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Added 2 mins ago
SP
Project Manager-Construction
Sifton Properties Limited
London, ON
- Full-time
As a Project Manager – Construction, you’ll lead high-rise and multi-residential projects from pre-construction through completion. You’ll bring together planning, design, procurement,…
Added 2 mins ago
R
Senior IT Advisor, audit and cybersecurity
Richter
Montreal, QC
- Full-time
They will support the delivery and execution of top-tier cybersecurity services to an exclusive group of clients. Maturity, professionalism, and patience will be essential qualities when…
Added 16 mins ago
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Regional Operations Manager
BGIS
Mississauga, ON
- Full-time
The Regional Service Manager supports multiple account leaders in delivering integrated trades services across a regional portfolio of accounts, ensuring consistent execution of all HVAC…
Added 16 mins ago
AI
Application Delivery Officer (ADO), Fraud Management Section
Avanciers Inc.
Levis, QC · Saint-Lambert-de-Lévis, QC
- $90 to $95 CAD / hour
- Contract
The Application Delivery Lead plays a pivotal role at the intersection of project management and technical execution within a major P&C insurance project. Assigned to the Fraud Management…
Added 16 mins ago
BH
Principal/ VP of Engineering
Blair Health
Toronto, ON
- Full-time
We’re entering an exciting new phase of growth and are looking for an exceptional engineering leader to help build the technology that will define Blair’s future.
Added 16 mins ago
CE
Senior Project Engineer
Cenovus Energy
Calgary, AB
- Full-time
Reporting to the Senior Manager, Project Engineering & Program Management, the Senior Project Engineer is responsible for ensuring the safe, on-budget, on-schedule, and high-quality…
Added 18 mins ago
Customer Account Executive
Tailscale
Vancouver, BC
…customer accounts. You will partner closely with the Solutions Engineering team, as well as collaborate with the Customer Success, Support, Marketing, and Product…
Added 18 mins ago
Customer Account Executive
Tailscale
Toronto, ON
…customer accounts. You will partner closely with the Solutions Engineering team, as well as collaborate with the Customer Success, Support, Marketing, and Product…
Added 33 mins ago
Billing Analyst
Metso
Sudbury, ON · Burlington, ON · Montreal, QC · Prince George, BC · Wabush, NL
We are looking for a Project Coordinator to join our Project Delivery & Services team. In this role, you will support the planning, execution, and successful delivery of customer projects…
Added 33 mins ago
PC
Intermediate Bridge Engineer
Parsons Corporation
Halifax, NS
- Full-time
…development. As a member of the team, you will report to the Bridge Engineering Manager and collaborate on a variety of challenging projects. This position is ideal for someone who values…
Added 33 mins ago
L
Senior Data Analyst
Legend
Halifax, NS
- Full-time
Improve the quality and accessibility of data by identifying gaps, optimising reporting and partnering with Data Engineering to strengthen data pipelines.
Added 33 mins ago
T
IT Data Specialist
TD
Toronto, ON
- Full-time
…Risk Management (FCRM) Technology team is responsible for the delivery and support of technology solutions for the respective FCRM business unit. Given the ongoing pace of regulatory change…
Added 33 mins ago
T
AVP, Analytics, Insights and AI, AI Product
TD
Toronto, ON
- Full-time
…from opportunity selection and AI product strategy through delivery, production, adoption, day 2 management and controlled retirement. They will lead a team of AI product owners and…
Added 46 mins ago
GB
Project Manager
Green Bridge Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Green Bridge is seeking an experienced and highly organized Project Manager to lead the successful delivery of commercial construction, building improvement, renovation, and specialty…
Added 46 mins ago
M
Billing Analyst
Metso
Montreal, QC
- Full-time
We are looking for a Project Coordinator to join our Project Delivery & Services team. In this role, you will support the planning, execution, and successful delivery of customer projects…
Added 47 mins ago
JO
Outside Sales- Parts & Service- Refuse Equipment
Jetstream of Houston
Concord, ON
- Full-time
Organize parts delivery (and deliver when required)
Added 1 hour ago
S
Full Stack Engineer, Developer & End User Experience Platform
Stripe
Toronto, ON
- Full-time
…on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams…
Added 1 hour ago
HG
Network Infrastructure Manager
Humankind Global Recruitment
Halifax, NS
- Full-time
They are seeking an experienced Network Infrastructure Manager to lead the strategy, engineering, security, reliability, and continual improvement of their global network infrastructure.
Added 1 hour ago
AS
Operations Manager
Aspire Software
Canada
- Full-time
We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support,…
Added 1 hour ago
G
MANAGER, FINANCE ENABLEMENT, TECHNOLOGY & TRANSFORMATION (HYBRID)
GreenShield
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a strategic, technically curious, and execution-oriented Manager, Finance Enablement, Technology & Transformation to modernize how Finance works. This individual contributor…
Added 1 hour ago
FC
Part-Time Professor, Electrical Techniques St. Thomas/Elgin Regional Campus
Fanshawe College
St. Thomas, ON
- Part-time
…Techniques to join the St. Thomas/Elgin Regional Campus as we expand delivery of our established Electrical Techniques program to St. Thomas beginning in Winter…
Added 1 hour ago
M
Operations Lead
Meroka
Montreal, QC
- Full-time
…development and will be a key partner for both the product and engineering teams to incorporate our service offerings into our core technology…
Added 1 hour ago
F
Digital Delivery Manager
FlatironDragados
St. Catharines, ON
- Full-time
Are you passionate about shaping the future of construction through innovative digital solutions? As the Digital Delivery Manager you will champion our digital transformation efforts in…
Added 1 hour ago
CO
Construction Services Supervisor
City of Welland
Welland, ON
- $97,156 to $113,659 CAD / year
- Full-time
Under the direction of the Manager of Capital Engineering, the Construction Services Supervisor is responsible for planning, coordinating, and overseeing annual maintenance construction…
Added 1 hour ago
PG
Project Manager
PACO Group
Longueuil, QC
- Full-time
Mechanical Engineering | Construction | International

