New Patient Scheduler- Permanent Full Time

New Patient Scheduler

Help patients take their first step toward fertility care.

Pacific Fertility | Burnaby, BC
Full-time | Monday–Friday, 8:00 AM–4:30 PM
$22 per hour | 4 weeks of vacation | Comprehensive benefits

A welcoming voice. A meaningful difference.

Starting fertility care can bring hope, excitement, and uncertainty. A warm welcome and clear guidance can make all the difference.

As a New Patient Scheduler at Pacific Fertility, you’ll be one of the first people patients connect with. You’ll answer questions, coordinate appointments, and help patients feel informed and supported as they begin their care.

If you enjoy connecting with people, keeping details organized, and making a busy day run smoothly, we’d love to hear from you.

Why Join Pacific Fertility?

Your well-being matters here. We offer:

• Time to recharge: 4 weeks of vacation and 10 Personal Care Days.

• Support for your health: A comprehensive benefits plan, including fertility benefits.

• Resources for everyday well-being: An Employee Assistance Program and wellness tools for meditation, sleep, and focus.

• Connection and collaboration: Team events and a supportive workplace culture.

• A welcoming workspace: A modern clinic environment.

• Room to grow: Opportunities for personal and professional development.

• A consistent schedule: Monday to Friday, 8:00 AM–4:30 PM.

How You’ll Make a Difference

Make every first interaction welcoming

• Respond to calls, emails, and patient platform inquiries with warmth, empathy, and professionalism.

• Explain next steps clearly and help patients feel comfortable navigating the intake process.

• Help prospective patients move from an initial inquiry to a scheduled appointment.

Keep appointments and referrals moving

• Coordinate appointments across multiple physicians and clinic locations.

• Monitor incoming referrals and patient intake to support timely scheduling.

• Work with clinical teams, physician liaisons, and front desk colleagues to create a coordinated patient experience.

Take care of the details

• Collect and verify patient demographic and insurance information.

• Help patients complete registration and consent forms.

• Send welcome packages, educational resources, and preliminary requisitions, such as blood work, as directed.

• Maintain accurate inquiry, registration, and referral records.

• Monitor patient portal documentation and support activity reporting.

What You Bring

• Experience in a patient-facing or customer service role - we welcome candidates early in their careers.

• Clear, thoughtful communication and a genuine interest in helping others.

• Strong organizational skills and attention to detail.

• The ability to manage a busy phone line, competing priorities, and multiple schedules.

• A calm, compassionate approach to sensitive conversations.

• A collaborative mindset and a willingness to learn.

An MOA certification is an asset, and medical clinic experience is preferred.

Ready to Make a Meaningful First Impression?

Bring your compassion, organization, and customer service skills to a role where your work helps patients feel supported from the start.

Apply today to join Pacific Fertility as our next New Patient Scheduler.

DID WE CATCH YOUR ATTENTION? If so, we’d love to hear from you – apply today!

PS… Pacific Fertility is proud to be an equal opportunity employer. We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment for everyone. If you need reasonable accommodation at any point in the application or interview process, please let us know.

We also thank all the candidates who take the time and energy to apply. Given the volume of applications, it makes responding personally to each applicant difficult, but please know we are grateful for your interest. We look forward to connecting with you through this search or future ones.