Jobs in Canada

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Added 4 months ago
MI
Organizational Change Manager
Magna International
Newmarket, Ontario
- Full-time
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the…
Added 3 months ago
M
Senior Manager, Data Engineering
Moneris
Remote, Canada
- Full-time
- Remote
As the Senior Manager, Data Engineering, you will lead the data engineering function responsible for delivering reliable, scalable, and secure data platforms that power Moneris' business…
Added 3 months ago
GD
Senior Project Engineer - Systems Engineer
General Dynamics Missions System International
Ottawa, ON
- Full-time
Career development through learning platforms, educational assistance, mentoring, and reimbursement of professional memberships
Added 5 months ago
D
Chef Manager
Dexterra
Coldstream, British Columbia · Vernon, British Columbia
- $70,000 to $75,000 CAD / year
- Full-time
Under the general supervision of the Operations Supervisor and/or District Manager, the Chef Manager is tasked with ensuring the culinary excellence of the location. This includes the…
Added 2 months ago
EC
Strategic Development Program Trainee
EMCO Corporation
West Kelowna, BC
- Full-time
Whether you see yourself in sales, management, operations, or customer service, the Strategic Development Program will prepare you to create your ideal career. Successful graduates of the…
Added 6 months ago
EC
Strategic Development Program Trainee
EMCO Corporation
Vernon, British Columbia
- $45,000 to $50,000 CAD / year
- Full-time
Whether you see yourself in sales, management, operations, or customer service, the Strategic Development Program will prepare you to create your ideal career. Successful graduates of the…
Added 5 months ago
C
General Foreman
Chandos
Calgary, Alberta
- Full-time
Able and willing to work off hours and night shift
Added 2 months ago
A
Housekeeping Room Attendant (Part Time)
AccorHotel
Edmonton, AB
- $20.78 to $21.78 CAD / hour
- Part-time
Career development opportunities with national and international promotion opportunities. The sky is your limit
Added 2 months ago
A
Director, Food & Beverage
AccorHotel
Edmonton, AB
- Full-time
Reporting to the Hotel Manager you will be responsible for ensuring the food & beverage, guest service, quality and consistency is maintained to exceed all other properties within the city.…
Added 2 months ago
A
Customer Success Manager- 1 Year Term
Assent
Ottawa, ON
- $75,000 to $95,000 CAD / year
- Full-time
…their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at…
Added 5 months ago
Issues Coordinator
Government of Alberta
Edmonton, Alberta
Reporting to the Stakeholder Relations Manager, the Issues Coordinator is a member of the Stakeholder Relations Branch within the Capital Planning Sector. The position supports the…
Added 5 months ago
Analyst, System Quality
Government of Alberta
Edmonton, Alberta
Reporting to the Manager, Program Oversight/CAQC Secretariat, this position, in the context of a substantial range of relevant legislation and policy including the Post-secondary Learning…
Added 5 months ago
E
Quality Manager
EllisDon
Surrey, British Columbia · British Columbia · British Columbia Projects
- Full-time
Oversee the development of project-specific quality plans for design and construction; ensure all quality plans address project requirements, are consistent with EllisDon’s quality program…
Added 5 months ago
SO
Senior Manager, Client Care
Southwest Ontario Aboriginal Health Access Centre
London, Ontario
- $118,041 to $147,552 CAD / year
The Senior Manager actively supports the development of leaders and teams through mentorship, coaching and education while fostering a culture of relational accountability, continuous…
Added 5 months ago
Logistics Officer, Mission Planning
Government of Alberta
Edmonton, Alberta
Reporting to the Manager, the Logistics Officer, Mission Planning, provides expert operational and tactical coordination to support the planning and delivery of domestic and international…
Added 5 months ago
Area Manager
Government of Alberta
Slave Lake, Alberta
The Area Manager manages a multi-site, multi-disciplinary team of professional, technical, and administrative staff within the Alberta Parks Slave Lake Management Area which consists of…
Added 5 months ago
JR
Restaurant Manager - JOEY Kenaston
JOEY Restaurants
Winnipeg, Manitoba
- Full-time
This is about you. Your passion, purpose and potential. In you we see care, drive, confidence and curiosity. When you join our team, you can expect intensity, excitement and energy. Through…
Added 5 months ago
PH
Licensed Practical Nurse
Providence Health Care
Vancouver, British Columbia
- Part-time
JOB SUMMARY:Reporting to the Patient Care Manager or Resident Care Manager and working in collaboration with the interdisciplinary team, the Licensed Practical Nurse (LPN) is responsible…
Added 2 months ago
UO
Director, Energy and Mechanical Operations
University of Waterloo
Waterloo, ON · General Services Complex
- Full-time
Directs the development of long-range infrastructure investment plans, balancing operational needs, sustainability commitments, and available funding.
Added 5 months ago
PG
Account Director (Influential)
Publicis Groupe Holdings B.V
Toronto, ON
- Temporary
In this position, you inspire and guide your direct reports and cross-functional teams to shake things up, deliver bold creative ideas, test and learn, build deep client relationships and…
Added 5 months ago
A
Représentant du développement des ventes
Aerotek
Montreal, Quebec · Anjou, QC
- Other
The Sales Development Representative is responsible for learning the fundamentals of recruiting and the fundamentals of sa
Added 5 months ago
PH
RN Emergency Baseline Relief
Providence Health Care
Vancouver, BC
- Part-time
JOB SUMMARY:Reporting to the Patient Care Manager, the Staff Nurse, assesses, identifies, plans, implements and evaluates the nursing care required to assist patients/residents in meeting…
Added 5 months ago
PH
Coding Standards and Data Quality Specialist
Providence Health Care
Vancouver, British Columbia
- Temporary
JOB SUMMARY:Reporting to the Regional Manager, Coding Informatics, Documentation and Data Quality, and working closely with the Coding Leadership Team and Coding team, the Specialist,…
Added 5 months ago
PH
RN Outpatient Area - Renal
Providence Health Care
Vancouver, British Columbia
- Part-time
JOB SUMMARY:Within the context of a client and family centred model of care, and in accordance with the Mission, Vision, Values and strategic directions of Providence Health Care, the…
Added 5 months ago
PH
RN Emergency Baseline Relief
Providence Health Care
Vancouver, British Columbia
- Part-time
JOB SUMMARY:Reporting to the Patient Care Manager, the Staff Nurse, assesses, identifies, plans, implements and evaluates the nursing care required to assist patients/residents in meeting…

