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Added 1 day ago
AC
Directeur, Comptabilité Complexe Et Politique Comptable
Aston Carter
Montreal, QC
- $149,000 to $182,800 CAD / year
- Full-time
Act as a trusted advisor to executive leadership, providing guidance on IFRS interpretation, accounting implications of strategic initiatives, accounting policy development, and financial…
Added 1 day ago
Temporary Operations Recruitment Advisor
Canfor
Acheson, AB
As our Operations Recruitment Advisor, you’ll lead full-cycle recruitment for hourly positions across multiple Alberta operations, with a primary focus and working directly out of our…
Added 1 day ago
SR
Senior Human Resources Advisor
Saskatchewan Research Council (SRC)
Saskatoon, SK
- Full-time
…Rare Earth Processing Facility. As a Senior Human Resources Advisor, you will help build and support the talented, multidisciplinary teams who solve complex challenges and deliver projects…
Added 1 day ago
A
Talent Advisor
Armanino
Vancouver, BC
- $65,000 to $80,000 CAD / year
- Full-time
…problems and have the persistence and grit to find the best talent. You despise clutter and chaos. You can juggle 10 things at once, like sourcing, scheduling interviews, and tracking and…
Added 1 day ago
CI
Advisor, Early Careers Talent Acquisition
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
As an Advisor, Early Careers Talent Acquisition, you will play a key role in attracting and hiring early-career talent for CPP Investments. Supporting recruitment across our internship,…
Added 1 day ago
TI
Bilingual Recruiter
TekStaff IT Solutions
Toronto, ON
- Contract
? CUSTOMER Act as the Talent Advisor for a designated portfolio, informing talent decisions with knowledge of the organization and external markets of the businesses supported Manage the…
Added 1 day ago
M
Technical Recruiter
Mecka
Remote, Canada
- $115,000 to $140,000 CAD / year
- Full-time
- Remote
…teams and make an impact. Partnering closely with with the Talent & People team, hiring managers and leaders throughout the organization you will move with a sense of urgency helping us…
Added 1 day ago
HR Business Partner - ASL Distribution (Oakville)
Fastfrate Group
Oakville, ON
…managers and employees as a strategic business partner and trusted advisor to determine and address business needs. The Human Resources Business Partner plays a key role in supporting…
Added 1 day ago
Talent Acquisition Specialist
Richardson Wealth Ltd
Toronto, ON
As Talent Acquisition Specialist, you play a key role in supporting the recruitment efforts to attract top talent to our organization. You will partner with hiring managers and stakeholders…
Added 1 day ago
D
Risk Analyst
Dexian
Toronto, ON
- $70 to $73 CAD / hour
- Contract
Support sourcing and contract managers in supplier discussions, including explaining requirements, documenting rationale and proposing acceptable wording within approved positions.
Added 1 day ago
IW
Service Specialist, CC Advisor Support
IG Wealth Management
Quebec, QC
- Full-time
Added 1 day ago
RJ
Talent Acquisition Specialist
Raymond James Ltd.
Toronto, ON
- Full-time
…and Branch-based support functions. You will act as a trusted talent advisor, providing market insights, recruitment expertise, and data-driven recommendations that help leaders make…
Added 1 day ago
RJ
Talent Acquisition Specialist
Raymond James
Vancouver, BC · Toronto, ON
- Full-time
…and Branch-based support functions. You will act as a trusted talent advisor, providing market insights, recruitment expertise, and data-driven recommendations that help leaders make…
Added 1 day ago
SS
Human Resources Business Partner
Summit Search Group
Regina, SK
- Full-time
Working closely with senior leadership, department leaders, managers, and the HR team, the HRBP serves as a trusted advisor across a broad range of human resources matters. This role…
Added 1 day ago
GT
Risk Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $60 to $70 CAD / hour
- Contract
Support sourcing and contract managers in supplier discussions, including explaining requirements, documenting rationale and proposing acceptable wording within approved positions.
Added 2 days ago
VI
Head of Talent Acquisition
Visier Inc.
Vancouver, BC
- $160,000 to $200,000 CAD / year
- Full-time
● Expert Sourcing Expertise: Deep, practical understanding of executing strategic talent
Added 2 days ago
IW
Senior Administrative Assistant - Kingston, ON
IG Wealth Management
ON · Ontario, Canada
- Full-time
Help create the capacity required for leadership to focus on strategic initiatives, advisor development, recruiting, and regional growth.
Added 2 days ago
J
Senior Talent Acquisition Advisor/Conseiller principal en acquisition de talents
Jobgether
Canada
- Full-time
…applications and next steps. Our partner is looking for a Senior Talent Acquisition Advisor / Conseiller principal en acquisition de talents based in…
Added 2 days ago
SE
Maintenance Advisor
Suncor Energy
Fort McMurray, AB · Syncrude Mildred Lake
- Full-time
We are seeking a Maintenance Advisor to support day-to-day maintenance operations and help ensure repair activities are completed efficiently and with minimal downtime. In this role, you…
Added 2 days ago
D
Risk Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
- Contract
The successful candidate will serve as a key advisor to Procurement, partnering with Security, Legal, Technology Risk, and contract management teams to evaluate supplier contract…
Added 2 days ago
AG
Full-Cycle Engineering Recruiter II 6-Month Contract
Allegis Global Solutions
Mississauga, ON
- $43 CAD / hour
- Full-time
Communicate recruitment trends, market intelligence, and acting as a Talent Advisor to hiring
Added 2 days ago
GC
Bilingual Talent Acquisition Partner
Guardian Capital Group
Toronto, ON
- Full-time
Act as a trusted advisor to hiring managers by providing practical talent-market insight, sourcing recommendations, and recruitment updates.
Added 2 days ago
CO
Senior Recruiter - Corporate
Capital One
Toronto, ON
- Full-time
The Senior Recruiter is responsible for recruiting/sourcing technology and business professionals; Software engineer, Product Manager, Business Analyst, Data Science, Process Manager and…
Added 3 days ago
J
Senior Talent Acquisition Advisor
Jobgether
Canada
- Full-time
…medical innovation and improving patient outcomes. As a Senior Talent Acquisition Advisor, you will play a key role in attracting, identifying, and securing exceptional talent to support…
Added 3 days ago
C
HR Generalist (14 Month Contract)
CONMED
Mississauga, ON
- $75,000 to $85,000 CAD / year
- Full-time
Manage full cycle of recruiting such as posting, sourcing, talent profiling, initial phone interviews, interview scheduling, process background checks, partner with hiring manager on offer…

