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Added 35 mins ago
UO
Director, Research Legal Operations and Agreements
University of Calgary
Calgary, AB
- Full-time
This Regular Full-time role will report to the Associate General Counsel (Research), and will shape and lead the operational strategy for a sophisticated, high-volume research contracting…
Added 37 mins ago
R
Director, Delivery & Implementation
RewardOps
Canada
- Full-time
Lead, mentor, and develop a high-performing team of Implementation Managers, Program Delivery Leads, Senior Consultants, and Implementation Consultants.
Added 37 mins ago
G
Demand Generation Manager
Guusto
Canada
- Full-time
This is a senior individual contributor role. Our Director of Growth Marketing will lead strategy and our rapidly-growing partner channel. You’ll keep the core engine running and improving,…
Added 38 mins ago
BC
Everyday Banking Specialist - Langley Branch
Beem Credit Union
Langley (District), BC · Langley, BC
- Full-time
If you’re passionate about making a difference and want to join a team that values collaboration, innovation, and purpose, join us on the journey.
Added 38 mins ago
O
Revenue Enablement Specialist, XDR
Owner.com
Remote, Canada
- Full-time
- Remote
Program Ownership & Strategy: Own the XDR Enablement Roadmap, Quarterly Plans, and Monthly Sprints. Continuously iterate on programs based on rep performance, manager feedback, and business…
Added 38 mins ago
R
Data Engineering Manager
Relay
Remote, Canada
- $207,000 to $253,000 CAD / year
- Full-time
- Remote
Relay's data engineering team has tripled in size, from 4 to 12, and is now splitting into two teams. Analytics Data Engineering works close to the business, building the models, pipelines…
Added 1 hour ago
E
Revenue Operations Manager, Sales Ops
EvenUp
Canada
- Full-time
…Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at…
Added 1 hour ago
WV
Change Management Lead
World Vision Canada
Mississauga, ON
- Full-time
…the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every…
Added 1 hour ago
E
Revenue Operations Manager, Sales Ops
EvenUp
Toronto, ON
- $144,024 to $194,633 USD / year
- Full-time
…Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at…
Added 1 hour ago
ZT
Senior Manager, Technical Software Program Manager
Zebra Technologies
Mississauga, ON · CAN - Mississauga, Canada
- Full-time
…collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they…
Added 1 hour ago
Senior Customer Success Manager (Transformation Advisor), Independent Software Vendor (ISV)
Amazon
Toronto, ON
AWS Canada is looking for a Customer Success Manager (CSM) to join our Independent Software Vendor (ISV) team, a role at the intersection of technology strategy, business transformation,…
Added 1 hour ago
Change Management Lead
World Vision Canada
Mississauga, ON
…the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every…
Added 2 hours ago
B
Software Development Manager
Benevity
Remote, Canada
- Full-time
- Remote
…We're looking for a talented Software Development Manager to lead multiple engineering teams in a fast-paced, collaborative, diverse and inclusive environment. The ideal candidate has a…
Added 2 hours ago
B
Software Development Manager
Benevity
Remote, Canada
- $137,800 to $179,080 CAD / year
- Full-time
- Remote
…We're looking for a talented Software Development Manager to lead multiple engineering teams in a fast-paced, collaborative, diverse and inclusive environment. The ideal candidate has a…
Added 2 hours ago
SL
Senior Risk Business Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Senior Risk Business Analyst will make a meaningful contribution to Sun Life’s Corporate Risk Operations team by combining business analysis expertise and business-facing support for…
Added 3 hours ago
Senior Solutions Architect
Scotiabank
Toronto, ON
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Added 3 hours ago
Lead, Technical Services
MongoDB
Toronto, ON
Role scope: This is a technical Team Lead role rather than a traditional people-manager role. The Lead is expected to provide day-to-day technical and operational leadership, while formal…
Added 3 hours ago
G
Principal AI Solutions Architect, Customer Success
Genesys
AB · Toronto, ON · ON · Quebec, QC
- Full-time
The Self Service and Artificial Intelligence (SS&AI) team within Genesys Professional Services designs and delivers highly customized self-service, IVR, routing, and AI-powered virtual…
Added 3 hours ago
Product Operations Manager
Brex
Vancouver, BC
You'll lead the Product Operations team and own the operational readiness for Brex's product launches: the enablement that must be in place before a customer ever touches a new feature.…
Added 3 hours ago
C
Learning & AI Enablement Associate (6-Month Contract)
ChangeMakers
Toronto, ON
- Full-time
We’re looking for a sharp, organized, and digitally fluent associate to join our Learning & Development team. You’re the kind of person who looks at an AI tool and immediately starts…
Added 4 hours ago
Senior Product Marketing Manager
KEV Group
Toronto, ON
We are looking for a Senior Product Marketing Manager to join our growing team. In this role, you will be responsible for leading product positioning, developing and executing go‑to‑market…
Added 4 hours ago
V
GTM Growth Lead
Validere
Calgary, AB · Toronto, ON
- Full-time
Validere is hiring a GTM Growth Lead to create more high-quality opportunities for our enterprise Sales team and build better ways to pursue them.
Added 4 hours ago
G
Enterprise AI Solution Manager - Named Accounts
Gorgias
Toronto, ON
- Full-time
At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product…
Added 5 hours ago
Marketing Insights & Reporting Analyst
Kensington
Toronto, ON
The Marketing Insights & Reporting Analyst plays a critical role within the Marketing Operations & Analytics team, helping transform data into actionable insights that improve marketing…
Added 5 hours ago
W
Senior Technical Consultant - Functional Safety
Worley
AB · Edmonton, AB
- Full-time
…mix of full-time employees, contractors and global workshare team to successfully execute…

Aspire Software

Operations Manager

Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–2 years of experience managing people or leading teams.
Posting language: English
Posted: Oct 5, 2026

Original job description

Description

Aspire Software is looking for a Customer Operations Manager to join our growing team!

