Find work in Canada.

483,556 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
RS
Director of Business Development
Red Seal Fire Protection
Windsor, ON
- Full-time
This is a business development executive role. You'll build how Red Seal wins its biggest accounts, open the doors yourself, and close the deals with me.
Added 35 mins ago
H
Account Director
HRVST
Remote, Canada
- $90,000 to $105,000 CAD / year
- Full-time
- Remote
Growth that’s intentional: We offer development plans, regular performance check-ins, and support for skills training, courses, conferences, and industry events so you always know where you…
Added 35 mins ago
GD
COMBO - Co-Manager - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Full-time
Reporting to the Store Manager, your main focus as Co-Manager is to promote a positive omni channel shopping experience, build loyal client relationships and produce outstanding business…
Added 35 mins ago
FV
Infant/Child Development Consultant
Fraser Valley Child Development Centre
Abbotsford, BC
- Part-time
- Temporary
The Fraser Valley Child Development Centre is located in the beautiful Fraser Valley, close to nature and city, with many opportunities for outdoor and leisure activities. We acknowledge…
Added 35 mins ago
SE
Senior Specialist, Offer Lifecycle Procurement
Schneider Electric
Calgary, AB · Montreal, QC
- Full-time
…partnership decisions behind our offers. From early product development through launch and lifecycle management, these decisions contribute to how we bring new technologies to market while…
Added 51 mins ago
FH
Climate Change and Planetary Health Lead
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Full-time
Reporting to the Manager Environmental Health Services, the Climate Change and Planetary Health Lead provides subject matter expertise, project management, and strategic leadership on…
Added 51 mins ago
FH
Registered Nurse, Surgical Services - Neurosciences - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 51 mins ago
FH
Registered Nurse, Medicine - Burnaby Hospital
Fraser Health
Burnaby, BC
- Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 51 mins ago
K
Manager - Copilot and AI Productivity
KPMG
Montreal, QC
- Full-time
We are looking for a Manager, Copilot and AI Productivity to contribute to the growth of our AI practice in Quebec. This individual will play a key role in developing service offerings,…
Added 59 mins ago
LC
Front End Department Manager Full Time Day
Loblaw Companies Limited
Okotoks, AB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 59 mins ago
R
Manager, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
The Manager, Business Development generates new business for ReVisionz with owner-operators across North America, opening new accounts and winning new work with existing clients across the…
Added 1 hour ago
R
Manager, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
The Manager, Business Development generates new business for ReVisionz with owner-operators across North America, opening new accounts and winning new work with existing clients across the…
Added 2 hours ago
S
Regional Sales Manager, Nuclear
Shawflex
Concord, ON
- Full-time
As Regional Sales Manager, Nuclear, you will play a critical role in growing Shawflex's nuclear products and services business across Canada. Success in this role means expanding sales and…
Added 2 hours ago
S
Regional Sales Manager, Nuclear
Shawflex
Toronto, ON · Etobicoke, ON
- Full-time
As Regional Sales Manager, Nuclear, you will play a critical role in growing Shawflex's nuclear products and services business across Canada. Success in this role means expanding sales and…
Added 2 hours ago
OR
Wireless Sales Associate - 3025 Duncan **$250 Signing Bonus! (Ask for full details)**
OSL Retail Services Inc
Duncan, BC
- Other
No Sales or Wireless Experience? We’ll teach you everything you need to know through award-winning, best-in-class training and ongoing development
Added 2 hours ago
J
Civil Engineer - Design and Project Management
JobsMedia.io
Montreal, QC
- Full-time
Contribute to service offerings and relationship development Business
Added 2 hours ago
J
Private Client Services (PCS) Account Manager | Hybrid
JobsMedia.io
Brampton, ON
- Full-time
Hello World Recruitment, founded by Jeremy Corbet, is recruiting an experienced Private Client Services Account Manager for an established Canadian insurance brokerage.
Added 3 hours ago
Regional Sales Manager, Nuclear
Mattr
Toronto, ON · Vaughan, ON · Etobicoke, ON
As Regional Sales Manager, Nuclear, you will play a critical role in growing Shawflex's nuclear products and services business across Canada. Success in this role means expanding sales and…
Added 3 hours ago
NF
Produce Department Manager Part Time Day
No Frills
Thunder Bay, ON
- Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 4 hours ago
SS
Manager, Financial Planning and Analysis
Sooke School District 62
Victoria, BC
- Part-time
Reporting to the Director of Finance, the Manager, Financial Planning and Analysis is responsible for district budgeting, forecasting, financial analysis, and the supervision and…
Added 4 hours ago
DE
Civil Design Project Manager
Davis Engineers
Brampton, ON · Regional Municipality of Peel, ON
- Full-time
…experienced individual to fill the position of Engineering Project Manager. The ideal candidate will have 5+ years of experience completing residential subdivision and commercial design and…
Added 4 hours ago
NN
Data Analyst: Student Achievement and Information Systems
Near North District School Board
North Bay, ON
- Full-time
Reporting to the Manager of Information Technology, the Data Analyst: Student Achievement and Information Systems, is responsible for the management, integrity, analysis, and reporting of…
Added 5 hours ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 5 hours ago
BT
Senior Manager Audit and Assurance
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Audit and Assurance to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next.…
Added 5 hours ago
NB
Manager, Financing Solutions
National Bank of Canada
Vancouver, BC
- Full-time
…continue to expand our presence, we are looking for several Manager, Financing Solutions professionals to support our growing client base and strengthen our market…

ASSA ABLOY

Customer Experience Manager

ON, Canada
Woodbridge, ON, L4L 3R5, Canada

Compensation $105,000 - $120,000 depending on experience

Apply About employer

Applications open in a new tab.

