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Added 15 mins ago
DO
Assistant Road Supervisor
Dufferin Oaks LTC
Mono, ON
- Full-time
…policies, and procedures, including accurate completion and implementation of Traffic Protection…
Added 15 mins ago
CI
Account Executive - Emerging & Commercial Acc
CloudKettle Inc
Toronto, ON
- Up to $120,000 CAD / year
- Full-time
This is an excellent opportunity for a Business Development Manager, Sales Development Manager or other person in a quota carrying role to take the next step in their career. The role is…
Added 15 mins ago
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Senior Data Analyst
Legend
Halifax, NS
- Full-time
Proven experience independently delivering end-to-end analytical projects from scoping through to implementation.
Added 15 mins ago
T
Actuarial Analyst III
TD
Toronto, ON · Montreal, QC
- Full-time
Reporting to the Pricing Manager, the Senior Actuarial Analyst plays a key role in the end-to-end development of pricing strategies and rate changes. The Senior Analyst contributes to the…
Added 28 mins ago
FS
Senior Manager, Project Management Office
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
Manages the design, development, implementation and review of processes, systems, tools, reporting and strategies for centralized project planning, resourcing, tracking and portfolio…
Added 28 mins ago
A
Senior Accountant
Altis
Mississauga, ON
- $80,000 to $90,000 CAD / year
- Full-time
…access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for…
Added 29 mins ago
Education & Engagement Consultant
The Canada Life Assurance Company
Hamilton, ON · London, ON · Toronto, ON
Reporting to the National Manager, Education & Engagement, you will be responsible for facilitating group retirement education session(s) and developing education and communication…
Added 29 mins ago
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Nurse B - Clinician
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Reporting to the manager of the COPD program, the nurse clinician: has primary clinical responsibility for the COPD program. Utilizes established criteria to assess and…
Added 29 mins ago
Licensed Practical Nurse, Garron Centre
Nova Scotia Health and IWK Health
Halifax, NS
Accountable to the Clinical Manager, Garron Centre for Child & Adolescent Mental Health, the Licensed Practical Nurse (LPN) is a member of the clinical care team, collaborating in the…
Added 29 mins ago
E
Resident Programs Manager - Red River Place - Full-Time
Extendicare
Selkirk, MB · LTC - Red River Place (Manchester Ave.)
- Full-time
Minimum two (2) years’ experience in program planning, implementation,
Added 29 mins ago
AUDIT ANALYST
City of Toronto
Toronto, ON
Performs assigned audit tests as set out within a defined audit program, obtaining guidance from the supervising manager as needed. The testing could also include validation of…
Added 29 mins ago
Software Quality Metier Manager
Alstom
Saint-Bruno, QC
Software Quality Metier Manager in Saint-Bruno
Added 44 mins ago
FC
beauty shop manager
First Choice Haircutters
New Minas, NS
- Full-time
Added 44 mins ago
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CORE HCM Lead, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Manager, CORE HCM & Recruitment, the CORE HCM Lead is responsible for providing leadership within their assigned functional area for implementation of the new BC Health…
Added 44 mins ago
T
Retail Area Manager - Tesco Travel Money
Travelex
NB · Chiasson Office, NB
- Full-time
Role Title: Retail Area Manager, Tesco Travel Money
Added 44 mins ago
TI
Senior Project Manager
Teckhorizon Inc
Toronto, ON
- Contract
The client is seeking a Senior Project Manager / Leader to provide project management and product leadership for large-scale, complex, high-profile, and high-risk OPS I&IT initiatives. The…
Added 44 mins ago
CA
Account Executive - Emerging & Commercial Acc
CloudKettle, a Bell Canada company
Toronto, ON
- Full-time
This is an excellent opportunity for a Business Development Manager, Sales Development Manager or other person in a quota carrying role to take the next step in their career. The role is…
Added 44 mins ago
TP
Senior Representative, Passenger Care (Term Opportunity - One Year)
Toronto Pearson International Airport
Toronto, ON
- Temporary
Reporting to the Manager, Passenger Care, this role leads the development, implementation, and continuous improvement of accessibility and passenger care programs across Toronto Pearson…
Added 44 mins ago
AS
Operations Manager
Aspire Software
Canada
- Full-time
We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support,…
Added 44 mins ago
YD
Senior HR Generalist. – Application deadline: Open until filled.
Yellowknives Dene First Nation
Yellowknife, NT
- Full-time
Reporting to the Human Resources Manager, the Senior Human Resources Generalist provides experienced, day-to-day HR operational support with a primary focus on full-cycle recruitment,…
Added 45 mins ago
M
Engineering student - Industrial Engineering - Winter 2027
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
The successful candidate will work under the supervision of the Production Manager and will be embedded in a team of Industrial Engineers and Technologists. The Industrial Engineering…
Added 45 mins ago
UH
Project Manager, Peter Munk Cardiac Centre & Medical Imaging
University Health Network
Toronto, ON
- Contract
Regularly monitor stakeholder engagement and report on implementation progress, risks and issues to Manager and Director on a regular basis and identify strategies to minimize/resolve
Added 59 mins ago
MS
Engineering student - Industrial Engineering - Winter 2027
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
The successful candidate will work under the supervision of the Production Manager and will be embedded in a team of Industrial Engineers and Technologists. The Industrial Engineering…
Added 59 mins ago
KG
Assistant Controller
Kelowna's Gospel Mission
Kelowna, BC
- Full-time
· Assist in the development and implementation of financial SOP’s, financial policies, systems, and procedures to streamline operations with lean management techniques;
Added 59 mins ago
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MANAGER, FINANCE ENABLEMENT, TECHNOLOGY & TRANSFORMATION (HYBRID)
GreenShield
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a strategic, technically curious, and execution-oriented Manager, Finance Enablement, Technology & Transformation to modernize how Finance works. This individual contributor…

Aspire Software

Operations Manager

Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–2 years of experience managing people or leading teams.
Posting language: English
Posted: Oct 5, 2026

Original job description

Description

Aspire Software is looking for a Customer Operations Manager to join our growing team!

