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Added 9 hours ago
A
Manager, Product and Industry Marketing
Autodesk
Montreal, QC
- Full-time
26WD101307, Manager, Product and Industry Marketing
Added 9 hours ago
SJ
Ad Operations Campaign Manager
St. Joseph Communications
Toronto, ON
- $75,000 to $80,000 CAD / year
The Ad Operations Campaign Manager will contribute to the Ad Operations (AdOps) Team’s capacity to support the full lifecycle of programmatic and direct-sold solutions and campaigns. This…
Added 10 hours ago
A
Manager, Product and Industry Marketing
Autodesk
Montreal, QC
- Full-time
26WD101307, Manager, Product and Industry Marketing
Added 10 hours ago
A
Manager, Product and Industry Marketing
Autodesk
Montreal, QC
- Full-time
26WD101307, Manager, Product and Industry Marketing
Added 10 hours ago
X
Sales Manager
Xello
Remote, Canada
- Full-time
- Remote
Partner with the sales enablement team to recruit, onboard, and develop high-performing ESCs, reinforcing training, certifications, and new skills through ongoing coaching and observation.
Added 12 hours ago
S
Service Partner Program Specialist - ONSITE
SCIEX
Vaughan, ON
- Full-time
…delivery partners by overseeing compliance and performance enablement for channel partners, Authorized Service Providers (ASPs), and Original Equipment Manufacturers (OEMs). Working closely…
Added 12 hours ago
S
Senior Manager, Content & Brand (CAN/USA)
Solink
Remote, Canada
- Full-time
- Remote
Solink is looking for a Senior Manager, Content & Brand to build the narrative and content engine that establishes Solink as the leader of our category - and to arm our Sales and Marketing…
Added 12 hours ago
D
Service Partner Program Specialist - ONSITE
Danaher
Concord, ON
- Full-time
…delivery partners by overseeing compliance and performance enablement for channel partners, Authorized Service Providers (ASPs), and Original Equipment Manufacturers (OEMs). Working closely…
Added 13 hours ago
C
Product Manager
Co-operators
Guelph, ON · Toronto, ON
- Full-time
Proven experience leading cross-functional initiatives focused on lead generation, sales enablement, or client acquisition.
Added 14 hours ago
Q
Lead Implementation Manager
Quandri
Vancouver, BC
- Full-time
We’re looking for a customer-obsessed, systems-minded Enterprise Implementation Manager to join our growing team. You’ll be the quarterback for onboarding strategic brokerage/agency…
Added 15 hours ago
C
Product Manager
Co-operators
Guelph, ON
- Full-time
Proven experience leading cross-functional initiatives focused on lead generation, sales enablement, or client acquisition.
Added 15 hours ago
C
Product Manager
Co-operators
Toronto, ON
- Full-time
Proven experience leading cross-functional initiatives focused on lead generation, sales enablement, or client acquisition.
Added 15 hours ago
B
Senior Manager, Data & AI
BDO
Vancouver, BC
- Full-time
BDO Digital’s Vancouver office is looking for a Senior Manager to join our Data & AI Consulting Practice team and own the following responsibilities:
Added 16 hours ago
E
Partner Solution Marketing Manager
Entrust
Canada
- Full-time
Entrust is seeking a Partner Product Marketing Manager to develop partner-specific messaging, content, and enablement that help turn strategic relationships into scalable go-to-market…
Added 16 hours ago
BC
Senior Manager, Data & AI
BDO Canada
Vancouver, BC
- Full-time
BDO Digital’s Vancouver office is looking for a Senior Manager to join our Data & AI Consulting Practice team and own the following responsibilities:
Added 16 hours ago
R
Account Executive (Accounting & Bookkeeping)
Relay
Remote, Canada
- Full-time
- Remote
Work cross-functionally with Business Development, Marketing, Risk, Customer Experience, Revenue Operations, and Sales Enablement
Added 16 hours ago
R
Account Executive (Accounting & Bookkeeping)
Relay
Remote, Canada
- Full-time
- Remote
Work cross-functionally with Business Development, Marketing, Risk, Customer Experience, Revenue Operations, and Sales Enablement
Added 16 hours ago
MS
Group Manager, Strategic Programs (Merchandising)
Medline Sinclair
Mississauga, ON
- Full-time
…manages a number of direct and indirect reports. The Group Manager, Strategic Programs is responsible for leading the development, execution, growth, and profitability of key merchandising…
Added 16 hours ago
B
Senior Manager, Marketing and Commercial Operations
BD
Mississauga, ON
- Full-time
As the Senior Manager, Marketing & Commercial Operations for Waters Advanced Diagnostics Canada, you will provide strategic leadership for the Canadian Advanced Diagnostics business,…
Added 17 hours ago
Senior Regional Insurance Manager, Omni Channel Distribution
Scotiabank
Toronto, ON
The Senior Regional Insurance Manager, Omni Channel Distribution contributes to the overall success of Creditor Insurance distribution across Contact Centre, Virtual Advice Team, Retention…
Added 17 hours ago
S
Director, Deployment Operations
Solink
Remote, Canada
- $156,696 to $195,870 CAD / year
- Full-time
- Remote
As Director, Deployment Operations, you'll own Solink's end-to-end sales-to-deployment operating model, from the moment a deal closes to the point a customer is live, supported and…
Added 17 hours ago
Senior Product Manager - Plans & Electrical
Enercare
Markham, ON
Partner with Sales, Marketing, Field, Call Centre, Finance, and Supply Chain to deliver GTM plans and enablement.
Added 17 hours ago
Q
Field Enablement Manager
Quandri
Vancouver, BC
- Full-time
This role covers both sales and CX for now, along with supporting marketing on campaign readiness across the customer lifecycle. As the team grows, the role will eventually specialize in…
Added 18 hours ago
RB
Assistant Branch Manager, Kennedy & Denison Branch
Royal Bank of Canada
ON · MARKHAM, Ontario
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 18 hours ago
TA
Field Marketing Manager - 12-month maternity contract
The Adaptavist Group
Pickering, ON
- Full-time
As a Field Marketing Manager for North America, this role is critical in aligning regional marketing initiatives with the goals of the sales organization. You’ll be the key marketing…

