Jobs in Canada

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Added 18 days ago
IC
Cloud Operations, Senior Specialist
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
…using AWS Lambda, Event Bridge, Step Functions, and Systems…
Added 18 days ago
GT
Control Systems Engineer
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
- Full-time
…cutting edge underwater technology. You’ll engage in regular development and performance discussions with your manager, have access to an online learning…
Added 18 days ago
GT
Senior Software Developer
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
…contribute to best practices and drive continuous improvement across development processes and product…
Added 18 days ago
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IT Support Specialist
Maple
Toronto, ON
- Full-time
Exposure to workflow automation tools (e.g., Zapier, Google Apps Script) or basic scripting skills (Bash, Python)
Added 18 days ago
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Software Engineer - C++/Linux -AI Gateway
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
You will report to a seasoned Technical Manager who will provide mentorship and guidance as you navigate through your responsibilities. The work setup at Nutanix AI is a hybrid model,…
Added 18 days ago
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Software Engineer - C++/Linux -AI Gateway
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
You will report to a seasoned Technical Manager who will provide mentorship and guidance as you navigate through your responsibilities. The work setup at Nutanix AI is a hybrid model,…
Added 18 days ago
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Forward Deployed Engineer - AI Inference Systems Research
Nutanix
Vancouver, BC
- $132,000 to $198,000 CAD / year
- Full-time
Programming: Strong proficiency in Python and C++ or Go, with an emphasis on systems programming, concurrency, and API development.
Added 18 days ago
Manager, Product Analytics
Rogers Communications
Toronto, ON
The Manager, Product Analytics is a senior analytics professional within the Business Intelligence organization, dedicated to supporting the Product Management team and its stakeholders…
Added 18 days ago
Network Designer
Rogers Communications
Brampton, ON · Toronto, ON
We are looking for Network Designer who will be reporting to the Manager, Engineering – Wireless Data Core, the Data Networks specialist will be the technical Subject Matter Expert (SME) to…
Added 18 days ago
TC
IT Service Desk Analyst
The Citco Group Limited
Toronto, ON
- Full-time
A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.
Added 18 days ago
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Manager, Software Delivery Developer - Gen AI and AI-Accelerated Modernization
Toast
Montreal, QC
- $103,000 to $150,000 CAD / year
- Full-time
…services firm with more than 10,000 people across Canada, hiring a Manager, Software Delivery Developer for its Gen AI and Software Delivery team in Montreal or Quebec City. The team helps…
Added 18 days ago
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Senior Manager - Senior Tech Lead – AI & Technology Transformation
Toast
Montreal, QC
- $103,000 to $190,000 CAD / year
- Full-time
…production across enterprise functions. This Montreal-based Senior Manager, Senior Tech Lead role blends consulting, delivery leadership and hands-on technical work, guiding clients from AI…
Added 18 days ago
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AI Architect, Manager
Avanade
Toronto, ON
- Full-time
Engineering background preferred in related areas – programming, custom software development, app dev.
Added 18 days ago
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Staff Software Engineer, Payments Intelligence
Stripe
Toronto, ON
- Full-time
Experience across a range of software languages and frameworks; our stack includes Java, Ruby, Python, TypeScript, Kafka, Flyte, Airflow, and Mongo.
Added 18 days ago
SH
Senior Manager, Analytics & Insights
SE Health
Markham, ON
- Full-time
Must possess certifications in analytics or platform-based analytics such as CORS or MCSE
Added 18 days ago
TG
Senior Manager, AI and Data
TMX Group
Toronto, ON
- $165,000 to $175,000 CAD / year
- Full-time
Build, coach, and retain a high-performing, diverse team spanning data engineering, and AI engineering; manage hiring, performance, and career development.
Added 18 days ago
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Manager, Business Systems Analysis, TD Securities
TD
Toronto, ON
- Full-time
…risk factors. We are looking for a Business Systems Analysis Manager to join our agile and highly talented development…
Added 19 days ago
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Platform Developer
Plusgrade
Montreal, QC · CAN - Montreal
- Full-time
Kubernetes (EKS) · Docker · AWS · Terraform · Terragrunt · ArgoCD · Helm · GitLab Cloud · Datadog · CloudWatch · Grafana · Splunk Cloud · Bash · Python · Linux Distro · Mac
Added 19 days ago
T
Specialized Market Risk Associate (5375)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 19 days ago
SM
RQ00795 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Hours: 7.25 hours per day, 5 days per week · When working from their home location, the resource must have a private office space and is not permitted to work in an open communal space
Added 19 days ago
Senior Data Analyst
Government of Alberta
Edmonton, AB
Reporting to the Product Manager, Motor Vehicle Modernization, the Senior Data Analyst analyses complex traffic safety system data to identify trends, patterns, and insights that support…
Added 21 days ago
AP
Manager, Data Operations
Alexion Pharmaceuticals, Inc.
Mississauga, ON
- Full-time
That’s why we work, on average, a minimum of three days per week from the office
Added 21 days ago
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Forward Deployed Engineer, Triage (Singapore)
AssemblyAI
Canada
- $115,000 to $135,000 USD / year
- Full-time
…engineering, technical support, developer relations, or software development). We'll consider 1 year for someone with a strong solutions…
Added 21 days ago
ST
Senior Data Engineer
Sensor Tower
Remote, Canada
- Full-time
- Remote
…fast-growing exciting environment. You will report to our Engineering Manager while working closely with the cross-functional product development team and…
Added 21 days ago
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Cloud Network Architect
OnX
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Automation and Infrastructure as Code for networking: Terraform (modules/state), Ansible, and scripting (e.g., Python) with Git-based workflows and CI/CD pipelines for repeatable…

