Jobs in Canada

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Added 1 hour ago
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Firmware Engineer
Actalent
Richmond, BC
- $40 to $65 CAD / hour
- Full-time
This Firmware Engineer role focuses on developing firmware and connectivity software for advanced electronic and mechatronic products in the marine industry. You will contribute to the full…
Added 3 hours ago
AM
ASIC Verification Engineer, AI Networking IP
Advanced Micro Devices, Inc
Ottawa, ON
- Full-time
We are looking for a talented ASIC Verification Engineer to join our team of experts, developing high-performance networking and communications IP for advanced AMD products. You’ll work…
Added 3 hours ago
TL
Product focused Software Engineer
Total Life, Inc.
Remote, Canada
- Full-time
- Remote
Added 4 hours ago
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Backend Python AI Engineer
iTech US Inc
Canada
- Contract
We are looking for a hands-on Python AI Engineer to build and enhance an enterprise knowledge platform evolving from traditional RAG-based chatbots toward advanced, agent-driven knowledge…
Added 4 hours ago
TL
Product focused Software Engineer
Total Life
Vancouver, BC
- Full-time
Added 4 hours ago
PC
Cloud Infrastructure Engineer, Senior Associate
PwC Canada
Ottawa, ON
- Full-time
Infrastructure Automation: Develop automated processes for cloud resource provisioning, configuration, and management using tools like Terraform.
Added 4 hours ago
PC
Cloud Infrastructure Engineer, Senior Associate
PwC Canada
Toronto, ON
- Full-time
Infrastructure Automation: Develop automated processes for cloud resource provisioning, configuration, and management using tools like Terraform.
Added 4 hours ago
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Marketing Engineer & Director of AEO
Notified
Toronto, ON
- Full-time
We are looking for a Marketing Engineer & Director of AEO to own how our brand is discovered, understood, cited, and recommended across search engines, answer engines, AI assistants, and…
Added 6 hours ago
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Principal Software Engineer
EngRadar
Kitamaat 2, BC
- Full-time
As a Principal Software Engineer on Conga’s B2B Platform Engineering, Core Services team, you’ll own the security, identity, and access management capabilities that every Conga B2B product…
Added 6 hours ago
NE
Physical AI Engineer
Neatco Engineering Services Inc.
Waterloo, ON
- Contract
Title: Physical AI Engineer: Robotics and Simulation
Added 6 hours ago
NE
Physical AI Engineer
Neatco Engineering Services Inc.
Waterloo, ON
- Contract
Title: Physical AI Engineer: Robotics and Simulation
Added 10 hours ago
AI
Senior Quality Assurance Engineer
AI Interviews
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are looking for a Senior QA Engineer with strong experience in automation testing of mobile and web applications. The ideal candidate should have hands-on experience with Appium, mobile…
Added 11 hours ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Added 11 hours ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
Demonstrated hands-on experience using Security Copilot and security automation agents to support CTEM execution is required. This includes AI-assisted threat analysis, correlation of…
Added 11 hours ago
A
Forward Deployed Engineer, Triage (Singapore)
AssemblyAI
Canada
- $115,000 to $135,000 USD / year
- Full-time
AssemblyAI is growing quickly, and we're hiring a Forward Deployed Engineer for our Triage team. You'll own a book of customer accounts up to $50K a year. You'll solve their technical…
Added 17 hours ago
Senior Data Engineer, Data Platform & Operations
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
We're searching for a Senior Data Engineer, Data Platform & Operations. Are you searching for new possibilities?
Added 19 hours ago
AI
Senior QA
AI Interviews
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are looking for a Senior QA Engineer with strong experience in automation testing of mobile and web applications. The ideal candidate should have hands-on experience with Appium, mobile…
Added 20 hours ago
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Software Engineer - Billing & Internal Tooling
Baseten
Montreal, QC
- $165,000 to $330,000 USD / year
- Full-time
As a Software Engineer at Baseten, you will own one of the most critical surfaces of our business: pricing, billing, and revenue infrastructure.
Added 21 hours ago
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Mechanical BIM Designer
HDR
Toronto, ON
- Full-time
…environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 22 hours ago
PC
Cloud Infrastructure Engineer, Senior Associate
PwC Canada
Toronto, ON
- Full-time
Infrastructure Automation: Develop automated processes for cloud resource provisioning, configuration, and management using tools like Terraform.
Added 22 hours ago
PC
Cloud Infrastructure Engineer, Senior Associate
PwC Canada
Ottawa, ON
- Full-time
Infrastructure Automation: Develop automated processes for cloud resource provisioning, configuration, and management using tools like Terraform.
Added 23 hours ago
V
Security Engineer
Varicent
Toronto, ON
- Full-time
The Security Engineer is a fully qualified, career-level engineer who independently owns defined security workstreams across operations and engineering. You will own the day-to-day health…
Added 1 day ago
Security Engineer
Varicent
Toronto, ON
The Security Engineer is a fully qualified, career-level engineer who independently owns defined security workstreams across operations and engineering. You will own the day-to-day health…
Added 1 day ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
Demonstrated hands-on experience using Security Copilot and security automation agents to support CTEM execution is required. This includes AI-assisted threat analysis, correlation of…
Added 1 day ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time

