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Added 3 mins ago
BS
QA Automation Engineer – Power BI / Digital Banking
BULL-IT SOLUTIONS LTD
Toronto, ON
- Full-time
Detailed Job Description :-A mid-level QA who combines strong testing expertise with Power BI reporting validation and data testing skills, capable of ensuring the quality, accuracy, and…
Added 18 mins ago
IG
Principal Product Engineer
Insight Global
ON · Ontario, Canada
- $150,000 to $170,000 CAD / year
- Full-time
Insight Global is looking for a Principal NPI Product Engineer to take ownership of new product development programs - from early-stage silicon development through full production transfer.…
Added 18 mins ago
AT
Senior AI Engineer
Arkhya Tech Inc.
Canada
- Full-time
Develop testing strategies, validation frameworks, and performance benchmarks.
Added 18 mins ago
XI
Analytics Engineer, Network Intelligence
Xplore Inc.
Canada
- Full-time
As an Analytics Engineer for Network Intelligence on Data & AI team, you will bridge the gap between Xplore's raw network and operational data and the dashboards, KPIs, and self-serve…
Added 33 mins ago
PC
Human Factors Engineer (Flight Deck Design)
People Consultancy Services (PCS)
Dorval, QC
- Contract
Position: Human Factors Engineer (Flight Deck Design)
Added 33 mins ago
PG
Mechanical Engineer
PACO Group
Longueuil, QC
- Full-time
…teams, making them unique. As a Mechanical Development Project Engineer, you will act as the technical lead for several projects simultaneously. You will be responsible for guiding…
Added 49 mins ago
SL
Sr. Analytics and Automation Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Sr. Analytics and Automation Engineer - Focus on Micro segmentation Policy-as-a-Code.
Added 1 hour ago
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Quality Engineer
Hays
Toronto, ON
- Contract
A leading organization is seeking a highly skilled and experienced Senior Quality Engineer to join its Enterprise Technology and Data team. This role is focused on ensuring the delivery of…
Added 1 hour ago
A
Project Estimating Lead
Airswift
Calgary, AB
- Contract
The Project Estimating Lead is responsible for leading the development, validation, and management of capital cost estimates throughout the project lifecycle, from concept selection and…
Added 1 hour ago
WC
Concepteur électrique / Electrical Designer
Wabtec Corporation
Montreal, QC
- Full-time
…livrables, le suivi des échéanciers et le soutien aux essais de validation et d’intégration. Il collaborera directement avec les clients, les groupes de produits et les équipes…
Added 1 hour ago
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Senior Software Developer
Autodesk
Toronto, ON · ON · BC · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
We are seeking a Senior Full-Stack Staff Engineer to provide hands-on technical leadership across our web platform and digital experience ecosystem. This role will be responsible for…
Added 1 hour ago
Technical Sales Support
KSB Company
Mississauga, ON
As Application Engineer, you will support the growth in order intake and be responsible for providing technical expertise and support to Customers throughout the entire application…
Added 1 hour ago
AI
AWS Data Engineer
Apptoza Inc.
Toronto, ON
- Contract
AWS Data Engineer – Banking / Financial Services
Added 1 hour ago
RM
Qualification Test Engineer
Richards Manufacturing Company
Low, QC
- Full-time
Twenty four (24) months’ experience as an electrical engineer.
Added 2 hours ago
AS
SAS Technical Lead
Ardent SoftSol Inc.
Markham, ON
- Contract
…migration teams through discovery, assessment, conversion, validation, and cutover…
Added 2 hours ago
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Quality Engineer
MicroAgility
Toronto, ON
- Full-time
We are seeking an experienced and detail-oriented Quality Engineer to support and maintain our Quality Management System while ensuring that products, processes, and suppliers meet customer…
Added 2 hours ago
KG
Netezza- Platform Engineer
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Perform data ingestion, transformation, and validation from multiple data sources Optimize SQL queries for performance and scalability
Added 2 hours ago
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Media Firmware Development Engineer
Solidigm
Vancouver, BC
- Full-time
As a Media Firmware Engineer your regular responsibilities include but are not limited to:
Added 2 hours ago
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Senior Technical Lead
Scalian
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…multidisciplinaire qui travaillent à l’élaboration, l’implémentation et la validation de matériels et d’unités électroniques complexes, pour des fins d’utilisation dans des systèmes…
Added 3 hours ago
PT
AutoSAR Classic Software developer
Pentangle Tech Services | P5 Group
Ottawa, ON
- Full-time
Work with Ford architecture and validation teams, tool vendors, and AUTOSAR basic software partners to create reusable software components, supporting documentation, and integration guides.
Added 3 hours ago
PT
AutoSAR Classic Software developer
Pentangle Tech Services | P5 Group
Ottawa, ON
- Full-time
Work with Ford architecture and validation teams, tool vendors, and AUTOSAR basic software partners to create reusable software components, supporting documentation, and integration guides.
Added 5 hours ago
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Photonics Design Engineer
EDWATEC
Engineer, BC
- Full-time
Weare looking for a motivated PhotonicsDesign Engineer to join our team and develop our erbium-doped photonicintegrated circuit platform. You will turn device concepts into…
Added 5 hours ago
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Solutions Engineer
Ask-AI
Toronto, ON
- Full-time
We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead…
Added 5 hours ago
T
QA Engineer- Salesforce Marketing Cloud (SFMC)
Tru
Toronto, ON
- Full-time
Job Title: QA Engineer- Salesforce Marketing Cloud (SFMC)
Added 6 hours ago
Sr Staff Package Design Engineer
Synopsys
Ottawa, ON
Improve design quality and efficiency across the team by establishing best practices for substrate layout, model extraction, and SI/PI validation

Ask-AI

Solutions Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 4, 2026

Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About the Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale. This is a full-lifecycle role: you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

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More about this job

Responsibilities

You will own the technical and operational success of customers by managing the full lifecycle from pre-sale pilots to post-sale deployment. This includes configuring AI workflows, managing integrations, and driving adoption to ensure measurable value for the client.

Requirements

Candidates should have 2-4 years of experience in solutions engineering or technical consulting with a strong background in AI products and API integrations. You must be comfortable with technical tasks like debugging JSON, writing SQL, and leading customer-facing technical sessions.

Skills

Solutions Engineering
Technical Consulting
AI Models
Prompt Engineering
API Integrations
Workflow Automation
Data Mapping
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Validation

Visa sponsorship

Not detected in the job text

Keywords

Solutions Engineer
AI Platform
Enterprise AI
SaaS
API
Workflow Automation
Data Mapping
Prompting
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Consulting
Implementation
Proof-of-value
Onboarding
Product Lifecycle
Technical Validation
Integration
Customer Context Model
Agent Builder
Governance
Traceability
Metrics
Deployment
Optimization

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