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GM
Senior Program Lead, Client Integration
G MASS
Remote, Canada
- Contract
- Remote
G MASS Consulting are partnered with a leading global fund administration and alternative asset services provider, as they seek a Senior Program Lead to join their North American Client…
Added just now
GM
Senior Program Lead, Client Integration
G MASS
Remote, Canada
- Contract
- Remote
G MASS Consulting are partnered with a leading global fund administration and alternative asset services provider, as they seek a Senior Program Lead to join their North American Client…
Added 30 mins ago
GM
Senior Program Lead, Client Integration
G MASS Consulting
Halifax, NS
- Contract
G MASS Consulting are partnered with a leading global fund administration and alternative asset services provider, as they seek a Senior Program Lead to join their North American Client…
Added 30 mins ago
GM
Senior Program Lead, Client Integration
G MASS Consulting
Toronto, ON
- Contract
G MASS Consulting are partnered with a leading global fund administration and alternative asset services provider, as they seek a Senior Program Lead to join their North American Client…
Added 30 mins ago
C
Account Executive - B2B Hardware Sales and Solutions
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Brampton, ON
- Full-time
…customers, and selling the full portfolio - product plus the services that wrap around it. This is a genuine solution-sales seat, not an order-taking role. The strongest performers here…
Added 30 mins ago
Director, Finance
WF Group Inc.
Kitchener, ON
Minimum 7 years of progressive finance experience, including people leadership, ideally within a professional services, or engineering/architecture , or similarly project-based organization.
Added 45 mins ago
A
Senior Front-End Web Developer
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- Full-time
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Added 1 hour ago
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Added 1 hour ago
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Vice President, Client Integration (Program/Project Manager)
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Toronto, ON
- Full-time
This is a senior, client-facing delivery role, leading client integrations, conversions and strategic projects. The VP manages virtual project teams responsible for new client onboarding,…
Added 1 hour ago
PH
Nurse, Clinical Informatics Specialist
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Vancouver, BC
- Full-time
…accountability to automate and enhance clinical practices, patient/client information and clinical documentation access via the Electronic Health Record…
Added 1 hour ago
PH
Nurse, Clinical Informatics Specialist
Provincial Health Services Authority
Vancouver, BC
- Full-time
…accountability to automate and enhance clinical practices, patient/client information and clinical documentation access via the Electronic Health Record…
Added 1 hour ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS Consulting
Halifax, NS
- Full-time
This is a senior, client-facing delivery role, leading client integrations, conversions and strategic projects. The VP manages virtual project teams responsible for new client onboarding,…
Added 1 hour ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS
Remote, Canada
- Full-time
- Remote
This is a senior, client-facing delivery role, leading client integrations, conversions and strategic projects. The VP manages virtual project teams responsible for new client onboarding,…
Added 1 hour ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS
Remote, Canada
- Full-time
- Remote
This is a senior, client-facing delivery role, leading client integrations, conversions and strategic projects. The VP manages virtual project teams responsible for new client onboarding,…
Added 1 hour ago
C
Senior Dynamics Business Central Consultant
Catapult
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- Full-time
Catapult is the leading provider of ERP and CRM implementation and support services for midsize businesses in Canada on the Microsoft Dynamics 365 platform. Our services extend from…
Added 1 hour ago
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Managing Director, Projects and Operations
BGIS
Toronto, ON
- Full-time
Proactively support client strategic objectives through value added products and services.
Added 1 hour ago
C
Microsoft Dynamics 365 CRM Consultant
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- Full-time
…Dynamics 365 Consultant for CRM apps. Reporting to the CRM Team Lead, the Application Consultant will act as a vital part of the Catapult solution delivery and support team, working on…
Added 1 hour ago
C
Project Manager
Catapult
Vancouver, BC
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We are looking for a Project Manager to lead and manage our CRM/ERP engagements. This position will cover all phases of an ERP or CRM solution life cycle from initial planning and design…
Added 2 hours ago
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Business Development Manager
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Vancouver, BC
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Responsable mondial de la transformation et des solutions en IA, Pâtes et papiers / Global AI Transformation & Solutions Lead, Pulp & Paper
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Montreal, QC
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You will build on AFRY’s global Pulp & Paper expertise, engineering and project knowledge, client relationships, and capabilities across areas such as MES, digital twins, process modelling,…
Added 4 hours ago
DC
Proposal Specialist
Dillon Consulting Limited
Toronto, ON · Winnipeg, MB · Saint John, NB · Fredericton, NB · Sydney Indian Reserve No. 28A, NS · Halifax, NS · St. John's, NL · Edmonton, AB · Calgary, AB · Sydney, NS
- Full-time
…than 1100 employees across Canada, we offer a wide range of services related to building and improving facilities and infrastructure, protecting the environment, and developing communities.…
Added 4 hours ago
WH
Crew Leader
Window Hero Northwest Omaha
ON · Durham, ON
- Full-time
We offer services that clients need on a REPEAT basis. We love when we see the same client year after year or even multiple times a year. Customer loyalty is one of our primary goals. Our…
Added 4 hours ago
WH
Crew Member
Window Hero Northwest Omaha
ON · Durham, ON
- Full-time
We offer services that clients need on a REPEAT basis. We love when we see the same client year after year or even multiple times a year. Customer loyalty is one of our primary goals. Our…

