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Added 13 mins ago
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Enterprise Marketing Manager, Partnerships
Docebo
Remote, Canada
- $98,600 to $131,400 CAD / year
- Full-time
- Remote
…measurable revenue channels. You'll also be our enterprise marketing lead for regulated industries, specifically life sciences and government, where trust, compliance, and the right partner…
Added 13 mins ago
S
Junior Parts Technician
SECURE
Edmonton, AB
- Other
At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our clients. Our strength lies in our size, extensive network,…
Added 27 mins ago
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Chief of Staff
Stay22
Montreal, QC
- Full-time
Un plus : un MBA ou de l'expérience en technologie, en marketing d'affiliation ou en travel tech
Added 43 mins ago
MRI Technologist (Per Diem)
Prenuvo
Vancouver, BC
…experience of our clinics across North America, have allowed us to lead the charge against “we caught it too late…
Added 43 mins ago
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Senior Manager, Engineering
TD
Toronto, ON
- Full-time
The Technology Data Lead (KYC Engineering) is responsible for the design, development and support of the KYC Platform coordinating with multiple development teams across the Organization…
Added 58 mins ago
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Industrial Engineer - Internal Logistics Engineering
SEGULA Technologies
Windsor, ON
- Full-time
…team of experts is shaping the future of mobility and high-tech…
Added 58 mins ago
VT
Warranty Engineer
Veridian Tech Solutions, Inc.
Markham, ON
- Other
Ability to lead a team and drive continuous improvement
Added 58 mins ago
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Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC
- Full-time
…with different stakeholders working in many other fields. You lead and serve as a systems specialist for your team, clients and stakeholders. More specifically, you will be required…
Added 58 mins ago
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Apps Dev Tech Lead Analyst - Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 58 mins ago
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Data Scientist Intern (Jan 2027 12 Months)
SOTI
Mississauga, ON
- Full-time
Join us and assimilate cutting edge tech knowledge at SOTI: Next Gen!
Added 1 hour ago
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Workplace Experience Coordinator
Trulioo
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the…
Added 1 hour ago
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Director, Sales Enablement
Jobber
Remote, Canada
- Full-time
- Remote
…how we forecast and plan, how we pay and motivate, how our tech stack works for reps instead of against them, and how every seller gets better at their craft. The team is organized into…
Added 1 hour ago
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Analyste-programmeur(se) IBM Maximo – GMAO
CGI
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Vous travaillerez en étroite collaboration avec le Tech Lead, les développeurs Maximo, les consultants fonctionnels ainsi que les équipes opérationnelles du client afin de concevoir et de…
Added 1 hour ago
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Graphic Designer (15 months contract)
PixMob
Montreal, QC
- Contract
…prototyping to mass manufacturing, we craft cutting-edge wireless tech right at our Montreal HQ. And we care about the planet 🌱 - we fight single-use plastics and use recycled or…
Added 1 hour ago
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Senior BDR, Inbound
RestoReach
Canada
- Full-time
…restaurant industry. We partner with the most innovative restaurant tech and services organizations to deliver targeted inbound & outbound acquisition systems across email, social, paid…
Added 1 hour ago
VT
Warranty Engineer
Veridian Tech Solutions, Inc.
Markham, ON
- Contract
Ability to lead a team and drive continuous improvement
Added 1 hour ago
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Production Supervisor - Night Shift
Safran
Mirabel, QC
- Full-time
Lead and participate in daily production follow-up team meetings (QRQC, …)
Added 1 hour ago
PT
Warranty Engineer
Pentangle Tech Services | P5 Group
Markham, ON
- Contract
Ability to lead a team and drive continuous improvement
Added 1 hour ago
TT
Training & Development Coordinator
TTM Technologies
Toronto, ON
- Full-time
Added 1 hour ago
BB
Mobile Sales Associate (Seasonal)
Best Buy Canada
Calgary, AB
- Part-time
No experience required! Your everyday tech use has already given you a great foundation, and we’ll provide the rest of the training you need to assist our customers.
Added 1 hour ago
SC
Rigging Artists - (Junior, Mid, Senior)
Stellar Creative Lab
Vancouver, BC
- Full-time
…performances in iconic characters. Working closely with the Rigging Lead, you will apply a deep understanding of anatomy, musculature, and movement to build robust, animator-friendly rigs.…
Added 1 hour ago
PT
Warranty Engineer
Pentangle Tech Services | P5 Group
Markham, ON
- Contract
Ability to lead a team and drive continuous improvement
Added 1 hour ago
Chief of Staff
Stay22
Montreal, QC
Un plus : un MBA ou de l'expérience en technologie, en marketing d'affiliation ou en travel tech
Added 1 hour ago
Project Manager - Data Centers
Aecon
Sherwood Park, AB · Edmonton, AB · Calgary, AB
Integrity. We lead by example, with humility and courage.
Added 2 hours ago
FS
Embedded Software Designer
Fidus Systems
Kitchener, ON
- Full-time
Fidus is a global high-tech design firm headquartered in Ottawa, with additional design centres in Kitchener-Waterloo and San Jose. We specialize in leading-edge electronic product…

Aspire Software

Operations Manager

Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–2 years of experience managing people or leading teams.
Posting language: English
Posted: Oct 5, 2026

Original job description

Description

Aspire Software is looking for a Customer Operations Manager to join our growing team!

