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Added 8 mins ago
M
Manager, National Tax Services
MNP
Maple Ridge, BC
- Full-time
…diverse team of professionals provides best-in-class industry and technical expertise to internally drive the success of our Tax practice. As a trusted advisor, you’ll work internally to…
Added 8 mins ago
M
Manager, National Tax Services
MNP
Surrey, BC
- Full-time
…diverse team of professionals provides best-in-class industry and technical expertise to internally drive the success of our Tax practice. As a trusted advisor, you’ll work internally to…
Added 8 mins ago
M
Manager, National Tax Services
MNP
Vancouver, BC
- Full-time
…diverse team of professionals provides best-in-class industry and technical expertise to internally drive the success of our Tax practice. As a trusted advisor, you’ll work internally to…
Added 9 mins ago
FA
Full Stack Developer (AI-Native)
Forum Asset Management
Toronto, ON
- Full-time
…acquisition of Alignvest Student Housing, making us the largest owner and developer of Purpose-Built Student Accommodations (PBSA) in Canada. Our open-ended Real Estate Income and Impact…
Added 37 mins ago
A
Senior Manager, Data Governance Implementation
Aviso
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
…committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly…
Added 37 mins ago
NB
Private Relationship Banker
National Bank of Canada
Rouyn-Noranda, QC
- Full-time
We promote continuous learning through a variety of development opportunities, including hands-on experience, access to training resources, and collaboration with colleagues from diverse…
Added 37 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Bromont, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 37 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Amherst, QC · Saint-Rémi-d’Amherst, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 37 mins ago
RC
Senior Associate, Process Risk and Controls
RSM Canada
Toronto, ON
- Full-time
This role offers meaningful client exposure, ongoing professional development, mentorship opportunities, and the ability to contribute to a collaborative and inclusive culture. You will…
Added 37 mins ago
NB
Associate
National Bank of Canada
AB · Edmonton, AB
- Full-time
Participate in structured learning, coaching, and practical development.
Added 37 mins ago
NB
Associate Wealth Advisor
National Bank of Canada
Calgary, AB
- Full-time
values continuous development and internal mobility. Our personalized learning
Added 39 mins ago
B
Senior Manager, Commercial Cards Fraud Strategy
BMO
Toronto, ON · Halifax, NS · FCP
- Full-time
…group goals. Provides subject matter expertise in the design, development, management and implementation of assigned projects from business case development through…
Added 39 mins ago
KS
In-Store Sales Advisor (Full-Time/Part-Time) - Red Deer, AB
Kognitive Sales Solutions
Red Deer, AB
- Full-time
- Part-time
Fully paid, structured training from day one plus ongoing coaching and skill development
Added 39 mins ago
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In-store Credit Sales Advisor - Winnipeg, MB
Kognitive Sales Solutions
Winnipeg, MB
- Full-time
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Added 39 mins ago
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Energy Sales Advisor (Part-Time/Full-Time) - Edmonton, AB
Kognitive Sales Solutions
AB · Edmonton, Alberta
- Full-time
- Part-time
Embrace a mindset that values learning, development, and adaptability to drive personal and organizational growth.
Added 39 mins ago
AW
Senior Manager, Data Governance Implementation
Aviso Wealth
Remote, Canada
- $115,000 to $135,000 CAD / year
- Full-time
- Remote
…committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly…
Added 39 mins ago
Manager, Client Growth & Lead Generation - Tangerine
Scotiabank
Toronto, ON
You will have access to thousands of online and in person learning experiences at your fingertips to elevate your career and accelerate your development.
Added 39 mins ago
PP
Foreman
Pembina Pipeline Corporation
Prince Rupert, BC
- $132,000 to $147,000 CAD / year
The Foreman is a frontline leader responsible for coaching and supporting employees while promoting a strong safety culture, operational excellence, and continuous improvement. This…
Added 39 mins ago
EHS Director
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Calgary, AB
Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership…
Added 39 mins ago
Assistant Director, Academic Financial Operations (Term)
University of Toronto
Mississauga, ON
Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing…
Added 54 mins ago
A
Customer Success Manager- 1 Year Term
Assent
Ottawa, ON
- $75,000 to $95,000 CAD / year
- Full-time
Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to…
Added 1 hour ago
D
Modeling & Risk Management - Senior Risk Analyst
Driven
ON · Ontario, Canada
- Full-time
…Purpose Unlimited’s businesses include Purpose Investments, Advisor Solutions by Purpose, and…
Added 1 hour ago
Financial Advisor - Citadel Village, St. Albert, AB
Scotiabank
St. Albert, AB
At Scotiabank we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that…
Added 1 hour ago
Senior Regional Insurance Manager, Omni Channel Distribution
Scotiabank
Edmonton, AB
Serve as a trusted advisor and subject matter expert for regional sales leaders and distribution partners.
Added 1 hour ago
Financial Advisor - Summit Plaza, Peterborough, Ontario
Scotiabank
Peterborough, ON
At Scotiabank we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that…

Assent

Customer Success Manager- 1 Year Term

Ottawa, ON, Canada

$75,000 to $95,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $95,000 CAD / year
Job type: Full-time
Experience: Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Posting language: English
Posted: Sep 22, 2026

Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

This is a one-year contract with the potential to be extended. Customer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSM, is highly organized with impeccable attention to detail and excellent interpersonal skills. Overall the CSM responsible for customer health metrics and retention.

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins.
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Take on special projects to enhance customer success management processes.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Work with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

Qualifications

Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact, additional languages are considered an asset;
A University, College and/or Post Graduate Certificate in a related area of study or equal working experience;
Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Working knowledge of consultative customer management and/or project management roles;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Solid interpersonal skills - you are able to build stable relationships in a collaborative environment with a diverse group of stakeholders - internally and externally;
Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis;
Excellent time management and organizational skills - ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders;
You have an insatiable thirst for knowledge - you are motivated to learn and keep yourself up-to-date with regards to changing regulations;
You possess maturity, poise and professionalism;
You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate;
You are intellectually curious with excellent problem-solving skills;
You anticipate, understand, and respond to the needs of others and are proactive about communicating;
You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;
You are a critical thinker and can suggest, implement, and support efficient and effective operations;
You are open to feedback, coachable and always striving to self-improve;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.
Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 75000 - CAD 95000 - yearly

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More about this job

Responsibilities

The Customer Success Manager is responsible for managing customer health metrics, retention, and nurturing long-term relationships throughout the customer lifecycle. They will define and execute compliance programs, lead strategic planning sessions, and collaborate with internal teams to drive product adoption and business value.

Requirements

Candidates must have at least 3 years of experience in customer success, project management, or consulting roles. A university or college degree in a related field is required, along with strong communication, interpersonal, and Microsoft Excel skills.

Skills

Customer success
Project management
Consulting
Relationship management
Data analysis
Microsoft Excel
Strategic planning
Regulatory knowledge
Communication skills
Problem-solving
Time management
CRM
Product adoption
Account management
Collaboration

Benefits

Vacation time
Life leave days
Competitive base salary
Corporate bonus program
Retirement savings options
Volunteer days
Flexible work options
Professional development days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Compliance
Product Intelligence
Supply Chain
Regulatory Expertise
PFAS Reporting
Digital Product Passports
B Corporation
CRM
Pivot Tables
Lookup Functions
Executive Business Reviews
Account Management
Strategic Planning
Professional Services
Data Management
Stakeholder Management
Risk Identification
Business Value
Product Adoption
Client Milestones
Project Plans
Team Collaboration
Innovation

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