Jobs in Canada

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Added 21 days ago
AP
Manager, Data Operations
Alexion Pharmaceuticals, Inc.
Mississauga, ON
- Full-time
That’s why we work, on average, a minimum of three days per week from the office
Added 21 days ago
A
Forward Deployed Engineer, Triage (Singapore)
AssemblyAI
Canada
- $115,000 to $135,000 USD / year
- Full-time
…engineering, technical support, developer relations, or software development). We'll consider 1 year for someone with a strong solutions…
Added 21 days ago
ST
Senior Data Engineer
Sensor Tower
Remote, Canada
- Full-time
- Remote
…fast-growing exciting environment. You will report to our Engineering Manager while working closely with the cross-functional product development team and…
Added 21 days ago
O
Cloud Network Architect
OnX
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Automation and Infrastructure as Code for networking: Terraform (modules/state), Ansible, and scripting (e.g., Python) with Git-based workflows and CI/CD pipelines for repeatable…
Added 21 days ago
Principal Software Engineer
Conga
Canada
…to innovate and support growth through individual and team development, all within an environment where every voice is…
Added 21 days ago
T
Senior Applied Machine Learning Scientist, Generative AI Model Validation ATH# 5480
TD
Toronto, ON · Montreal, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 21 days ago
S
Operational Developer
Sherweb
QC
- Full-time
Proximity to your direct manager and open, honest communication to support your development
Added 21 days ago
Senior Engineering Manager - Hospitality
OpenTable
Toronto, ON
As a Senior Engineering Manager of this team, you will be responsible for the team's technical vision, strategy, execution, and the growth of our talented Senior+ product engineers.
Added 21 days ago
KC
Information Technology (IT) Manager
Kepler Communications Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
$1,500 annual professional development fund to support your growth.
Added 21 days ago
TS
Global Equity Derivatives Operations Analyst II
TD Securities
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 22 days ago
T
Global Equity Derivatives Operations Analyst II
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 22 days ago
NB
Senior Developer Data Engineering
National Bank of Canada
Montreal, QC
- Full-time
Define and implement development, security, governance,
Added 22 days ago
T
Audit Manager II, Models Audit
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 22 days ago
A
Senior Manager Data & AI Technical Strategy Lead
Avanade
Ottawa, ON
- Full-time
Added 22 days ago
T
Business Insights Specialist (Financial Crimes)
TD
Toronto, ON
- Full-time
The successful candidate will leverage fraud expertise, strong analytical thinking, and advanced coding skills in Python and SQL to develop actionable insights, support detection rule…
Added 22 days ago
P
Financial Instruments Valuation and Market Risk Manager
PwC
Toronto, ON · Montreal, QC
- Full-time
As a Financial Instruments Valuation and Market Risk Manager, unlock your potential and embrace the chance to drive meaningful outcomes that will elevate your career. Your role will…
Added 22 days ago
TR
Senior Manager, AI Engineering
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
We are looking for a Senior Manager, AI Engineering to build and lead a team that is evolving KeyCite for the next generation of AI-powered legal research. You will lead engineers across…
Added 22 days ago
B
Data Engineer, Fraud Predictive Analytics
BMO
Toronto, ON · FCP
- Full-time
…resonates with business/groups. Drives innovation through the development of Data & AI products that can be leveraged across Financial Crimes Unit to build advanced fraud detection, fraud…
Added 22 days ago
PR
Sr Lead-IT Infrastructure Ops (Associate Manager)
Peel Regional Police
Brampton, ON
- $165,396 to $179,322 CAD / year
- Full-time
…input into hiring, onboarding, discipline, training and career-development decisions for direct and indirect reports; takes shared accountability with the Manager for team results, employee…
Added 22 days ago
B
Lead DevOps Engineer
BMO
Toronto, ON · YNG
- Full-time
Experience working in Agile software development environments.
Added 22 days ago
Senior Specialist, Strategic and Reputational Risk (Financial Risk Oversight - Credit Risk)
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
…models and analytics; risk policy compliance; risk appetite development or monitoring; and build and maintain forward-looking…
Added 22 days ago
TD
DevOps Engineer
Time Doctor
Remote, Canada
- Contract
- Remote
You automate repetitive work in Bash, Python or Go.
Added 22 days ago
HI
Senior Analyst, Investment Analytics and AI Automation
Hillsdale Investment Management Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Solution Development: Identify opportunities for automation and design, develop, and maintain automation and data solutions for recurring IIS workflows and institutional client…
Added 22 days ago
PC
Risk Modelling Services, Actuarial, Life Manager
PwC Canada
Toronto, ON
- Full-time
…and leaders who are committed to supporting your professional development and long-term goals. Through diverse learning opportunities, challenging engagements, and exposure to…
Added 22 days ago
TS
AVP, AI & Innovation
TD Securities
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

