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NS
Food services manager
Noodlebox Squamish
Squamish, BC
- From $27.69 CAD / hour
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Added 5 mins ago
A5
Shift manager - fast food restaurant
A&W 5860 Laurier-Station
Laurier-Station, QC
- From $18.2 CAD / hour
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 6 mins ago
TH
Assistant manager - food services
Tim Hortons
Montréal, QC · Laval, QC
- From $35 CAD / hour
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Added 7 mins ago
BI
Assistant manager, restaurant
Bistango inc
Montréal, QC
- From $36 CAD / hour
- Full-time
- On-site
Added 11 mins ago
S
Gestionnaire de projet - Préparation opérationnelle (ORP) / Operational Readiness Project Manager
Systemex
Montreal, QC
- Full-time
Systemex is looking for an experienced Operational Readiness Project Manager to support clients in transitioning from project execution to full operations within the mining and industrial…
Added 11 mins ago
M
Food Service Manager , CSNM
Maquise
Toronto, ON · SCARBOROUGH, ON
- Full-time
…transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a…
Added 11 mins ago
Internal/External - OSP Therapist
Canadian Mental Health Association Lambton Kent
Sarnia, ON
The Ontario Structured Psychotherapy (OSP) program aims to increase access to publicly funded, evidence-based Cognitive Behavioural Therapy (CBT) and related approaches for Ontarians with…
Added 11 mins ago
H
Pharm D Degree Senior
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Reporting to the Manager Pharmacy Practice Support, the Pharmacist -PharmD- Degree - Senior is committed to the integration of coordinating the orientation of new pharmacy…
Added 11 mins ago
H
Pharm D Degree Senior
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Reporting to the Manager of Pharmacy Practice Support, the Pharmacist -PharmD- Degree - Senior is committed to the integration of coordinating the orientation of new…
Added 11 mins ago
S
Operations Lead - Full Time
sephora.com
Toronto, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
Added 11 mins ago
SI
Sales Associate
Staples Inc.
Courtenay, BC
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 11 mins ago
M
Senior Manager, Tax
MNP
ON · Mississauga, ON
- Full-time
Make an impact with our Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted…
Added 11 mins ago
M
Senior Manager, Tax
MNP
Stratford, PE · Summerside, PE
- Full-time
Make an impact with our Tax team as a Senior Manager in our Stratford or Summerside, PEI office. This diverse team of professionals delivers customized tax strategies within a complex and…
Added 11 mins ago
M
Senior Manager, Tax / Directeur(trice) principal(e), Fiscalité
MNP
Dieppe, NB · Bathurst, NB
- Full-time
Make an impact with our Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted…
Added 13 mins ago
PH
Restaurant assistant manager
Pizza Hut
Outremont, QC
- From $36.5 CAD / hour
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 17 mins ago
GN
Nail salon manager
Gloss nail bar
Medicine Hat, AB
- From $38 CAD / hour
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 23 mins ago
PC
Project Engineer
Pattillo Construction Corporation
Montreal, QC · Urban agglomeration of Montreal, QC
- Volunteer
Assists Project Manager / Superintendent in the review and coordination of the Loss Prevention (Safety) and Quality Control Program.
Added 23 mins ago
SF
Project Engineer
Soletanche Freyssinet
Vancouver, BC
- Full-time
The objective of the position of Project Manager at Menard Canada is to manage and coordinate ground improvement projects, mainly standard to moderately complex, from feasibility study to…
Added 23 mins ago
HI
Site Superintendent
hexcon inc.
London, ON
- Full-time
…Site Superintendent will be reporting to the Field Operations…
Added 23 mins ago
SI
Senior Procurement Specialist - 2FT
Saskatchewan Indian Gaming Authority
Saskatoon, SK
- Full-time
…detailed specifications and confer with the originator and Manager of Acquisitions to eliminate ambiguities and to maximize efficiency in terms of price, delivery and technical suitability…
Added 23 mins ago
SP
Apprentice Electrician 309 Level 3,4, and 5
Spark Power ⚡
Cambridge, ON
- Full-time
Career advancement opportunities (such as Foreman, Project Manager)
Added 23 mins ago
IO
Heating Service Technician - Gas
Irving Oil
Dartmouth, NS
- Full-time
Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
Added 23 mins ago
YO
Director, Big Cove YMCA Camp
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
…wellness, and more. Today, our network is spread across 100+ program locations in HRM and the province, meeting the most urgent needs of our communities in mental health supports,…
Added 23 mins ago
TH
Merchandising Execution Associate Part Time - 7057 Polo Park
The Home Depot Canada
Winnipeg, MB
- Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 23 mins ago
AI
Strategic Sourcing Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Reporting to the Director, Procurement, the Strategic Sourcing Manager is responsible for leading the organization’s strategic sourcing function and developing sourcing strategies aimed at…

Assent

Customer Success Manager- 1 Year Term

Ottawa, ON, Canada

$75,000 to $95,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $95,000 CAD / year
Job type: Full-time
Experience: Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Posting language: English
Posted: Sep 22, 2026

Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

This is a one-year contract with the potential to be extended. Customer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSM, is highly organized with impeccable attention to detail and excellent interpersonal skills. Overall the CSM responsible for customer health metrics and retention.

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins.
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Take on special projects to enhance customer success management processes.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Work with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

Qualifications

Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact, additional languages are considered an asset;
A University, College and/or Post Graduate Certificate in a related area of study or equal working experience;
Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Working knowledge of consultative customer management and/or project management roles;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Solid interpersonal skills - you are able to build stable relationships in a collaborative environment with a diverse group of stakeholders - internally and externally;
Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis;
Excellent time management and organizational skills - ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders;
You have an insatiable thirst for knowledge - you are motivated to learn and keep yourself up-to-date with regards to changing regulations;
You possess maturity, poise and professionalism;
You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate;
You are intellectually curious with excellent problem-solving skills;
You anticipate, understand, and respond to the needs of others and are proactive about communicating;
You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;
You are a critical thinker and can suggest, implement, and support efficient and effective operations;
You are open to feedback, coachable and always striving to self-improve;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.
Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 75000 - CAD 95000 - yearly

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More about this job

Responsibilities

The Customer Success Manager is responsible for managing customer health metrics, retention, and nurturing long-term relationships throughout the customer lifecycle. They will define and execute compliance programs, lead strategic planning sessions, and collaborate with internal teams to drive product adoption and business value.

Requirements

Candidates must have at least 3 years of experience in customer success, project management, or consulting roles. A university or college degree in a related field is required, along with strong communication, interpersonal, and Microsoft Excel skills.

Skills

Customer success
Project management
Consulting
Relationship management
Data analysis
Microsoft Excel
Strategic planning
Regulatory knowledge
Communication skills
Problem-solving
Time management
CRM
Product adoption
Account management
Collaboration

Benefits

Vacation time
Life leave days
Competitive base salary
Corporate bonus program
Retirement savings options
Volunteer days
Flexible work options
Professional development days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Compliance
Product Intelligence
Supply Chain
Regulatory Expertise
PFAS Reporting
Digital Product Passports
B Corporation
CRM
Pivot Tables
Lookup Functions
Executive Business Reviews
Account Management
Strategic Planning
Professional Services
Data Management
Stakeholder Management
Risk Identification
Business Value
Product Adoption
Client Milestones
Project Plans
Team Collaboration
Innovation

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