Assembly of First Nations

Information Desk Team Lead

Ottawa, ON, K1P 6L2, Canada

Full-time

Apply on afn.bamboohr.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

Location: Ottawa preferred

Closing Date: Open until filled

Internal/ External Competition

About the AFN

The AFN is an advocacy organization that takes direction and fulfills mandates as directed by First Nations in-Assembly through resolutions. As a national advocacy organization for First Nations, the AFN seeks to advance First Nations Inherent and Treaty Rights through the development of policy, public education, and where applicable, the co-development of legislation to build First Nations capacity.

The AFN was created out of a desire among First Nations leadership for a strong and effective collective advocacy organization. From this, values such as respect for human rights, diversity, justice, and the sovereignty of each rights-holding First Nation guide the work of the organization.

Position Overview

The Assembly of First Nations (AFN) is seeking a highly skilled and motivated Information Desk Lead to oversee the coordination and delivery of Information Desk services supporting First Nations individuals and caregivers applying for compensation under the First Nations Child and Family Services (FNCFS)and Jordan’s Principle Settlement.

Reporting to the Director of Children, Families and Social Development, the Information Desk Lead provides operational leadership, conducts research and analysis, develops recommendations, and supports the achievement of objectives that advance the AFN’s advocacy priorities and implementation efforts related to the Settlement.

The Information Desk Lead is responsible for the following key duties and responsibilities:

Key Responsibilities

Coordinate and oversee Information Desk services that support First Nations individuals and caregivers throughout the compensation application process.
Conduct research, analyze data and trends, and develop reports and recommendations to support the effective implementation of the compensation process.
Develop, coordinate, and deliver briefings, reports, presentations, and other communications related to the Information Desk and Settlement initiatives.
Respond to inquiries and provide accurate, timely information regarding the compensation process.
Collaborate with internal teams to share information, address challenges, and identify opportunities to improve processes, procedures, and service delivery.
Build and maintain effective relationships with First Nations leadership, communities, organizations, and government partners to support engagement and outreach activities.
Represent the Information Desk at meetings, events, conferences, and outreach activities, including delivering presentations as required.
Provide strategic advice and recommendations to the Director on Information Desk operations, compensation-related issues, and public awareness initiatives.
Provide guidance, support, and task coordination for Information Desk staff, including identifying training and development needs.
Assist with the planning and development of materials, reports, and communications for key organizational initiatives, milestones, and reporting requirements.

