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Added 6 mins ago
Canada Tax Technology Group (CTTG) - Manager, AI Adoption & Enablement - Calgary
EY
AB · Calgary, AB
EY's Canada Tax Technology Group (CTTG) is seeking an experienced Manager, AI Adoption & Enablement to help accelerate the practical use of AI across Tax & Law.
Added 19 mins ago
BC
Senior Manager, Data & AI
BDO Canada
Vancouver, BC
- Full-time
Proven experience leading Data & AI consulting engagements, including data strategy, data architecture, platform modernization, data modelling, analytics, governance, AI/ML enablement, and…
Added 19 mins ago
K
Senior AI Software Engineer, Agentic Systems & Data Fabric
Kinaxis
Ottawa, ON
- Full-time
…we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most…
Added 50 mins ago
O
Director IT Business Management
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
…orchestrates EIT's integrated business-management rhythm, connecting strategy, annual planning, portfolio governance, financial performance and value realization to support timely, informed…
Added 1 hour ago
B
PRACTICE LEAD DATA ANALYTICS AND VISUALISATION
BDC
Montreal, QC
- Full-time
Enterprise analytics hub and business enablement
Added 1 hour ago
S
Director, Deployment Operations
Solink
Remote, Canada
- $156,696 to $195,870 CAD / year
- Full-time
- Remote
Oversee partner and field strategy: Guide how Solink works with installation partners and field resources, including partner enablement, performance management and relationship health.
Added 1 hour ago
S
AI Workflow & Operations Intern
Semtech
Richmond, BC
- Full-time
Support prompt engineering and iteration for tools including Claude, Microsoft Copilot, and Vinton AI
Added 1 hour ago
Senior Product Manager - Plans & Electrical
Enercare
Markham, ON
This role translates enterprise product strategy into pricing, offer design, GTM execution, and retention levers, ensuring plans and electrical services drive sustainable growth, margin,…
Added 2 hours ago
RB
Staff AI Architect/Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
…reusable across business lines and aligned to our technology…
Added 2 hours ago
ML
Hybrid Cloud & Infrastructure Platform Consultant
Maple Leaf Foods Inc
Mississauga, ON
- Full-time
…it must be grounded in hands-on implementation, operational support, security, cost, and…
Added 2 hours ago
O
Director, Design
OpenText
Waterloo, ON
- Full-time
…client-centric creative experiences that strengthen the brand and support business and marketing objectives. Reporting to the VP, Creative & Brand, you will lead a multidisciplinary team…
Added 3 hours ago
AWS Receptionist
EY
Toronto, ON
You’ll join our Administration Workplace Services (AWS) team helping to support the important business enablement functions that keep our organization running strong. As a driven…
Added 3 hours ago
H
Sales Engineer, Eastern Canada
Horizon3
Remote, Canada
- Full-time
- Remote
This role will support our Eastern Canada territory, partnering with customers across the region and aligning closely with our regional sales leadership.
Added 3 hours ago
P
GTM Enablement Manager
Procurify
Remote, Canada
- Full-time
- Remote
…procurement. We’re looking for a talented and team-driven GTM Enablement Manager to join us on our…
Added 3 hours ago
VP, Product
Ambyint
Calgary, AB
The Vice President, Product is the senior leader accountable for translating Ambyint's business strategy, customer needs and technology advantage into a focused product portfolio that…
Added 4 hours ago
N
Enterprise Account Executive
Nakisa
Montreal, QC
- Full-time
Work inbound and outbound opportunities (roughly 70/30) with the support of a strong marketing engine and a healthy pipeline of qualified leads.
Added 4 hours ago
EB
Director, Product Marketing, Reverse Mortgage
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
The Director, Product Marketing, Reverse Mortgage (REM) leads product marketing, supports go-to-market strategy and growth for EQ Bank’s Reverse Mortgage business. This role defines market…
Added 4 hours ago
EB
Lead, Program Governance & Enablement
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
The Lead, Program Governance & Enablement is an individual contributor role within the Integration Management Office (IMO). Working directly with the Senior Director, Program Management,…
Added 4 hours ago
M
Data, Analytics and AI Business Consultant
Medavie
Dartmouth, NS · ON · NB · NS · MBC NS Local Office Dartmouth
- Full-time
…assess investment rationale, and build the evidence required to support enterprise prioritization and funding…
Added 4 hours ago
C
Solution Designer (Cloud/Full-Stack)
CIBC
Toronto, ON
- Full-time
…Solution Designer, you’ll lead technical design and delivery, support technology strategy and roadmap development, and help modernize and maintain core Banking Centre applications. You’ll…
Added 5 hours ago
Events & Partnerships Specialist
Mejuri
Toronto, ON
…behind Mejuri's partnership and events calendar, turning aligned strategy into flawlessly run activations, on time and on budget, across a growing slate of concurrent local, cultural, and…
Added 5 hours ago
AS
Operations Manager
Aspire Software
Canada
- Full-time
…accountability to using automation to improve workflows and team enablement, you’ll help shape how we support our customers and scale our…
Added 5 hours ago
E
Sales Development Manager
EcoVadis
Toronto, ON
- Full-time
Our Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.
Added 5 hours ago
EB
Lead, Program Governance & Enablement
EQ Bank
Toronto, ON
- Full-time
The Lead, Program Governance & Enablement is an individual contributor role within the Integration Management Office (IMO). Working directly with the Senior Director, Program Management,…
Added 5 hours ago
S
Technical Presales
Survalent
Mississauga, ON
- Full-time
Contributing to account planning and sales strategy development with corresponding Field personnel.