Aspire Software

Operations Manager

Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–2 years of experience managing people or leading teams.
Posting language: English
Posted: Oct 5, 2026

Original job description

Description

Aspire Software is looking for a Customer Operations Manager to join our growing team!

We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support, onboarding, implementation, and service delivery - ensuring customers receive timely, high-quality service and realize value quickly.

You’ll combine team leadership, process improvement, and data-driven decision-making with an AI-forward approach to customer operations. From strengthening service quality and accountability to using automation to improve workflows and team enablement, you’ll help shape how we support our customers and scale our services.

Here is a little window into our company: Aspire Software, an operating group of Valsoft Corporation, operates and manages a portfolio of wholly owned software companies that provide mission-critical solutions across multiple verticals. Through industry best practices and a decentralized operating model, Aspire empowers its businesses to drive growth, strengthen operational performance, and reinvest in continuous innovation.

Our motto is “Be Humble, Stay Hungry!”

Key Responsibilities

Team Leadership: Manage and coach Support and Professional Services teams. Set goals, monitor performance, and foster a culture of accountability and continuous improvement.
Customer Experience: Ensure a consistent, high-quality customer experience across all support and services touchpoints.
Operational Efficiency: Design and refine workflows to improve ticket handling, triage, escalation processes, and service-level agreements (SLAs). Identify and remove bottlenecks.
Customer Satisfaction & Quality: Own key performance indicators (KPIs) and implement initiatives to consistently meet or exceed targets.
Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and Account teams to resolve customer issues, advocate for customer needs, and streamline handoffs.
Tool Ownership: Help manage tools like TeamSupport, Jira, and other support and service platforms. Recommend improvements or automations.
Customer Advocacy: Identify trends and common issues to proactively improve product and service offerings.
AI & Technology Adoption: Champion a tech-forward approach to service delivery. Identify where AI and automation can reduce handling time, improve first-contact resolution, and surface insights - from AI-assisted triage and ticket summarization to knowledge base content and self-service deflection.
Continuous Innovation: Pilot, measure, and scale new AI capabilities across the support stack. Build team fluency and set clear guardrails for responsible, accurate, and secure AI use in customer-facing work.
Customer Onboarding & Time-to-Value: Own the onboarding and implementation experience end to end. Apply AI to accelerate time-to-value through tailored onboarding plans, automated configuration and data-migration checks, and customer-ready training content, guides, and walkthroughs produced at scale.
Team Onboarding & Enablement: Use AI to shorten ramp time for new Support and Services hires through AI-assisted playbooks, searchable knowledge, and on-demand answers that make onboarding faster and more consistent.

Qualifications

3+ years of experience in customer support, professional services, or customer operations, preferably in a SaaS or technology company.
1–2 years of experience managing people or leading teams.
Strong understanding of customer service best practices and post-sales service delivery.
Proven experience driving improvements in customer operations.
Excellent communication, leadership, and problem-solving skills.
Proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI.
A data-driven mindset, with the ability to analyze metrics and act on insights.
Hands-on experience deploying AI or automation, such as AI-assisted triage, chatbots, automated quality assurance, intelligent knowledge management, onboarding programs, or training content.
Experience owning customer onboarding or implementation, with a focus on shortening time-to-value.

Nice to Have

Experience scaling support or services operations.
Experience building or leading a global or distributed team.
A project management background, such as PMP certification or experience with Agile methodologies.
Exposure to customer journey mapping or customer experience strategy.

#AspireSoftware

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More about this job

Responsibilities

Lead and coach Support and Professional Services teams while owning customer experience across support, onboarding, implementation, and service delivery. Improve workflows and service quality, manage performance metrics and tools, collaborate across departments, and adopt AI and automation to improve customer outcomes and operational efficiency.

Requirements

Requires at least 3 years of experience in customer support, professional services, or customer operations, plus 1–2 years managing or leading teams. Candidates should have strong post-sales service and operational improvement experience, proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI, and hands-on experience with AI or automation and customer onboarding or implementation.

Skills

Team Leadership
Customer Operations
Customer Support
Professional Services
Customer Experience
Process Improvement
Service Delivery
KPI Management
Data Analysis
AI and Automation
Customer Onboarding
Implementation
Cross-Functional Collaboration
Workflow Optimization
TeamSupport
Jira

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Support
Professional Services
SaaS
TeamSupport
Salesforce
Jira
Power BI
Service-Level Agreements
KPIs
Ticket Triage
Escalation Processes
Workflow Automation
Artificial Intelligence
AI-Assisted Triage
Chatbots
Automated Quality Assurance
Knowledge Management
Customer Onboarding
Implementation
Time-to-Value
Data Migration
Customer Journey Mapping
Agile Methodologies
PMP
Distributed Teams

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