AssemblyAI

Forward Deployed Engineer, Triage (Singapore)

Canada

$115,000 to $135,000 USD / year · Full-time

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Job details

Pay: $115,000 to $135,000 USD / year
Job type: Full-time
Posting language: English
Posted: Oct 24, 2026

Original job description

About the role: AssemblyAI is growing quickly, and we're hiring a Forward Deployed Engineer for our Triage team. You'll own a book of customer accounts up to $50K a year. You'll solve their technical problems directly and build and run the agents that handle our first line of customer contact. Most of your work happens in Slack, with customers and with our Engineering and Research teams. What You’ll Do: Own your accounts. Be the technical owner for customers spending up to $50K a year. Diagnose integration issues, unblock them fast, and spot accounts that are ready to grow. Route commercial and pricing conversations to our Portfolio team. Build and manage agents. We run internal agents for customer support and operations, including our customer-facing chat agent, which you'll help bring back online. You'll iterate on these agents, build new ones, and own their quality. Turn escalations into fixes. When our chat agent can't resolve something, it escalates to you. Solve the customer's problem, then fix the agent so it handles that case next time. Close the loop with Engineering and Research. File bugs and feature requests with enough evidence to act on, and turn what customers tell you into product changes. Improve our docs and SDKs. Fix what's confusing customers at the source. What You’ll Need: 2+ years in a technical, customer-facing role (solutions engineering, technical support, developer relations, or software development). We'll consider 1 year for someone with a strong solutions background. Proficiency in at least one programming language. Python preferred; other languages considered. Daily use of coding agents like Claude Code or Codex, with real projects shipped using them. You manage context across long tasks and check agent output before it reaches a customer. Experience with REST APIs, and the ability to read and debug customer code Strong written communication. Most of this job happens in Slack. Ability to hear a customer use case and map it to what our API can do Nice to Have: You've built an agent or automation that other people rely on SQL Experience with speech, audio, or voice AI products Where this role leads: Triage is where you learn our product, our customers, and how we build with agents. Engineers who do well here move into larger books on our Portfolio and Strategic teams. Your manager will work with you on what that path looks like and the timeline. Pay Transparency: AssemblyAI strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity across our team. Our salary ranges are set to be competitive for our size, stage, and industry, and reflect just one component of the full compensation, benefits, and rewards we offer. Salary determinations consider a variety of factors, including relevant experience, technical depth, skills demonstrated during the interview process, and maintaining internal equity with peers on the team. The range shared below represents a general expectation for the posted position. However, we are open to considering candidates who may fall above or below the outlined experience level - in those cases, we will communicate any adjustments to the expected salary range. The range provided applies to candidates located in the United States. For candidates outside of the U.S., the compensation range is set for the local market and will be shared during the interview process. Salary range: $115,000 - $135,000

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More about this job

Responsibilities

Own and support customer accounts, diagnose integration issues, resolve escalations, and identify opportunities for account growth while routing commercial discussions to the Portfolio team. Build and improve customer-support agents, communicate actionable customer feedback to Engineering and Research, and improve documentation and SDKs.

Requirements

Candidates need at least two years of experience in a technical, customer-facing role, with one year considered for applicants with a strong solutions background, and proficiency in a programming language, preferably Python. They should have daily experience shipping projects with coding agents, be able to debug REST API integrations and customer code, communicate clearly in writing, and map customer use cases to API capabilities.

Skills

Customer Account Ownership
Technical Troubleshooting
Customer Support
Agent Development
Python
Programming
REST APIs
Code Debugging
Slack Communication
Customer Communication
SQL
Documentation
SDKs
Automation
Speech and Audio AI

Visa sponsorship

Not detected in the job text

Keywords

Forward Deployed Engineering
Customer Triage
Customer Accounts
Technical Support
Solutions Engineering
Python
REST APIs
Slack
Coding Agents
Claude Code
Codex
Customer-Facing Agents
Agent Quality
Automation
Integration Troubleshooting
Customer Escalations
Engineering
Research
Bug Reporting
Feature Requests
Documentation
SDKs
SQL
Speech AI
Audio AI
Voice AI
API Use Cases

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Work requirements

Jobs in Canada