We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support, onboarding, implementation, and service delivery - ensuring customers receive timely, high-quality service and realize value quickly.

You’ll combine team leadership, process improvement, and data-driven decision-making with an AI-forward approach to customer operations. From strengthening service quality and accountability to using automation to improve workflows and team enablement, you’ll help shape how we support our customers and scale our services.

Here is a little window into our company: Aspire Software, an operating group of Valsoft Corporation, operates and manages a portfolio of wholly owned software companies that provide mission-critical solutions across multiple verticals. Through industry best practices and a decentralized operating model, Aspire empowers its businesses to drive growth, strengthen operational performance, and reinvest in continuous innovation.

Our motto is “Be Humble, Stay Hungry!”

Key Responsibilities

Team Leadership: Manage and coach Support and Professional Services teams. Set goals, monitor performance, and foster a culture of accountability and continuous improvement.
Customer Experience: Ensure a consistent, high-quality customer experience across all support and services touchpoints.
Operational Efficiency: Design and refine workflows to improve ticket handling, triage, escalation processes, and service-level agreements (SLAs). Identify and remove bottlenecks.
Customer Satisfaction & Quality: Own key performance indicators (KPIs) and implement initiatives to consistently meet or exceed targets.
Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and Account teams to resolve customer issues, advocate for customer needs, and streamline handoffs.
Tool Ownership: Help manage tools like TeamSupport, Jira, and other support and service platforms. Recommend improvements or automations.
Customer Advocacy: Identify trends and common issues to proactively improve product and service offerings.
AI & Technology Adoption: Champion a tech-forward approach to service delivery. Identify where AI and automation can reduce handling time, improve first-contact resolution, and surface insights - from AI-assisted triage and ticket summarization to knowledge base content and self-service deflection.
Continuous Innovation: Pilot, measure, and scale new AI capabilities across the support stack. Build team fluency and set clear guardrails for responsible, accurate, and secure AI use in customer-facing work.
Customer Onboarding & Time-to-Value: Own the onboarding and implementation experience end to end. Apply AI to accelerate time-to-value through tailored onboarding plans, automated configuration and data-migration checks, and customer-ready training content, guides, and walkthroughs produced at scale.
Team Onboarding & Enablement: Use AI to shorten ramp time for new Support and Services hires through AI-assisted playbooks, searchable knowledge, and on-demand answers that make onboarding faster and more consistent.

Qualifications

3+ years of experience in customer support, professional services, or customer operations, preferably in a SaaS or technology company.
1–2 years of experience managing people or leading teams.
Strong understanding of customer service best practices and post-sales service delivery.
Proven experience driving improvements in customer operations.
Excellent communication, leadership, and problem-solving skills.
Proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI.
A data-driven mindset, with the ability to analyze metrics and act on insights.
Hands-on experience deploying AI or automation, such as AI-assisted triage, chatbots, automated quality assurance, intelligent knowledge management, onboarding programs, or training content.
Experience owning customer onboarding or implementation, with a focus on shortening time-to-value.

Nice to Have

Experience scaling support or services operations.
Experience building or leading a global or distributed team.
A project management background, such as PMP certification or experience with Agile methodologies.
Exposure to customer journey mapping or customer experience strategy.

#AspireSoftware

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More about this job

Responsibilities

Lead and coach Support and Professional Services teams while owning customer experience across support, onboarding, implementation, and service delivery. Improve workflows and service quality, manage performance metrics and tools, collaborate across departments, and adopt AI and automation to improve customer outcomes and operational efficiency.

Requirements

Requires at least 3 years of experience in customer support, professional services, or customer operations, plus 1–2 years managing or leading teams. Candidates should have strong post-sales service and operational improvement experience, proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI, and hands-on experience with AI or automation and customer onboarding or implementation.

Skills

Team Leadership
Customer Operations
Customer Support
Professional Services
Customer Experience
Process Improvement
Service Delivery
KPI Management
Data Analysis
AI and Automation
Customer Onboarding
Implementation
Cross-Functional Collaboration
Workflow Optimization
TeamSupport
Jira

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Support
Professional Services
SaaS
TeamSupport
Salesforce
Jira
Power BI
Service-Level Agreements
KPIs
Ticket Triage
Escalation Processes
Workflow Automation
Artificial Intelligence
AI-Assisted Triage
Chatbots
Automated Quality Assurance
Knowledge Management
Customer Onboarding
Implementation
Time-to-Value
Data Migration
Customer Journey Mapping
Agile Methodologies
PMP
Distributed Teams

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