AssemblyAI

Forward Deployed Engineer, Triage (Singapore)

Canada

$115,000 to $135,000 USD / year · Full-time

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Job details

Pay: $115,000 to $135,000 USD / year
Job type: Full-time
Posting language: English
Posted: Oct 24, 2026

Original job description

About the role: AssemblyAI is growing quickly, and we're hiring a Forward Deployed Engineer for our Triage team. You'll own a book of customer accounts up to $50K a year. You'll solve their technical problems directly and build and run the agents that handle our first line of customer contact. Most of your work happens in Slack, with customers and with our Engineering and Research teams. What You’ll Do: Own your accounts. Be the technical owner for customers spending up to $50K a year. Diagnose integration issues, unblock them fast, and spot accounts that are ready to grow. Route commercial and pricing conversations to our Portfolio team. Build and manage agents. We run internal agents for customer support and operations, including our customer-facing chat agent, which you'll help bring back online. You'll iterate on these agents, build new ones, and own their quality. Turn escalations into fixes. When our chat agent can't resolve something, it escalates to you. Solve the customer's problem, then fix the agent so it handles that case next time. Close the loop with Engineering and Research. File bugs and feature requests with enough evidence to act on, and turn what customers tell you into product changes. Improve our docs and SDKs. Fix what's confusing customers at the source. What You’ll Need: 2+ years in a technical, customer-facing role (solutions engineering, technical support, developer relations, or software development). We'll consider 1 year for someone with a strong solutions background. Proficiency in at least one programming language. Python preferred; other languages considered. Daily use of coding agents like Claude Code or Codex, with real projects shipped using them. You manage context across long tasks and check agent output before it reaches a customer. Experience with REST APIs, and the ability to read and debug customer code Strong written communication. Most of this job happens in Slack. Ability to hear a customer use case and map it to what our API can do Nice to Have: You've built an agent or automation that other people rely on SQL Experience with speech, audio, or voice AI products Where this role leads: Triage is where you learn our product, our customers, and how we build with agents. Engineers who do well here move into larger books on our Portfolio and Strategic teams. Your manager will work with you on what that path looks like and the timeline. Pay Transparency: AssemblyAI strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity across our team. Our salary ranges are set to be competitive for our size, stage, and industry, and reflect just one component of the full compensation, benefits, and rewards we offer. Salary determinations consider a variety of factors, including relevant experience, technical depth, skills demonstrated during the interview process, and maintaining internal equity with peers on the team. The range shared below represents a general expectation for the posted position. However, we are open to considering candidates who may fall above or below the outlined experience level - in those cases, we will communicate any adjustments to the expected salary range. The range provided applies to candidates located in the United States. For candidates outside of the U.S., the compensation range is set for the local market and will be shared during the interview process. Salary range: $115,000 - $135,000

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More about this job

Responsibilities

Own and support customer accounts, diagnose integration issues, resolve escalations, and identify opportunities for account growth while routing commercial discussions to the Portfolio team. Build and improve customer-support agents, communicate actionable customer feedback to Engineering and Research, and improve documentation and SDKs.

Requirements

Candidates need at least two years of experience in a technical, customer-facing role, with one year considered for applicants with a strong solutions background, and proficiency in a programming language, preferably Python. They should have daily experience shipping projects with coding agents, be able to debug REST API integrations and customer code, communicate clearly in writing, and map customer use cases to API capabilities.

Skills

Customer Account Ownership
Technical Troubleshooting
Customer Support
Agent Development
Python
Programming
REST APIs
Code Debugging
Slack Communication
Customer Communication
SQL
Documentation
SDKs
Automation
Speech and Audio AI

Visa sponsorship

Not detected in the job text

Keywords

Forward Deployed Engineering
Customer Triage
Customer Accounts
Technical Support
Solutions Engineering
Python
REST APIs
Slack
Coding Agents
Claude Code
Codex
Customer-Facing Agents
Agent Quality
Automation
Integration Troubleshooting
Customer Escalations
Engineering
Research
Bug Reporting
Feature Requests
Documentation
SDKs
SQL
Speech AI
Audio AI
Voice AI
API Use Cases

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Jobs in Canada