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Added 6 mins ago
QC
Industrial Sales Rep – Edmonton
Quality Cutting Tools Inc.
AB · Edmonton, AB
- Full-time
…determine their needs. We’re seeking an Industrial Account Manager with 3+ years of industrial supply or metalworking experience or machining…
Added 6 mins ago
CL
Residence Life Manager
Campus Living Centres
Toronto, ON
- Full-time
The Residence Life Manager (RLM) is responsible for creating a safe, inclusive and enriching student experience in residence. The RLM is responsible for the development and implementation…
Added 6 mins ago
TU
Labourer 3
The University of British Columbia
Vancouver, BC
- $4,877 to $5,317 CAD / month
- Full-time
The Labourer reports to the Manager, Municipal Services and receives daily work assignments and directions from the Operations Head, Waste Management. The Labourer works with a variety of…
Added 6 mins ago
IR
Caretaker/ Resident Manager
Impact Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
We are actively looking for a Caretaker/ Resident Manager to provide ongoing support to the on-site management team. This role is a live on site role in the Greater Vancouver region.
Added 6 mins ago
UW
Manager, Research and Evaluation
United Way Greater Toronto
Toronto, ON
- $75,000 to $85,000 CAD / year
- Full-time
United Way Greater Toronto is currently seeking a Manager, Research and Evaluation to join our team.
Added 6 mins ago
MG
Pharmacist
Michael Garron Hospital
Toronto, ON
- Full-time
Reports any medication discrepancies to the Director or Manager, Pharmaceutical Services; identifies corrective action and documents as a medication incident if needed.
Added 6 mins ago
R
Senior Manager, Treasury Solutions, Capital Markets
RBC
Toronto, ON
- Full-time
As the Senior Manager, Treasury Solutions, with RBC’s Treasury Solutions Capital Markets Coverage team, you will be responsible to proactively provide advice and enable clients to leverage…
Added 6 mins ago
TI
Operations Analyst
TekStaff IT Solutions
Toronto, ON
- Contract
…being part of the better bank? If so, a career at client S Data Services may be the right fit for…
Added 6 mins ago
Y
Client Onboarding Specialist - SaaS
YuJa
Toronto, ON · North York, ON
- $50,000 to $60,000 CAD / year
- Full-time
YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success, client…
Added 6 mins ago
A
Business Data & Insights Developer
Amyantek
Toronto, ON · Greater Toronto Area, Canada
- Contract
Reporting to the Director/Manager, Business Intelligence, the Business Data & Insights Developer is responsible for designing, developing, and supporting reporting and analytics solutions…
Added 6 mins ago
K
Buyer
Kinectrics
Toronto, ON
- Contract
Kinectrics is a wholly owned subsidiary of BWX Technologies focused on providing life cycle management services in the energy and utility sector. We develop innovative solutions for the…
Added 6 mins ago
R
Department Manager - Customer Experience
RONA
Nanaimo, BC
- Full-time
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
Added 6 mins ago
NH
REGISTERED NURSE (RN), SPECIALIZED MENTAL HEALTH SUBSTANCE USE LIAISON
Northern Health - BC
Smithers, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, and in accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of…
Added 6 mins ago
A
Charge De Projet / Project Manager
Actalent
Montreal, QC
- $30 to $60 CAD / hour
- Contract
Project Manager Infrastructure and Industrial Layout
Added 6 mins ago
M
Temporary Payroll Analyst
Monks
Toronto, ON
- Full-time
The Payroll Analyst will partner with the Payroll Manager in processing payroll for over 700 full-time and part-time employees, in addition to our contingent/freelance teams. This position…
Added 6 mins ago
R
Senior Product Manager – Identity & Access Management (Okta/Auth0)
Raise
ON · Ontario, Canada
- Contract
We at Raise are hiring a Senior Product Manager – Identity & Access Management (Okta/Auth0) for one of our top clients. After establishing themselves as an industry leader, they’re now…
Added 6 mins ago
DI
Sales and Permanent Recruitment Consultant
Drake International
Canada
- Full-time
…alongside HR advisory, talent management, and career transition services across more than 17 industries. Our purpose is simple: connecting people, with purpose. As Drake continues to…
Added 6 mins ago
M
Temporary Payroll Analyst
Monks
Toronto, ON
- Full-time
The Payroll Analyst will partner with the Payroll Manager in processing payroll for over 700 full-time and part-time employees, in addition to our contingent/freelance teams. This position…
Added 6 mins ago
DS
Manager of Procurement and Risk Management Services
District School Board of Niagara
ON · Ontario, Canada
- Full-time
…the Procurement team who manages the procurement of goods and services and the resulting contracts in accordance with current legislation, Board policy and procedures and industry leading…
Added 6 mins ago
HC
LTO - Grade 7 French Immersion (English) (1.00 FTE)
Halton Catholic District School Board
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- Full-time
…regarding candidate advancement are made by Human Resources Services staff in partnership with the hiring…
Added 6 mins ago
NH
REGISTERED NURSE (RN), PRIMARY CARE
Northern Health - BC
Atlin-Teslin Indian Cemetery 4, BC · Atlin, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, the Primary Care Nurse (PCN) practices in accordance with the standards of professional practice…
Added 6 mins ago
YR
Secondary Long Term Occasional (LTO)100% Science (SBI3U x2 + Grade 9/10 Science)
York Region District School Board
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Added 6 mins ago
SD
Student Wellness and Homestay Advisor
School District 72 (Campbell River)
Campbell River, BC
- Full-time
…territories. It is with respectful consideration that the programs and services provided to students and staff acknowledge their histories, cultural contributions, and contemporary…
Added 6 mins ago
R
Project Manager - Dealer Services Quebec
RONA
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- Full-time
We are seeking a highly organized and detail-oriented Project Manager - Retail Specialist to join our team in the affiliate retail industry. The ideal candidate will possess a strong…
Added 6 mins ago
YR
Secondary Long Term Occasional (LTO) 100% Grade 9/10 Technological Education (TDJ2O, TCJ2O, TIJ1O)
York Region District School Board
Richmond Hill, ON
- Full-time