We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support, onboarding, implementation, and service delivery - ensuring customers receive timely, high-quality service and realize value quickly.

You’ll combine team leadership, process improvement, and data-driven decision-making with an AI-forward approach to customer operations. From strengthening service quality and accountability to using automation to improve workflows and team enablement, you’ll help shape how we support our customers and scale our services.

Here is a little window into our company: Aspire Software, an operating group of Valsoft Corporation, operates and manages a portfolio of wholly owned software companies that provide mission-critical solutions across multiple verticals. Through industry best practices and a decentralized operating model, Aspire empowers its businesses to drive growth, strengthen operational performance, and reinvest in continuous innovation.

Our motto is “Be Humble, Stay Hungry!”

Key Responsibilities

Team Leadership: Manage and coach Support and Professional Services teams. Set goals, monitor performance, and foster a culture of accountability and continuous improvement.
Customer Experience: Ensure a consistent, high-quality customer experience across all support and services touchpoints.
Operational Efficiency: Design and refine workflows to improve ticket handling, triage, escalation processes, and service-level agreements (SLAs). Identify and remove bottlenecks.
Customer Satisfaction & Quality: Own key performance indicators (KPIs) and implement initiatives to consistently meet or exceed targets.
Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and Account teams to resolve customer issues, advocate for customer needs, and streamline handoffs.
Tool Ownership: Help manage tools like TeamSupport, Jira, and other support and service platforms. Recommend improvements or automations.
Customer Advocacy: Identify trends and common issues to proactively improve product and service offerings.
AI & Technology Adoption: Champion a tech-forward approach to service delivery. Identify where AI and automation can reduce handling time, improve first-contact resolution, and surface insights - from AI-assisted triage and ticket summarization to knowledge base content and self-service deflection.
Continuous Innovation: Pilot, measure, and scale new AI capabilities across the support stack. Build team fluency and set clear guardrails for responsible, accurate, and secure AI use in customer-facing work.
Customer Onboarding & Time-to-Value: Own the onboarding and implementation experience end to end. Apply AI to accelerate time-to-value through tailored onboarding plans, automated configuration and data-migration checks, and customer-ready training content, guides, and walkthroughs produced at scale.
Team Onboarding & Enablement: Use AI to shorten ramp time for new Support and Services hires through AI-assisted playbooks, searchable knowledge, and on-demand answers that make onboarding faster and more consistent.

Qualifications

3+ years of experience in customer support, professional services, or customer operations, preferably in a SaaS or technology company.
1–2 years of experience managing people or leading teams.
Strong understanding of customer service best practices and post-sales service delivery.
Proven experience driving improvements in customer operations.
Excellent communication, leadership, and problem-solving skills.
Proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI.
A data-driven mindset, with the ability to analyze metrics and act on insights.
Hands-on experience deploying AI or automation, such as AI-assisted triage, chatbots, automated quality assurance, intelligent knowledge management, onboarding programs, or training content.
Experience owning customer onboarding or implementation, with a focus on shortening time-to-value.

Nice to Have

Experience scaling support or services operations.
Experience building or leading a global or distributed team.
A project management background, such as PMP certification or experience with Agile methodologies.
Exposure to customer journey mapping or customer experience strategy.

#AspireSoftware

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More about this job

Responsibilities

Lead and coach Support and Professional Services teams while owning customer experience across support, onboarding, implementation, and service delivery. Improve workflows and service quality, manage performance metrics and tools, collaborate across departments, and adopt AI and automation to improve customer outcomes and operational efficiency.

Requirements

Requires at least 3 years of experience in customer support, professional services, or customer operations, plus 1–2 years managing or leading teams. Candidates should have strong post-sales service and operational improvement experience, proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI, and hands-on experience with AI or automation and customer onboarding or implementation.

Skills

Team Leadership
Customer Operations
Customer Support
Professional Services
Customer Experience
Process Improvement
Service Delivery
KPI Management
Data Analysis
AI and Automation
Customer Onboarding
Implementation
Cross-Functional Collaboration
Workflow Optimization
TeamSupport
Jira

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Support
Professional Services
SaaS
TeamSupport
Salesforce
Jira
Power BI
Service-Level Agreements
KPIs
Ticket Triage
Escalation Processes
Workflow Automation
Artificial Intelligence
AI-Assisted Triage
Chatbots
Automated Quality Assurance
Knowledge Management
Customer Onboarding
Implementation
Time-to-Value
Data Migration
Customer Journey Mapping
Agile Methodologies
PMP
Distributed Teams

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