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Added 10 mins ago
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Administrative Specialist, CBC Gem (English Services) 1-Year Contract
CBC/Radio-Canada
Toronto, ON
- Full-time
Reporting to the Manager, CBC Gem Merchandising, the Administrative Specialist will collaborate with Product teams, Communication teams, Business & Rights, Programming, Media Solutions and…
Added 10 mins ago
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Administrative Specialist, CBC Gem (English Services) 1-Year Contract (Open)
CBC/Radio-Canada
Toronto, ON
- Full-time
Reporting to the Manager, CBC Gem Merchandising, the Administrative Specialist will collaborate with Product teams, Communication teams, Business & Rights, Programming, Media Solutions and…
Added 10 mins ago
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Vans: Assistant Gérant - Premium Outlets Montreal
Vans
Mirabel, QC
- $23.6 to $31.2 CAD / hour
- Full-time
As the Assistant Store Manager, you will lead, develop, and motivate a team of Brand Advocates to deliver consistent, best-in-class customer experience that reflects our brand values and…
Added 10 mins ago
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Shunter
Coca-Cola Canada Bottling Limited
Montreal, QC
- Full-time
For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.
Added 10 mins ago
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Customer Operations Coordinator
Normac Adhesive Products Inc.
Burlington, ON
- Full-time
Position Summary: The Customer Operations Coordinator is responsible for managing the day-to-day customer order process from receipt of a purchase order through release for shipment. The…
Added 10 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Guelph, ON
- $53,500 to $58,500 CAD / year
- Full-time
Oversee departmental operations and business deliverables, including inventory management, ordering, item maintenance, product quality and rotation, shrink management, merchandising,…
Added 10 mins ago
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Visual Lead - Market Mall
ALO
Calgary, AB
- Full-time
Maintains strategic product presentation and merchandising by ensuring product recovery, restock, destock, and making visual merchandising change in accordance with directive and with…
Added 10 mins ago
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Visual Team Leader
Patagonia
Kelowna, BC
- $23.4 to $25.9 CAD / hour
- Full-time
…visual training and support for the retail team, and that local product stories are told in the retail environment. This role is primarily a retail team leader with an average of 8 hours…
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Retail Store Assistant Manager
Patagonia
Kelowna, BC
- $26.9 to $30.9 CAD / hour
- Full-time
As a Retail Store Assistant Manager, you invoke an engaging, inspiring, motivated, and efficient work environment to support the development of your team through timely communication and…
Added 10 mins ago
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Associé(e) au stationnement (temps plein)
The Home Depot
Trois-Rivières, QC
- Full-time
Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
Added 10 mins ago
Laboratory Technician
Systemair, Inc.
Tillsonburg, ON
…our DNA, and we continue to grow in terms of capabilities, product range, size, sales volume, and market share. We employ and empower people to take initiative and make decisions with the…
Added 10 mins ago
SC
Funeral Home Manager
Service Corporation International
Wolseley, SK
- Full-time
…and encourage profitable case volume growth. Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short-term…
Added 25 mins ago
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Client Success Associate (Bilingual, French/English)
Maple
Toronto, ON
- Full-time
…behind-the-scenes mechanics running smoothly. You'll partner across Operations, Support, and Product to solve issues before they escalate, and you'll help build the playbooks that make our…
Added 25 mins ago
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IT Operations Analyst IV
TD
Toronto, ON
- Full-time
Deliver effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and…
Added 25 mins ago
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TDS Operations Analyst II
TD
Toronto, ON
- Full-time
Department Overview Global Business Services & Operations is at the core of TD Securities. We are a dynamic, multi-faceted division that partners with all parts of the Dealer, including…
Added 25 mins ago
SG
Maintenance Manager
Sun Gro Horticulture
Seba Beach, AB
- Full-time
…greenhouse and nursery growers, shipping over 70,000 truckloads of product annually. Sun Gro products are made to exacting standards and conform to high product quality and performance…
Added 25 mins ago
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Assistant Selling Sales Manager
Ashley Canada
ON · Stoney Creek, ON
- Full-time
Ashley Canada is currently seeking an Assistant Selling Sales Manager for our Stoney Creek store located at 1776 Stone Church Rd E.
Added 25 mins ago
TS
Warehouse Support Worker
The Salvation Army Canada and Bermuda Territory
Vernon, BC
- Full-time
The role acts as a Distribution Centre Worker and operationally supports the DRC Manager in overseeing daily routine tasks to provide uninterrupted service in various aspects of the…
Added 39 mins ago
WC
(CAN) Staff Pharmacist
Walmart Canada
Taber, AB
- Full-time
Position Summary...The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received…
Added 39 mins ago
WC
FT Staff Pharmacist
Walmart Canada
Port Hawkesbury, NS
- Full-time
Position Summary...The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received…
Added 39 mins ago
WC
Front end Checkout Team Associate
Walmart Canada
Huntsville, ON
- Full-time
Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 39 mins ago
WC
Front End Checkout Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 39 mins ago
PF
Sales & Education Manager
Pierre Fabre Laboratories
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…the defined geographic region. The Regional Sales & Education Manager serves as the…
Added 39 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
Oshawa, ON
- Part-time
Ace Retail Operations: You’ll know the ins-and-outs of your store like the back of your hand and enjoy putting in the work so it runs like a tightly laced sneaker– from pricing to…
Added 39 mins ago
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Part-Time Sales Associate - Famous Footwear CAN
Famous Footwear
Mississauga, ON
- Part-time
Ace Retail Operations: You’ll ensure daily store tasks (pricing, shipment processing, fulfillment and inventory) are dialed in, keeping the store running like a tightly laced sneaker.…

Aspire Software

Operations Manager

Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–2 years of experience managing people or leading teams.
Posting language: English
Posted: Oct 5, 2026

Original job description

Description

Aspire Software is looking for a Customer Operations Manager to join our growing team!