AssemblyAI

Forward Deployed Engineer, Triage (Singapore)

Canada

$115,000 to $135,000 USD / year · Full-time

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Job details

Pay: $115,000 to $135,000 USD / year
Job type: Full-time
Posting language: English
Posted: Oct 24, 2026

Original job description

About the role: AssemblyAI is growing quickly, and we're hiring a Forward Deployed Engineer for our Triage team. You'll own a book of customer accounts up to $50K a year. You'll solve their technical problems directly and build and run the agents that handle our first line of customer contact. Most of your work happens in Slack, with customers and with our Engineering and Research teams. What You’ll Do: Own your accounts. Be the technical owner for customers spending up to $50K a year. Diagnose integration issues, unblock them fast, and spot accounts that are ready to grow. Route commercial and pricing conversations to our Portfolio team. Build and manage agents. We run internal agents for customer support and operations, including our customer-facing chat agent, which you'll help bring back online. You'll iterate on these agents, build new ones, and own their quality. Turn escalations into fixes. When our chat agent can't resolve something, it escalates to you. Solve the customer's problem, then fix the agent so it handles that case next time. Close the loop with Engineering and Research. File bugs and feature requests with enough evidence to act on, and turn what customers tell you into product changes. Improve our docs and SDKs. Fix what's confusing customers at the source. What You’ll Need: 2+ years in a technical, customer-facing role (solutions engineering, technical support, developer relations, or software development). We'll consider 1 year for someone with a strong solutions background. Proficiency in at least one programming language. Python preferred; other languages considered. Daily use of coding agents like Claude Code or Codex, with real projects shipped using them. You manage context across long tasks and check agent output before it reaches a customer. Experience with REST APIs, and the ability to read and debug customer code Strong written communication. Most of this job happens in Slack. Ability to hear a customer use case and map it to what our API can do Nice to Have: You've built an agent or automation that other people rely on SQL Experience with speech, audio, or voice AI products Where this role leads: Triage is where you learn our product, our customers, and how we build with agents. Engineers who do well here move into larger books on our Portfolio and Strategic teams. Your manager will work with you on what that path looks like and the timeline. Pay Transparency: AssemblyAI strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity across our team. Our salary ranges are set to be competitive for our size, stage, and industry, and reflect just one component of the full compensation, benefits, and rewards we offer. Salary determinations consider a variety of factors, including relevant experience, technical depth, skills demonstrated during the interview process, and maintaining internal equity with peers on the team. The range shared below represents a general expectation for the posted position. However, we are open to considering candidates who may fall above or below the outlined experience level - in those cases, we will communicate any adjustments to the expected salary range. The range provided applies to candidates located in the United States. For candidates outside of the U.S., the compensation range is set for the local market and will be shared during the interview process. Salary range: $115,000 - $135,000

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More about this job

Responsibilities

Own and support customer accounts, diagnose integration issues, resolve escalations, and identify opportunities for account growth while routing commercial discussions to the Portfolio team. Build and improve customer-support agents, communicate actionable customer feedback to Engineering and Research, and improve documentation and SDKs.

Requirements

Candidates need at least two years of experience in a technical, customer-facing role, with one year considered for applicants with a strong solutions background, and proficiency in a programming language, preferably Python. They should have daily experience shipping projects with coding agents, be able to debug REST API integrations and customer code, communicate clearly in writing, and map customer use cases to API capabilities.

Skills

Customer Account Ownership
Technical Troubleshooting
Customer Support
Agent Development
Python
Programming
REST APIs
Code Debugging
Slack Communication
Customer Communication
SQL
Documentation
SDKs
Automation
Speech and Audio AI

Visa sponsorship

Not detected in the job text

Keywords

Forward Deployed Engineering
Customer Triage
Customer Accounts
Technical Support
Solutions Engineering
Python
REST APIs
Slack
Coding Agents
Claude Code
Codex
Customer-Facing Agents
Agent Quality
Automation
Integration Troubleshooting
Customer Escalations
Engineering
Research
Bug Reporting
Feature Requests
Documentation
SDKs
SQL
Speech AI
Audio AI
Voice AI
API Use Cases

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