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Added 1 hour ago
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Manager, Software Engineering
AltaML
Toronto, ON
- Full-time
AltaML is looking for a Manager, Software Engineering to lead a delivery pod where technical excellence and team health go hand in hand. You'll own the architectural integrity of your pod's…
Added 1 hour ago
TM
Marketing Technology Specialist - 14 Month Contract
Trudell Medical International
London, ON
- Contract
…assist with smooth deployments, operations, and optimizations. Lead quality assurance for multi- and omni- channel campaigns and troubleshooting for internal…
Added 1 hour ago
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Senior Dynamics 365 Finance Functional Consultant
OnActuate
Canada
- Full-time
Serve as the Lead Functional Consultant, driving solution design and delivery for D365 Finance & Supply Chain implementations.
Added 1 hour ago
MP
Product Manager, Rare Disease, Canada
Medison Pharma
Toronto, ON
- Full-time
Lead the cross-functional therapeutic area team to support implementation of Canadian brand strategy for all products in the Rare Disease portfolio in collaboration with the Business Unit…
Added 1 hour ago
AN
Senior/Lead Software Engineer (Packet Forwarding Engines)
Arista Networks
Vancouver, BC
- Full-time
Help to create a schedule for the implementation and debugging tasks, updating that schedule weekly, and reporting it to the project lead.
Added 1 hour ago
AN
Senior/Lead Software Engineer
Arista Networks
Vancouver, BC
- Full-time
Help to create a schedule for the implementation and debugging tasks, update that schedule weekly, and report it to the project lead.
Added 1 hour ago
OS
SAP Professionals Multiple Roles
ONEDATA SOFTWARE SOLUTIONS LLC
Calgary, AB
- Part-time
WBS, networks, project planning, budgeting, availability control, costing and settlement.
Added 2 hours ago
M
Cloud & AI Platform Sales Specialist
Microsoft
Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
As a Cloud & AI Specialist, you are a business leader with deep technical and business knowledge within our enterprise sales organization, working with our most important customers in…
Added 2 hours ago
J
National Sales Manager- CVRM
Jobgether
Canada
- $147,192.8 to $193,190.55 CAD / year
- Contract
You will lead and develop a team of six Specialty Care Sales Representatives, creating the conditions for strong performance and continuous growth.
Added 2 hours ago
V
Estimating Lead
voestalpine
Richmond, BC
- Full-time
Review tender documents and drawings and collaborate with Sales to confirm project scope, deliverables, and technical assumptions.
Added 2 hours ago
S
Construction Business Development Manager
SearchLabs
Toronto, ON
- Full-time
Develop new business opportunities across the Ontario construction market by identifying prospective clients, upcoming developments and potential project opportunities
Added 2 hours ago
Bilingual Sr. Specialist, MU Servicing and Default Management
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
…guidance to internal and external clients and will take the lead role when dealing with more complex and politically sensitive…
Added 3 hours ago
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Business Development Manager
Cisco
Ottawa, ON
- Full-time
Lead the identification, development, negotiation, and execution of offset, industrial participation (IP), industrial cooperation (IC), localization, and local content strategies supporting…
Added 3 hours ago
EI
Portfolio Manager
Ecolab Inc.
Calgary, AB
- Full-time
Lead, coach, and develop Technical Program Managers, ensuring clear ownership, consistent standards, and strong execution across the assigned vertical.
Added 3 hours ago
C
Business Development Manager
Cisco
Toronto, ON
- Full-time
Lead the identification, development, negotiation, and execution of offset, industrial participation (IP), industrial cooperation (IC), localization, and local content strategies supporting…
Added 3 hours ago
C
Business Development Manager
Cisco
Winnipeg, MB
- Full-time
Lead the identification, development, negotiation, and execution of offset, industrial participation (IP), industrial cooperation (IC), localization, and local content strategies supporting…
Added 3 hours ago
C
Business Development Manager
Cisco
Ottawa, ON
- Full-time
Lead the identification, development, negotiation, and execution of offset, industrial participation (IP), industrial cooperation (IC), localization, and local content strategies supporting…
Added 3 hours ago
C
Business Development Manager
Cisco
Montreal, QC
- Full-time
Lead the identification, development, negotiation, and execution of offset, industrial participation (IP), industrial cooperation (IC), localization, and local content strategies supporting…
Added 3 hours ago
TI
Digital Marketing & Automation Manager - Bravo Insurance Services Ltd.
The InsureBC Group
Vancouver, BC
- Full-time
…integrating AI into our operations, anddriving measurable online sales and lead generation growth. You will report tothe Vice President of Operations and work cross-functionally with sales,…
Added 4 hours ago
EI
Graphic Designer (15 months contract)
Eski Inc
Montreal, QC
- Temporary
…digital, print, and other mediums - to support PixMob’s marketing, sales enablement, and brand initiatives across multiple…
Added 4 hours ago
NH
Business Development Management - Private Label
Naturally Home Grown Foods
Surrey, BC
- Up to $110,000 CAD / year
- Full-time
Lead the end-to-end response for Requests for Proposals (RFPs), coordinating with internal stakeholders.
Added 4 hours ago
BC
Project Manager
BELFOR CANADA INC.
Hamilton, ON
- $75,000 CAD / year
- Full-time
Reporting to the General Manager, the Project Manager is the main generator of revenue for the branch. This position’s primary responsibility is to manage and oversee all emergency and…
Added 4 hours ago
Service Account Executive - Building Automation Systems
Convergint Technologies Ltd
Calgary, AB
Mine the existing portfolio of customers that do not currently have a maintenance agreement with Convergint, and lead or partner with the existing sales team to sell the value of…
Added 4 hours ago
DW
Senior Marketing Project Manager
Durabuilt Windows & Doors
AB · Edmonton, AB
- Full-time
Lead post-project recaps: what shipped, what it delivered and what to change next time.
Added 4 hours ago
Manager, Talent Partnerships
Later
Vancouver, BC
You’ll partner closely with Strategy, Client Services, and Sales to ensure talent is not an afterthought, but a core lever in every program we build. At the same time, you’ll cultivate deep…