Assent

Customer Success Manager- 1 Year Term

Ottawa, ON, Canada

$75,000 to $95,000 CAD / year · Full-time

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Pay: $75,000 to $95,000 CAD / year
Job type: Full-time
Experience: Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Posting language: English
Posted: Sep 2, 2026

Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

This is a one-year contract with the potential to be extended. Customer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSM, is highly organized with impeccable attention to detail and excellent interpersonal skills. Overall the CSM responsible for customer health metrics and retention.

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins.
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Take on special projects to enhance customer success management processes.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Work with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

Qualifications

Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact, additional languages are considered an asset;
A University, College and/or Post Graduate Certificate in a related area of study or equal working experience;
Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Working knowledge of consultative customer management and/or project management roles;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Solid interpersonal skills - you are able to build stable relationships in a collaborative environment with a diverse group of stakeholders - internally and externally;
Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis;
Excellent time management and organizational skills - ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders;
You have an insatiable thirst for knowledge - you are motivated to learn and keep yourself up-to-date with regards to changing regulations;
You possess maturity, poise and professionalism;
You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate;
You are intellectually curious with excellent problem-solving skills;
You anticipate, understand, and respond to the needs of others and are proactive about communicating;
You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;
You are a critical thinker and can suggest, implement, and support efficient and effective operations;
You are open to feedback, coachable and always striving to self-improve;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.
Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 75000 - CAD 95000 - yearly

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Customer Success Manager is responsible for managing a book of business, ensuring customer health, and driving retention through strategic planning and executive business reviews. They act as a trusted advisor to define compliance programs and collaborate internally to optimize product adoption and business value.

Requirements

Candidates need at least 3 years of experience in customer success, project management, or consulting, preferably within a SaaS or professional services environment. A university degree or equivalent experience is required, along with proficiency in MS Office and strong interpersonal skills.

Skills

Customer Success Management
Project Management
Consultative Management
Relationship Building
Data Analysis
Strategic Planning
Account Management
Microsoft Excel
Communication Skills
Time Management
Problem Solving
Critical Thinking
CRM Management
Regulatory Knowledge
Stakeholder Management
Product Adoption

Benefits

Vacation Time
Life Leave Days
Competitive Base Salary
Corporate Bonus Program
Retirement Savings Options
Volunteer Days
Flexible Work Options
Professional Development Days

Visa sponsorship

Not detected in the job text

Keywords

SaaS
AI Native Platform
Supply Chain Sustainability
Compliance
Customer Health Metrics
Executive Business Reviews
CRM
Microsoft Excel
Pivot Tables
Lookup Functions
B Corporation
Professional Services
Digital Product Passports
PFAS Reporting
Human Rights
Responsible Sourcing

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Work requirements

Jobs in Canada