Find work in Canada.

321,225 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
EW
Engineering Project Manager II
ERCO Worldwide
Mississauga, ON
- Full-time
ERCO Worldwide is looking for a passionate and detail-oriented Project Manager to join our Corporate Engineering team! To manage projects, from concept to completion, for and with external…
Added 8 mins ago
A4
Senior QMS / Quality Engineer ( Medical Devices)
Avenue 45
Mississauga, ON
- $110,000 to $145,000 CAD / year
- Full-time
· ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE)
Added 8 mins ago
MI
Financial Controller
Make It Real LLC
Canada
- Full-time
Own the financial side of licensor and inventor agreements, including minimum guarantee (MG) requirements, reporting compliance, and statement preparation.
Added 8 mins ago
C
Specialist Marketing
CN
Brampton, ON
- Full-time
Review and manage customer contracts, and agreements or renewals for the Sales department
Added 8 mins ago
T
Senior Operations Analyst
TD
Burlington, ON
- Full-time
This role will report to the Senior Manager Operations and act as a cross functional process analyst within TDEF Operations and provide product support including manuals, playbooks, SOPs.…
Added 9 mins ago
PP
SAP domain leader EDI & OTC
Penon Partners
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This key position will report directly to the ERP PROGRAM MANAGER
Added 11 mins ago
TM
Material Sourcing Manager
Thyssen Mining
Regina, SK · ON
- Full-time
…strong supplier relationships, negotiates competitive commercial agreements, monitors supplier performance, and identifies opportunities to improve cost, quality, availability, and service.…
Added 11 mins ago
F
Recruiter, Healthcare
Felix
Remote, Canada
- Full-time
- Remote
Prepare and issue employment agreements for pharmacy hires and contractor agreements for practitioner contractors, ensuring accuracy and compliance with the relevant provincial requirements…
Added 11 mins ago
CC
Retail Sales Associate
Canna Cabana
Fort Erie, ON
- $17.6 to $18.5 CAD / hour
- Part-time
Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
Added 11 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Shawnessy, Calgary, AB
- Full-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 22 mins ago
PC
ServiceNow Specialist
Payments Canada
ON · Ontario, Canada
- $73,500 to $122,500 CAD / year
- Full-time
Reports to: Manager, IT Service Management Platform and Process Services
Added 22 mins ago
CA
Senior Manager, Business Development and Partnerships
Children's Aid Foundation of Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Senior Manager, Business Development, leads corporate business development for the Foundation. This role is responsible for growing the number and scale of CAFC's major corporate…
Added 22 mins ago
I
Technology Procurement Leader
illumin
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $140,000 CAD / year
- Full-time
Manage vendors and contracts. You will oversee contracts, renewals, and vendor performance, ensuring agreements continue to meet business needs and deliver expected value. You will maintain…
Added 22 mins ago
VC
People Services Associate
Vancouver Community College (VCC)
Vancouver, BC
- $63,156 to $88,418 CAD / year
- Full-time
Lead and act as a project manager on PS Associate projects.
Added 25 mins ago
TM
Partnerships Manager
The MRG Group
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Reporting to the Director, Head of Partnerships & Group Sales, the Manager, Partnerships will play a key role in managing and growing MRG’s portfolio of brand partners.
Added 25 mins ago
VB
Regional Accountant
Vaco by Highspring
AB · Edmonton, AB
- $75,000 to $95,000 CAD / year
- Full-time
Reporting to the Manager, Regional Accounting, the Regional Accountant will provide accounting, budgeting, financial reporting, and analytical support to a regional real estate portfolio…
Added 41 mins ago
BC
Directeur(trice), Prédéveloppement résidentiel | Director, Residential Pre-Development
Broccolini Construction Inc.
Montreal, QC
- Full-time
…through early pre-construction, until handoff to a Development Manager at advanced…
Added 53 mins ago
CD
Project Manager – Events Equipment
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Under the supervision of the Manager – Grandstand and Modular Structures, under Technical Services department, you will have to plan and monitor the various projects under your…
Added 53 mins ago
CO
Electric Utility Operations Supervisor
City of Penticton
Penticton, BC
- Full-time
Reporting to the Manager of Energy & Environment, the Electric Utility Operations Supervisor is responsible for the day-to-day supervision, coordination, and safe execution of electrical…
Added 53 mins ago
CO
Procurement Associate
City of Penticton
Penticton, BC
- Full-time
Reporting to the Procurement and Inventory Services Manager, the Procurement Associate supports and administers a broad range of procurement activities for the City. The position is…
Added 53 mins ago
GO
Grant Advisor
Government of Alberta
AB · Edmonton, AB
- Full-time
Reporting to the Manager, Capital Grants and Reporting this position plays a critical role in the effective delivery of Housing Division capital grant programs that support the development…
Added 53 mins ago
OP
Senior Financial Analyst
Ottawa Police Service
Ottawa, ON
- Full-time
Reporting to the Manager of Financial Planning, the Senior Financial Analyst provides analytical resources to OPS including:
Added 56 mins ago
T
Personal Banker
TD
AB
- Full-time
Strive to achieve and improve service level agreements and productivity targets
Added 56 mins ago
M
Pricing - Products & Partnerships Analyst
Moneris
Toronto, ON
- Full-time
You will support the Manager, Pricing - Products & Partnerships by providing analysis on partner portfolios, prospective partnerships, and product pricing & Card brand initiatives. In this…
Added 56 mins ago
Senior Specialist IT, Procurement
VIA Rail Canada
Montreal, QC
Reporting to the Senior Manager, IT Procurement, the Senior IT Procurement Specialist is responsible for developing and implementing procurement strategies, plans, and programs for…

Aspire Software

Operations Manager

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1–2 years of experience managing people or leading teams.
Posting language: English
Posted: Oct 5, 2026

Original job description

Description

Aspire Software is looking for a Customer Operations Manager to join our growing team!

