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Added 1 hour ago
DS
Sales Development Representative (SDR)
D3 Security
Vancouver, BC
- Full-time
Master our tech stack, including Salesforce, Hubspot, Zoominfo, Sales Navigator, Gong and other tools to maximize efficiency and effectiveness.
Added 3 hours ago
Director of Strategic Finance
Forma.ai
Toronto, ON
- Engineering & AI Mindset: Practical experience architecting the finance tech stack and working with data, deploying AI/LLM tools, automation platforms (Python, SQL, Zapier/Make), and SaaS…
Added 3 hours ago
AS
Operations Manager
Aspire Software
Canada
- Full-time
We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support,…
Added 3 hours ago
F
Manager, Marketing Operations & AI
Flywheel
Toronto, ON
- Full-time
This role requires significant experience with Salesforce, HubSpot (Marketing & Sales Hub), other GTM technologies, and the ability to partner with sales, marketing and RevOps stakeholders…
Added 3 hours ago
F
Director of Strategic Finance
Forma.ai
Toronto, ON
- Full-time
- Engineering & AI Mindset: Practical experience architecting the finance tech stack and working with data, deploying AI/LLM tools, automation platforms (Python, SQL, Zapier/Make), and SaaS…
Added 3 hours ago
E
Sales Development Manager
EcoVadis
Toronto, ON
- Full-time
Collaborate with Marketing executives to develop inbound demand/lead generation plans,
Added 4 hours ago
E
Sales Development Manager
EcoVadis
Toronto, ON
- Full-time
Collaborate with Marketing executives to develop inbound demand/lead generation plans,
Added 4 hours ago
VC
Operations Manager
Valsoft Corporation
Remote, Canada
- Full-time
- Remote
We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support,…
Added 5 hours ago
AI
Senior Salesforce Developer
Apptoza Inc.
Toronto, ON
- Contract
We are seeking a Salesforce Tech Lead with strong Financial Services Cloud (FSC) expertise to lead architecture, development, integration, and delivery for banking, insurance, and wealth…
Added 5 hours ago
N
Business Development Executive - Sales - On site
nugget.ai
Mississauga, ON
- Contract
Candidates should possess strong 0 - 4 years of New Business Development and Lead Generation skills to proactively identify, qualify, and pursue prospective clients.
Added 5 hours ago
S
Sales Development Representative
StarTech.com
Canada
- Full-time
1-3 years of experience in sales development, lead generation, or inside sales (B2B preferred).
Added 6 hours ago
T
Solution Architect III
TD
Toronto, ON
- Full-time
Design the solution architecture end-to-end, follow enterprise architecture guidelines, work primarily within projects/products. Lead on project blueprints and design specifications.
Added 17 hours ago
C
Martech AdTech Technical Architect
Capgemini
Toronto, ON · Greater Toronto Area, Canada
- Full-time
work hybrid not remote to lead architecture design and technical delivery on a large-scale
Added 17 hours ago
TT
Senior Manager, CRM & Lifecycle Marketing / Gestionnaire Principal(e), CRM et Marketing du cycle de vie
Transformer Table
Montreal, QC
- Full-time
Testing & Experimentation: Lead structured A/B testing roadmaps across audiences, discount structures, sendcadence, creative formats, dynamic content, and send-time optimization.
Added 1 day ago
BC
Sales Development Representative (SDR)
Boast Capital LP
Toronto, ON · Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
Achieve monthly Sales Qualified Lead targets by identifying, qualifying, and converting prospective customers into initial sales meetings
Added 1 day ago
PE
Business Development Representative
PheedLoop Events
Toronto, ON
- Full-time
Experience or internships at a fast-paced tech company, SaaS, or startup.
Added 2 days ago
BC
BCG Platinion | Senior AI Tech Consultant, Enterprise Solutions
Boston Consulting Group
Toronto, ON
- $160,000 CAD / year
- Full-time
BCG's Tech and Digital Advantage (TDA) practice focuses on helping clients deliver competitive advantage and superior business performance through the use of data, technology and digital.…
Added 2 days ago
A
Customer Success Manager
Amadeus
Ottawa, ON
- Full-time
Lead customer success reviews focused on business outcomes and value realization.
Added 2 days ago
S
Platform and Security Growth Business Account Executive
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 2 days ago
LA
Team Lead Software Engineer
Longboard Architectural Products
Abbotsford, BC
- $90,000 to $115,000 CAD / year
- Full-time
Longboard is seeking an experienced Team Lead Software Engineer with strong Python expertise to lead a small team of developers supporting our manufacturing and business operations.…
Added 2 days ago
TR
Sales Executive
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
Proficiency with CRM platforms (Salesforce, HubSpot, or similar) and sales productivity tools
Added 2 days ago
A
Business Development Rep - Canada
Appficiency
Mississauga, ON
- Full-time
…automation, and AI. We're a proud Oracle NetSuite Alliance Partner; Salesforce Crest Partner; Microsoft Gold Certified Partner, and much more: our evolution has taken us well beyond a…
Added 3 days ago
MF
Funding and Data Officer
McConnell Foundation
Toronto, ON
- Full-time
Serves as the main operational lead to the Program team members of at least two major focus areas by supporting and assisting with partner outreach requests linked to existing funding…
Added 3 days ago
Software & Integrations Developer (CRM)
Quadra
Vaudreuil-Dorion, QC
Lead the configuration and customization of Salesforce using Apex, Lightning Components, Visualforce, Flows and platform automation.
Added 3 days ago
Inside Sales Manager- Toronto
Toast
Toronto, ON
Coach a team to run effective discovery meetings, live demos, and craft a bespoke solution to restaurateurs using Toast’s varied tech offerings

Aspire Software

Operations Manager

Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–2 years of experience managing people or leading teams.
Posting language: English
Posted: Oct 5, 2026

Original job description

Description

Aspire Software is looking for a Customer Operations Manager to join our growing team!

