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Added 9 mins ago
IL
LIS Application Specialist
In-Common Laboratories (ICL)
Toronto, ON · North York, ON
- Full-time
Work with cutting-edge IT tools and systems that shape service delivery.
Added 9 mins ago
PH
Food Service Supervisor, Patient or Retail Food Services, C&W (Casual)
Provincial Health Services Authority
Vancouver, BC
- Part-time
Supervise Food Service Workers, Cook I, Dietary Clerks and/or Lead Hand, Food Service Workers by coordinating work assignments, maintaining staff records, evaluating employee performance,…
Added 9 mins ago
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Lead Implementation Manager
Quandri
Vancouver, BC
- Full-time
…insurance practitioners, the ability to deliver this level of service finally becomes…
Added 9 mins ago
A
Operations Manager
ABB
Mississauga, ON
- Full-time
Owns and is accountable for delivering operations KPIs in line with ABB expectations, including safety, quality, delivery, inventory, and productivity. Manages integrated project management…
Added 9 mins ago
AC
Front Line Manager – Property Claims
Aviva Canada
AB · Edmonton, AB
- Full-time
Create an environment dedicated to exceptional customer outcomes and champion continuous improvement in service delivery.
Added 9 mins ago
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Software Implementation Specialist
CATALIS
AB · Edmonton, AB
- Full-time
Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal…
Added 9 mins ago
R
Senior Product Manager, Platform / OS
Roku
Toronto, ON
- Full-time
We are looking for a strategic, growth-focused, collaborative, and experienced product manager to lead Roku’s viewer (OS / Platform) product management function in Canada. In this role, you…
Added 9 mins ago
VC
Clinical Dietitian - Long Term Care Services - Arbutus Care Centre
Vancouver Coastal Health
Vancouver, BC
- Full-time
…cultural humility and anti-racism principles, coordinates the delivery of clinical nutrition services to a resident population with varying physical and cognitive disabilities. Participates…
Added 24 mins ago
UO
Program Assistant
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- $4,582 to $4,816 CAD / month
- Full-time
…procedures, and collective agreements, while delivering high-quality service to students, faculty, staff, and…
Added 24 mins ago
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Assistant Branch Manager Trainee
TD
AB
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 24 mins ago
M
Digital Marketing Manager
Movati
Amherstburg, ON · Toronto, ON
- Full-time
MOVATI Athletic is a leading organization in the fitness industry with a strong commitment to service excellence and growth. Our Marketing team plays a pivotal role in bringing the MOVATI…
Added 39 mins ago
AC
Front Line Manager – Property Claims
Aviva Canada
Calgary, AB
- Full-time
Create an environment dedicated to exceptional customer outcomes and champion continuous improvement in service delivery.
Added 39 mins ago
PU
Estates Maintenance Manager
poltronesofà UK
Field, BC
- Full-time
We are looking for an experienced Estates Maintenance Manager to lead planned and reactive maintenance and support long-term capital investment planning across our UK retail store and…
Added 39 mins ago
P
Supervisor, Pursuit Adventure Center
Pursuit
Banff, AB
- Full-time
Assist manager with staff event planning, and the planning and delivery of seasonal training sessions (PAC & retail)
Added 39 mins ago
M
Account Executive
MiQ
Toronto, ON
- Full-time
Campaign activationAssisting the Account Manager with insight planning - Considering client objectives, client challenges, vertical specific insights & macro factors End of Campaign –…
Added 39 mins ago
AC
RQ11649 - Project Manager/Leader - Senior
A.T. Consulting & Recruiting Inc.
Toronto, ON
- Contract
Experience in coordinating cross-functional teams for product delivery.
Added 39 mins ago
S
Client Solution and Delivery Manager
SLB
AB · Edmonton, AB
- Full-time
SLB is seeking an experienced Client Solution and Delivery Manager to join our team in Edmonton, Alberta. In this role you will manage Process Systems projects supporting oil and gas…
Added 39 mins ago
CF
Clinical Pharmacist
Calgary Foothills Primary Care Network
Calgary, AB
- Full-time
Reporting to the Program Manager, the Clinical Pharmacist collaborates with the primary care provider, Calgary Foothills PCN multidisciplinary team and community/external partners to…
Added 40 mins ago
C
Clerk Cashier (Delivery)- Permanent Part-time - Yorkton Food Store
Co-op
Yorkton, SK
- Part-time
You will be responsible for delivering legendary service to make all guests of our Co-op feel “at home here” through:
Added 40 mins ago
Senior LCE Underwriter
First West
Langley (District), BC · Langley, BC
Process Excellence: Works independently under the guidance of the Manager & Assistant Manager, LCE and act as the main contact for brokers/branches in the absence of the Manager, LCE.…
Added 40 mins ago
CA
Automotive Lot Attendant
Capital Automotive Group
Winnipeg, MB · Ford Winnipeg
- Full-time
Perform tasks as directed by Sales or Service Manager (i.e., washing customers’ cars, emptying trash containers, or any other task that will assist in the smooth flow of the company)
Added 40 mins ago
AW
Senior Incident and Problem Manager
Aviso Wealth
Remote, Canada
- $115,000 to $125,000 CAD / year
- Full-time
- Remote
Reporting to the Director, Service Delivery & Ops Governance, this role is responsible for leading end-to-end IT incident, and problem management practices across the department.
Added 40 mins ago
AW
Senior Incident and Problem Manager
Aviso Wealth
Remote, Canada
- $115,000 to $125,000 CAD / year
- Full-time
- Remote
Reporting to the Director, Service Delivery & Ops Governance, this role is responsible for leading end-to-end IT incident, and problem management practices across the department.
Added 40 mins ago
Postmaster - Premises provided by Postmaster (Group Office) RVSGA10 (89115875)
Canada Post - Postes Canada
AB · Fishing Lake, AB
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 40 mins ago
V
CSR
Vallen
Calgary, AB
- Full-time
An exciting opportunity has become available to join our team as a Customer Service Representative. You would be responsible for providing customer assistance in accordance with the…

