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Added 52 mins ago
Family Practitioner, Forensic Assertive Community Treatment (FACT), Forensic Psychiatric Regional Clinics - Surrey, BC
Provincial Health Services Authority
Surrey, BC
Part-time
…aspects of their lives. We focus on people's strengths and resources instead of on symptoms and problems. They are a key member of their treatment team and an active participant in their…
Added 1 hour ago
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
Full-time
Collaborate with FP&A, Operations, Commercial, Supply Chain, Manufacturing, Procurement, Tax, Treasury, and Human Resources to improve enterprise performance.
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Senior Advisor, Governance and Strategic Initiatives
National Bank of Canada
Montreal, QC
Full-time
A career as a Senior Advisor, Governance and Strategic Initiatives within the Governance and Leadership Enablement team at National Bank means acting as a strategic partner to the Senior…
Added 3 hours ago
Language Policy Advisor
Government of Yukon
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Full-time
Reporting to the Senior Language Policy Advisor, the Language Policy Advisor provides policy development, research, and analysis to streamline and normalize the planning and delivery of…
Added 3 hours ago
Manager, Privately Held Business Group
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Be a business advisor: leverage your financial expertise to help our clients thrive.
Added 3 hours ago
Procurement Specialist
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Full-time
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Administrative Assistant (evergreen)
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Full-time
…responsible for providing administrative support to the Financial Advisor team and outstanding service to client. The right candidate is self-motivated with exceptional administrative…
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Administrative Assistant (Evergreen)
Raymond James
Vancouver, BC
Full-time
…responsible for providing administrative support to the Financial Advisor team and outstanding service to client. The right candidate is self-motivated with exceptional administrative…
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Investment Advisor Assistant (Evergreen)
Raymond James
Montreal, QC
Full-time
As a key member of the team, contributions are important to the success of the client relationship with the Financial Advisor, and to the success of the Branch as a whole.
Added 4 hours ago
Licensed Sales Assistant (evergreen)
Raymond James
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Prepare client presentations with guidance from the financial advisor assistants;
Added 4 hours ago
Licensed Sales Assistant (Evergreen)
Raymond James
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Prepare client presentations with guidance from the financial advisor assistants;
Added 5 hours ago
Advisor
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
Full-time
This Advisor position will play a key role in the strategic financial management of retirement and group benefit plans through the Employee Benefits & Retirement Programs, Centre of…
Added 7 hours ago
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
Full-time
Collaborate with FP&A, Operations, Commercial, Supply Chain, Manufacturing, Procurement, Tax, Treasury, and Human Resources to improve enterprise performance.
Added 8 hours ago
Research Finance Administrator, Research Accounting
University of Calgary
Calgary, AB
Full-time
Proficiency with large integrated enterprise resource planning systems, including Financial Information System (FIS), Human Resources Information System (HRIS), and Research Information…
Added 9 hours ago
Labor Relations Specialist
Carlson Construction Group
North Vancouver, BC
$80,000 to $95,000 CAD / year
Full-time
Degree or Diploma in Labour Relations, Industrial Relations, Human Resources, Business Administration, or a related field.
Added 10 hours ago
Specialty Training Program, Registered Nurse, Neonatal Intensive Care Unit (NICU) - BC Women's Hospital and Health Centre
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SYSTEMS ENGINEER
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Niagara Falls, ON
Full-time
Act as a technical advisor to the sales team, providing support in client meetings and presentations.
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Senior Solutions Architect (Pre-Sales)
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$130,000 to $180,000 CAD / year
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You will act as a trusted technical advisor, guiding organizations through complex architecture decisions and technology modernization initiatives.
Added 11 hours ago
Communications Advisor
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
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Added 11 hours ago
Principal Sales Systems Engineer
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Revenue Performance Director
Dayforce
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Added 11 hours ago
Manager Plant Maintenance
Carleton University
Ottawa, ON
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…planning, budgeting, performance measurement management, and human…
Added 12 hours ago
Crewing Scheduler
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West Vancouver, BC
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Implementing schedules and staff assignments prepared by crewing officers/advisor, cross checking as required
Added 12 hours ago
Career Consultant
Carleton University
Ottawa, ON
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4 year degree in a relevant program (e.g. Sociology, Psychology, Business with concentration in Human Resources). Certified Career Development Practitioner designation is an asset.
Added 12 hours ago
Human Resources Generalist
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Closed listing

Assent

Customer Success Manager- 1 Year Term

Ottawa, ON, Canada

Pay: $75,000 to $95,000 CAD / year
Job type: Full-time
Experience: Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Posting language: English
Posted: Sep 22, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

This is a one-year contract with the potential to be extended. Customer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSM, is highly organized with impeccable attention to detail and excellent interpersonal skills. Overall the CSM responsible for customer health metrics and retention.

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins.
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Take on special projects to enhance customer success management processes.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Work with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

Qualifications

Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact, additional languages are considered an asset;
A University, College and/or Post Graduate Certificate in a related area of study or equal working experience;
Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Working knowledge of consultative customer management and/or project management roles;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Solid interpersonal skills - you are able to build stable relationships in a collaborative environment with a diverse group of stakeholders - internally and externally;
Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis;
Excellent time management and organizational skills - ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders;
You have an insatiable thirst for knowledge - you are motivated to learn and keep yourself up-to-date with regards to changing regulations;
You possess maturity, poise and professionalism;
You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate;
You are intellectually curious with excellent problem-solving skills;
You anticipate, understand, and respond to the needs of others and are proactive about communicating;
You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;
You are a critical thinker and can suggest, implement, and support efficient and effective operations;
You are open to feedback, coachable and always striving to self-improve;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.
Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 75000 - CAD 95000 - yearly

About employer

More about this job

Responsibilities

The Customer Success Manager is responsible for managing customer health metrics, retention, and the lifetime value of assigned accounts. They will lead strategic planning sessions, define compliance programs, and collaborate with internal teams to ensure client success and product adoption.

Requirements

Candidates must have at least 3 years of experience in customer success, project management, or consulting roles. A university degree or post-graduate certificate in a related field is required, along with strong communication and Microsoft Excel skills.

Skills

Customer success
Project management
Consulting
Relationship management
Data analysis
Microsoft Excel
Pivot tables
Regulatory knowledge
Strategic planning
Communication
Time management
Problem-solving
Emotional intelligence
SaaS
CRM
Collaboration

Benefits

Vacation time
Life leave days
Corporate bonus program
Retirement savings options
Volunteer days
Flexible work options
Professional development days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Compliance
Regulatory
Supply Chain
Risk Management
AI
CRM
Microsoft Excel
Pivot Tables
Project Management
Consulting
B Corporation
Digital Product Passports
PFAS Reporting
Human Rights Due Diligence
Account Management
Strategic Planning
Executive Business Reviews
Product Intelligence
Data Analysis
Stakeholder Management
Professional Services
Google Applications
MS Office Suite

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