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Added 10 mins ago
DT
Store Manager
Dollar Tree Stores
Burlington, ON
- Full-time
As a Store Manager, you will be responsible for leading a team of associates to drive profitable sales. Reporting to the District Manager, you will oversee all operational activities within…
Added 10 mins ago
DT
Store Manager
Dollar Tree Stores
Orleans, ON
- Full-time
As a Store Manager, you will be responsible for leading a team of associates to drive profitable sales. Reporting to the District Manager, you will oversee all operational activities within…
Added 10 mins ago
FT
CAC052: Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Montreal, QC
- Full-time
…an import permit is required, uses the electronic internet program to obtain the necessary…
Added 10 mins ago
FT
CAC052: Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Toronto, ON
- Full-time
…an import permit is required, uses the electronic internet program to obtain the necessary…
Added 24 mins ago
B
Retail Associate Part-Time - Saanich
Buckerfield's
Saanich, BC
- Part-time
Buckerfield's Saanich is seeking to hire a continuous part-time Retail Associate to join our fast paced, growing, knowledgeable team.
Added 25 mins ago
TC
Part Time Security - Community Schools
The Corporation of the Town of Ajax
Ajax, ON
- Part-time
…and drink in gym, no outer footwear in gym, start and stop program as stated on permit etc.). Lock doors to school that are off limits when able to prevent unauthorized access. Record any…
Added 25 mins ago
MW
Reservations Coordinator
Mike Wiegele Helicopter Skiing
BC · MWHS
- Full-time
When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.
Added 25 mins ago
C
Manager, Programming
CBC/Radio-Canada
Regina, SK
- Full-time
CBC Saskatchewan is looking for a program manager to help lead CBC Saskatchewan at a pivotal time in the province’s history. You will report to the Director, Journalism and work alongside…
Added 25 mins ago
C
Administrative Support - Level II (Finance) (Telework/Hybrid)
CBC/Radio-Canada
Ottawa, ON
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the hiring Manager according to the guidelines defined by the department.
Added 25 mins ago
CS
Lead Roving Technician
Canadian Solar Inc.
Kitchener, ON · ON
- Full-time
Wondering what your day-to-day could look like as our new Lead Roving Technician? In this role, you’ll play an integral part of the service team, primarily responsible for commissioning and…
Added 25 mins ago
SE
Manager, Product Management (Mobile Enhancements)
Samsung Electronics
Mississauga, ON
- Full-time
Employee Referral program- we want great talent like you!
Added 40 mins ago
A
Sales Executive, SAP Professional Services
Accenture
Toronto, ON
- Full-time
As a Sales Capture, Senior Manager you will be responsible to shape, sell and close large deals that are single or multi-service. Close sales opportunities resulting in profitable sales…
Added 40 mins ago
RA
Production Supervisor - 1st shift (ETO)
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- Full-time
You will report directly to the Production Manager. You will work full time onsite in Cambridge, Ontario.
Added 40 mins ago
CS
Part Time Dishwasher
Cogir Senior Living
Mississauga, ON · The Beechwood
- Part-time
Reporting to the Culinary Manager, the Dishwasher is responsible for the loading, operating and emptying of the dishwasher, in addition to ensuring all kitchen equipment and surfaces are…
Added 1 hour ago
BT
Standards and Training Specialist
Baker Tilly Canada
Peterborough, ON
- Full-time
Reporting to the Manager of Professional Standards and Training, this role plays a key part in supporting the professional development of our assurance team and upholding our commitment to…
Added 1 hour ago
BS
Substance Use Worker - MOAT
Boyle Street Community Service Ltd
Edmonton, AB
- $25.2 to $26.35 CAD / hour
- Full-time
- Temporary
Reporting to the Intake/Triage Program manager, the Substance Use Worker provides support to the community members we serve that are facing substance use problems and challenges.
Added 1 hour ago
AR
Red Seal Heavy Duty Mechanic
ABC Recycling Ltd.
Burnaby, BC
- $38 to $58 CAD / hour
- Full-time
…of our Burnaby, B.C. location. Reporting to the Maintenance Manager, this person will be responsible for the maintenance, repair, and problem diagnosis of mobile equipment (scrap metal…
Added 1 hour ago
AA
Medical Secretary
Access Alliance
Toronto, ON
- $23.08 to $27.42 CAD / hour
Please note that we are advertising two Medical Secretary positions (Part-time: 17.5 hours per week & Full-time: 35 hours per week). When answering the application questions, please clearly…
Added 1 hour ago
R
Client Advisor
RBC
Bridgewater, NS
- Part-time
…environment, you can build a great career with us as a future Account Manager/Banking…
Added 1 hour ago
R
Client Advisor
RBC
Virden, MB
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 1 hour ago
W
Principal Product Manager - Workday AI - Agent Factory
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as…
Added 1 hour ago
SA
Coffee Shop General Manager - Tim Horton's
SSP America
Mississauga, ON
- Full-time
Comprehensive Benefits: Health, Dental, Vision, Life Insurance, RRSP w/ Company Match, Paid Time Off, and Employee Assistance Program.
Added 2 hours ago
RB
Associate Investment Advisor
Royal Bank of Canada
Ottawa, ON
- Full-time
…and helping to grow the business will be a key and exciting part of your…
Added 2 hours ago
AS
Production Supevisor
Andriani S.p.A.
ON · Ontario, Canada
- Full-time
…with Buhler production equipment. This role will play a key part in supporting the expansion and scaling of our operations across North…
Added 2 hours ago
AH
Licensed Practical Nurse
Alberta Health Services
Manning, AB
- Part-time
Classification: Licensed Practical Nurse Union: AUPE AUX Unit and Program: Acute Care, Emergency, Long Term Care Primary Location: Manning Community Health Ctr Location Details: As Per…

