Jobs in Canada

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Added 3 months ago
ZI
Senior Program Manager (Clinical)
Zymeworks Inc.
Vancouver, BC
- $105,000 to $161,000 CAD / year
Prepare and manage overall clinical and product development plans for each clinical program, including associated timelines and budget information.
Added 3 months ago
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Senior Manager, Technical Partner Solutions
Priceline
Toronto, ON
- Full-time
…recognised brands through a robust API platform. As Senior Manager, Technical Partner Solutions, you will be the primary technical owner for a portfolio of strategic API partners. This is a…
Added 3 months ago
SC
Sales Associate
Staples Canada
Cambridge, ON
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 3 months ago
In Store Bakery - Baker
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
…banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 3 months ago
Barista
Freson Bros.
Stony Plain, AB
Assist Coffee Shop Manager and Supervisor with:
Added 3 months ago
Customer Service Supervisor
The Talent Team at Perimeter Aviation
Winnipeg, MB
Reporting to the YWG Base Manager, the Customer Service Supervisor is responsible to provide day-to-day supervisory support in the direction of operational and technical support to both the…
Added 3 months ago
PM
Business Development Manager (Inside Sales)
Picton Mahoney Asset Management
Edmonton, AB
- Full-time
…opportunities for top performers to participate in our equity ownership program over time. Eligible employees get access to a full benefits package, including profit sharing, health and…
Added 3 months ago
Environmental Project Manager
WSP
Calgary, AB
WSP has a new opportunity for an Environmental Assessment and Remediation Project Manager to join our Remediation Program Management (RPM) team based in Calgary or Edmonton. This new…
Added 2 months ago
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Sr. Customer Success Manager
Assent
Ottawa, ON
- $100,000 to $130,000 CAD / year
- Full-time
The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their…
Added 3 months ago
Automation Program Manager (Entry Level)
Flex-N-Gate
Windsor, ON
The Automation Program Manager’s role is to support and initiate automation programs throughout the facility by implementing and maintaining automation projects and equipment.
Added 3 months ago
WG
Showroom Consultant
Wolseley Group
Medicine Hat, AB
- Full-time
Reporting to the Showroom Manager, your responsibilities will include to:
Added 3 months ago
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Systems Administrator III (Linux)
Moneris
Toronto, ON
- Full-time
…large-scale RHEL estate of thousands of virtual machines spanning development through mission-critical production. You will build reusable automation at scale with Ansible, Python, and…
Added 3 months ago
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Systems Engineer
Moneris
Toronto, ON
- Full-time
Reporting Relationship: You will report to the Senior Manager, Systems Infrastructure
Added 6 months ago
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Manager, Tax Retirement and Estate Planning Services
THE EMPIRE LIFE INS. CO
Canada
- Full-time
Empire Life is looking to hire a Manager, Tax Retirement and Estate Planning Services
Added 2 months ago
Handover Manager - GTA
Kiewit
Toronto, ON
As a Handover Manager, you will report directly to the District Handover Manager, and will administer the District Handover SOP and associated Project Handover Plans. In this role, you will…
Added 2 months ago
Project Scheduler
E.S. FOX LIMITED
Port Robinson, ON
Reporting to the Area Manager and Production Supervisor, the Project Scheduler will work with the Project Managers, Project Leads, and Subcontractors to plan and organize work, develop and…
Added 3 months ago
Manager, Policy
Government of Alberta
Edmonton, AB
As Manager, Policy, you will provide strategic leadership for policy initiatives across Alberta's Traffic Safety Services Division. Collaborating closely with senior executives, government…
Added 3 months ago
UG
Indigenous Doula, Victoria (Temporary, Part-Time)
Union Gospel Mission (Vancouver)
Victoria, BC
- Part-time
The Indigenous Doula reports to the Manager, Victoria and works collaboratively with the Arrow Home team to provide strengths-based, trauma-informed, family support for program participants…
Added 3 months ago
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Talent Acquisition Partner (Technical)
Jobber
Remote, Canada
- Full-time
- Remote
…mission to help small businesses succeed. Reporting to the Manager, Talent Attraction, you’ll specialize in identifying, engaging, and hiring top-tier technical talent across Product…
Added 3 months ago
GH
Wastewater Treatment Operator III
Groupe Helios
Cochrane, AB
- Full-time
Current Level III Wastewater Treatment Operator Certification (proof of certification is required)
Added 3 months ago
Manager, Market Risk
Greenfield Global Inc.
Mississauga, ON
Greenfield is looking for a Manager, Market Risk, to join our growing team.
Added 3 months ago
Deli Utility Clerk (Airdrie)
Calgary Co-operative Association Limited
Airdrie, AB
…employee discount (cashback) on all purchases, a recognition program, social committee events and employee & family assistance plan. As well as numerous training and development…
Added 3 months ago
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Registered Behaviour Analyst
FIREFLY
Kenora, Ontario · Any FIREFLY office, Ontario
- Full-time
…role, you will provide behaviour analytic services, support the development and monitoring of applied behaviour analysis program, and provide clinical oversight to Positive Behaviour…
Added 3 months ago
A
HR Coordinator, Bilingual (English/French)
ALS
Sudbury, ON · Montreal, QC · CAN - ON - Sudbury
- Full-time
Supports the HR Manager, operation(s) and business units including the following
Added 2 months ago
Assistant Restaurant Manager
SSP
Mississauga, ON
Join Our Team as an Assistant Restaurant Manager in a dynamic airport restaurant environment!

