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Added 5 mins ago
HUB-NU26-53 Learning & Training Coordinator, Community Learning HUB
Springboard
Toronto, ON
Full-time
…transformative learning, and participatory learning methods to support curriculum for HUB learning content. Prepare literature reviews outlining relevant background information and key…
Added 7 mins ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
The Project Manager, Sales Enablement and Executive Customer Communications will own and lead the development of executive-facing sales enablement content and systems that support…
Added 7 mins ago
SERVICE DESIGN RESEARCHER #67176
City of Toronto
Toronto, ON
Full-time
Provides design research support through all product development iterations, ensuring research insights and customer needs are taken into consideration. Collects, analyzes, evaluates and…
Added 7 mins ago
Finance Project Transformation Senior Associate
PwC Canada
Toronto, ON
Full-time
As a risk management generalist at PwC, you will provide advisory and practical support to teams across a wide range of specialist risk and compliance areas.
Added 7 mins ago
SAP A2D Test Lead (Plant Maintenance) @ Calgary, AB_ Hybrid
BURGEON IT SERVICES
Calgary, AB
Contract
Bachelor's degree in Engineering, Information Technology, or related field.
Added 7 mins ago
Major Incident Manager
Worley
Vancouver, BC
Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 7 mins ago
Major Incident Manager
Worley
Toronto, ON
Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 7 mins ago
Major Incident Manager
Worley
Calgary, AB
Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 7 mins ago
Human Resources Manager
Ecom Logistics
Toronto, ON · Greater Toronto Area, Canada
Full-time
…sq. ft. of warehousing space and uses advanced fulfillment technology to support scalable, efficient operations. Ecom Logistics offers comprehensive services including warehousing,…
Added 8 mins ago
Project Leader II
Framatome North America
Pickering, ON
Full-time
Provide project leadership on smaller projects and/or manage elements and functions within larger projects under the direct supervision of higher level, project manager.
Added 8 mins ago
Inside Sales Manager
Berendsen
Winnipeg, MB
Full-time
We are seeking a Customer Service / Manager for our Winnipeg branch. Candidates should have customer service experience, a mechanical aptitude, ability to learn quickly, computer literacy,…
Added 8 mins ago
Facilities & Building Operations Coordinator
Fraser Valley Child Development Centre
Surrey, BC
Part-time · Temporary
…based, family centered services to children and youth with support needs, and their families. Our work focuses on child development - supporting, advocating, and empowering children and…
Added 8 mins ago
Facilities & Building Operations Coordinator
Fraser Valley Child Development Centre
Langley (District), BC · Langley, British Columbia
Part-time · Temporary
…based, family centered services to children and youth with support needs, and their families. Our work focuses on child development - supporting, advocating, and empowering children and…
Added 8 mins ago
Facilities & Building Operations Coordinator
Fraser Valley Child Development Centre
Maple Ridge, BC
Part-time · Temporary
…based, family centered services to children and youth with support needs, and their families. Our work focuses on child development - supporting, advocating, and empowering children and…
Added 8 mins ago
Facilities & Building Operations Coordinator
Fraser Valley Child Development Centre
Chilliwack, BC
Part-time · Temporary
…based, family centered services to children and youth with support needs, and their families. Our work focuses on child development - supporting, advocating, and empowering children and…
Added 8 mins ago
Facilities & Building Operations Coordinator
Fraser Valley Child Development Centre
Mission, BC
Part-time · Temporary
…based, family centered services to children and youth with support needs, and their families. Our work focuses on child development - supporting, advocating, and empowering children and…
Added 8 mins ago
Product Operations Manager
Indigo Books & Music
Calgary, AB
$42,500 to $69,000 CAD / year
Full-time
The Product Operations Manager translates Indigo’s visual merchandising priorities into locally relevant execution, strengthening community connection and brand affinity while delivering a…
Added 8 mins ago
Associate Product Manager, Salesforce
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
Lightspeed is looking for an Associate Product Manager, Salesforce to join our Global Information Systems Team. In this role, you’ll help shape and improve the Salesforce tools and…
Added 8 mins ago
Senior Project Manager
VML
Toronto, ON
For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.
Added 8 mins ago
Retail Shift Leader
Canna Cabana
Fort St. John, BC
Part-time
Oversee the responsibilities of the Store Manager in the absence of SM/ASM
Added 8 mins ago
Retail Shift Leader
Canna Cabana
Grande Prairie, AB
Full-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 8 mins ago
Senior Project Manager
VML Canada (English)
Toronto, ON
…capture opportunity and deliver transformational growth. For more information, visit…
Added 19 mins ago
Data Services Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$35 to $44 CAD / hour
Contract
…partners by managing the data capture requirements for legal information for capital markets trading products; the candidate will also be responsible for managing and investigating trade…
Added 21 mins ago
Project Manager (13685)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
$129,639.2 to $162,089.2 CAD / year
Full-time
Salary Information: $129,639.20 - $162,089.20
Added 21 mins ago
Business Analyst and IT Support
Government of Manitoba
Winnipeg, MB
Full-time
Reporting to the Manager, Service Delivery, the Business Analyst and IT Support provides business analysis, application support, desktop coordination, and technology operations services for…

