Jobs in Canada

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Added 2 months ago
CI
Insurance Account Manager Commercial Lines
Collectivfide Insurance Brokers Inc.
Owen Sound, ON
- Full-time
We understand you may not meet every criteria below, and that’s okay, as we are willing to invest in your growth and development. We are proud of our culture that emphasizes a growth…
Added 3 months ago
Senior Policy Planner
Government of Alberta
Edmonton, AB
Reporting to the Manager of Employment Services Policy, the Senior Policy Planner bridges policy and front-line service delivery, overseeing specific employment and training programs and…
Added 3 months ago
Gestionnaire de produit / Product Manager
Jam
QC · Montreal, QC · Ottawa, ON · Baie D'urfe, QC · Toronto, ON
Erikson Consumer is seeking a driven and analytical Product Manager to manage a portfolio of consumer techn
Added 3 months ago
In Store Bakery - Baker
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 3 months ago
Barista
Freson Bros.
Stony Plain, AB
Most importantly, the willingness and enthusiasm for continuous learning and development.
Added 3 months ago
PM
Business Development Manager (Inside Sales)
Picton Mahoney Asset Management
Edmonton, AB
- Full-time
At PICTON Investments, being employee-owned means we take care of our team and offer opportunities for top performers to participate in our equity ownership program over time. Eligible…
Added 2 months ago
A
Sr. Customer Success Manager
Assent
Ottawa, ON
- $100,000 to $130,000 CAD / year
- Full-time
The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their…
Added 3 months ago
Automation Program Manager (Entry Level)
Flex-N-Gate
Windsor, ON
The Automation Program Manager’s role is to support and initiate automation programs throughout the facility by implementing and maintaining automation projects and equipment.
Added 3 months ago
Manager, Policy
Government of Alberta
Edmonton, AB
As Manager, Policy, you will provide strategic leadership for policy initiatives across Alberta's Traffic Safety Services Division. Collaborating closely with senior executives, government…
Added 3 months ago
L
Business & Finance Producer
LumiQ
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
At LumiQ, we’re on a mission to make professional education enjoyable. As a modern, audio-first learning platform, we empower accounting and finance professionals to fulfill their…
Added 2 months ago
D
Senior Manager, Internal Controls and Financial Governance
Deloitte
Toronto, ON
- Full-time
The Senior Manager, Internal Controls and Financial Governance provides firm-wide oversight of the Internal Controls over Financial Reporting (ICFR) program, promotes a strong controls…
Added 2 months ago
VP
Medical Director, Haematology
Vertex Pharmaceuticals
Toronto, ON
- Full-time
…the Canadian Heme Team. This role will be accountable for the development and implementation of the Canadian medical strategy and plans and will work in partnership with other cross…
Added 2 months ago
LH
Physiotherapist
Lifemark Health Group
Grande Prairie, AB
- $130,000 to $180,000 CAD / year
- Full-time
Stay current with best practices through continuous learning and professional development.
Added 2 months ago
LH
Kinesiologist
Lifemark Health Group
Victoria, BC
- $20.15 to $29.56 CAD / hour
- Full-time
…beautiful Victoria, British Columbia, with ample on-site parking and a spacious, bright rehabilitation gym and private treatment rooms. Our team is composed of registered physiotherapists,…
Added 2 months ago
LH
OCCT-Occupational Therapist
Lifemark Health Group
Vancouver, BC
- $43 to $52 CAD / hour
- Full-time
$1500 annual learning and development allowance (based on employment status).
Added 2 months ago
PHYT-Physiotherapist
Lifemark Health Group
Calgary, AB
Stay current with best practices through continuous learning and professional development.
Added 2 months ago
Grocery - Clerk All Purpose Grid B SW
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Vancouver, BC
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 2 months ago
BP
Front of House Manager
Boston Pizza
Brandon, MB
- Full-time
A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the…
Added 2 months ago
E
Resident Care Manager (RCM) - Casual - Heritage Lodge
Extendicare
Winnipeg, MB · Heritage Lodge Personal Care
- Part-time
Current CPR certification is required
Added 2 months ago
GD
DYNAMITE - Sales Assistant Manager - Place Rosemere
Groupe Dynamite, Inc Garage
Rosemère, QC
- Full-time
Learning and development programs to grow and exploit full potential to succeed in your next step!
Added 2 months ago
GD
DYNAMITE - Sales Associate PT - West Edmonton Mall
Groupe Dynamite, Inc Garage
AB · Edmonton, Alberta
- Part-time
Learning and development programs to grow and exploit full potential to succeed in your next step!
Added 5 months ago
MM
Sales Supervisor I
Mass Markets
Sydney, Nova Scotia
- Full-time
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success…
Added 5 months ago
KB
Assistant Store Manager
Kent Building Supplies
Grand Falls-Windsor, Newfoundland and Labrador
- Full-time
…leadership drives success. We’re looking for an Assistant Store Manager who is ready to take ownership of store operations, lead a diverse team, and deliver an exceptional customer…
Added 6 months ago
WL
Reliability and Integrity Engineer
Woodfibre LNG
Squamish, British Columbia
- $110,000 to $125,000 CAD / year
- Full-time
…team. The successful candidate reports directly to Engineering Manager. This role will be based on the Project Site, in Squamish, BC., playing an essential part in supporting the company's…
Added 6 months ago
WL
Reliability and Integrity Engineer
Woodfibre LNG
Vancouver, British Columbia
- $110,000 to $125,000 CAD / year
- Full-time
…team. The successful candidate reports directly to Engineering Manager. This role will be based on the Project Site, in Squamish, BC., playing an essential part in supporting the company's…

