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Added 1 min ago
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Senior Regional Business Administration Manager
Wellington-Altus
Toronto, ON
- Full-time
Reporting to the Regional Manager, Ontario, the Senior Regional Business Administration Manager will utilize their significant administrative, leadership and operational experience in the…
Added 1 min ago
Senior Fullstack Developer (Python) - AI features team
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Montreal, QC
We are seeking a Senior Full Stack Developer to join our AlayaLabs team within the Data & Intelligence division. Reporting to the Engineering Manager, you will contribute to both frontend…
Added 1 min ago
Director of Care - LPN
Optima Living
Red Deer, AB
…personal mission has grown into one of Western Canada’s leading senior living and continuing care…
Added 1 min ago
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Senior Manager, Business Human Resources - Allergan Aesthetics (18 month contract)
AbbVie
Markham, ON
- $134,000 to $184,000 CAD / year
- Contract
AbbVie Canada is seeking a Senior Manager, Business Human Resources to join our HR team.
Added 17 mins ago
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Manager, Project Delivery
Metrolinx
Toronto, ON
- Full-time
The Union+, East Harbour Transit Hub, Owner Participant (OP) team is looking for a Manager, Project Delivery to support the delivery of one of Metrolinx’s most complex transit…
Added 17 mins ago
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Project Manager
Boyden
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- $75,000 to $95,000 CAD / year
- Full-time
The Project Manager plays a central role in keeping the team’s work organized, coordinated, and moving forward - helping ensure that client engagements are exceptionally well coordinated,…
Added 17 mins ago
RT
Sr. Software Developer - Full Stack
Russell Tobin
Toronto, ON
- $90 to $95 CAD / hour
- Contract
Senior-level experience developing Java and Node.js services, REST APIs, FHIR integrations, event publishers and consumers, and production application logic.
Added 31 mins ago
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Senior Account Manager
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Kitchener, ON
- Full-time
Our Senior Account Managers are experienced sales professionals who own Encircle’s largest and most
Added 32 mins ago
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Manager, Brand Technology Production Support
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- Full-time
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Added 32 mins ago
BA
Project Manager - Higgs Audio (Toronto)
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- Full-time
We are hiring a Project Manager to run Higgs Audio from research to release. You will plan and ship its releases, hold every release to a clear quality bar, decide which issues get fixed…
Added 32 mins ago
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Gestionnaire, finances de la chaîne d’approvisionnement/Supply Chain Finance & Revenue Manager
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Added 32 mins ago
Manager, Revenue Management, Private Banking
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The Manager, Revenue Management, Private Banking supports revenue management initiatives across the Private Banking portfolio through the development and maintenance of profitability…
Added 32 mins ago
SI
Commercial Management Liability Underwriting Intern
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Toronto, ON · CAN - ON - Toronto
- $30 CAD / hour
- Full-time
…brokerage firms, and be part of a project to present to their manager and…
Added 32 mins ago
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Bilingual Territory Manager MDS (Champlain ON, Outaouais/Abitibi QC)
BD
ON · Quebec, QC · CAN Québec - Boulevard du Parc Technologique
- Full-time
Reporting to the MDS National Sales Manager, the successful candidate will be responsible for driving growth while also managing base business (including vascular access and vascular care…
Added 32 mins ago
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Bilingual Culinary Manager (French and English)
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Added 32 mins ago
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Senior Relationship Manager, Retail Financial Services
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Added 32 mins ago
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Added 47 mins ago
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Senior Audit Manager, Wealth Management
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…assignments as well as team opportunities (this is not a people manager…
Added 47 mins ago
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Senior Project Manager, IT
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Added 47 mins ago
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Added 47 mins ago
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Product - Senior Manager/Manager, Product Distribution & Transportation
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Added 47 mins ago
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Dietary Aide - AgeCare London
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Added 47 mins ago
Project Manager
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DOF Canada is currently seeking a detailed oriented and client focused individual for the position of Project Manager to join our Project Delivery team. A key to success for this position…
Added 47 mins ago
Engagement Analyst
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…engagement initiatives across the ministry. Reporting to the Manager, the position supports the planning, delivery and evaluation of engagement initiatives and contributes to effective…
Added 47 mins ago
Senior Manager Financial Reporting
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ASSA ABLOY

Customer Account Manager - Bilingual

ON, Canada
Woodbridge, ON, L4L 3R5, Canada

This position is classified as exempt (salaried) with an hourly pay range of $65,000 to $80,000.

Apply About employer

Applications open in a new tab.

Job details

Pay: This position is classified as exempt (salaried) with an hourly pay range of $65,000 to $80,000.
Apply by: Nov 27, 2026
Experience: 3+ years of Account Management experience supporting custom products
Posting language: English
Posted: Oct 28, 2026

Original job description

Are you fluent in French and English and passionate about providing an exceptional customer experience? Do you enjoy building strong customer relationships, solving problems, and working with technical products? Are you looking for an opportunity where you can partner with Sales and customers to help drive growth?

