Find work in Canada.

319,837 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
Software Development Manager, AWS Transactional Services
Amazon
Toronto, ON
As a Software Development Manager, you will be joining the team that builds Journal Control Plane services and automations at scale. You will be leading a team of software developers…
Added 7 mins ago
Staff Information Security Engineer - Threat Detection & Response
Visier Solutions Inc
Vancouver, BC
…response capabilities end-to-end - driving the overarching strategy, tooling engineering, detection content, and incident response processes. Operating within a high-leverage team, you will…
Added 36 mins ago
CU
Account Coordinator
CHEIL USA
Mississauga, ON
- $45,000 to $50,000 CAD / year
…clients. You will be responsible for managing the day-to-day operations of campaigns, from strategy development to creative execution and reporting. You will collaborate closely with…
Added 52 mins ago
B
Marketing Coordinator, Winter 2027 (Co-op/Internship) - 8 Months
BMO
Toronto, ON · BMOPLACE
- Full-time
Contributes to the efficient and effective operations of marketing projects, programs and events. Performs a variety of tasks and provides support to the marketing team ensuring that…
Added 1 hour ago
E
Sr Product Mgr, eBay Live-Seller/Host
eBay
Toronto, ON
- Full-time
As Senior Product Manager, Seller and Host Experience – eBay Live, you’ll own critical parts of the seller and host journey. You’ll develop a deep understanding of seller needs and…
Added 1 hour ago
M(
Product Marketing Manager
MaintainX (An Autodesk Company)
Toronto, ON
- Full-time
In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions, the organization unifying Autodesk's operations platform alongside Tandem, FlexSim and Fusion…
Added 1 hour ago
Senior Manager - Commercial Field Training
Sun Pharmaceutical Industries Ltd
Brampton, ON
1. Learning Strategy, Instructional Design & Content Development
Added 2 hours ago
LA
Communications and Digital Media Assistant
Legislative Assembly of Alberta
AB · Edmonton, AB
- $49,879.96 to $63,113.7 CAD / year
- Full-time
Reporting to the Manager and Supervisor of Communications Services, the Communications and Digital Media Assistant is new to the field, is an adaptive learner and is eager to support our…
Added 2 hours ago
MB
Creator Community Assistant Manager
MAV Beauty
Vaughan, ON
- Full-time
The Creator Community Assistant Manager is a foundational role within MAV’s creator-first operating model. This role owns the full creator lifecycle for our brand communities - discovery,…
Added 2 hours ago
Program Manager
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Operating at the intersection of strategy and execution, you will translate brand priorities into structured programs and coordinate cross-functional teams including UX, IT and Development,…
Added 3 hours ago
S
CORE HCM Lead, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
…software solution as part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll…
Added 3 hours ago
AS
Operations Manager
Aspire Software
Canada
- Full-time
Aspire Software is looking for a Customer Operations Manager to join our growing team!
Added 3 hours ago
E
Manager, Marketing & Demand Generation
EERS
Montreal, QC
- Full-time
Reporting to the Director of Commercialization & Strategic Partnerships, the Manager, Marketing & Demand Generation is a senior, commercially minded marketing leader who will build and run…
Added 3 hours ago
TN
Youtube Strategy and Operations Manager
The Now Agency
Toronto, ON
- Full-time
We're looking for a YouTube Strategy & Operations Manager to help brands build, run, and grow high-performing YouTube channels.
Added 3 hours ago
VC
Operations Manager
Valsoft Corporation
Remote, Canada
- Full-time
- Remote
Aspire Software is looking for a Customer Operations Manager to join our growing team!
Added 4 hours ago
TO
Manager, Digital Transformation and Delivery
Town of Georgina
Georgina, ON
- $148,377.6 to $173,580.8 CAD / year
- Full-time
…digital services and designated enterprise applications. The Manager leads digital transformation, web and online services, CRM and Salesforce, case and work management solutions, custom…
Added 5 hours ago
Senior Manager, Training Program Management
Bell
Toronto, ON
As the Senior Manager, Training Program Management, you will play a pivotal role in shaping and executing the training strategy, ensuring our programs evolve alongside changing business…
Added 5 hours ago
DG
Product Manager
Discovery Garden
Canada
- Full-time
Join our Product Management team as a Product Manager, reporting directly to the Chief Technology Officer. In this role, you will own the Product roadmap planning, and delivery.
Added 5 hours ago
Senior Specialist, Learning & Development (Americas)
Brother Canada
Dollard-Des Ormeaux, QC
…Brother Canada was established in 1960, marking over 65 years of operations. Brother Canada is headquartered in Dollard-des-Ormeaux, Quebec and is a wholly owned subsidiary of Brother…
Added 6 hours ago
S
Project Management Specialist
Stantec
Toronto, ON
- Full-time
…planning, data analysis, business process improvement, EAM/CMMS strategy, stakeholder engagement, implementation, organizational assessments, technology enablement, capital planning,…
Added 7 hours ago
HR
Contract Manager / Gestionnaire de contrats
Hitachi Rail
Montreal, QC
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 16 hours ago
TT
Senior Manager, CRM & Lifecycle Marketing / Gestionnaire Principal(e), CRM et Marketing du cycle de vie
Transformer Table
Montreal, QC
- Full-time
Transformer Table is seeking an analytical, customer-obsessed Senior Manager / Manager, CRM & Lifecycle Marketing to own and accelerate our relationship marketing strategy across Email,…
Added 18 hours ago
J
Talent Acquisition Manager
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Talent Acquisition Manager based in Canada.
Added 18 hours ago
E
Product Manager
Eurofase
Richmond Hill, ON
- Full-time
Partner with IT and Operations on PIM and ERP workflows and act as the business lead for any future PIM or DAM implementation.
Added 20 hours ago
G
Demand Generation Manager
Guusto
Canada
- Full-time
…across demand generation, paid, lifecycle, email, marketing operations, and online reputation…