Assent

Customer Success Manager- 1 Year Term

Ottawa, ON, Canada

Pay: $75,000 to $95,000 CAD / year
Job type: Full-time
Experience: Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Posting language: English
Posted: Sep 22, 2026

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Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

This is a one-year contract with the potential to be extended. Customer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSM, is highly organized with impeccable attention to detail and excellent interpersonal skills. Overall the CSM responsible for customer health metrics and retention.

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins.
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Take on special projects to enhance customer success management processes.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Work with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

Qualifications

Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact, additional languages are considered an asset;
A University, College and/or Post Graduate Certificate in a related area of study or equal working experience;
Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field;
Working knowledge of consultative customer management and/or project management roles;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Solid interpersonal skills - you are able to build stable relationships in a collaborative environment with a diverse group of stakeholders - internally and externally;
Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis;
Excellent time management and organizational skills - ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders;
You have an insatiable thirst for knowledge - you are motivated to learn and keep yourself up-to-date with regards to changing regulations;
You possess maturity, poise and professionalism;
You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate;
You are intellectually curious with excellent problem-solving skills;
You anticipate, understand, and respond to the needs of others and are proactive about communicating;
You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;
You are a critical thinker and can suggest, implement, and support efficient and effective operations;
You are open to feedback, coachable and always striving to self-improve;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.
Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 75000 - CAD 95000 - yearly

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More about this job

Responsibilities

The Customer Success Manager is responsible for managing customer health metrics, retention, and the lifetime value of assigned accounts. They will lead strategic planning sessions, define compliance programs, and collaborate with internal teams to ensure client success and product adoption.

Requirements

Candidates must have at least 3 years of experience in customer success, project management, or consulting roles. A university degree or post-graduate certificate in a related field is required, along with strong communication and Microsoft Excel skills.

Skills

Customer success
Project management
Consulting
Relationship management
Data analysis
Microsoft Excel
Pivot tables
Regulatory knowledge
Strategic planning
Communication
Time management
Problem-solving
Emotional intelligence
SaaS
CRM
Collaboration

Benefits

Vacation time
Life leave days
Corporate bonus program
Retirement savings options
Volunteer days
Flexible work options
Professional development days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Compliance
Regulatory
Supply Chain
Risk Management
AI
CRM
Microsoft Excel
Pivot Tables
Project Management
Consulting
B Corporation
Digital Product Passports
PFAS Reporting
Human Rights Due Diligence
Account Management
Strategic Planning
Executive Business Reviews
Product Intelligence
Data Analysis
Stakeholder Management
Professional Services
Google Applications
MS Office Suite

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