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Added 16 days ago
Building Operator - Millwright
BGIS
Toronto, ON
Full-time
Reporting to the manager/supervisor, the Building Operator is responsible for performing maintenance, routine and on-demand services, including Preventive, Predictive activities on devices…
Added 17 days ago
Managing Director Cyber and Technology Risk RSA
BMO
Toronto, ON · FCP
Full-time
…developing innovative risk assessment techniques, incorporating data driven and continuous risk…
Added 24 days ago
Customer Success Manager- 1 Year Term
Assent
Ottawa, ON
$75,000 to $95,000 CAD / year
Full-time
…a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSM, is highly organized with impeccable attention to…
Added 2 months ago
General Manager - Toronto, ON
PACCAR
Mississauga, Ontario
Oversight of Shop Management and managing by exception the Service Manager and general shop operations. Key areas of responsibilities and reporting under the Service Manager will include,…
Added 17 days ago
QC Lab Technician: 8:00 am - 4:30 pm Monday - Friday
Teknova
Canada
Full-time
…collection (raw materials from quarantine, finished good QC samples, retention samples, finished goods for retest…
Added 18 days ago
Senior Production Manager
Cronos Group Inc.
Stayner, ON
Support the creation and implementation of a robust and effective training program on the production floor, with the objective of improving new hire retention and reducing turnover
Added 17 days ago
Human Resources Generalist
Ozz Group
Vaughan, ON
$75,000 to $90,000 CAD / year
Provide ad hoc reports to the Manager, Human Resources on all field related data (site safety, training, claim’s management, etc.)
Added 17 days ago
Account Manager, Customer Excellence
MCDOUGALL ENERGY INC
Sault Ste. Marie, ON
Full-time
McDougall Energy is looking for an energetic customer focused individual to join us in the role of Account Manager working out of our Sault Ste Marie, Head Office Location. Reporting to the…
Added 5 months ago
Associate Property Manager
BGIS
Winnipeg, Manitoba
Full-time
Reporting to the Property Manager, the Associate Property Manager will ensure all Property Management policies, procedures and operations are conducted effectively. You will develop,…
Added 2 months ago
Next Generation Customer Experience (Omnichannel) Manager
Takeda
Toronto, Ontario · CAN - Toronto Head Office
Full-time
The Next Generation Customer Experience (NGCE) Manager is a key driver of delivering best-in-class experience and engagement for our customers, notably healthcare professionals, as well as…
Added 2 months ago
Workplace Manager
BGIS
Toronto, Ontario
Full-time
In addition, the Manager, Workplace Solutions collaborates with clients to identify needs and opportunities to solve problems in their workplace in conjunction with the Workplace Solutions…
Added 18 days ago
Regional Manager, Marketing
Ryan
Mississauga, ON · Toronto, ON
Full-time
The Field Marketing Manager leads and oversees the development and execution of practice area specific marketing campaigns and programs to engage clients and prospects through various…
Added 18 days ago
HR Advisor
Infinity Metis Corp
Fort McMurray, AB
Full-time
Reporting directly to the Human Resources Manager of Infinity Métis Corp. ‘IMC’ the Human Resources Advisor provides day-to-day human resources support and guidance across Infinity Métis…
Added 17 days ago
Human Resources Assistant - Support Staff
Surrey Schools (School District #36 Surrey)
Surrey, BC
Full-time
Reporting to the Manager, Human Resources Support Services, the Human Resources (HR) Assistant performs a variety of administrative duties as part of the HR team.
Added 18 days ago
Human Resources Generalist
OZZ Electric Inc.
Vaughan, ON
$75,000 to $90,000 CAD / year
Full-time
Provide ad hoc reports to the Manager, Human Resources on all field related data (site safety, training, claim’s management, etc.)
Added 18 days ago
Responsable du marketing produit – Croissance / Growth Product Marketing Manager
LANDR
Montreal, QC
Full-time
Nous recherchons un Growth Product Marketing Manager pour prendre en charge la couche marketing sur l'ensemble du funnel de LANDR, de l'acquisition, le signup, l'activation, la conversion,…
Added 17 days ago
CRM Marketing Manager, Subscriptions
Rakuten Kobo Inc.
Toronto, ON · ON · Kobo-ON-John Street
$77,837 to $122,548.53 CAD / year
Full-time
Reporting to the Senior Manager, CRM, this role will own and optimize key customer journeys across Kobo Plus and Audiobooks, using lifecycle marketing to drive acquisition, trial…
Added 18 days ago
Business Development Manager
Citron Talent Acquisition Team
London, ON
Continuous learning and development : Get the tools, training, flexibility, and autonomy to build your career, be part of our continuous education program.
Added 18 days ago
Operational Assistant
Amrize
Ottawa, ON
…Ready-mix management teams and site teams including the General Manager. This role brings rigor, organization, and efficiency to regional operations by managing office workflows,…
Added 9 days ago
Account Manager, Health & Personal Care
Quadra
ON
Position: Account Manager, Health & Personal Care G4
Added 9 days ago
Account Manager, Health & Personal Care
Quadra
ON
Position: Account Manager, Health & Personal Care
Added 27 days ago
Associate Product Manager (Investments)
Picton Mahoney Asset Management
Toronto, ON
Full-time
PICTON Investments is presently seeking a motivated Associate Product Manager to play a pivotal role in stretching our business and achieving our visionary goals of transformational growth.…
Added 18 days ago
Client Relationship Manager, Commercial Agriculture Banking - Open to Saskatchewan locations
Scotiabank
Saskatoon, SK
The Client Relationship Manager (CRM) is a product generalist who possesses a good understanding of financial products and services and focuses on the cross sell and retention of existing…
Added 17 days ago
Software Test Developer - New Graduate
D2L
Kitchener, ON
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in…
Added 18 days ago
Coordinator of Volunteer Development
CityKidz
Hamilton, ON
Full-time
Reporting to the Manager of Programs, the Coordinator of Volunteer Development provides strategic leadership for CityKidz' volunteer program. This role is responsible for developing and…