Aspire Software

Operations Manager

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1–2 years of experience managing people or leading teams.
Posting language: English
Posted: Oct 5, 2026

Original job description

Description

Aspire Software is looking for a Customer Operations Manager to join our growing team!

We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support, onboarding, implementation, and service delivery - ensuring customers receive timely, high-quality service and realize value quickly.

You’ll combine team leadership, process improvement, and data-driven decision-making with an AI-forward approach to customer operations. From strengthening service quality and accountability to using automation to improve workflows and team enablement, you’ll help shape how we support our customers and scale our services.

Here is a little window into our company: Aspire Software, an operating group of Valsoft Corporation, operates and manages a portfolio of wholly owned software companies that provide mission-critical solutions across multiple verticals. Through industry best practices and a decentralized operating model, Aspire empowers its businesses to drive growth, strengthen operational performance, and reinvest in continuous innovation.

Our motto is “Be Humble, Stay Hungry!”

Key Responsibilities

Team Leadership: Manage and coach Support and Professional Services teams. Set goals, monitor performance, and foster a culture of accountability and continuous improvement.
Customer Experience: Ensure a consistent, high-quality customer experience across all support and services touchpoints.
Operational Efficiency: Design and refine workflows to improve ticket handling, triage, escalation processes, and service-level agreements (SLAs). Identify and remove bottlenecks.
Customer Satisfaction & Quality: Own key performance indicators (KPIs) and implement initiatives to consistently meet or exceed targets.
Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and Account teams to resolve customer issues, advocate for customer needs, and streamline handoffs.
Tool Ownership: Help manage tools like TeamSupport, Jira, and other support and service platforms. Recommend improvements or automations.
Customer Advocacy: Identify trends and common issues to proactively improve product and service offerings.
AI & Technology Adoption: Champion a tech-forward approach to service delivery. Identify where AI and automation can reduce handling time, improve first-contact resolution, and surface insights - from AI-assisted triage and ticket summarization to knowledge base content and self-service deflection.
Continuous Innovation: Pilot, measure, and scale new AI capabilities across the support stack. Build team fluency and set clear guardrails for responsible, accurate, and secure AI use in customer-facing work.
Customer Onboarding & Time-to-Value: Own the onboarding and implementation experience end to end. Apply AI to accelerate time-to-value through tailored onboarding plans, automated configuration and data-migration checks, and customer-ready training content, guides, and walkthroughs produced at scale.
Team Onboarding & Enablement: Use AI to shorten ramp time for new Support and Services hires through AI-assisted playbooks, searchable knowledge, and on-demand answers that make onboarding faster and more consistent.

Qualifications

3+ years of experience in customer support, professional services, or customer operations, preferably in a SaaS or technology company.
1–2 years of experience managing people or leading teams.
Strong understanding of customer service best practices and post-sales service delivery.
Proven experience driving improvements in customer operations.
Excellent communication, leadership, and problem-solving skills.
Proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI.
A data-driven mindset, with the ability to analyze metrics and act on insights.
Hands-on experience deploying AI or automation, such as AI-assisted triage, chatbots, automated quality assurance, intelligent knowledge management, onboarding programs, or training content.
Experience owning customer onboarding or implementation, with a focus on shortening time-to-value.

Nice to Have

Experience scaling support or services operations.
Experience building or leading a global or distributed team.
A project management background, such as PMP certification or experience with Agile methodologies.
Exposure to customer journey mapping or customer experience strategy.

#AspireSoftware

Apply About employer

More about this job

Responsibilities

Lead and coach Support and Professional Services teams while owning customer experience across support, onboarding, implementation, and service delivery. Improve workflows and service quality, manage performance metrics and tools, collaborate across departments, and adopt AI and automation to improve customer outcomes and operational efficiency.

Requirements

Requires at least 3 years of experience in customer support, professional services, or customer operations, plus 1–2 years managing or leading teams. Candidates should have strong post-sales service and operational improvement experience, proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI, and hands-on experience with AI or automation and customer onboarding or implementation.

Skills

Team Leadership
Customer Operations
Customer Support
Professional Services
Customer Experience
Process Improvement
Service Delivery
KPI Management
Data Analysis
AI and Automation
Customer Onboarding
Implementation
Cross-Functional Collaboration
Workflow Optimization
TeamSupport
Jira

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Support
Professional Services
SaaS
TeamSupport
Salesforce
Jira
Power BI
Service-Level Agreements
KPIs
Ticket Triage
Escalation Processes
Workflow Automation
Artificial Intelligence
AI-Assisted Triage
Chatbots
Automated Quality Assurance
Knowledge Management
Customer Onboarding
Implementation
Time-to-Value
Data Migration
Customer Journey Mapping
Agile Methodologies
PMP
Distributed Teams

Report this job