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Added 7 days ago
SF
Data Scientist, Behavioral Science & AI Evaluation
STAR FIND AI Inc.
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- $92,000 to $100,000 CAD / year
- Full-time
Prepare and analyze data: Use Python, R, and SQL to extract, clean, organize, and analyze structured product events, user feedback, and authorized conversation evaluation datasets. Develop…
Added 7 days ago
I
Principal Data Architect, FSI
Infostrux
Toronto, ON
- Full-time
…highest partnership tier - a reflection of our deep expertise and…
Added 7 days ago
I
Data Governance Architect
Infostrux
Toronto, ON
- Full-time
Strong SQL and data analysis skills, allowing you to explore, profile, and validate data independently to support governance efforts and uncover root causes of data issues.
Added 7 days ago
FO
Data Advisor
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
As the Federation of Canadian Municipalities’ flagship program and backed by a $2.4 billion endowment from the Government of Canada, GMF helps Canadian municipalities, big and small, invest…
Added 7 days ago
S
Software Engineer Intern
symplistic.ai
Woodbridge, ON
- $23 CAD / hour
- Internship
AI Application Development: Build AI agents and AI-powered software applications using Python, JavaScript/TypeScript, APIs, large language models, retrieval systems, and enterprise software…
Added 7 days ago
MC
Senior QA Engineer III – Automation | Banking | API | Kafka | ETL (35729)
Myticas Consulting
Ottawa, ON
- Full-time
Automate API workflows, backend validations, and data-processing scenarios using Java or Python.
Added 7 days ago
MC
Data Analyst – Power BI Microsoft Fabric (35903)
Myticas Consulting
Ottawa, ON
- Full-time
This is an excellent opportunity for a junior-to-mid-level Data Analyst with strong Power BI, SQL and Microsoft data technologies experience who enjoys turning data into meaningful…
Added 7 days ago
MI
Actuarial Associate - Pricing
Millennium Insurance Corporation
Sherwood Park, AB
- Full-time
Advanced proficiency in Excel and at least one analytical or programming language such as SQL, R, Python, SAS, or VBA
Added 7 days ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Database querying and transformation: dbt, SQL (writing queries, joins, stored procedures)
Added 8 days ago
TC
Data Integration Developer
Tata Consultancy Services
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
We are seeking a skilled Data Integration Developer to design, develop, and maintain robust data pipelines and infrastructure that ensure data quality, traceability, and compliance across…
Added 8 days ago
A
Test Automation Lead
Accenture
Mississauga, ON
- Full-time
Perform reconciliation and data validation using SQL and mainframe data tools
Added 8 days ago
E
Quality Engineer - Banking Mobile (iOS/Android) & Automation Testing
Experis
Toronto, ON
- Contract
We are seeking a results-driven Quality Engineer with extensive experience in mobile and digital banking platforms. The ideal candidate will play a pivotal role in building quality into…
Added 8 days ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Database querying and transformation: dbt, SQL (writing queries, joins, stored procedures)
Added 8 days ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
Strong proficiency with SQL, Power BI, Excel, and ideally Python or R.
Added 8 days ago
N
Marketing Engineer & Director of AEO
Notified
Toronto, ON
- Full-time
HTML, CSS, JavaScript, TypeScript, Python, SQL, or similar languages used to inspect, automate, and improve web and data systems.
Added 8 days ago
E
Principal Software Engineer
EngRadar
Kitamaat 2, BC
- Full-time
Solid experience with SQL and data stores supporting platform services.
Added 9 days ago
T
TikTok Commerce - Strategy and Analytics Manager
TikTok
Toronto, ON
- Full-time
- Proficiency in SQL or Python for large-scale data extraction, statistical modeling, and automated business reporting.
Added 9 days ago
AP
Manager, Data Operations
Alexion Pharmaceuticals, Inc.
Mississauga, ON
- Full-time
In this role, you will lead the delivery and daily operation of specialty pharmacy, specialty infusion, patient services, trade and distribution data that powers our US Commercial strategy…
Added 9 days ago
AI
Senior Quality Assurance Engineer
AI Interviews
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are looking for a Senior QA Engineer with strong experience in automation testing of mobile and web applications. The ideal candidate should have hands-on experience with Appium, mobile…
Added 9 days ago
A
Software Development Engineer (Chip Product Security)
AMD
Markham, ON
- $125,440 to $188,160 USD / year
- Full-time
Extensive software development experience in Java, .Net, C++, Python, SQL, UNIX/Linux.
Added 9 days ago
AS
Lead Data Scientist
AgileGrid Solutions
Canada
- Full-time
You bring at least eight years of applied machine learning or data science experience and a record of building and shipping multiple models used by customers. You have set technical…
Added 9 days ago
SM
RQ00812 – Business Intelligence Specialist – Oracle – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Intelligence Specialist – Oracle with strong expertise in Oracle, Python, AWS Glue Python Shell, AWS Database Migration Service (AWS DMS), Amazon Redshift,…
Added 9 days ago
A
Forward Deployed Engineer, Triage (Singapore)
AssemblyAI
Canada
- $115,000 to $135,000 USD / year
- Full-time
AssemblyAI is growing quickly, and we're hiring a Forward Deployed Engineer for our Triage team. You'll own a book of customer accounts up to $50K a year. You'll solve their technical…
Added 9 days ago
SM
RQ00795 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Software Developer with strong experience in Microsoft Visual Studio (.NET) MVC, SQL Server, Microsoft Azure, Python, Django, AWS, Celery, GraphQL, and REST APIs.…
Added 9 days ago
NB
Senior AI Data Scientist
National Bank of Canada
Montreal, QC
- Full-time
Hyper Automation – Cross-sector Solutions, Acceleration and Data team at

