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Added 43 mins ago
EC
Senior Customer Success Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
…Senior Customer Success Manager, Defence acts as a trusted advisor to senior DND stakeholders, leads multi-year customer success strategies, and orchestrates cross-functional teams to…
Added 43 mins ago
EC
Senior Customer Success Manager, Prairies
Esri Canada
AB · Edmonton, AB
- Full-time
…engagement. The Senior Customer Success Manager acts as a trusted advisor to senior stakeholders, leads multi‑year customer success strategies, and orchestrates cross‑functional teams to…
Added 3 hours ago
C
Bilingual Sales Associate, Apartments.com/ Associé(e) aux ventes bilingue, Apartments.com - Montréal, Québec
CoStar
Montreal, QC
- Full-time
Depuis plus de 35 ans, nous vivons et respirons l'univers de l'information immobilière et des places de marché en ligne, ce qui nous donne le recul nécessaire pour créer des offres…
Added 6 hours ago
NB
Associate
National Bank of Canada
Baie-Comeau, QC
- Full-time
National Bank Financial – Wealth Management is the fifth largest investment brokerage firm in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000…
Added 6 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
This role offers the opportunity to build and shape an emerging area of specialization while serving as a trusted advisor to clients and a technical resource to colleagues across the firm.
Added 12 hours ago
S
Bilingual Relocation Advisor 1 (French/English)
Sirva
Ottawa, ON
- $21.63 CAD / hour
As a Relocation Advisor, you will contribute to Sirva’s success by providing essential support to relocating Government of Canada transferees and their families. The Advisor is the only…
Added 12 hours ago
Senior GRC Specialist
OCS Ontario Cannabis Store
Toronto, ON
In this role, you'll support the execution and continuous improvement of OCS's Information Technology (IT) Governance, Risk, and Compliance (GRC) program. Working closely with business…
Added 14 hours ago
M
Cloud Solution Architect - AI Apps
Microsoft
Calgary, AB · Vancouver, BC
- Full-time
Establish trusted advisor relationships with stakeholders by understanding customer needs and technologies, fostering deep engagement with both technical and business decision makers.
Added 19 hours ago
CL
Resident Advisor
Campus Living Centres
Calgary, AB
- Full-time
The Resident Advisor (RA) is a hired student leader who is expected to act as a role model, mentor, resource, and support to students living residence. The primary objective of the RA as…
Added 20 hours ago
YR
Secondary Long Term Occasional (LTO)/Contract 33.33% Grade 11 Biology
York Region District School Board
Woodbridge, ON
- Contract
…application to the attention of: The Recruitment Team. For further information regarding this posting, please email Paolo Burzese, Principal,…
Added 21 hours ago
NB
Senior Advisor, Program Governance
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Advisor, Program Governance and Project Portfolio Management, within Pillar 5 of the Momentum 2030 strategic plan means contributing to the integrated management of a…
Added 1 day ago
M
Cloud Solution Architect - AI Apps
Microsoft
Vancouver, BC
- Full-time
Establish trusted advisor relationships with stakeholders by understanding customer needs and technologies, fostering deep engagement with both technical and business decision makers.
Added 1 day ago
BI
Outside Sales Representative – North/Central Alberta
Bray International, Inc.
AB · Edmonton, AB
- Full-time
…follow-through on key opportunities while serving as a trusted advisor to distributors, end users, engineers, and commercial customers. Success in this role requires strong technical sales…
Added 1 day ago
FT
Inside Sales Representative, Edmonton (Roper Road)
Fountain Tire
Edmonton, AB
- Other
Fountain Tire Roper Road, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor!
Added 1 day ago
VR
Advisor, Financial Advisory Services
VIA Rail Canada
Montreal, QC
- Full-time
Reporting to the Senior Advisor, Financial Advisory Services, the incumbent acts as a financial business partner to the assigned business sectors. They contribute to financial planning,…
Added 1 day ago
NB
Wealth Associate
National Bank of Canada
Rimouski, QC
- Full-time
National Bank Financial – Wealth Management is the fifth largest investment brokerage firm in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000…
Added 1 day ago
NB
Senior Advisor Control Testing
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Advisor Control Testing at National Bank means acting as a specialist in carrying out control tests, documenting procedures and results, and defining action plans when…
Added 1 day ago
NB
Senior Wealth Associate
National Bank of Canada
AB · Edmonton, AB
- Full-time
This is not a traditional administrative position. We are looking for a confident wealth management professional who demonstrates sound judgment, takes initiative, anticipates client and…
Added 1 day ago
Automotive Parts Advisor - Subaru
The Jim Pattison Auto Group
Winnipeg, MB
The Jim Pattison Auto Group is seeking a friendly, thoughtful, and tech-savvy Parts Advisor to be the welcoming face of the Parts Department at our Subaru South dealership. As the main…
Added 1 day ago
GF
Sales (Fitness Advisor) - Markham McCowan and Bullock
GoodLife Fitness
Markham, ON
- Full-time
The Fitness Advisor is responsible for recruiting and working with new members to understand their specific health and fitness goals and provide recommendations for how they can achieve…
Added 1 day ago
NB
Associate
National Bank of Canada
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
National Bank Financial – Wealth Management is the fifth largest investment brokerage firm in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000…
Added 1 day ago
K
Consultant, Financial Services-Insurance & Wealth & Asset Management
KPMG
ON · Toronto, Ontario
- Full-time
KPMG’s Management Consulting practice is growing its Strategy & Operations team focused on insurance and wealth management. We are looking for Consultants who want to help leading financial…
Added 1 day ago
K
Manager, Financial Services-Wealth & Asset Management
KPMG
ON · Toronto, Ontario
- Full-time
Developing as a trusted advisor within Financial Services, with a focus on Wealth and Asset Management and related sectors.
Added 1 day ago
T
Project Advisor, Digital Printing -Markham, ON
TPH
Markham, ON
- Full-time
The purpose of the Project Advisor role is to assist the Manager in immediately responding to the volume of inquiries by consulting on Customer requests, making recommendations and then…
Added 1 day ago
J
Legal Researcher (Remote)
Jerry.ai
Remote, Canada
- $80,000 to $110,000 CAD / year
- Full-time
- Remote
Strong organization and project-management skills, with the ability to manage multiple matters and deadlines at once.