Assent

Customer Success Manager- 1 Year Term

Ottawa, ON, Canada

$75,000 to $95,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $95,000 CAD / year
Job type: Full-time
Experience: Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Posting language: English
Posted: Sep 22, 2026

Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

This is a one-year contract with the potential to be extended. Customer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSM, is highly organized with impeccable attention to detail and excellent interpersonal skills. Overall the CSM responsible for customer health metrics and retention.

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins.
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Take on special projects to enhance customer success management processes.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Work with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

Qualifications

Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact, additional languages are considered an asset;
A University, College and/or Post Graduate Certificate in a related area of study or equal working experience;
Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Working knowledge of consultative customer management and/or project management roles;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Solid interpersonal skills - you are able to build stable relationships in a collaborative environment with a diverse group of stakeholders - internally and externally;
Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis;
Excellent time management and organizational skills - ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders;
You have an insatiable thirst for knowledge - you are motivated to learn and keep yourself up-to-date with regards to changing regulations;
You possess maturity, poise and professionalism;
You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate;
You are intellectually curious with excellent problem-solving skills;
You anticipate, understand, and respond to the needs of others and are proactive about communicating;
You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;
You are a critical thinker and can suggest, implement, and support efficient and effective operations;
You are open to feedback, coachable and always striving to self-improve;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.
Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 75000 - CAD 95000 - yearly

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More about this job

Responsibilities

The Customer Success Manager is responsible for managing customer health metrics, retention, and the lifetime value of assigned accounts. They will lead strategic planning sessions, define compliance programs, and collaborate with internal teams to ensure client milestones and product adoption are achieved.

Requirements

Candidates must have at least 3 years of experience in customer success, project management, or consulting roles. A university or college degree is required, along with strong communication, organizational, and Microsoft Excel skills.

Skills

Customer success
Project management
Consulting
Relationship management
Strategic planning
Data analysis
Microsoft Excel
Time management
Problem-solving
Communication
Regulatory knowledge
SaaS
CRM
Product intelligence
Account management

Benefits

Vacation time
Life leave days
Competitive base salary
Corporate bonus program
Retirement savings options
Volunteer days
Flexible work options
Professional development days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Compliance
Project Management
Regulatory Expertise
Supply Chain
Product Intelligence
CRM
Microsoft Excel
Pivot Tables
Strategic Planning
Account Management
B Corporation
AI
Digital Product Passports
PFAS Reporting
Human Rights Due Diligence
Consulting
Professional Services
Data Analysis
Client Relations
Retention
Business Value
Product Adoption
Stakeholder Management

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