Job details

Pay: Compensation $105,000 - $120,000 depending on experience
Apply by: Nov 20, 2026
Experience: 5 - 7+ years of experience in Customer Experience, Customer Service, Operations, or a related field
Posting language: English
Posted: Oct 21, 2026

Original job description

Do you have a passion for delivering exceptional customer experiences and leading teams to success? Are you energized by improving customer satisfaction, building strong relationships, and ensuring every customer interaction reflects our commitment to service excellence? Do you bring strong leadership skills, industry knowledge, and the ability to collaborate effectively across teams to achieve business objectives?

If you answered yes to these questions, then we should talk!

Fleming and Baron, an ASSA ABLOY company, is adding a Customer Experience Manager to the team. This position will be located on-site at our Woodbridge, Ontario manufacturing facility.

Come see who we are at: www.assaabloy.com

Our team is growing and there has never been a more exciting time to join us.

What would you do as our Customer Experience Manager?

You will be responsible for managing customer-facing teams and ensuring processes, systems, and service standards support a seamless customer experience. You will work closely with internal and external stakeholders to identify improvement opportunities, address customer concerns, and foster a culture of accountability, collaboration, and continuous improvement

You would also:

Lead and support customer-facing functions, including Customer Service, Pricing, Order Entry, and After-Invoicing Claims, ensuring high service standards and operational effectiveness.
Coach, develop, and motivate team members to achieve individual and departmental goals.
Monitor customer satisfaction metrics, including Net Promoter Score (NPS), and develop action plans to drive continuous improvement.
Analyze customer feedback and trends to identify opportunities for process improvements and enhanced service delivery
Partner with Sales, Operations, Engineering, and other departments to support customer needs and improve cross-functional collaboration
Manage and resolve complex customer concerns and escalations in a timely and professional manner.
Establish and maintain service standards, procedures, and performance expectations for customer-facing teams.
Drive continuous improvement initiatives that increase efficiency, reduce customer pain points, and improve business outcomes.
Ensure customer-facing teams are equipped with the tools, knowledge, and resources required to deliver exceptional service.
Prepare and present regular reporting on customer service performance, customer trends, and improvement initiatives
Foster a customer-focused culture that promotes responsiveness, accountability, and operational excellence
Ensure compliance with all local regulations, company policies, and the ASSA ABLOY Code of Conduct
Travel as needed to support customer engagement and business priorities

The Skills and Experience you need:

Bachelor’s degree in business, Marketing, Communications, or a related field
(MBA or advanced degree preferred)
5 - 7+ years of experience in Customer Experience, Customer Service, Operations, or a related field
Proven ability to lead customer-facing teams and drive service excellence
Proven leadership capabilities, including coaching, performance management, conflict resolution, employee development, and the ability to successfully lead teams through change while maintaining engagement and accountability
Strong industry knowledge is an asset, ideally from large general contracting firms or roles connecting to owners, architects, designers, and builders
Experience analyzing customer feedback and operational metrics to drive improvements.
Strong organizational and project management skills with the ability to manage multiple priorities
Excellent interpersonal, communication, and relationship-building skills.
Experience improving customer satisfaction measures, including NPS or similar metrics
Knowledge of manufacturing, construction, building products, or related industries is considered an asset
Experience working in a fast-paced environment with multiple stakeholders and competing priorities
Proficiency with customer service systems, reporting tools, and Microsoft Office applications
Project management experience is an asset

What we offer!
We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:

Competitive Salary

Paid Vacation, Sick Time, and paid Statutory Holidays

Medical, Dental, Vision, RRSP, Short and Long-term Disability, Life and AD&D Insurance

Tuition Reimbursement, Learning and Career Development opportunities

Employee Assistance Program

Discount portal

Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

Compensation $105,000 - $120,000 depending on experience

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at Stephanie.mandato@assaabloy.com

Let’s create a safer and more open world - together!

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Apply About employer

More about this job

Responsibilities

Lead customer-facing teams across Customer Service, Pricing, Order Entry, and After-Invoicing Claims, setting service standards and developing employees to deliver a seamless customer experience. Monitor satisfaction and operational performance, resolve escalations, collaborate across departments, and drive continuous improvement initiatives.

Requirements

A bachelor's degree in business, marketing, communications, or a related field is preferred, with an MBA or advanced degree also preferred. Candidates should have 5–7+ years of relevant experience, proven leadership of customer-facing teams, strong customer satisfaction and operational metrics experience, and excellent communication, organizational, and project management skills.

Skills

Customer Service Leadership
Team Coaching and Development
Performance Management
Net Promoter Score Analysis
Customer Feedback Analysis
Process Improvement
Cross-Functional Collaboration
Project Management
Operational Reporting
Conflict Resolution
Relationship Building
Microsoft Office
Customer Service Systems

Benefits

Paid Vacation
Paid Sick Time
Paid Statutory Holidays
Medical Insurance
Dental Insurance
Vision Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Tuition Reimbursement
Learning and Career Development Opportunities
Employee Assistance Program
Discount Portal
Recognition Programs
Well-Being Programs
Employee Experience Programs

Visa sponsorship

Not detected in the job text

Hiring contact

Stephanie Mandato

Hiring contact email

Stephanie.mandato@assaabloy.com

Keywords

Customer Experience
Customer Service
Pricing
Order Entry
After-Invoicing Claims
Net Promoter Score
Customer Satisfaction
Customer Feedback
Process Improvement
Service Standards
Performance Management
Employee Development
Conflict Resolution
Customer Escalations
Cross-Functional Collaboration
Sales
Operations
Engineering
Manufacturing
Construction
Building Products
Project Management
Operational Metrics
Customer Service Systems
Reporting Tools
Microsoft Office
ASSA ABLOY Code of Conduct

Report this job