Closed listing
Partner/Client Success Specialist
- Cambridge, ON, Canada
- Greater Kitchener-Cambridge-Waterloo Metropolitan Area, Canada
$20 to $24 CAD / hour · Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- $20 to $24 CAD / hour
- Job type
- Contract
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Job Title: Partner/Client Success Specialist
Location: Onsite - Waterloo Canada
Overview
We are seeking a Partner/Client Success Specialist to serve as the first point of contact for partners accessing client's partner portal. This role focuses on delivering an exceptional partner experience through portal support, onboarding, provisioning, account administration, and demo/trial order processing.
Key Responsibilities
• Provide first-line support for partner portal inquiries and access requests.
• Manage partner onboarding, profile setup, persona provisioning, and login support.
• Process and track trial and demo orders through completion.
• Coordinate with cross-functional teams to resolve partner issues and inquiries.
• Manage partner support cases and ensure SLA adherence.
• Support portal administration and continuous process improvement.
• Deliver a partner-first experience while maintaining governance and compliance standards.
Required Qualifications
• Post-secondary degree in Business, Communications, Technology, or a related field.
• Strong communication, customer service, and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities.
• Comfortable working in a fast-paced, evolving environment.
• Self-motivated, proactive, and eager to learn.
Preferred Qualifications
• Experience with Salesforce, SAP, and/or ServiceNow.
• Prior experience in customer support, partner support, operations, or portal administration.
More about this job
Responsibilities
Serve as the first point of contact for partner portal inquiries, access requests, onboarding, account setup, provisioning, and login support. Process and track demo and trial orders, manage support cases in line with SLAs, coordinate issue resolution across teams, and contribute to portal administration and process improvement.
Requirements
A post-secondary degree in Business, Communications, Technology, or a related field is required, along with strong communication, customer service, and problem-solving skills. Candidates should be detail-oriented, able to manage multiple priorities in a fast-paced environment, and proactive; experience with Salesforce, SAP, ServiceNow, customer or partner support, operations, or portal administration is preferred.
Skills
- Partner Support
- Customer Service
- Partner Onboarding
- Portal Administration
- Account Administration
- Persona Provisioning
- Login Support
- Trial And Demo Order Processing
- Case Management
- SLA Adherence
- Cross-Functional Coordination
- Problem-Solving
- Communication
- Process Improvement
- Governance And Compliance
- Salesforce
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Technology
Keywords
- Partner Success
- Client Success
- Partner Portal
- Portal Support
- Partner Onboarding
- Profile Setup
- Persona Provisioning
- Login Support
- Account Administration
- Trial Orders
- Demo Orders
- Support Cases
- SLA Adherence
- Portal Administration
- Process Improvement
- Governance
- Compliance
- Cross-Functional Coordination
- Customer Support
- Partner Support
- Operations
- Salesforce
- SAP
- ServiceNow