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Added 7 mins ago
C
Senior Full Stack Java Developer
Citi
Mississauga, ON
- Full-time
Lead the full development lifecycle across analysis, design, construction, testing, and implementation to deliver reliable software on schedule.
Added 35 mins ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
Technical Consultant III (Software Engineer, Senior/Lead)
Added 36 mins ago
MI
Manager, Global Internal Audit & Controls
Mondelēz International
Toronto, ON · Business Unit Head Office Gladstone - Toronto, Canada
- Full-time
Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
Added 48 mins ago
MC
SOLUTION ARCHITECT TECHNICAL ARCHITECT (35734)
Myticas Consulting
Toronto, ON
- Full-time
Lead solution workshops, discovery sessions, architecture discussions, design walkthroughs, integration sessions, and requirements validation.
Added 48 mins ago
CI
Senior R&D Java Developer
Calian in Space & Technology
Montreal, QC
- Contract
Sound engineering practice they can establish as the norm: CI/CD, meaningful test automation, code review that improves the code.
Added 48 mins ago
MC
Senior Cybersecurity Test Engineer (35651)
Myticas Consulting
Ottawa, ON
- Contract
We are seeking a Senior Cybersecurity Test Engineer to lead and execute security testing activities across applications, infrastructure, cloud environments, APIs, and system integrations.…
Added 48 mins ago
MC
Link Layer Integration Testing Manager (35387)
Myticas Consulting
Ottawa, ON
- Full-time
Lead system readiness efforts supporting Test Readiness Reviews (TRR), System Readiness Reviews (SRR), Operational Readiness Reviews (ORR), and production milestones.
Added 48 mins ago
CG
Senior R&D Java Developer
Calian Group
Montreal, QC
- Full-time
Sound engineering practice they can establish as the norm: CI/CD, meaningful test automation, code review that improves the code.
Added 48 mins ago
S
Senior System Analyst
SLMCON
Montreal, QC
- Full-time
…chain consultancy focused on solving complex warehouse and automation challenges. Our team blends modern technology, creative thinking, and hands-on delivery to drive measurable…
Added 48 mins ago
MC
Senior QA Engineer III – Automation | Banking | API | Kafka | ETL (35729)
Myticas Consulting
Ottawa, ON
- Full-time
We are seeking a Senior QA Engineer III with strong hands-on test automation and banking/financial services experience to support complex enterprise applications and integration…
Added 48 mins ago
S
System Analyst
SLMCON
Montreal, QC
- Full-time
…chain consultancy focused on solving complex warehouse and automation challenges. Our team blends modern technology, creative thinking, and hands-on delivery to drive measurable…
Added 50 mins ago
CQ
Marketing & Campaign Specialist
Canadian Queer Chamber of Commerce (CQCC)
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
Build, test and schedule email campaigns and newsletters, including copy, links, formatting and audience selection.
Added 50 mins ago
R
Electrician (Journeyman)-Stoney Creek
Reel
Stoney Creek, NB
- Full-time
Test electrical systems and continuity of circuits in electrical wiring, equipment and fixtures
Added 1 hour ago
ED
Senior Quality Engineer/Lead - EN 323
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
The Digital Platforms team within the Working Capital Solutions group is seeking a Senior Quality Engineer/Lead with specialized AI expertise to help build and evolve EDC's AI-enabled…
Added 1 hour ago
JC
Campaign Manager
JAM CRM
Toronto, ON
- Full-time
…way. You’ll work with account and development teams to set up, test and deploy complex, dynamic, data-driven marketing campaigns for some of Canada’s biggest brands. With our creativity,…
Added 1 hour ago
V(
Electromechanical & Product Test Technician
VDG (Van der Graaf)
Brampton, ON
- Full-time
Manufacturing in-house in the USA and Canada for 40 years, using cutting-edge production technology and automation, and with continuous improvements through R&D, VDG ensures product…
Added 1 hour ago
BR
Business Analyst, Operational Strategy
Brookfield Renewable N.A.
Gatineau, QC
- Full-time
Lead continuous improvement initiatives focused on automation, scalability, efficiency, and reliability.
Added 1 hour ago
T
Software Engineer II
TD
Toronto, ON
- Full-time
Develop new features and perform unit / component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards
Added 1 hour ago
T
Software Engineer III
TD
Toronto, ON
- Full-time
Execute on Engineering strategy as it relates to the introduction of tools and the automation of build, test, release and configure activities across Application, Platform and Infrastructure
Added 1 hour ago
SL
Senior Risk Business Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Lead and facilitate requirement discovery sessions with stakeholders at all levels, ensuring scope, objectives, assumptions, dependencies, risks, and success criteria are understood and…
Added 1 hour ago
A
Senior Software Developer
Autodesk
Toronto, ON · Vancouver, BC · ON · AB · BC · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
Set the bar for engineering standards on the team: quality, security, resiliency, and efficiency. Lead by example in code reviews, and mentor developers through pairing and feedback
Added 1 hour ago
Sr. Growth Marketing Manager
Softchoice
Toronto, ON
…software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at…
Added 1 hour ago
Business Systems Analyst - Microsoft D365 Customer Engagement
EY
Toronto, ON
Lead client workshops, discovery sessions, and stakeholder interviews to gather, analyze, and document business requirements.
Added 1 hour ago
Robotics & Orbital Weld Specialist
Aecon
Cambridge, ON
Integrity. We lead by example, with humility and courage.
Added 1 hour ago
S
AI Workflow & Operations Intern
Semtech
Richmond, BC
- Full-time
…with the Senior Director of Global Sales Operations to design, test, and document AI-enabled workflows that improve efficiency, consistency, and insight across real sales processes. This is…

Ask-AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 4, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About the Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

You will own the technical and operational success of customers by managing the full lifecycle from pre-sale pilots to post-sale deployment. This includes configuring AI workflows, managing integrations, and driving adoption to ensure measurable value for the client.

Requirements

Candidates should have 2-4 years of experience in solutions engineering or technical consulting with a strong background in AI products and API integrations. You must be comfortable with technical tasks like debugging JSON, writing SQL, and leading customer-facing technical sessions.

Skills

Solutions Engineering
Technical Consulting
AI Models
Prompt Engineering
API Integrations
Workflow Automation
Data Mapping
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Validation

Visa sponsorship

Not detected in the job text

Keywords

Solutions Engineer
AI Platform
Enterprise AI
SaaS
API
Workflow Automation
Data Mapping
Prompting
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Consulting
Implementation
Proof-of-value
Onboarding
Product Lifecycle
Technical Validation
Integration
Customer Context Model
Agent Builder
Governance
Traceability
Metrics
Deployment
Optimization

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