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Added 26 mins ago
S
Chief of Staff
Stay22
Montreal, QC
- Full-time
Added 26 mins ago
VC
Quality Manager H/F
VINCI Construction Grands Projets Hellas S.A.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…leader, specialized in the design and construction of major civil engineering and building works in Canada is hiring…
Added 26 mins ago
WC
Quality Control Lead
WestRock Company
Mississauga, ON
- Full-time
…accountability, and continuous improvement while supporting the Quality Manager in maintaining an effective Quality Management System (QMS) and Food Safety Management System…
Added 26 mins ago
AD
Process Development Engineer
Active Dynamics Group
Toronto, ON
- Full-time
…lessons learned to Product/Project Engineer/Process Development Manager & ensure the lessons learned are effectively carried over to the production…
Added 26 mins ago
Q
Lead Implementation Manager
Quandri
Vancouver, BC
- Full-time
…pair a deep understanding of insurance processes, systems, and data with serious technical capability and proprietary models, so the transformation is tangible and operational rather than…
Added 26 mins ago
A
Operations Manager
ABB
Mississauga, ON
- Full-time
…scope of operations, including project management and control, engineering, production, order administration, procurement, quality, continuous improvement, and…
Added 26 mins ago
A
Senior Project Engineer
ABB
Calgary, AB
- Full-time
…oversee the successful execution of multidisciplinary electrical engineering projects from concept through commissioning. As the Lead Electrical Engineer on assigned projects, you will…
Added 26 mins ago
M
Specialist, Environmental Affairs
Morguard
Mississauga, ON
- Full-time
The Specialist, Environmental Affairs is accountable to the Manager, Environmental Affairs in the support, enhancement and promotion of Morguard’s environmental management system and…
Added 26 mins ago
AC
Data Scientist
Aviva Canada
Toronto, ON
- Full-time
Join a team of data scientists and engineers using advanced analytics and machine learning to solve real business challenges. As part of the Commercial Auto Data Science team, you'll build…
Added 26 mins ago
CG
Manager, Risk Modelling
Canada Guaranty
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
Evaluate credit bureau scores and attributes, other internal and external credit-related data sources, and identify opportunities to enhance the adjudication model and strategy, and…
Added 26 mins ago
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Senior Product Manager, Platform / OS
Roku
Toronto, ON
- Full-time
…and partners, along with other market opportunities, analyzes data to draw insights and learnings, collaborates on a thoughtful go-to-market plan to drive the success of the latest…
Added 26 mins ago
CS
Manager, Operational Excellence
Corby Spirit and Wine Limited
Windsor, ON
- Full-time
The OpEx Manager utilizing Lean Principles will work with the sites on operational Excellence projects and initiatives to drive Operational Excellence and effectiveness to improve…
Added 26 mins ago
AC
Data Scientist
Aviva Canada
Markham, ON
- Full-time
Join a team of data scientists and engineers using advanced analytics and machine learning to solve real business challenges. As part of the Commercial Auto Data Science team, you'll build…
Added 41 mins ago
AD
Process Development Engineer
Active Dynamics
Toronto, ON
- $62,000 to $72,000 CAD / year
- Full-time
…lessons learned to Product/Project Engineer/Process Development Manager & ensure the lessons learned are effectively carried over to the production…
Added 41 mins ago
PR
Manager, Operational Excellence
Pernod Ricard
Windsor, ON
- Full-time
The OpEx Manager utilizing Lean Principles will work with the sites on operational Excellence projects and initiatives to drive Operational Excellence and effectiveness to improve…
Added 41 mins ago
UO
Program Assistant
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- $4,582 to $4,816 CAD / month
- Full-time
Administrative Staff | Department of Electrical and Computer Engineering | Faculty of Applied Science
Added 41 mins ago
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Senior Manager, Engineering
TD
Toronto, ON
- Full-time
The Technology Data Lead (KYC Engineering) is responsible for the design, development and support of the KYC Platform coordinating with multiple development teams across the Organization…
Added 56 mins ago
PU
Estates Maintenance Manager
poltronesofà UK
Field, BC
- Full-time
We are looking for an experienced Estates Maintenance Manager to lead planned and reactive maintenance and support long-term capital investment planning across our UK retail store and…
Added 56 mins ago
MC
Manager, Income Property Accountant
MatchBox Consulting Group
Burnaby, BC
- Full-time
As they continue to grow, they are looking for a Property Accounting Manager to lead financial accounting and reporting for their Property Management operations.
Added 56 mins ago
S
Client Solution and Delivery Manager
SLB
AB · Edmonton, AB
- Full-time
SLB is seeking an experienced Client Solution and Delivery Manager to join our team in Edmonton, Alberta. In this role you will manage Process Systems projects supporting oil and gas…
Added 56 mins ago
MC
Assistant Manager, Corporate Accounting
MatchBox Consulting Group
Burnaby, BC
- Full-time
They are looking for an Assistant Manager, Corporate Accounting to join their management team and help lead financial and corporate reporting, internal controls, and performance measurement…
Added 57 mins ago
Dewatering Test Work Specialist
Metso
Sudbury, ON
…demand. In this position, you will report to the Test work…
Added 57 mins ago
AW
Senior Incident and Problem Manager
Aviso Wealth
Remote, Canada
- $115,000 to $125,000 CAD / year
- Full-time
- Remote
We’re looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.
Added 57 mins ago
AW
Senior Incident and Problem Manager
Aviso Wealth
Remote, Canada
- $115,000 to $125,000 CAD / year
- Full-time
- Remote
We’re looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.
Added 57 mins ago
Canada Tax Technology Group (CTTG) - Manager, AI Adoption & Enablement
EY
Toronto, ON
EY's Canada Tax Technology Group (CTTG) is seeking an experienced Manager, AI Adoption & Enablement to help accelerate the practical use of AI across Tax & Law.