Who can apply

Bachelor's degree in social sciences, psychology, counselling, or a related field.
Minimum three (3) years of experience working with First Nations communities, organizations, and leadership.
Minimum five (5) years of experience providing support services to at-risk populations.
Strong knowledge of First Nations child and family services, including Jordan's Principle, and Indigenous policy issues.
Demonstrated experience building relationships with governments, partners, and stakeholders.
Excellent interpersonal, communication, leadership, and organizational skills.
Ability to manage sensitive and confidential information with tact, diplomacy, and sound judgment.
Strong proficiency in Microsoft Office applications, including Word and Excel.
Bilingualism (English and French) is considered an asset.
Crisis intervention training or experience is considered an asset.
Canadian Police Information Centre (CPIC) Check.
Vulnerable Sector Screening (VSS).
Willingness and ability to travel, as required.

Position Authority

The Information Desk Lead requires strong interpersonal and relationship-building skills, cultural sensitivity, and the ability to navigate complex client needs within a collaborative and client-focused environment. The successful candidate will play a key role in supporting the implementation of the compensation process and assisting applicants with professionalism, empathy, and a commitment to culturally safe service delivery.

Diversity Statement

Qualified persons of First Nations Ancestry will be given preference in accordance with s.16(1) of the Canadian Human Rights Act.

Why Work with AFN?

At the Assembly of First Nations (AFN), we value our employees and are committed to fostering a supportive, engaging, and rewarding workplace. When you join our team, you’ll enjoy:

Employer-Paid Health Benefit Premiums – Comprehensive health, dental, and vision coverage for you and your family, with premiums fully paid by AFN.
Generous Pension Matching – A competitive pension plan with significant employer contributions to help you build your future.
Ample Vacation, Sick, and Personal Days – Generous vacation entitlements, paid sick leave, and personal days, plus additional non-legislative time off throughout the year.
Professional Development Support – Coverage for courses, certifications, and training to help you grow your skills and advance your career.
Wellness Funds – Annual funds you can use towards fitness, mental health supports, or other wellness-related expenses.
Modern, Central Location – Our bright, collaborative office is located in the Sun Life Building in downtown Ottawa, with Parliament LRT Station right in the building for an easy commute.
Convenient Amenities – Steps away from cafes, restaurants, and shops.
Meaningful Work – Be part of a national organization advocating for First Nations, making a positive difference for communities across Canada.
Collaborative & Inclusive Culture – Work alongside passionate, dedicated colleagues in a supportive and dynamic environment.

Accommodation Statement

The Assembly of First Nations (AFN) is dedicated to an inclusive selection process and work environment. If you require accommodation during the recruitment process, please advise the Human Resources representative when you are invited to meet regarding this employment opportunity.

While we appreciate all applications, only those candidates short-listed for an interview will be contacted.

AFN may cancel, postpone, or revise employment opportunities at any time.

Thank you for your interest in employment with the AFN! We truly appreciate your application and will carefully review your resume.

Apply on afn.bamboohr.com About employer

More about this job

Responsibilities

The Information Desk Lead oversees the coordination and delivery of services for First Nations individuals applying for compensation under the FNCFS and Jordan’s Principle Settlement. They provide operational leadership, conduct research, and build relationships with stakeholders to advance advocacy priorities.

Requirements

Candidates must hold a bachelor's degree in social sciences or a related field and possess at least five years of experience supporting at-risk populations. Strong knowledge of First Nations child and family services and Indigenous policy issues is required.

Skills

Operational leadership
Research and analysis
Data analysis
Communication
Relationship building
Strategic advice
Crisis intervention
Project coordination
Report writing
Public speaking
Stakeholder management
Microsoft Office
Cultural sensitivity
Conflict resolution
Policy development

Benefits

Health insurance
Dental coverage
Vision coverage
Pension matching
Paid vacation
Paid sick leave
Professional development support
Wellness funds

Visa sponsorship

Not detected in the job text

Keywords

Information Desk
First Nations
Advocacy
Compensation
FNCFS
Jordan's Principle
Social Services
Policy Development
Research
Data Analysis
Stakeholder Engagement
Crisis Intervention
Microsoft Office
Public Awareness
Cultural Safety
Operational Leadership
Reporting
Communications
Indigenous Policy
CPIC
Vulnerable Sector Screening

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Jobs in Canada