We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support, onboarding, implementation, and service delivery - ensuring customers receive timely, high-quality service and realize value quickly.

You’ll combine team leadership, process improvement, and data-driven decision-making with an AI-forward approach to customer operations. From strengthening service quality and accountability to using automation to improve workflows and team enablement, you’ll help shape how we support our customers and scale our services.

Here is a little window into our company: Aspire Software, an operating group of Valsoft Corporation, operates and manages a portfolio of wholly owned software companies that provide mission-critical solutions across multiple verticals. Through industry best practices and a decentralized operating model, Aspire empowers its businesses to drive growth, strengthen operational performance, and reinvest in continuous innovation.

Our motto is “Be Humble, Stay Hungry!”

Key Responsibilities

Team Leadership: Manage and coach Support and Professional Services teams. Set goals, monitor performance, and foster a culture of accountability and continuous improvement.
Customer Experience: Ensure a consistent, high-quality customer experience across all support and services touchpoints.
Operational Efficiency: Design and refine workflows to improve ticket handling, triage, escalation processes, and service-level agreements (SLAs). Identify and remove bottlenecks.
Customer Satisfaction & Quality: Own key performance indicators (KPIs) and implement initiatives to consistently meet or exceed targets.
Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and Account teams to resolve customer issues, advocate for customer needs, and streamline handoffs.
Tool Ownership: Help manage tools like TeamSupport, Jira, and other support and service platforms. Recommend improvements or automations.
Customer Advocacy: Identify trends and common issues to proactively improve product and service offerings.
AI & Technology Adoption: Champion a tech-forward approach to service delivery. Identify where AI and automation can reduce handling time, improve first-contact resolution, and surface insights - from AI-assisted triage and ticket summarization to knowledge base content and self-service deflection.
Continuous Innovation: Pilot, measure, and scale new AI capabilities across the support stack. Build team fluency and set clear guardrails for responsible, accurate, and secure AI use in customer-facing work.
Customer Onboarding & Time-to-Value: Own the onboarding and implementation experience end to end. Apply AI to accelerate time-to-value through tailored onboarding plans, automated configuration and data-migration checks, and customer-ready training content, guides, and walkthroughs produced at scale.
Team Onboarding & Enablement: Use AI to shorten ramp time for new Support and Services hires through AI-assisted playbooks, searchable knowledge, and on-demand answers that make onboarding faster and more consistent.

Qualifications

3+ years of experience in customer support, professional services, or customer operations, preferably in a SaaS or technology company.
1–2 years of experience managing people or leading teams.
Strong understanding of customer service best practices and post-sales service delivery.
Proven experience driving improvements in customer operations.
Excellent communication, leadership, and problem-solving skills.
Proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI.
A data-driven mindset, with the ability to analyze metrics and act on insights.
Hands-on experience deploying AI or automation, such as AI-assisted triage, chatbots, automated quality assurance, intelligent knowledge management, onboarding programs, or training content.
Experience owning customer onboarding or implementation, with a focus on shortening time-to-value.

Nice to Have

Experience scaling support or services operations.
Experience building or leading a global or distributed team.
A project management background, such as PMP certification or experience with Agile methodologies.
Exposure to customer journey mapping or customer experience strategy.

#AspireSoftware

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More about this job

Responsibilities

Lead and coach Support and Professional Services teams while owning customer experience across support, onboarding, implementation, and service delivery. Improve workflows and service quality, manage performance metrics and tools, collaborate across departments, and adopt AI and automation to improve customer outcomes and operational efficiency.

Requirements

Requires at least 3 years of experience in customer support, professional services, or customer operations, plus 1–2 years managing or leading teams. Candidates should have strong post-sales service and operational improvement experience, proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI, and hands-on experience with AI or automation and customer onboarding or implementation.

Skills

Team Leadership
Customer Operations
Customer Support
Professional Services
Customer Experience
Process Improvement
Service Delivery
KPI Management
Data Analysis
AI and Automation
Customer Onboarding
Implementation
Cross-Functional Collaboration
Workflow Optimization
TeamSupport
Jira

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Support
Professional Services
SaaS
TeamSupport
Salesforce
Jira
Power BI
Service-Level Agreements
KPIs
Ticket Triage
Escalation Processes
Workflow Automation
Artificial Intelligence
AI-Assisted Triage
Chatbots
Automated Quality Assurance
Knowledge Management
Customer Onboarding
Implementation
Time-to-Value
Data Migration
Customer Journey Mapping
Agile Methodologies
PMP
Distributed Teams

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