Aspire Software

Operations Manager

Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–2 years of experience managing people or leading teams.
Posting language: English
Posted: Oct 5, 2026

Original job description

Description

Aspire Software is looking for a Customer Operations Manager to join our growing team!

We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support, onboarding, implementation, and service delivery - ensuring customers receive timely, high-quality service and realize value quickly.

You’ll combine team leadership, process improvement, and data-driven decision-making with an AI-forward approach to customer operations. From strengthening service quality and accountability to using automation to improve workflows and team enablement, you’ll help shape how we support our customers and scale our services.

Here is a little window into our company: Aspire Software, an operating group of Valsoft Corporation, operates and manages a portfolio of wholly owned software companies that provide mission-critical solutions across multiple verticals. Through industry best practices and a decentralized operating model, Aspire empowers its businesses to drive growth, strengthen operational performance, and reinvest in continuous innovation.

Our motto is “Be Humble, Stay Hungry!”

Key Responsibilities

Team Leadership: Manage and coach Support and Professional Services teams. Set goals, monitor performance, and foster a culture of accountability and continuous improvement.
Customer Experience: Ensure a consistent, high-quality customer experience across all support and services touchpoints.
Operational Efficiency: Design and refine workflows to improve ticket handling, triage, escalation processes, and service-level agreements (SLAs). Identify and remove bottlenecks.
Customer Satisfaction & Quality: Own key performance indicators (KPIs) and implement initiatives to consistently meet or exceed targets.
Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and Account teams to resolve customer issues, advocate for customer needs, and streamline handoffs.
Tool Ownership: Help manage tools like TeamSupport, Jira, and other support and service platforms. Recommend improvements or automations.
Customer Advocacy: Identify trends and common issues to proactively improve product and service offerings.
AI & Technology Adoption: Champion a tech-forward approach to service delivery. Identify where AI and automation can reduce handling time, improve first-contact resolution, and surface insights - from AI-assisted triage and ticket summarization to knowledge base content and self-service deflection.
Continuous Innovation: Pilot, measure, and scale new AI capabilities across the support stack. Build team fluency and set clear guardrails for responsible, accurate, and secure AI use in customer-facing work.
Customer Onboarding & Time-to-Value: Own the onboarding and implementation experience end to end. Apply AI to accelerate time-to-value through tailored onboarding plans, automated configuration and data-migration checks, and customer-ready training content, guides, and walkthroughs produced at scale.
Team Onboarding & Enablement: Use AI to shorten ramp time for new Support and Services hires through AI-assisted playbooks, searchable knowledge, and on-demand answers that make onboarding faster and more consistent.

Qualifications

3+ years of experience in customer support, professional services, or customer operations, preferably in a SaaS or technology company.
1–2 years of experience managing people or leading teams.
Strong understanding of customer service best practices and post-sales service delivery.
Proven experience driving improvements in customer operations.
Excellent communication, leadership, and problem-solving skills.
Proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI.
A data-driven mindset, with the ability to analyze metrics and act on insights.
Hands-on experience deploying AI or automation, such as AI-assisted triage, chatbots, automated quality assurance, intelligent knowledge management, onboarding programs, or training content.
Experience owning customer onboarding or implementation, with a focus on shortening time-to-value.

Nice to Have

Experience scaling support or services operations.
Experience building or leading a global or distributed team.
A project management background, such as PMP certification or experience with Agile methodologies.
Exposure to customer journey mapping or customer experience strategy.

#AspireSoftware

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More about this job

Responsibilities

Lead and coach Support and Professional Services teams while owning customer experience across support, onboarding, implementation, and service delivery. Improve workflows and service quality, manage performance metrics and tools, collaborate across departments, and adopt AI and automation to improve customer outcomes and operational efficiency.

Requirements

Requires at least 3 years of experience in customer support, professional services, or customer operations, plus 1–2 years managing or leading teams. Candidates should have strong post-sales service and operational improvement experience, proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI, and hands-on experience with AI or automation and customer onboarding or implementation.

Skills

Team Leadership
Customer Operations
Customer Support
Professional Services
Customer Experience
Process Improvement
Service Delivery
KPI Management
Data Analysis
AI and Automation
Customer Onboarding
Implementation
Cross-Functional Collaboration
Workflow Optimization
TeamSupport
Jira

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Support
Professional Services
SaaS
TeamSupport
Salesforce
Jira
Power BI
Service-Level Agreements
KPIs
Ticket Triage
Escalation Processes
Workflow Automation
Artificial Intelligence
AI-Assisted Triage
Chatbots
Automated Quality Assurance
Knowledge Management
Customer Onboarding
Implementation
Time-to-Value
Data Migration
Customer Journey Mapping
Agile Methodologies
PMP
Distributed Teams

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