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Added 6 mins ago
O
restaurant manager
Osmow's
Huntsville, ON
- Full-time
Provides awareness training to employees to create a welcoming work environment for youth
Added 6 mins ago
WC
Directs Store Delivery Associate
Walmart Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 6 mins ago
WC
(CAN) Manager, Production (Days)
Walmart Canada
Maple, ON
- Full-time
Position Summary...Reporting to the Assistant General Manager, this position is responsible for optimizing product flow through the DC, resulting in timely, accurate store fulfillment.…
Added 6 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Flin Flon, MB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 6 mins ago
WC
(CAN) Pharmacy Manager
Walmart Canada
Bridgewater, NS
- Full-time
Position Summary...The Pharmacy Manager is responsible for all day-to-day activities affecting the people, operations, and merchandise in their division. The Pharmacy Manager must also see…
Added 7 mins ago
AO
Project Coordinator - Eagle's Nest - Competition 2026-094
Assembly of Manitoba Chiefs
Winnipeg, MB
- Full-time
Under the direction of the Program Manager, the Project Coordinator will provide support and supervise the day-to-day on-site activities for the youth participants of the Eagle’s Nest First…
Added 7 mins ago
LT
Shipper/Receiver
LMI Technologies
Burnaby, BC
- $45,899 to $57,370 CAD / year
- Full-time
Education: High school diploma; post-secondary training or equivalent experience is an asset.
Added 7 mins ago
H
Medical Secretary - Outreach
HealthCaringKW
Kitchener, ON
- Full-time
Contribute to the Centre’s practices of hiring, orientating and training of
Added 7 mins ago
CI
Geotechnical Engineer/Project Manager
Cambium Inc.
Barrie, ON · Whitby, ON
- Full-time
Provide guidance, mentoring, and training to junior and intermediate Cambium personnel.
Added 7 mins ago
TC
Restaurant Management | Leadership Roles
The Canadian Brewhouse
Kitchener, ON
- $80,000 to $100,000 CAD / year
- Full-time
Assistant General Manager | General Manager Role Responsibilities :
Added 7 mins ago
S
Senior Procurement Specialist - 1 FT
SIGA
Saskatoon, SK
- Full-time
…detailed specifications and confer with the originator and Manager of Acquisitions to eliminate ambiguities and to maximize efficiency in terms of price, delivery and technical suitability…
Added 7 mins ago
GO
Psychiatric Nursing Specialist
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Addressing any concerns related to Regional human resource planning and management to the assigned Regional Manager;
Added 7 mins ago
YO
Lifeguard/ Swim Instructors (Mornings - Part Time)
YMCA of Hamilton|Burlington|Brantford
Burlington, ON
- Part-time
Professional development opportunities including paid training and access to YMCA education scholarships
Added 7 mins ago
YO
Centre Manager
YMCA of Hamilton|Burlington|Brantford
Hamilton, ON
- Full-time
Professional development opportunities including paid training and access to YMCA education scholarships
Added 7 mins ago
YO
Before & After School Program Lead
YMCA of Hamilton|Burlington|Brantford
Burlington, ON
- Full-time
Professional development opportunities including paid training and access to YMCA education scholarships and incentives
Added 7 mins ago
MB
Assistant Taproom Manager
Muskoka Brewery
Bracebridge, ON
- Full-time
Assist the Taproom Manager in coaching all taproom team members and providing meaningful development opportunities, including product knowledge and customer-centric service training.…
Added 7 mins ago
HS
Territory Sales Manager
Hercules SLR
Truro, NS
- Full-time
We are looking for a motivated, relationship-driven Territory Sales Manager to join our team at Hercules – Fundy MMS in Truro, Nova Scotia. This is an excellent opportunity for someone with…
Added 22 mins ago
WC
(CAN) Overnight Assistant Manager
Walmart Canada
Halifax, NS
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 22 mins ago
WC
Overnight Lead Department Manager
Walmart Canada
Dartmouth, NS
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 22 mins ago
HP
Registered Dietitian
Health PEI
PE · Prince Edward Island, Canada
- $36.2 to $45.26 CAD / hour
- Full-time
…Primary Care Network Clinical Lead and reports to the Network…
Added 22 mins ago
TS
Dietary Aide
The Salvation Army in Canada
Ottawa, ON
- Part-time
Under the supervision of the Food Service manager or Food service Supervisor, the Dietary Aide will perform a variety of duties related to the setting up and serving of meals, the…
Added 22 mins ago
CZ
Head Chef
Chester Zoo
Chester, NS
- Full-time
To work with the Executive Head Chef and Procurement Manager, on new projects to ensure quality of products and offers across the department exceed customer expectations and departmental…
Added 22 mins ago
PH
Manager, Wellness and Psychological Health & Safety
Providence Health Care
Vancouver, BC
- $108,000 to $135,000 CAD / year
- Full-time
Providence Health Care is seeking a Manager, Wellness and Psychological Health & Safety to lead the development and delivery of organization-wide strategies and initiatives that support the…
Added 22 mins ago
LA
Sales Consultant (Yorkdale Volkswagen)
Leeder Automotive Inc.
Toronto, ON · North York, ON
- Full-time
Participate in manufacturer training, dealership meetings, and ongoing professional development.
Added 23 mins ago
BM
Key Holder - Mississauga, ON
Brand Momentum
Mississauga, ON
- $18.7 to $19.1 CAD / hour
- Full-time
Assist with manager on duty responsibilities, holding a key and opening and closing the store.

