Jobs in Canada

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Added 2 hours ago
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Agentic Commerce AI Engineering Lead
Azoma
ON · Ontario, Canada
- Full-time
Personally build AI capabilities across shopper and product understanding, retrieval and ranking, model adaptation and agent workflows, choosing techniques according to the problem and…
Added 2 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
Salesforce Ecosystem Mastery: In-depth functional knowledge of core products (Sales Cloud, Service Cloud, Experience Cloud, or Agent force tools) and declarative platform capabilities.
Added 2 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
Salesforce Ecosystem Mastery: In-depth functional knowledge of core products (Sales Cloud, Service Cloud, Experience Cloud, or Agent force tools) and declarative platform capabilities.
Added 3 hours ago
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Allstate Sales Agent
Allstate
Ottawa, ON · Barrhaven Ottawa Agency
- Full-time
As an Allstate Sales Agent, you’ll grow your own book of business, build strong relationships in your community, and help people protect what matters most. This is a hybrid role, where…
Added 9 hours ago
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Platform Software Engineer - Fintech
SweetTech
Montreal, QC
- Full-time
…constraints, understand data flows and permissions, review agent-generated changes, and verify correctness, security, and production readiness. You remain accountable for the outcome even…
Added 9 hours ago
IU
Backend Python AI Engineer
iTech US Inc
Canada
- Contract
…evolving from traditional RAG-based chatbots toward advanced, agent-driven knowledge…
Added 9 hours ago
TL
Product focused Software Engineer
Total Life
Vancouver, BC
- Full-time
Software Developer, Product, Growth & AI Agents
Added 9 hours ago
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Marketing Engineer & Director of AEO
Notified
Toronto, ON
- Full-time
LLM and agent tooling such as OpenAI, Anthropic, LangChain, CrewAI, n8n, Zapier, Make, Gumloop, or comparable systems.
Added 11 hours ago
Director, Talent Acquisition and Employee Success
Tigera
Vancouver, BC
Tigera - the pioneer behind Calico and Lynx - is defining the future of AI agent security, workload governance, and cloud-native networking. As autonomous AI agents, LLM frameworks, and…
Added 16 hours ago
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Forward Deployed Engineer, Triage (Singapore)
AssemblyAI
Canada
- $115,000 to $135,000 USD / year
- Full-time
Build and manage agents. We run internal agents for customer support and operations, including our customer-facing chat agent, which you'll help bring back online. You'll iterate on these…
Added 17 hours ago
SM
Python Developer - Hybrid
S M Software Solutions Inc
Mississauga, ON
- Full-time
We are seeking an experienced Python Developer with 8+ years of experience to develop backend services, analyze data flows and source code, and build reliable software solutions. The ideal…
Added 20 hours ago
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Enterprise Engineering Services Sales, Director
PwC
Toronto, ON
- Full-time
Added 22 hours ago
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Asset Protection Partner
sephora.com
Abbotsford, BC
- $25 to $30 CAD / hour
- Full-time
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 23 hours ago
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Bilingual Senior Associate-Financial Crime and AML
PwC
Toronto, ON · Montreal, QC
- Full-time
Added 23 hours ago
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Private Business Tax, Manager (Bilingual FR/EN)
PwC
Quebec, QC
- Full-time
Added 23 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
Salesforce Ecosystem Mastery: In-depth functional knowledge of core products (Sales Cloud, Service Cloud, Experience Cloud, or Agent force tools) and declarative platform capabilities.
Added 1 day ago
CR
Global Forwarding Agent (Ocean Import)
C.H. Robinson
Montreal, QC
- Full-time
We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Global Forwarding Agent (Ocean Import). Is that you? Are you detail-oriented,…
Added 1 day ago
S
Asset Protection Partner
sephora.com
Coquitlam, BC
- $25 to $30 CAD / hour
- Full-time
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 1 day ago
CS
AI & Automation Solutions Specialist
CAA Saskatchewan
Regina, SK
- Full-time
Identify, assess, and prioritize AI Agent and automation opportunities in partnership with business lines.
Added 1 day ago
S
Asset Protection Partner
sephora.com
Surrey, BC
- $25 to $30 CAD / hour
- Full-time
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 1 day ago
SM
Python Developer - Hybrid
S M Software Solutions Inc
Mississauga, ON
- Full-time
We are seeking an experienced Python Developer with 8+ years of experience to develop backend services, analyze data flows and source code, and build reliable software solutions. The ideal…
Added 1 day ago
SM
Python Developer - Hybrid
S M Software Solutions Inc
Mississauga, ON
- Full-time
We are seeking an experienced Python Developer with 8+ years of experience to develop backend services, analyze data flows and source code, and build reliable software solutions. The ideal…
Added 1 day ago
SM
Python Developer - Hybrid
S M Software Solutions Inc
Mississauga, ON
- Full-time
We are seeking an experienced Python Developer with 8+ years of experience to develop backend services, analyze data flows and source code, and build reliable software solutions. The ideal…
Added 1 day ago
A
AI/ML Systems Engineer
Actalent
Ottawa, ON
- $55 to $79 CAD / hour
- Contract
Hands-on experience with LLMs, semantic retrieval, vector search, ranking systems, agent-based workflows, or decision-support systems.
Added 1 day ago
A
AI/ML Systems Engineer
Actalent
Ottawa, ON
- $55 to $79 CAD / hour
- Contract
Hands-on experience with LLMs, semantic retrieval, vector search, ranking systems, agent-based workflows, or decision-support systems.