If you answered yes, we should talk!

This position will be performed onsite Monday through Friday at Fleming and Baron (an ASSA ABLOY company) located in Woodbridge, Ontario.

Come see who we are at: https://www.assaabloy.com/group/en/about-us

Our team is growing and there has never been a more exciting time to join us!

What would you do as our Bilingual Customer Account Manager?

You will be responsible for providing excellent customer support in a technical product environment. You’ll serve customers in both French-speaking and non-French-speaking regions while helping ensure their needs are handled accurately, efficiently, and professionally.

You would also:

Support customer inquiries, pricing and discounts, order entry, order follow-up, and after-sales needs
Review orders for product and pricing accuracy and work with customers to resolve discrepancies
Recommend alternatives when appropriate to help meet customer requirements
Build strong relationships with customers and develop a solid understanding of their needs
Collaborate closely with Sales, teammates, and support departments to deliver a consistent customer experience
Act as a customer advocate within Fleming and Baron, providing timely and accurate updates
Partner with the Sales team to help drive growth and uncover new opportunities with customers

Perform other responsibilities as required

The Skills and Experience you need:

Fluency in French and English

3+ years of Account Management experience supporting custom products
University degree or technology-related diploma
Strong knowledge of customer service principles and practices
Experience using CRM tools, Microsoft Office applications and ERP systems.

Experience successfully supporting customers in a fast-paced B2B environment
Interest in learning technical products and providing technical support and guidance to customers
Strong communication, collaboration, troubleshooting, and problem-solving skills
Ability to take initiative and implement solutions to resolve customer issues
Ability to build positive relationships, manage conflict, and establish credibility internally and externally
Manufacturing and/or building materials product knowledge is considered an asset

This position is classified as exempt (salaried) with an hourly pay range of $65,000 to $80,000. The final pay offered to the successful candidate will depend on experience, skill level, and other qualifications for the role.

What we offer!
We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:

Competitive Salary

Paid Vacation, Sick Time, and paid Statutory Holidays

Medical, Dental, Vision, RRSP, Short and Long-term Disability, Life and AD&D Insurance

Tuition Reimbursement, Learning and Career Development opportunities

Employee Assistance Program

Discount portal

Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

All benefits and additional compensation are governed by applicable Company policies and plans as they currently exist and may be amended in the future.

Applications for this position will be accepted through 12/31/26, although the Company reserves the right to modify or discontinue the posting at any time.

Questions about this position should be directed to Stephanie Mandato, Senior Talent Acquisition Manager at stephanie.mandato@assaabloy.com.

Every application submitted for this position is personally reviewed by a member of our Door Group Talent Acquisition team, not a chatbot or automated screening tool.

We review applications regularly, so don’t wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

Let’s create a safer and more open world - together!

ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Apply About employer

More about this job

Responsibilities

Provide accurate, professional customer support in French and English, handling inquiries, pricing, orders, follow-up, and after-sales needs for technical products. Build customer relationships, resolve issues, advocate for customers internally, and partner with Sales and other teams to deliver a consistent experience and identify growth opportunities.

Requirements

Requires fluency in French and English, at least three years of account management experience supporting custom products, and a university degree or technology-related diploma. Candidates should have B2B customer support experience, familiarity with CRM, Microsoft Office, and ERP systems, and strong communication, collaboration, troubleshooting, and problem-solving abilities; manufacturing or building materials knowledge is an asset.

Skills

French-English Fluency
Account Management
Customer Service
Customer Relationship Building
Order Entry and Follow-Up
Pricing and Discounts
CRM Tools
Microsoft Office
ERP Systems
B2B Customer Support
Technical Product Support
Troubleshooting
Problem-Solving
Communication
Conflict Management
Sales Collaboration

Benefits

Paid Vacation
Paid Sick Time
Paid Statutory Holidays
Medical Insurance
Dental Insurance
Vision Insurance
RRSP
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Tuition Reimbursement
Learning and Career Development
Employee Assistance Program
Discount Portal
Recognition Programs
Well-Being Programs

Visa sponsorship

Not detected in the job text

Hiring contact

Stephanie Mandato

Hiring contact email

stephanie.mandato@assaabloy.com

Keywords

Account Management
Customer Service
Customer Experience
French
English
B2B
Technical Products
Custom Products
Customer Inquiries
Pricing
Discounts
Order Entry
Order Follow-Up
After-Sales Support
CRM
Microsoft Office
ERP Systems
Sales
Troubleshooting
Problem-Solving
Manufacturing
Building Materials
Customer Advocacy
Conflict Management
Woodbridge, Ontario

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