Aspire Software

Operations Manager

Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–2 years of experience managing people or leading teams.
Posting language: English
Posted: Oct 5, 2026

Original job description

Description

Aspire Software is looking for a Customer Operations Manager to join our growing team!

We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support, onboarding, implementation, and service delivery - ensuring customers receive timely, high-quality service and realize value quickly.

You’ll combine team leadership, process improvement, and data-driven decision-making with an AI-forward approach to customer operations. From strengthening service quality and accountability to using automation to improve workflows and team enablement, you’ll help shape how we support our customers and scale our services.

Here is a little window into our company: Aspire Software, an operating group of Valsoft Corporation, operates and manages a portfolio of wholly owned software companies that provide mission-critical solutions across multiple verticals. Through industry best practices and a decentralized operating model, Aspire empowers its businesses to drive growth, strengthen operational performance, and reinvest in continuous innovation.

Our motto is “Be Humble, Stay Hungry!”

Key Responsibilities

Team Leadership: Manage and coach Support and Professional Services teams. Set goals, monitor performance, and foster a culture of accountability and continuous improvement.
Customer Experience: Ensure a consistent, high-quality customer experience across all support and services touchpoints.
Operational Efficiency: Design and refine workflows to improve ticket handling, triage, escalation processes, and service-level agreements (SLAs). Identify and remove bottlenecks.
Customer Satisfaction & Quality: Own key performance indicators (KPIs) and implement initiatives to consistently meet or exceed targets.
Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and Account teams to resolve customer issues, advocate for customer needs, and streamline handoffs.
Tool Ownership: Help manage tools like TeamSupport, Jira, and other support and service platforms. Recommend improvements or automations.
Customer Advocacy: Identify trends and common issues to proactively improve product and service offerings.
AI & Technology Adoption: Champion a tech-forward approach to service delivery. Identify where AI and automation can reduce handling time, improve first-contact resolution, and surface insights - from AI-assisted triage and ticket summarization to knowledge base content and self-service deflection.
Continuous Innovation: Pilot, measure, and scale new AI capabilities across the support stack. Build team fluency and set clear guardrails for responsible, accurate, and secure AI use in customer-facing work.
Customer Onboarding & Time-to-Value: Own the onboarding and implementation experience end to end. Apply AI to accelerate time-to-value through tailored onboarding plans, automated configuration and data-migration checks, and customer-ready training content, guides, and walkthroughs produced at scale.
Team Onboarding & Enablement: Use AI to shorten ramp time for new Support and Services hires through AI-assisted playbooks, searchable knowledge, and on-demand answers that make onboarding faster and more consistent.

Qualifications

3+ years of experience in customer support, professional services, or customer operations, preferably in a SaaS or technology company.
1–2 years of experience managing people or leading teams.
Strong understanding of customer service best practices and post-sales service delivery.
Proven experience driving improvements in customer operations.
Excellent communication, leadership, and problem-solving skills.
Proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI.
A data-driven mindset, with the ability to analyze metrics and act on insights.
Hands-on experience deploying AI or automation, such as AI-assisted triage, chatbots, automated quality assurance, intelligent knowledge management, onboarding programs, or training content.
Experience owning customer onboarding or implementation, with a focus on shortening time-to-value.

Nice to Have

Experience scaling support or services operations.
Experience building or leading a global or distributed team.
A project management background, such as PMP certification or experience with Agile methodologies.
Exposure to customer journey mapping or customer experience strategy.

#AspireSoftware

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More about this job

Responsibilities

Lead and coach Support and Professional Services teams while owning customer experience across support, onboarding, implementation, and service delivery. Improve workflows and service quality, manage performance metrics and tools, collaborate across departments, and adopt AI and automation to improve customer outcomes and operational efficiency.

Requirements

Requires at least 3 years of experience in customer support, professional services, or customer operations, plus 1–2 years managing or leading teams. Candidates should have strong post-sales service and operational improvement experience, proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI, and hands-on experience with AI or automation and customer onboarding or implementation.

Skills

Team Leadership
Customer Operations
Customer Support
Professional Services
Customer Experience
Process Improvement
Service Delivery
KPI Management
Data Analysis
AI and Automation
Customer Onboarding
Implementation
Cross-Functional Collaboration
Workflow Optimization
TeamSupport
Jira

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Support
Professional Services
SaaS
TeamSupport
Salesforce
Jira
Power BI
Service-Level Agreements
KPIs
Ticket Triage
Escalation Processes
Workflow Automation
Artificial Intelligence
AI-Assisted Triage
Chatbots
Automated Quality Assurance
Knowledge Management
Customer Onboarding
Implementation
Time-to-Value
Data Migration
Customer Journey Mapping
Agile Methodologies
PMP
Distributed Teams

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