We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support, onboarding, implementation, and service delivery - ensuring customers receive timely, high-quality service and realize value quickly.

You’ll combine team leadership, process improvement, and data-driven decision-making with an AI-forward approach to customer operations. From strengthening service quality and accountability to using automation to improve workflows and team enablement, you’ll help shape how we support our customers and scale our services.

Here is a little window into our company: Aspire Software, an operating group of Valsoft Corporation, operates and manages a portfolio of wholly owned software companies that provide mission-critical solutions across multiple verticals. Through industry best practices and a decentralized operating model, Aspire empowers its businesses to drive growth, strengthen operational performance, and reinvest in continuous innovation.

Our motto is “Be Humble, Stay Hungry!”

Key Responsibilities

Team Leadership: Manage and coach Support and Professional Services teams. Set goals, monitor performance, and foster a culture of accountability and continuous improvement.
Customer Experience: Ensure a consistent, high-quality customer experience across all support and services touchpoints.
Operational Efficiency: Design and refine workflows to improve ticket handling, triage, escalation processes, and service-level agreements (SLAs). Identify and remove bottlenecks.
Customer Satisfaction & Quality: Own key performance indicators (KPIs) and implement initiatives to consistently meet or exceed targets.
Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and Account teams to resolve customer issues, advocate for customer needs, and streamline handoffs.
Tool Ownership: Help manage tools like TeamSupport, Jira, and other support and service platforms. Recommend improvements or automations.
Customer Advocacy: Identify trends and common issues to proactively improve product and service offerings.
AI & Technology Adoption: Champion a tech-forward approach to service delivery. Identify where AI and automation can reduce handling time, improve first-contact resolution, and surface insights - from AI-assisted triage and ticket summarization to knowledge base content and self-service deflection.
Continuous Innovation: Pilot, measure, and scale new AI capabilities across the support stack. Build team fluency and set clear guardrails for responsible, accurate, and secure AI use in customer-facing work.
Customer Onboarding & Time-to-Value: Own the onboarding and implementation experience end to end. Apply AI to accelerate time-to-value through tailored onboarding plans, automated configuration and data-migration checks, and customer-ready training content, guides, and walkthroughs produced at scale.
Team Onboarding & Enablement: Use AI to shorten ramp time for new Support and Services hires through AI-assisted playbooks, searchable knowledge, and on-demand answers that make onboarding faster and more consistent.

Qualifications

3+ years of experience in customer support, professional services, or customer operations, preferably in a SaaS or technology company.
1–2 years of experience managing people or leading teams.
Strong understanding of customer service best practices and post-sales service delivery.
Proven experience driving improvements in customer operations.
Excellent communication, leadership, and problem-solving skills.
Proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI.
A data-driven mindset, with the ability to analyze metrics and act on insights.
Hands-on experience deploying AI or automation, such as AI-assisted triage, chatbots, automated quality assurance, intelligent knowledge management, onboarding programs, or training content.
Experience owning customer onboarding or implementation, with a focus on shortening time-to-value.

Nice to Have

Experience scaling support or services operations.
Experience building or leading a global or distributed team.
A project management background, such as PMP certification or experience with Agile methodologies.
Exposure to customer journey mapping or customer experience strategy.

#AspireSoftware

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More about this job

Responsibilities

Lead and coach Support and Professional Services teams while owning customer experience across support, onboarding, implementation, and service delivery. Improve workflows and service quality, manage performance metrics and tools, collaborate across departments, and adopt AI and automation to improve customer outcomes and operational efficiency.

Requirements

Requires at least 3 years of experience in customer support, professional services, or customer operations, plus 1–2 years managing or leading teams. Candidates should have strong post-sales service and operational improvement experience, proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI, and hands-on experience with AI or automation and customer onboarding or implementation.

Skills

Team Leadership
Customer Operations
Customer Support
Professional Services
Customer Experience
Process Improvement
Service Delivery
KPI Management
Data Analysis
AI and Automation
Customer Onboarding
Implementation
Cross-Functional Collaboration
Workflow Optimization
TeamSupport
Jira

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Support
Professional Services
SaaS
TeamSupport
Salesforce
Jira
Power BI
Service-Level Agreements
KPIs
Ticket Triage
Escalation Processes
Workflow Automation
Artificial Intelligence
AI-Assisted Triage
Chatbots
Automated Quality Assurance
Knowledge Management
Customer Onboarding
Implementation
Time-to-Value
Data Migration
Customer Journey Mapping
Agile Methodologies
PMP
Distributed Teams

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