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Added 17 mins ago
Software Engineer II, Web
Pinterest
Toronto, ON
As a Software Engineer at Pinterest, you will contribute to initiatives that empower developers to build modern, world-class web experiences for Pinners with high productivity, performance,…
Added 30 mins ago
BS
QA Automation Engineer – Power BI / Digital Banking
BULL-IT SOLUTIONS LTD
Toronto, ON
- Full-time
Added 45 mins ago
IG
Principal Product Engineer
Insight Global
ON · Ontario, Canada
- $150,000 to $170,000 CAD / year
- Full-time
Insight Global is looking for a Principal NPI Product Engineer to take ownership of new product development programs - from early-stage silicon development through full production transfer.…
Added 45 mins ago
T®
Circuit Design Engineer - Senior
TekWissen ®
Vaughan, ON
- $55 to $57 CAD / hour
- Contract
This role is geared towards developing required stdcell library EDA (Electronic Design Automation) views, importing 3rd Party EDA views and qualifying them to work with the tools defined in…
Added 1 hour ago
O
Product Engineer
onsemi
Burlington, ON
- Full-time
onsemi is seeking a self-driven and motivated professional to join their Burlington Operations as a Product Engineer. As a Product Engineer, you will have the opportunity to participate and…
Added 1 hour ago
H
Quality Engineer
Hays
Toronto, ON
- Contract
Proficiency in Python, Java, and SQL for test automation and ETL validation.
Added 1 hour ago
WC
Concepteur électrique / Electrical Designer
Wabtec Corporation
Montreal, QC
- Full-time
Added 2 hours ago
AI
Site Reliability Engineer – Adobe Experience Manager (AEM)
Aptino, Inc.
ON · Ontario, Canada
- Contract
Hiring: Site Reliability Engineer – Adobe Experience Manager (AEM)
Added 2 hours ago
V
Senior DevOps Engineer
VXG
Toronto, ON
- Full-time
VXG is seeking an experienced DevOps Engineer to join our team and help build reliable, automated, and scalable infrastructure for our cutting-edge video software platform. You will play a…
Added 2 hours ago
M
Quality Engineer Lead
Manulife
Waterloo, ON
- Full-time
Demonstrated hands‑on experience in quality engineering with a strong focus on test automation in modern software environments.
Added 3 hours ago
C
AI Product Scaling Director
CIBC
Toronto, ON
- Full-time
You are a hands-on senior engineering leader. You have atleast 5+ experience operating at a Staff, Principal, Lead Engineer, or equivalent level, and you enjoy both designing systems and…
Added 3 hours ago
PT
Test Automation Engineer
Pentangle Tech Services | P5 Group
Ottawa, ON
- Full-time
Expertise in requirement gathering, analyzing requirements, writing manual test cases, automate them in python, test execution on HW Bench/ECU
Added 5 hours ago
A
Solutions Engineer
Ask-AI
Toronto, ON
- Full-time
We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead…
Added 6 hours ago
T
QA Engineer- Salesforce Marketing Cloud (SFMC)
Tru
Toronto, ON
- Full-time
Test SQL queries, filters, segmentation rules, and Automation Studio workflows.
Added 8 hours ago
ZA
Electrical Safety & Energization Lead
Ziggurat Automation Inc.
Field, BC
- Full-time
Factory Acceptance Test (FAT) Site Acceptance Test (SAT) Witness testing Staged commissioning / cutover
Added 8 hours ago
W
Principal Process Automation Engineer
Worley
Markham, ON
- Full-time
…expansion of new business opportunities within the industrial automation sector by leveraging cutting-edge digital, technology, and autonomous solutions. The consultant will play a pivotal…
Added 14 hours ago
GC
Senior Forward Deployed Engineer
Greenlight Consulting
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Senior Forward Deployed Engineer is Greenlight's most senior technical delivery role. You design, build, and operationalize AI agent workflows and intelligent automation solutions -…
Added 16 hours ago
TT
Product Application Engineer - Building Automation
trane technologies
Montreal, QC
- Full-time
…Intelligence company for the position of Product Application Engineer - Building Automation. Are you fascinated in leveraging AI to gain insight in the behavior of buildings? You will be…
Added 18 hours ago
G
Demand Generation Manager
Guusto
Canada
- Full-time
Use AI and automation to scale the engine, working with our GTM engineer to build workflows that save the team time.
Added 1 day ago
CG
Senior V&V Test Engineer - Autonomous Vehicles
CS GROUP
Montreal, QC
- Full-time
We are looking for a Senior V&V Test Engineer to support the validation of autonomous vehicle systems and vehicle-level interfaces.
Added 1 day ago
DO
Mechanical Structural Design Engineer
Dongguan Onlitex Electronic Co., Ltd
Major, SK
- Full-time
Major in mechanical manufacturing and design, automation and mechatronics.
Added 1 day ago
AI
BAS Technologist
Ainsworth Inc
Surrey, BC
- Full-time
We’re looking for a BAS Engineering Technologist to design and support building automation systems from engineering through commissioning. This role includes troubleshooting customer…
Added 1 day ago
RG
POWER ENGINEER
Rank Group
Halifax, NS
- Full-time
Rank Group is currently seeking a Power Engineer to add to our team. This would be based out of our downtown portfolio in Halifax, Nova Scotia.
Added 1 day ago
MA
Solutions Engineer
Mosaic AI
Toronto, ON
- Full-time
We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead…
Added 1 day ago
EI
Software Development Manager
EBlock Inc.
Canada
- $160,000 to $180,000 CAD / year
- Full-time
…and make a difference. Today we are focused on Merchandising Automation and Vehicle Optimization. Consistent with our long-term goals, our objective is to reduce the time required by…

Ask-AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 4, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About the Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

You will own the technical and operational success of customers by managing the full lifecycle from pre-sale pilots to post-sale deployment. This includes configuring AI workflows, managing integrations, and driving adoption to ensure measurable value for the client.

Requirements

Candidates should have 2-4 years of experience in solutions engineering or technical consulting with a strong background in AI products and API integrations. You must be comfortable with technical tasks like debugging JSON, writing SQL, and leading customer-facing technical sessions.

Skills

Solutions Engineering
Technical Consulting
AI Models
Prompt Engineering
API Integrations
Workflow Automation
Data Mapping
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Validation

Visa sponsorship

Not detected in the job text

Keywords

Solutions Engineer
AI Platform
Enterprise AI
SaaS
API
Workflow Automation
Data Mapping
Prompting
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Consulting
Implementation
Proof-of-value
Onboarding
Product Lifecycle
Technical Validation
Integration
Customer Context Model
Agent Builder
Governance
Traceability
Metrics
Deployment
Optimization

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