We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support, onboarding, implementation, and service delivery - ensuring customers receive timely, high-quality service and realize value quickly.

You’ll combine team leadership, process improvement, and data-driven decision-making with an AI-forward approach to customer operations. From strengthening service quality and accountability to using automation to improve workflows and team enablement, you’ll help shape how we support our customers and scale our services.

Here is a little window into our company: Aspire Software, an operating group of Valsoft Corporation, operates and manages a portfolio of wholly owned software companies that provide mission-critical solutions across multiple verticals. Through industry best practices and a decentralized operating model, Aspire empowers its businesses to drive growth, strengthen operational performance, and reinvest in continuous innovation.

Our motto is “Be Humble, Stay Hungry!”

Key Responsibilities

Team Leadership: Manage and coach Support and Professional Services teams. Set goals, monitor performance, and foster a culture of accountability and continuous improvement.
Customer Experience: Ensure a consistent, high-quality customer experience across all support and services touchpoints.
Operational Efficiency: Design and refine workflows to improve ticket handling, triage, escalation processes, and service-level agreements (SLAs). Identify and remove bottlenecks.
Customer Satisfaction & Quality: Own key performance indicators (KPIs) and implement initiatives to consistently meet or exceed targets.
Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and Account teams to resolve customer issues, advocate for customer needs, and streamline handoffs.
Tool Ownership: Help manage tools like TeamSupport, Jira, and other support and service platforms. Recommend improvements or automations.
Customer Advocacy: Identify trends and common issues to proactively improve product and service offerings.
AI & Technology Adoption: Champion a tech-forward approach to service delivery. Identify where AI and automation can reduce handling time, improve first-contact resolution, and surface insights - from AI-assisted triage and ticket summarization to knowledge base content and self-service deflection.
Continuous Innovation: Pilot, measure, and scale new AI capabilities across the support stack. Build team fluency and set clear guardrails for responsible, accurate, and secure AI use in customer-facing work.
Customer Onboarding & Time-to-Value: Own the onboarding and implementation experience end to end. Apply AI to accelerate time-to-value through tailored onboarding plans, automated configuration and data-migration checks, and customer-ready training content, guides, and walkthroughs produced at scale.
Team Onboarding & Enablement: Use AI to shorten ramp time for new Support and Services hires through AI-assisted playbooks, searchable knowledge, and on-demand answers that make onboarding faster and more consistent.

Qualifications

3+ years of experience in customer support, professional services, or customer operations, preferably in a SaaS or technology company.
1–2 years of experience managing people or leading teams.
Strong understanding of customer service best practices and post-sales service delivery.
Proven experience driving improvements in customer operations.
Excellent communication, leadership, and problem-solving skills.
Proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI.
A data-driven mindset, with the ability to analyze metrics and act on insights.
Hands-on experience deploying AI or automation, such as AI-assisted triage, chatbots, automated quality assurance, intelligent knowledge management, onboarding programs, or training content.
Experience owning customer onboarding or implementation, with a focus on shortening time-to-value.

Nice to Have

Experience scaling support or services operations.
Experience building or leading a global or distributed team.
A project management background, such as PMP certification or experience with Agile methodologies.
Exposure to customer journey mapping or customer experience strategy.

#AspireSoftware

Apply About employer

More about this job

Responsibilities

Lead and coach Support and Professional Services teams while owning customer experience across support, onboarding, implementation, and service delivery. Improve workflows and service quality, manage performance metrics and tools, collaborate across departments, and adopt AI and automation to improve customer outcomes and operational efficiency.

Requirements

Requires at least 3 years of experience in customer support, professional services, or customer operations, plus 1–2 years managing or leading teams. Candidates should have strong post-sales service and operational improvement experience, proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI, and hands-on experience with AI or automation and customer onboarding or implementation.

Skills

Team Leadership
Customer Operations
Customer Support
Professional Services
Customer Experience
Process Improvement
Service Delivery
KPI Management
Data Analysis
AI and Automation
Customer Onboarding
Implementation
Cross-Functional Collaboration
Workflow Optimization
TeamSupport
Jira

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Support
Professional Services
SaaS
TeamSupport
Salesforce
Jira
Power BI
Service-Level Agreements
KPIs
Ticket Triage
Escalation Processes
Workflow Automation
Artificial Intelligence
AI-Assisted Triage
Chatbots
Automated Quality Assurance
Knowledge Management
Customer Onboarding
Implementation
Time-to-Value
Data Migration
Customer Journey Mapping
Agile Methodologies
PMP
Distributed Teams

Report this job