Aspire Software

Operations Manager

Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–2 years of experience managing people or leading teams.
Posting language: English
Posted: Oct 5, 2026

Original job description

Description

Aspire Software is looking for a Customer Operations Manager to join our growing team!

We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support, onboarding, implementation, and service delivery - ensuring customers receive timely, high-quality service and realize value quickly.

You’ll combine team leadership, process improvement, and data-driven decision-making with an AI-forward approach to customer operations. From strengthening service quality and accountability to using automation to improve workflows and team enablement, you’ll help shape how we support our customers and scale our services.

Here is a little window into our company: Aspire Software, an operating group of Valsoft Corporation, operates and manages a portfolio of wholly owned software companies that provide mission-critical solutions across multiple verticals. Through industry best practices and a decentralized operating model, Aspire empowers its businesses to drive growth, strengthen operational performance, and reinvest in continuous innovation.

Our motto is “Be Humble, Stay Hungry!”

Key Responsibilities

Team Leadership: Manage and coach Support and Professional Services teams. Set goals, monitor performance, and foster a culture of accountability and continuous improvement.
Customer Experience: Ensure a consistent, high-quality customer experience across all support and services touchpoints.
Operational Efficiency: Design and refine workflows to improve ticket handling, triage, escalation processes, and service-level agreements (SLAs). Identify and remove bottlenecks.
Customer Satisfaction & Quality: Own key performance indicators (KPIs) and implement initiatives to consistently meet or exceed targets.
Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and Account teams to resolve customer issues, advocate for customer needs, and streamline handoffs.
Tool Ownership: Help manage tools like TeamSupport, Jira, and other support and service platforms. Recommend improvements or automations.
Customer Advocacy: Identify trends and common issues to proactively improve product and service offerings.
AI & Technology Adoption: Champion a tech-forward approach to service delivery. Identify where AI and automation can reduce handling time, improve first-contact resolution, and surface insights - from AI-assisted triage and ticket summarization to knowledge base content and self-service deflection.
Continuous Innovation: Pilot, measure, and scale new AI capabilities across the support stack. Build team fluency and set clear guardrails for responsible, accurate, and secure AI use in customer-facing work.
Customer Onboarding & Time-to-Value: Own the onboarding and implementation experience end to end. Apply AI to accelerate time-to-value through tailored onboarding plans, automated configuration and data-migration checks, and customer-ready training content, guides, and walkthroughs produced at scale.
Team Onboarding & Enablement: Use AI to shorten ramp time for new Support and Services hires through AI-assisted playbooks, searchable knowledge, and on-demand answers that make onboarding faster and more consistent.

Qualifications

3+ years of experience in customer support, professional services, or customer operations, preferably in a SaaS or technology company.
1–2 years of experience managing people or leading teams.
Strong understanding of customer service best practices and post-sales service delivery.
Proven experience driving improvements in customer operations.
Excellent communication, leadership, and problem-solving skills.
Proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI.
A data-driven mindset, with the ability to analyze metrics and act on insights.
Hands-on experience deploying AI or automation, such as AI-assisted triage, chatbots, automated quality assurance, intelligent knowledge management, onboarding programs, or training content.
Experience owning customer onboarding or implementation, with a focus on shortening time-to-value.

Nice to Have

Experience scaling support or services operations.
Experience building or leading a global or distributed team.
A project management background, such as PMP certification or experience with Agile methodologies.
Exposure to customer journey mapping or customer experience strategy.

#AspireSoftware

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More about this job

Responsibilities

Lead and coach Support and Professional Services teams while owning customer experience across support, onboarding, implementation, and service delivery. Improve workflows and service quality, manage performance metrics and tools, collaborate across departments, and adopt AI and automation to improve customer outcomes and operational efficiency.

Requirements

Requires at least 3 years of experience in customer support, professional services, or customer operations, plus 1–2 years managing or leading teams. Candidates should have strong post-sales service and operational improvement experience, proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI, and hands-on experience with AI or automation and customer onboarding or implementation.

Skills

Team Leadership
Customer Operations
Customer Support
Professional Services
Customer Experience
Process Improvement
Service Delivery
KPI Management
Data Analysis
AI and Automation
Customer Onboarding
Implementation
Cross-Functional Collaboration
Workflow Optimization
TeamSupport
Jira

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Support
Professional Services
SaaS
TeamSupport
Salesforce
Jira
Power BI
Service-Level Agreements
KPIs
Ticket Triage
Escalation Processes
Workflow Automation
Artificial Intelligence
AI-Assisted Triage
Chatbots
Automated Quality Assurance
Knowledge Management
Customer Onboarding
Implementation
Time-to-Value
Data Migration
Customer Journey Mapping
Agile Methodologies
PMP
Distributed Teams

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