Assent

Customer Success Manager- 1 Year Term

Ottawa, ON, Canada

$75,000 to $95,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $95,000 CAD / year
Job type: Full-time
Experience: Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Posting language: English
Posted: Sep 22, 2026

Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

This is a one-year contract with the potential to be extended. Customer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSM, is highly organized with impeccable attention to detail and excellent interpersonal skills. Overall the CSM responsible for customer health metrics and retention.

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins.
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Take on special projects to enhance customer success management processes.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Work with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

Qualifications

Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact, additional languages are considered an asset;
A University, College and/or Post Graduate Certificate in a related area of study or equal working experience;
Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Working knowledge of consultative customer management and/or project management roles;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Solid interpersonal skills - you are able to build stable relationships in a collaborative environment with a diverse group of stakeholders - internally and externally;
Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis;
Excellent time management and organizational skills - ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders;
You have an insatiable thirst for knowledge - you are motivated to learn and keep yourself up-to-date with regards to changing regulations;
You possess maturity, poise and professionalism;
You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate;
You are intellectually curious with excellent problem-solving skills;
You anticipate, understand, and respond to the needs of others and are proactive about communicating;
You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;
You are a critical thinker and can suggest, implement, and support efficient and effective operations;
You are open to feedback, coachable and always striving to self-improve;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.
Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 75000 - CAD 95000 - yearly

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More about this job

Responsibilities

The Customer Success Manager is responsible for managing customer health metrics, retention, and the lifetime value of assigned accounts. They will lead strategic planning sessions, define compliance programs, and collaborate with internal teams to ensure client milestones and product adoption are achieved.

Requirements

Candidates must have at least 3 years of experience in customer success, project management, or consulting roles. A university or college degree is required, along with strong communication, organizational, and Microsoft Excel skills.

Skills

Customer success
Project management
Consulting
Relationship management
Strategic planning
Data analysis
Microsoft Excel
Time management
Problem-solving
Communication
Regulatory knowledge
SaaS
CRM
Product intelligence
Account management

Benefits

Vacation time
Life leave days
Competitive base salary
Corporate bonus program
Retirement savings options
Volunteer days
Flexible work options
Professional development days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Compliance
Project Management
Regulatory Expertise
Supply Chain
Product Intelligence
CRM
Microsoft Excel
Pivot Tables
Strategic Planning
Account Management
B Corporation
AI
Digital Product Passports
PFAS Reporting
Human Rights Due Diligence
Consulting
Professional Services
Data Analysis
Client Relations
Retention
Business Value
Product Adoption
Stakeholder Management

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