AssemblyAI

Forward Deployed Engineer, Triage (Singapore)

Canada

$115,000 to $135,000 USD / year · Full-time

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Job details

Pay: $115,000 to $135,000 USD / year
Job type: Full-time
Posting language: English
Posted: Oct 24, 2026

Original job description

About the role: AssemblyAI is growing quickly, and we're hiring a Forward Deployed Engineer for our Triage team. You'll own a book of customer accounts up to $50K a year. You'll solve their technical problems directly and build and run the agents that handle our first line of customer contact. Most of your work happens in Slack, with customers and with our Engineering and Research teams. What You’ll Do: Own your accounts. Be the technical owner for customers spending up to $50K a year. Diagnose integration issues, unblock them fast, and spot accounts that are ready to grow. Route commercial and pricing conversations to our Portfolio team. Build and manage agents. We run internal agents for customer support and operations, including our customer-facing chat agent, which you'll help bring back online. You'll iterate on these agents, build new ones, and own their quality. Turn escalations into fixes. When our chat agent can't resolve something, it escalates to you. Solve the customer's problem, then fix the agent so it handles that case next time. Close the loop with Engineering and Research. File bugs and feature requests with enough evidence to act on, and turn what customers tell you into product changes. Improve our docs and SDKs. Fix what's confusing customers at the source. What You’ll Need: 2+ years in a technical, customer-facing role (solutions engineering, technical support, developer relations, or software development). We'll consider 1 year for someone with a strong solutions background. Proficiency in at least one programming language. Python preferred; other languages considered. Daily use of coding agents like Claude Code or Codex, with real projects shipped using them. You manage context across long tasks and check agent output before it reaches a customer. Experience with REST APIs, and the ability to read and debug customer code Strong written communication. Most of this job happens in Slack. Ability to hear a customer use case and map it to what our API can do Nice to Have: You've built an agent or automation that other people rely on SQL Experience with speech, audio, or voice AI products Where this role leads: Triage is where you learn our product, our customers, and how we build with agents. Engineers who do well here move into larger books on our Portfolio and Strategic teams. Your manager will work with you on what that path looks like and the timeline. Pay Transparency: AssemblyAI strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity across our team. Our salary ranges are set to be competitive for our size, stage, and industry, and reflect just one component of the full compensation, benefits, and rewards we offer. Salary determinations consider a variety of factors, including relevant experience, technical depth, skills demonstrated during the interview process, and maintaining internal equity with peers on the team. The range shared below represents a general expectation for the posted position. However, we are open to considering candidates who may fall above or below the outlined experience level - in those cases, we will communicate any adjustments to the expected salary range. The range provided applies to candidates located in the United States. For candidates outside of the U.S., the compensation range is set for the local market and will be shared during the interview process. Salary range: $115,000 - $135,000

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More about this job

Responsibilities

Own and support customer accounts, diagnose integration issues, resolve escalations, and identify opportunities for account growth while routing commercial discussions to the Portfolio team. Build and improve customer-support agents, communicate actionable customer feedback to Engineering and Research, and improve documentation and SDKs.

Requirements

Candidates need at least two years of experience in a technical, customer-facing role, with one year considered for applicants with a strong solutions background, and proficiency in a programming language, preferably Python. They should have daily experience shipping projects with coding agents, be able to debug REST API integrations and customer code, communicate clearly in writing, and map customer use cases to API capabilities.

Skills

Customer Account Ownership
Technical Troubleshooting
Customer Support
Agent Development
Python
Programming
REST APIs
Code Debugging
Slack Communication
Customer Communication
SQL
Documentation
SDKs
Automation
Speech and Audio AI

Visa sponsorship

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Keywords

Forward Deployed Engineering
Customer Triage
Customer Accounts
Technical Support
Solutions Engineering
Python
REST APIs
Slack
Coding Agents
Claude Code
Codex
Customer-Facing Agents
Agent Quality
Automation
Integration Troubleshooting
Customer Escalations
Engineering
Research
Bug Reporting
Feature Requests
Documentation
SDKs
SQL
Speech AI
Audio AI
Voice AI
API Use Cases

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