mins ago
BI
Senior Credit Officer, Director - US Insurance
BMO Insurance
Toronto, ON
- Full-time
Provide credit coaching, mentorship, and technical guidance to junior credit professionals and broader stakeholder groups.
Added 6 mins ago
L
Guest Experience Lead | Westmount
lululemon
Montreal, QC
- Full-time
…d’embauche du magasin et agit à titre de superviseur(e) en service lorsqu’il ou qu’elle dirige le…
Added 6 mins ago
L
Visual Merchandising Specialist | Promenades St-Bruno
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 6 mins ago
NF
Solutions Engineer
NES Fircroft
Montreal, QC
- Full-time
…remotely. The Solutions Engineer will proactively identify service-related business opportunities while building and maintaining strong client…
Added 6 mins ago
TI
Technical Support Specialist
Tekgence Inc
Toronto, ON
- Full-time
Position: Intermediate Technical Support Engineer
Added 6 mins ago
L
Assistant Manager, Guest Experience | Pine Centre Mall
lululemon
Prince George, BC
- Full-time
Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps…
Added 6 mins ago
WC
Concepteur électrique / Electrical Designer
Wabtec Corporation
Montreal, QC
- Full-time
…solutions d’ingénierie adaptées à leurs flottes actuellement en…
Added 6 mins ago
ZC
Equipment Parts Sales Representative – Canada & U.S.
Zuma Canada
Chilliwack, BC
- Full-time
If you know how to look up technical parts and enjoy closing sales, this could be a strong next step.
Added 6 mins ago
R&
ILS Support /Tech Writer
Robertson & Company Ltd.
Ottawa, ON
- Contract
Collaborate with engineering, procurement, service delivery, Technical Authorities, and ship staff to validate updates and resolve maintenance/documentation queries
Added 6 mins ago
AG
Technical Lead, Aerospace Development
ADGA Group
Ottawa, ON
- $140,000 to $160,000 CAD / year
- Full-time
ADGA is seeking an experienced Technical Lead, Aerospace Development to lead the design, development, evaluation, and sustainment of Uncrewed Aircraft Systems (UAS) and related aerospace…
Added 8 mins ago
D
Advisory Agent, Member and Client Experience
Desjardins
Montreal, QC · Caisse Desjardins du Centre-Ville-de-Montréal
- Part-time
Contribute to business development and maintain business relationships through service delivery and activities
Added 8 mins ago
Team Lead McLoughlin Point Wastewater Treatment Plant - Core Area Wastewater Operations
Capital Regional District
Esquimalt, BC
Excellent communications (verbal and written), interpersonal, and customer service skills are required.
Added 8 mins ago
CK
Enterprise Performance Management Lead System Administrator
Circle K
Laval, QC
- Full-time
At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on…
Added 8 mins ago
TS
Dental Receptionist
Transcend Specialized Dentistry
Vancouver, BC
- Full-time
We are an upscale multi-specialty dental practice with a passion for delivering five-star service. Our culture is built on excellence, loyalty, and innovation. Our team is dedicated to…
Added 8 mins ago
Senior Client Solutions Analyst - Real Estate Banking - Calgary, Alberta
Scotiabank
Calgary, AB
He/she/they coordinates the completion of all documents required for current account onboarding (including Know-Your-Customer documentation); preparing relevant documentation for funding,…
Added 8 mins ago
Senior Investment & Personal Banking Specialist-Royalmount, QC
Scotiabank
Montreal, QC
As a Senior Investment & Personal Banking Specialist, you are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch…

Ask-AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 4, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About the Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

You will own the technical and operational success of customers by managing the full lifecycle from pre-sale pilots to post-sale deployment. This includes configuring AI workflows, managing integrations, and driving adoption to ensure measurable value for the client.

Requirements

Candidates should have 2-4 years of experience in solutions engineering or technical consulting with a strong background in AI products and API integrations. You must be comfortable with technical tasks like debugging JSON, writing SQL, and leading customer-facing technical sessions.

Skills

Solutions Engineering
Technical Consulting
AI Models
Prompt Engineering
API Integrations
Workflow Automation
Data Mapping
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Validation

Visa sponsorship

Not detected in the job text

Keywords

Solutions Engineer
AI Platform
Enterprise AI
SaaS
API
Workflow Automation
Data Mapping
Prompting
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Consulting
Implementation
Proof-of-value
Onboarding
Product Lifecycle
Technical Validation
Integration
Customer Context Model
Agent Builder
Governance
Traceability
Metrics
Deployment
Optimization

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