Assent

Sr. Customer Success Manager

Ottawa, ON, Canada

$100,000 to $130,000 CAD / year · Full-time

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Experience: 6+ years of experience in customer success, project management, and/or consulting roles;
Posting language: English
Posted: Aug 18, 2026

Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal candidate is highly motivated, experienced working with senior level stakeholders (internally & externally) and managing complex/non-standard projects, with impeccable attention to detail and excellent interpersonal skills. Compensation for this role includes a competitive base salary plus eligibility to participate in our annual incentive plan.

Key Requirements & Responsibilities

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Provides senior level support while managing the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
Available to provide best practice and guidance where needed for Associate CSMs and CSMs for client escalations;
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Provides consultation, advocates and collaborates with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Provides recommendations while working with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Take on special projects to enhance customer success management processes. This can include leading groups of individual contributors through projects and process development.

Qualifications

Excellent oral and written communication skills in English (additional languages are an asset) - you communicate clearly, concisely and with tact;
A University, College and/or Post Graduate Certificate in Environmental Studies, International Business, Supply Chain Management, Product/Materials Compliance, a related area of study or equal working experience;
6+ years of experience in customer success, project management, and/or consulting roles;
Proven experience in consultative customer management and/or project management roles, leading initiatives with external stakeholders;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Advanced Microsoft Excel and data management and analysis skills - able to leverage all Excel functions to analyze and report on complex datasets;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 100000 - CAD 130000 - yearly

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Senior Customer Success Manager defines and executes compliance programs to ensure customer success and maximize the lifetime value of assigned accounts. They lead strategic planning sessions and collaborate with internal teams to drive product adoption and improve program strategies.

Requirements

Candidates need 6+ years of experience in customer success, project management, or consulting, preferably within a SaaS or professional services environment. A degree in Environmental Studies, International Business, Supply Chain, or a related field is required along with advanced Excel skills.

Skills

Customer Success Management
Project Management
Consultative Management
Stakeholder Management
Strategic Planning
Data Analysis
Microsoft Excel
CRM Management
Regulatory Compliance
SaaS
Supply Chain Management
Executive Business Reviews
Account Management
Product Adoption
Interpersonal Communication
English Proficiency

Benefits

Vacation Time
Life Leave Days
Corporate Bonus Program
Retirement Savings Options
Flexible Work Options
Volunteer Days
Professional Development Days

Visa sponsorship

Not detected in the job text

Keywords

AI Native Platform
Supply Chain Sustainability
Compliance
PFAS Reporting
Digital Product Passports
B Corporation
SaaS
CRM
Professional Services
Environmental Studies
International Business
Supply Chain Management
Product Compliance
Materials Compliance
Microsoft Office Suite
Google Applications
Executive Business Reviews
Customer Health Metrics
Account Management
Regulatory Knowledge

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Work requirements

Jobs in Canada