Aspire Software

Operations Manager

Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–2 years of experience managing people or leading teams.
Posting language: English
Posted: Oct 5, 2026

Original job description

Description

Aspire Software is looking for a Customer Operations Manager to join our growing team!

We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support, onboarding, implementation, and service delivery - ensuring customers receive timely, high-quality service and realize value quickly.

You’ll combine team leadership, process improvement, and data-driven decision-making with an AI-forward approach to customer operations. From strengthening service quality and accountability to using automation to improve workflows and team enablement, you’ll help shape how we support our customers and scale our services.

Here is a little window into our company: Aspire Software, an operating group of Valsoft Corporation, operates and manages a portfolio of wholly owned software companies that provide mission-critical solutions across multiple verticals. Through industry best practices and a decentralized operating model, Aspire empowers its businesses to drive growth, strengthen operational performance, and reinvest in continuous innovation.

Our motto is “Be Humble, Stay Hungry!”

Key Responsibilities

Team Leadership: Manage and coach Support and Professional Services teams. Set goals, monitor performance, and foster a culture of accountability and continuous improvement.
Customer Experience: Ensure a consistent, high-quality customer experience across all support and services touchpoints.
Operational Efficiency: Design and refine workflows to improve ticket handling, triage, escalation processes, and service-level agreements (SLAs). Identify and remove bottlenecks.
Customer Satisfaction & Quality: Own key performance indicators (KPIs) and implement initiatives to consistently meet or exceed targets.
Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and Account teams to resolve customer issues, advocate for customer needs, and streamline handoffs.
Tool Ownership: Help manage tools like TeamSupport, Jira, and other support and service platforms. Recommend improvements or automations.
Customer Advocacy: Identify trends and common issues to proactively improve product and service offerings.
AI & Technology Adoption: Champion a tech-forward approach to service delivery. Identify where AI and automation can reduce handling time, improve first-contact resolution, and surface insights - from AI-assisted triage and ticket summarization to knowledge base content and self-service deflection.
Continuous Innovation: Pilot, measure, and scale new AI capabilities across the support stack. Build team fluency and set clear guardrails for responsible, accurate, and secure AI use in customer-facing work.
Customer Onboarding & Time-to-Value: Own the onboarding and implementation experience end to end. Apply AI to accelerate time-to-value through tailored onboarding plans, automated configuration and data-migration checks, and customer-ready training content, guides, and walkthroughs produced at scale.
Team Onboarding & Enablement: Use AI to shorten ramp time for new Support and Services hires through AI-assisted playbooks, searchable knowledge, and on-demand answers that make onboarding faster and more consistent.

Qualifications

3+ years of experience in customer support, professional services, or customer operations, preferably in a SaaS or technology company.
1–2 years of experience managing people or leading teams.
Strong understanding of customer service best practices and post-sales service delivery.
Proven experience driving improvements in customer operations.
Excellent communication, leadership, and problem-solving skills.
Proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI.
A data-driven mindset, with the ability to analyze metrics and act on insights.
Hands-on experience deploying AI or automation, such as AI-assisted triage, chatbots, automated quality assurance, intelligent knowledge management, onboarding programs, or training content.
Experience owning customer onboarding or implementation, with a focus on shortening time-to-value.

Nice to Have

Experience scaling support or services operations.
Experience building or leading a global or distributed team.
A project management background, such as PMP certification or experience with Agile methodologies.
Exposure to customer journey mapping or customer experience strategy.

#AspireSoftware

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More about this job

Responsibilities

Lead and coach Support and Professional Services teams while owning customer experience across support, onboarding, implementation, and service delivery. Improve workflows and service quality, manage performance metrics and tools, collaborate across departments, and adopt AI and automation to improve customer outcomes and operational efficiency.

Requirements

Requires at least 3 years of experience in customer support, professional services, or customer operations, plus 1–2 years managing or leading teams. Candidates should have strong post-sales service and operational improvement experience, proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI, and hands-on experience with AI or automation and customer onboarding or implementation.

Skills

Team Leadership
Customer Operations
Customer Support
Professional Services
Customer Experience
Process Improvement
Service Delivery
KPI Management
Data Analysis
AI and Automation
Customer Onboarding
Implementation
Cross-Functional Collaboration
Workflow Optimization
TeamSupport
Jira

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Support
Professional Services
SaaS
TeamSupport
Salesforce
Jira
Power BI
Service-Level Agreements
KPIs
Ticket Triage
Escalation Processes
Workflow Automation
Artificial Intelligence
AI-Assisted Triage
Chatbots
Automated Quality Assurance
Knowledge Management
Customer Onboarding
Implementation
Time-to-Value
Data Migration
Customer Journey Mapping
Agile Methodologies
PMP
Distributed Teams

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