Assent

Sr. Customer Success Manager

Ottawa, ON, Canada

$100,000 to $130,000 CAD / year · Full-time

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Experience: 6+ years of experience in customer success, project management, and/or consulting roles;
Posting language: English
Posted: Aug 18, 2026

Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal candidate is highly motivated, experienced working with senior level stakeholders (internally & externally) and managing complex/non-standard projects, with impeccable attention to detail and excellent interpersonal skills. Compensation for this role includes a competitive base salary plus eligibility to participate in our annual incentive plan.

Key Requirements & Responsibilities

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Provides senior level support while managing the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
Available to provide best practice and guidance where needed for Associate CSMs and CSMs for client escalations;
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Provides consultation, advocates and collaborates with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Provides recommendations while working with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Take on special projects to enhance customer success management processes. This can include leading groups of individual contributors through projects and process development.

Qualifications

Excellent oral and written communication skills in English (additional languages are an asset) - you communicate clearly, concisely and with tact;
A University, College and/or Post Graduate Certificate in Environmental Studies, International Business, Supply Chain Management, Product/Materials Compliance, a related area of study or equal working experience;
6+ years of experience in customer success, project management, and/or consulting roles;
Proven experience in consultative customer management and/or project management roles, leading initiatives with external stakeholders;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Advanced Microsoft Excel and data management and analysis skills - able to leverage all Excel functions to analyze and report on complex datasets;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 100000 - CAD 130000 - yearly

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

The Senior Customer Success Manager defines and executes compliance programs to ensure customer success and maximize the lifetime value of assigned accounts. They lead strategic planning sessions and collaborate with internal teams to drive product adoption and improve program strategies.

Requirements

Candidates need 6+ years of experience in customer success, project management, or consulting, preferably within a SaaS or professional services environment. A degree in Environmental Studies, International Business, Supply Chain, or a related field is required along with advanced Excel skills.

Skills

Customer Success Management
Project Management
Consultative Management
Stakeholder Management
Strategic Planning
Data Analysis
Microsoft Excel
CRM Management
Regulatory Compliance
SaaS
Supply Chain Management
Executive Business Reviews
Account Management
Product Adoption
Interpersonal Communication
English Proficiency

Benefits

Vacation Time
Life Leave Days
Corporate Bonus Program
Retirement Savings Options
Flexible Work Options
Volunteer Days
Professional Development Days

Visa sponsorship

Not detected in the job text

Keywords

AI Native Platform
Supply Chain Sustainability
Compliance
PFAS Reporting
Digital Product Passports
B Corporation
SaaS
CRM
Professional Services
Environmental Studies
International Business
Supply Chain Management
Product Compliance
Materials Compliance
Microsoft Office Suite
Google Applications
Executive Business Reviews
Customer Health Metrics
Account Management
Regulatory Knowledge

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Jobs in Canada