We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support, onboarding, implementation, and service delivery - ensuring customers receive timely, high-quality service and realize value quickly.

You’ll combine team leadership, process improvement, and data-driven decision-making with an AI-forward approach to customer operations. From strengthening service quality and accountability to using automation to improve workflows and team enablement, you’ll help shape how we support our customers and scale our services.

Here is a little window into our company: Aspire Software, an operating group of Valsoft Corporation, operates and manages a portfolio of wholly owned software companies that provide mission-critical solutions across multiple verticals. Through industry best practices and a decentralized operating model, Aspire empowers its businesses to drive growth, strengthen operational performance, and reinvest in continuous innovation.

Our motto is “Be Humble, Stay Hungry!”

Key Responsibilities

Team Leadership: Manage and coach Support and Professional Services teams. Set goals, monitor performance, and foster a culture of accountability and continuous improvement.
Customer Experience: Ensure a consistent, high-quality customer experience across all support and services touchpoints.
Operational Efficiency: Design and refine workflows to improve ticket handling, triage, escalation processes, and service-level agreements (SLAs). Identify and remove bottlenecks.
Customer Satisfaction & Quality: Own key performance indicators (KPIs) and implement initiatives to consistently meet or exceed targets.
Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and Account teams to resolve customer issues, advocate for customer needs, and streamline handoffs.
Tool Ownership: Help manage tools like TeamSupport, Jira, and other support and service platforms. Recommend improvements or automations.
Customer Advocacy: Identify trends and common issues to proactively improve product and service offerings.
AI & Technology Adoption: Champion a tech-forward approach to service delivery. Identify where AI and automation can reduce handling time, improve first-contact resolution, and surface insights - from AI-assisted triage and ticket summarization to knowledge base content and self-service deflection.
Continuous Innovation: Pilot, measure, and scale new AI capabilities across the support stack. Build team fluency and set clear guardrails for responsible, accurate, and secure AI use in customer-facing work.
Customer Onboarding & Time-to-Value: Own the onboarding and implementation experience end to end. Apply AI to accelerate time-to-value through tailored onboarding plans, automated configuration and data-migration checks, and customer-ready training content, guides, and walkthroughs produced at scale.
Team Onboarding & Enablement: Use AI to shorten ramp time for new Support and Services hires through AI-assisted playbooks, searchable knowledge, and on-demand answers that make onboarding faster and more consistent.

Qualifications

3+ years of experience in customer support, professional services, or customer operations, preferably in a SaaS or technology company.
1–2 years of experience managing people or leading teams.
Strong understanding of customer service best practices and post-sales service delivery.
Proven experience driving improvements in customer operations.
Excellent communication, leadership, and problem-solving skills.
Proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI.
A data-driven mindset, with the ability to analyze metrics and act on insights.
Hands-on experience deploying AI or automation, such as AI-assisted triage, chatbots, automated quality assurance, intelligent knowledge management, onboarding programs, or training content.
Experience owning customer onboarding or implementation, with a focus on shortening time-to-value.

Nice to Have

Experience scaling support or services operations.
Experience building or leading a global or distributed team.
A project management background, such as PMP certification or experience with Agile methodologies.
Exposure to customer journey mapping or customer experience strategy.

#AspireSoftware

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More about this job

Responsibilities

Lead and coach Support and Professional Services teams while owning customer experience across support, onboarding, implementation, and service delivery. Improve workflows and service quality, manage performance metrics and tools, collaborate across departments, and adopt AI and automation to improve customer outcomes and operational efficiency.

Requirements

Requires at least 3 years of experience in customer support, professional services, or customer operations, plus 1–2 years managing or leading teams. Candidates should have strong post-sales service and operational improvement experience, proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI, and hands-on experience with AI or automation and customer onboarding or implementation.

Skills

Team Leadership
Customer Operations
Customer Support
Professional Services
Customer Experience
Process Improvement
Service Delivery
KPI Management
Data Analysis
AI and Automation
Customer Onboarding
Implementation
Cross-Functional Collaboration
Workflow Optimization
TeamSupport
Jira

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Support
Professional Services
SaaS
TeamSupport
Salesforce
Jira
Power BI
Service-Level Agreements
KPIs
Ticket Triage
Escalation Processes
Workflow Automation
Artificial Intelligence
AI-Assisted Triage
Chatbots
Automated Quality Assurance
Knowledge Management
Customer Onboarding
Implementation
Time-to-Value
Data Migration
Customer Journey Mapping
Agile Methodologies
PMP
Distributed Teams

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