Aspire Software

Operations Manager

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 1–2 years of experience managing people or leading teams.
Posting language: English
Posted: Oct 5, 2026

Original job description

Description

Aspire Software is looking for a Customer Operations Manager to join our growing team!

We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support, onboarding, implementation, and service delivery - ensuring customers receive timely, high-quality service and realize value quickly.

You’ll combine team leadership, process improvement, and data-driven decision-making with an AI-forward approach to customer operations. From strengthening service quality and accountability to using automation to improve workflows and team enablement, you’ll help shape how we support our customers and scale our services.

Here is a little window into our company: Aspire Software, an operating group of Valsoft Corporation, operates and manages a portfolio of wholly owned software companies that provide mission-critical solutions across multiple verticals. Through industry best practices and a decentralized operating model, Aspire empowers its businesses to drive growth, strengthen operational performance, and reinvest in continuous innovation.

Our motto is “Be Humble, Stay Hungry!”

Key Responsibilities

Team Leadership: Manage and coach Support and Professional Services teams. Set goals, monitor performance, and foster a culture of accountability and continuous improvement.
Customer Experience: Ensure a consistent, high-quality customer experience across all support and services touchpoints.
Operational Efficiency: Design and refine workflows to improve ticket handling, triage, escalation processes, and service-level agreements (SLAs). Identify and remove bottlenecks.
Customer Satisfaction & Quality: Own key performance indicators (KPIs) and implement initiatives to consistently meet or exceed targets.
Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and Account teams to resolve customer issues, advocate for customer needs, and streamline handoffs.
Tool Ownership: Help manage tools like TeamSupport, Jira, and other support and service platforms. Recommend improvements or automations.
Customer Advocacy: Identify trends and common issues to proactively improve product and service offerings.
AI & Technology Adoption: Champion a tech-forward approach to service delivery. Identify where AI and automation can reduce handling time, improve first-contact resolution, and surface insights - from AI-assisted triage and ticket summarization to knowledge base content and self-service deflection.
Continuous Innovation: Pilot, measure, and scale new AI capabilities across the support stack. Build team fluency and set clear guardrails for responsible, accurate, and secure AI use in customer-facing work.
Customer Onboarding & Time-to-Value: Own the onboarding and implementation experience end to end. Apply AI to accelerate time-to-value through tailored onboarding plans, automated configuration and data-migration checks, and customer-ready training content, guides, and walkthroughs produced at scale.
Team Onboarding & Enablement: Use AI to shorten ramp time for new Support and Services hires through AI-assisted playbooks, searchable knowledge, and on-demand answers that make onboarding faster and more consistent.

Qualifications

3+ years of experience in customer support, professional services, or customer operations, preferably in a SaaS or technology company.
1–2 years of experience managing people or leading teams.
Strong understanding of customer service best practices and post-sales service delivery.
Proven experience driving improvements in customer operations.
Excellent communication, leadership, and problem-solving skills.
Proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI.
A data-driven mindset, with the ability to analyze metrics and act on insights.
Hands-on experience deploying AI or automation, such as AI-assisted triage, chatbots, automated quality assurance, intelligent knowledge management, onboarding programs, or training content.
Experience owning customer onboarding or implementation, with a focus on shortening time-to-value.

Nice to Have

Experience scaling support or services operations.
Experience building or leading a global or distributed team.
A project management background, such as PMP certification or experience with Agile methodologies.
Exposure to customer journey mapping or customer experience strategy.

#AspireSoftware

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More about this job

Responsibilities

Lead and coach Support and Professional Services teams while owning customer experience across support, onboarding, implementation, and service delivery. Improve workflows and service quality, manage performance metrics and tools, collaborate across departments, and adopt AI and automation to improve customer outcomes and operational efficiency.

Requirements

Requires at least 3 years of experience in customer support, professional services, or customer operations, plus 1–2 years managing or leading teams. Candidates should have strong post-sales service and operational improvement experience, proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI, and hands-on experience with AI or automation and customer onboarding or implementation.

Skills

Team Leadership
Customer Operations
Customer Support
Professional Services
Customer Experience
Process Improvement
Service Delivery
KPI Management
Data Analysis
AI and Automation
Customer Onboarding
Implementation
Cross-Functional Collaboration
Workflow Optimization
TeamSupport
Jira

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Support
Professional Services
SaaS
TeamSupport
Salesforce
Jira
Power BI
Service-Level Agreements
KPIs
Ticket Triage
Escalation Processes
Workflow Automation
Artificial Intelligence
AI-Assisted Triage
Chatbots
Automated Quality Assurance
Knowledge Management
Customer Onboarding
Implementation
Time-to-Value
Data Migration
Customer Journey Mapping
Agile Methodologies
PMP
Distributed Teams

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