AssemblyAI

Forward Deployed Engineer, Triage (Singapore)

Canada

$115,000 to $135,000 USD / year · Full-time

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Job details

Pay: $115,000 to $135,000 USD / year
Job type: Full-time
Posting language: English
Posted: Oct 24, 2026

Original job description

About the role: AssemblyAI is growing quickly, and we're hiring a Forward Deployed Engineer for our Triage team. You'll own a book of customer accounts up to $50K a year. You'll solve their technical problems directly and build and run the agents that handle our first line of customer contact. Most of your work happens in Slack, with customers and with our Engineering and Research teams. What You’ll Do: Own your accounts. Be the technical owner for customers spending up to $50K a year. Diagnose integration issues, unblock them fast, and spot accounts that are ready to grow. Route commercial and pricing conversations to our Portfolio team. Build and manage agents. We run internal agents for customer support and operations, including our customer-facing chat agent, which you'll help bring back online. You'll iterate on these agents, build new ones, and own their quality. Turn escalations into fixes. When our chat agent can't resolve something, it escalates to you. Solve the customer's problem, then fix the agent so it handles that case next time. Close the loop with Engineering and Research. File bugs and feature requests with enough evidence to act on, and turn what customers tell you into product changes. Improve our docs and SDKs. Fix what's confusing customers at the source. What You’ll Need: 2+ years in a technical, customer-facing role (solutions engineering, technical support, developer relations, or software development). We'll consider 1 year for someone with a strong solutions background. Proficiency in at least one programming language. Python preferred; other languages considered. Daily use of coding agents like Claude Code or Codex, with real projects shipped using them. You manage context across long tasks and check agent output before it reaches a customer. Experience with REST APIs, and the ability to read and debug customer code Strong written communication. Most of this job happens in Slack. Ability to hear a customer use case and map it to what our API can do Nice to Have: You've built an agent or automation that other people rely on SQL Experience with speech, audio, or voice AI products Where this role leads: Triage is where you learn our product, our customers, and how we build with agents. Engineers who do well here move into larger books on our Portfolio and Strategic teams. Your manager will work with you on what that path looks like and the timeline. Pay Transparency: AssemblyAI strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity across our team. Our salary ranges are set to be competitive for our size, stage, and industry, and reflect just one component of the full compensation, benefits, and rewards we offer. Salary determinations consider a variety of factors, including relevant experience, technical depth, skills demonstrated during the interview process, and maintaining internal equity with peers on the team. The range shared below represents a general expectation for the posted position. However, we are open to considering candidates who may fall above or below the outlined experience level - in those cases, we will communicate any adjustments to the expected salary range. The range provided applies to candidates located in the United States. For candidates outside of the U.S., the compensation range is set for the local market and will be shared during the interview process. Salary range: $115,000 - $135,000

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More about this job

Responsibilities

Own and support customer accounts, diagnose integration issues, resolve escalations, and identify opportunities for account growth while routing commercial discussions to the Portfolio team. Build and improve customer-support agents, communicate actionable customer feedback to Engineering and Research, and improve documentation and SDKs.

Requirements

Candidates need at least two years of experience in a technical, customer-facing role, with one year considered for applicants with a strong solutions background, and proficiency in a programming language, preferably Python. They should have daily experience shipping projects with coding agents, be able to debug REST API integrations and customer code, communicate clearly in writing, and map customer use cases to API capabilities.

Skills

Customer Account Ownership
Technical Troubleshooting
Customer Support
Agent Development
Python
Programming
REST APIs
Code Debugging
Slack Communication
Customer Communication
SQL
Documentation
SDKs
Automation
Speech and Audio AI

Visa sponsorship

Not detected in the job text

Keywords

Forward Deployed Engineering
Customer Triage
Customer Accounts
Technical Support
Solutions Engineering
Python
REST APIs
Slack
Coding Agents
Claude Code
Codex
Customer-Facing Agents
Agent Quality
Automation
Integration Troubleshooting
Customer Escalations
Engineering
Research
Bug Reporting
Feature Requests
Documentation
SDKs
SQL
Speech AI
Audio AI
Voice AI
API Use Cases

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