Aspire Software

Operations Manager

Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–2 years of experience managing people or leading teams.
Posting language: English
Posted: Oct 5, 2026

Original job description

Description

Aspire Software is looking for a Customer Operations Manager to join our growing team!

We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support, onboarding, implementation, and service delivery - ensuring customers receive timely, high-quality service and realize value quickly.

You’ll combine team leadership, process improvement, and data-driven decision-making with an AI-forward approach to customer operations. From strengthening service quality and accountability to using automation to improve workflows and team enablement, you’ll help shape how we support our customers and scale our services.

Here is a little window into our company: Aspire Software, an operating group of Valsoft Corporation, operates and manages a portfolio of wholly owned software companies that provide mission-critical solutions across multiple verticals. Through industry best practices and a decentralized operating model, Aspire empowers its businesses to drive growth, strengthen operational performance, and reinvest in continuous innovation.

Our motto is “Be Humble, Stay Hungry!”

Key Responsibilities

Team Leadership: Manage and coach Support and Professional Services teams. Set goals, monitor performance, and foster a culture of accountability and continuous improvement.
Customer Experience: Ensure a consistent, high-quality customer experience across all support and services touchpoints.
Operational Efficiency: Design and refine workflows to improve ticket handling, triage, escalation processes, and service-level agreements (SLAs). Identify and remove bottlenecks.
Customer Satisfaction & Quality: Own key performance indicators (KPIs) and implement initiatives to consistently meet or exceed targets.
Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and Account teams to resolve customer issues, advocate for customer needs, and streamline handoffs.
Tool Ownership: Help manage tools like TeamSupport, Jira, and other support and service platforms. Recommend improvements or automations.
Customer Advocacy: Identify trends and common issues to proactively improve product and service offerings.
AI & Technology Adoption: Champion a tech-forward approach to service delivery. Identify where AI and automation can reduce handling time, improve first-contact resolution, and surface insights - from AI-assisted triage and ticket summarization to knowledge base content and self-service deflection.
Continuous Innovation: Pilot, measure, and scale new AI capabilities across the support stack. Build team fluency and set clear guardrails for responsible, accurate, and secure AI use in customer-facing work.
Customer Onboarding & Time-to-Value: Own the onboarding and implementation experience end to end. Apply AI to accelerate time-to-value through tailored onboarding plans, automated configuration and data-migration checks, and customer-ready training content, guides, and walkthroughs produced at scale.
Team Onboarding & Enablement: Use AI to shorten ramp time for new Support and Services hires through AI-assisted playbooks, searchable knowledge, and on-demand answers that make onboarding faster and more consistent.

Qualifications

3+ years of experience in customer support, professional services, or customer operations, preferably in a SaaS or technology company.
1–2 years of experience managing people or leading teams.
Strong understanding of customer service best practices and post-sales service delivery.
Proven experience driving improvements in customer operations.
Excellent communication, leadership, and problem-solving skills.
Proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI.
A data-driven mindset, with the ability to analyze metrics and act on insights.
Hands-on experience deploying AI or automation, such as AI-assisted triage, chatbots, automated quality assurance, intelligent knowledge management, onboarding programs, or training content.
Experience owning customer onboarding or implementation, with a focus on shortening time-to-value.

Nice to Have

Experience scaling support or services operations.
Experience building or leading a global or distributed team.
A project management background, such as PMP certification or experience with Agile methodologies.
Exposure to customer journey mapping or customer experience strategy.

#AspireSoftware

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More about this job

Responsibilities

Lead and coach Support and Professional Services teams while owning customer experience across support, onboarding, implementation, and service delivery. Improve workflows and service quality, manage performance metrics and tools, collaborate across departments, and adopt AI and automation to improve customer outcomes and operational efficiency.

Requirements

Requires at least 3 years of experience in customer support, professional services, or customer operations, plus 1–2 years managing or leading teams. Candidates should have strong post-sales service and operational improvement experience, proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI, and hands-on experience with AI or automation and customer onboarding or implementation.

Skills

Team Leadership
Customer Operations
Customer Support
Professional Services
Customer Experience
Process Improvement
Service Delivery
KPI Management
Data Analysis
AI and Automation
Customer Onboarding
Implementation
Cross-Functional Collaboration
Workflow Optimization
TeamSupport
Jira

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Support
Professional Services
SaaS
TeamSupport
Salesforce
Jira
Power BI
Service-Level Agreements
KPIs
Ticket Triage
Escalation Processes
Workflow Automation
Artificial Intelligence
AI-Assisted Triage
Chatbots
Automated Quality Assurance
Knowledge Management
Customer Onboarding
Implementation
Time-to-Value
Data Migration
Customer Journey Mapping
Agile Methodologies
PMP
Distributed Teams

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