Aspire Software

Operations Manager

Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–2 years of experience managing people or leading teams.
Posting language: English
Posted: Oct 5, 2026

Original job description

Description

Aspire Software is looking for a Customer Operations Manager to join our growing team!

We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support, onboarding, implementation, and service delivery - ensuring customers receive timely, high-quality service and realize value quickly.

You’ll combine team leadership, process improvement, and data-driven decision-making with an AI-forward approach to customer operations. From strengthening service quality and accountability to using automation to improve workflows and team enablement, you’ll help shape how we support our customers and scale our services.

Here is a little window into our company: Aspire Software, an operating group of Valsoft Corporation, operates and manages a portfolio of wholly owned software companies that provide mission-critical solutions across multiple verticals. Through industry best practices and a decentralized operating model, Aspire empowers its businesses to drive growth, strengthen operational performance, and reinvest in continuous innovation.

Our motto is “Be Humble, Stay Hungry!”

Key Responsibilities

Team Leadership: Manage and coach Support and Professional Services teams. Set goals, monitor performance, and foster a culture of accountability and continuous improvement.
Customer Experience: Ensure a consistent, high-quality customer experience across all support and services touchpoints.
Operational Efficiency: Design and refine workflows to improve ticket handling, triage, escalation processes, and service-level agreements (SLAs). Identify and remove bottlenecks.
Customer Satisfaction & Quality: Own key performance indicators (KPIs) and implement initiatives to consistently meet or exceed targets.
Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and Account teams to resolve customer issues, advocate for customer needs, and streamline handoffs.
Tool Ownership: Help manage tools like TeamSupport, Jira, and other support and service platforms. Recommend improvements or automations.
Customer Advocacy: Identify trends and common issues to proactively improve product and service offerings.
AI & Technology Adoption: Champion a tech-forward approach to service delivery. Identify where AI and automation can reduce handling time, improve first-contact resolution, and surface insights - from AI-assisted triage and ticket summarization to knowledge base content and self-service deflection.
Continuous Innovation: Pilot, measure, and scale new AI capabilities across the support stack. Build team fluency and set clear guardrails for responsible, accurate, and secure AI use in customer-facing work.
Customer Onboarding & Time-to-Value: Own the onboarding and implementation experience end to end. Apply AI to accelerate time-to-value through tailored onboarding plans, automated configuration and data-migration checks, and customer-ready training content, guides, and walkthroughs produced at scale.
Team Onboarding & Enablement: Use AI to shorten ramp time for new Support and Services hires through AI-assisted playbooks, searchable knowledge, and on-demand answers that make onboarding faster and more consistent.

Qualifications

3+ years of experience in customer support, professional services, or customer operations, preferably in a SaaS or technology company.
1–2 years of experience managing people or leading teams.
Strong understanding of customer service best practices and post-sales service delivery.
Proven experience driving improvements in customer operations.
Excellent communication, leadership, and problem-solving skills.
Proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI.
A data-driven mindset, with the ability to analyze metrics and act on insights.
Hands-on experience deploying AI or automation, such as AI-assisted triage, chatbots, automated quality assurance, intelligent knowledge management, onboarding programs, or training content.
Experience owning customer onboarding or implementation, with a focus on shortening time-to-value.

Nice to Have

Experience scaling support or services operations.
Experience building or leading a global or distributed team.
A project management background, such as PMP certification or experience with Agile methodologies.
Exposure to customer journey mapping or customer experience strategy.

#AspireSoftware

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More about this job

Responsibilities

Lead and coach Support and Professional Services teams while owning customer experience across support, onboarding, implementation, and service delivery. Improve workflows and service quality, manage performance metrics and tools, collaborate across departments, and adopt AI and automation to improve customer outcomes and operational efficiency.

Requirements

Requires at least 3 years of experience in customer support, professional services, or customer operations, plus 1–2 years managing or leading teams. Candidates should have strong post-sales service and operational improvement experience, proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI, and hands-on experience with AI or automation and customer onboarding or implementation.

Skills

Team Leadership
Customer Operations
Customer Support
Professional Services
Customer Experience
Process Improvement
Service Delivery
KPI Management
Data Analysis
AI and Automation
Customer Onboarding
Implementation
Cross-Functional Collaboration
Workflow Optimization
TeamSupport
Jira

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Support
Professional Services
SaaS
TeamSupport
Salesforce
Jira
Power BI
Service-Level Agreements
KPIs
Ticket Triage
Escalation Processes
Workflow Automation
Artificial Intelligence
AI-Assisted Triage
Chatbots
Automated Quality Assurance
Knowledge Management
Customer Onboarding
Implementation
Time-to-Value
Data Migration
Customer Journey Mapping
Agile Methodologies
PMP
Distributed Teams

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