Assent

Customer Success Manager- 1 Year Term

Ottawa, ON, Canada

Pay: $75,000 to $95,000 CAD / year
Job type: Full-time
Experience: Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Posting language: English
Posted: Sep 2, 2026

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Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

This is a one-year contract with the potential to be extended. Customer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSM, is highly organized with impeccable attention to detail and excellent interpersonal skills. Overall the CSM responsible for customer health metrics and retention.

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins.
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Take on special projects to enhance customer success management processes.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Work with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

Qualifications

Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact, additional languages are considered an asset;
A University, College and/or Post Graduate Certificate in a related area of study or equal working experience;
Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Working knowledge of consultative customer management and/or project management roles;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Solid interpersonal skills - you are able to build stable relationships in a collaborative environment with a diverse group of stakeholders - internally and externally;
Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis;
Excellent time management and organizational skills - ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders;
You have an insatiable thirst for knowledge - you are motivated to learn and keep yourself up-to-date with regards to changing regulations;
You possess maturity, poise and professionalism;
You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate;
You are intellectually curious with excellent problem-solving skills;
You anticipate, understand, and respond to the needs of others and are proactive about communicating;
You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;
You are a critical thinker and can suggest, implement, and support efficient and effective operations;
You are open to feedback, coachable and always striving to self-improve;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.
Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 75000 - CAD 95000 - yearly

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More about this job

Responsibilities

The Customer Success Manager is responsible for managing a book of business, ensuring customer health metrics, and driving retention through strategic planning and executive business reviews. They define compliance programs and collaborate with internal teams to ensure clients realize the economic value of their subscriptions.

Requirements

Candidates need at least 3 years of experience in customer success, project management, or consulting, preferably within a SaaS or professional services environment. A university degree or equivalent experience is required, along with proficiency in MS Excel and strong interpersonal communication skills.

Skills

Customer Success Management
Project Management
Consultative Management
Relationship Building
Data Analysis
Strategic Planning
CRM Management
Microsoft Excel
Communication Skills
Time Management
Problem Solving
Critical Thinking
Emotional Intelligence
Regulatory Knowledge
SaaS
Professional Services

Benefits

Vacation Time
Life Leave Days
Corporate Bonus Program
Retirement Savings Options
Volunteer Days
Flexible Work Options
Professional Development Days

Visa sponsorship

Not detected in the job text

Keywords

AI Native Platform
Supply Chain Sustainability
Compliance
SaaS
Customer Health Metrics
Retention
Executive Business Reviews
CRM
Microsoft Excel
Pivot Tables
Lookup Functions
B Corporation
Regulatory Compliance
Professional Services
Project Plans
Digital Product Passports
PFAS Reporting
Human Rights
Responsible Sourcing

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