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Added 7 mins ago
RB
Branch Manager
Royal Bank of Canada
Morden, MB
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 7 mins ago
MT
Bilingual Learning & Development Trainer/Instructional Designer
McCarthy Tétrault LLP
Montreal, QC
- Full-time
…consecutive years, our culture is guided by The McCarthy Way - our shared approach to working with clients and with each…
Added 7 mins ago
MT
Bilingual Learning & Development Trainer/Instructional Designer
McCarthy Tétrault LLP
Calgary, AB
- Full-time
…consecutive years, our culture is guided by The McCarthy Way - our shared approach to working with clients and with each…
Added 7 mins ago
MT
Bilingual Learning & Development Trainer/Instructional Designer
McCarthy Tétrault LLP
Quebec, QC
- Full-time
…consecutive years, our culture is guided by The McCarthy Way - our shared approach to working with clients and with each…
Added 7 mins ago
MT
Bilingual Learning & Development Trainer/Instructional Designer
McCarthy Tétrault LLP
Toronto, ON
- Full-time
…consecutive years, our culture is guided by The McCarthy Way - our shared approach to working with clients and with each…
Added 15 mins ago
J
League Manager - JAM Sports Winnipeg
JAM
Winnipeg, MB
- Full-time
…Ambassador rating and Google Review targets. Work with head office shared services (Finance, Venues, Marketing, Scheduling, People & Culture, CX and Partnerships) to get it…
Added 24 mins ago
Senior Relationship Manager - Commercial Mid-Market
BMO
Brossard, QC
Senior Relationship Manager, Commercial Banking
Added 24 mins ago
R
Relationship Manager Business Markets Intern
RBC
Sudbury, ON
- Full-time
- Good knowledge of a broad array of business and personal financial products and services
Added 24 mins ago
SH
Treatment Supervisor
Sparkling Hill Resort
Vernon, BC
- Up to $26.5 CAD / hour
- Full-time
Reporting to the KurSpa Manager, you will support the daily operations of KurSpa and its treatment provider team. Note that to truly support our dynamic team, the Treatment Supervisors will…
Added 36 mins ago
H
Pharm D Degree
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
Job Description: The Pharmacist- PharmD- Degree is accountable for performing those duties that enable pharmacy services to be provided to the staff and patients of the Saskatchewan Health…
Added 36 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care.
Added 36 mins ago
B
Business Banking Relationship Manager Trainee
BMO
Goderich, ON
- Full-time
Identifies prospective customers and cross-sells additional products and services to meet their needs.
Added 36 mins ago
M
Client Service Specialist – AdminAdvantage
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
At Manulife Group Benefits Operations, the AdminAdvantage team connects people, technology, and expert services to simplify benefits administration and deliver a seamless, impactful…
Added 36 mins ago
L
Senior Product Manager, Firm Intelligence Platform
Litera
Toronto, ON · Canada-Toronto, ON-Office
- Full-time
As a Senior Product Manager for the Firm Intelligence Platform, you’ll own the vision, strategy, and roadmap for the foundational layer that turns the data flowing through a law firm’s work…
Added 36 mins ago
Business Accounting Specialist
UFA Co-operative Ltd.
Ponoka, AB
This role is the primary financial and transactional control partner to the Operations Manager and Regional Operations & Commercial Manager. It extends beyond traditional bookkeeping or…
Added 36 mins ago
G
Mechanical Engineer (Project Manager II)
Go2STAFFING
Vaughan, ON
- Full-time
…Greater Toronto Area, is seeking a Mechanical Engineer (Project Manager II) to join its team in…
Added 37 mins ago
Administrative Secretary 2 - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a…
Added 37 mins ago
General Duty Sonographer - Diagnostic Imaging - Repost
Winnipeg Regional Health Authority
Steinbach, MB
Under the general supervision of the Manager, Charge Technologist or designate, the General Duty Sonographer performs ultrasound services as defined at regional and local levels and as…
Added 45 mins ago
PH
Direct Care Nurse, Maximum and Multi-Level Security Units
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 49 mins ago
HR
Registered Nurse, 10 East & West Inpatient Surgery
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…outcomes. Its digital ecosystem includes automated laboratory services, medication management robotics, electronic health records, a Command Centre, computerized physician order entry,…
Added 1 hour ago
R
Client Advisor
RBC
Meadow Lake, SK
- Part-time
…capabilities,, you can build a great career with us as a future Account Manager/Banking…
Added 1 hour ago
R
Branch Manager
RBC
Morden, MB
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 1 hour ago
Recruitment Coordinator
Durham College
Oshawa, ON
…culinary, hospitality and horticulture, social and community services, and media, art and…
Added 1 hour ago
BT
Residential Project Coordinator
Beanfield Technologies Inc.
Toronto, ON
- $55,000 CAD / year
- Contract
We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.
Added 1 hour ago
AI
Coordinator - SMS
Air Inuit
Montreal, QC
- Full-time
…just passengers and cargo, but stories, hopes, and essential services to the people of the Nunavik. Behind every flight is a team of over 1,300 dedicated professionals and each one…

Assent

Customer Success Manager- 1 Year Term

Ottawa, ON, Canada

$75,000 to $95,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $95,000 CAD / year
Job type: Full-time
Experience: Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Posting language: English
Posted: Sep 22, 2026

Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

This is a one-year contract with the potential to be extended. Customer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSM, is highly organized with impeccable attention to detail and excellent interpersonal skills. Overall the CSM responsible for customer health metrics and retention.

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins.
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Take on special projects to enhance customer success management processes.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Work with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

Qualifications

Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact, additional languages are considered an asset;
A University, College and/or Post Graduate Certificate in a related area of study or equal working experience;
Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Working knowledge of consultative customer management and/or project management roles;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Solid interpersonal skills - you are able to build stable relationships in a collaborative environment with a diverse group of stakeholders - internally and externally;
Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis;
Excellent time management and organizational skills - ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders;
You have an insatiable thirst for knowledge - you are motivated to learn and keep yourself up-to-date with regards to changing regulations;
You possess maturity, poise and professionalism;
You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate;
You are intellectually curious with excellent problem-solving skills;
You anticipate, understand, and respond to the needs of others and are proactive about communicating;
You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;
You are a critical thinker and can suggest, implement, and support efficient and effective operations;
You are open to feedback, coachable and always striving to self-improve;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.
Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 75000 - CAD 95000 - yearly

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More about this job

Responsibilities

The Customer Success Manager is responsible for managing customer health metrics, retention, and the lifetime value of assigned accounts. They will lead strategic planning sessions, define compliance programs, and collaborate with internal teams to ensure client milestones and product adoption are achieved.

Requirements

Candidates must have at least 3 years of experience in customer success, project management, or consulting roles. A university or college degree is required, along with strong communication, organizational, and Microsoft Excel skills.

Skills

Customer success
Project management
Consulting
Relationship management
Strategic planning
Data analysis
Microsoft Excel
Time management
Problem-solving
Communication
Regulatory knowledge
SaaS
CRM
Product intelligence
Account management

Benefits

Vacation time
Life leave days
Competitive base salary
Corporate bonus program
Retirement savings options
Volunteer days
Flexible work options
Professional development days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Compliance
Project Management
Regulatory Expertise
Supply Chain
Product Intelligence
CRM
Microsoft Excel
Pivot Tables
Strategic Planning
Account Management
B Corporation
AI
Digital Product Passports
PFAS Reporting
Human Rights Due Diligence
Consulting
Professional Services
Data Analysis
Client Relations
Retention
Business Value
Product Adoption
Stakeholder Management

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