Assent

Customer Success Manager- 1 Year Term

Ottawa, ON, Canada

$75,000 to $95,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $95,000 CAD / year
Job type: Full-time
Experience: Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Posting language: English
Posted: Sep 22, 2026

Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

This is a one-year contract with the potential to be extended. Customer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSM, is highly organized with impeccable attention to detail and excellent interpersonal skills. Overall the CSM responsible for customer health metrics and retention.

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins.
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Take on special projects to enhance customer success management processes.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Work with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

Qualifications

Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact, additional languages are considered an asset;
A University, College and/or Post Graduate Certificate in a related area of study or equal working experience;
Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Working knowledge of consultative customer management and/or project management roles;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Solid interpersonal skills - you are able to build stable relationships in a collaborative environment with a diverse group of stakeholders - internally and externally;
Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis;
Excellent time management and organizational skills - ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders;
You have an insatiable thirst for knowledge - you are motivated to learn and keep yourself up-to-date with regards to changing regulations;
You possess maturity, poise and professionalism;
You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate;
You are intellectually curious with excellent problem-solving skills;
You anticipate, understand, and respond to the needs of others and are proactive about communicating;
You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;
You are a critical thinker and can suggest, implement, and support efficient and effective operations;
You are open to feedback, coachable and always striving to self-improve;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.
Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 75000 - CAD 95000 - yearly

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More about this job

Responsibilities

The Customer Success Manager is responsible for managing customer health metrics, retention, and nurturing long-term relationships throughout the customer lifecycle. They will define and execute compliance programs, lead strategic planning sessions, and collaborate with internal teams to drive product adoption and business value.

Requirements

Candidates must have at least 3 years of experience in customer success, project management, or consulting roles. A university or college degree in a related field is required, along with strong communication, interpersonal, and Microsoft Excel skills.

Skills

Customer success
Project management
Consulting
Relationship management
Data analysis
Microsoft Excel
Strategic planning
Regulatory knowledge
Communication skills
Problem-solving
Time management
CRM
Product adoption
Account management
Collaboration

Benefits

Vacation time
Life leave days
Competitive base salary
Corporate bonus program
Retirement savings options
Volunteer days
Flexible work options
Professional development days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Compliance
Product Intelligence
Supply Chain
Regulatory Expertise
PFAS Reporting
Digital Product Passports
B Corporation
CRM
Pivot Tables
Lookup Functions
Executive Business Reviews
Account Management
Strategic Planning
Professional Services
Data Management
Stakeholder Management
Risk Identification
Business Value
Product Adoption
Client Milestones
Project Plans
Team Collaboration
Innovation

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