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Added 1 min ago
RS
Computer Systems Technologist - Level 2
Richmond School District No. 38
Richmond, BC
- Internship
…position is under the general supervision of the Assistant Manager of Technology and Information Services, but work is performed independently with minimal direction…
Added 18 mins ago
EI
Software Development Manager
EBlock Inc.
Canada
- $160,000 to $180,000 CAD / year
- Full-time
…need a full-time coordinator, and because we would rather its manager stay close to the work than drift away from it. It is deliberately inward-facing. It does not carry product ownership,…
Added 18 mins ago
WF
Maintenance Technician
Westbrook Floral Ltd.
Beamsville, ON
- Full-time
Inspects building facilities to identify building maintenance needs, reporting them to the Maintenance Manager as required;
Added 18 mins ago
HC
Human Resources Coordinator
Hartmann Canada Inc
Brantford, ON
- $60,000 to $62,000 CAD / year
- Full-time
…rapidly increasing. Hartmann has committed and invested in this area to meet the growing demand of our…
Added 18 mins ago
HC
Print / Press Room Manager
Hartmann Canada Inc
Brantford, ON
- $110,000 to $115,000 CAD / year
- Full-time
…rapidly increasing. Hartmann has committed and invested in this area to meet the growing demand of our…
Added 18 mins ago
HC
Maintenance Supervisor (Afternoon Shift)
Hartmann Canada Inc
Brantford, ON
- $90,000 to $130,000 CAD / year
- Full-time
…rapidly increasing. Hartmann has committed and invested in this area to meet the growing demand of our…
Added 32 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
This is a brand‑new clinic located in the rapidly growing downtown Langley area. The clinic features multiple exam rooms, with each provider assigned access to 2 rooms. 3 providers are…
Added 32 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
This is a brand‑new clinic located in the rapidly growing downtown Langley area. The clinic features multiple exam rooms, with each provider assigned access to 2 rooms. 3 providers are…
Added 32 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
This is a brand‑new clinic located in the rapidly growing downtown Langley area. The clinic features multiple exam rooms, with each provider assigned access to 2 rooms. 3 providers are…
Added 32 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Part-time
Located in the Latimer area of Willoughby, This Family Practice is a brand new clinic in a dense and fast growing Langley community. There are lots of cafes, restaurants, and park areas…
Added 32 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
This is a brand‑new clinic located in the rapidly growing downtown Langley area. The clinic features multiple exam rooms, with each provider assigned access to 2 rooms. 3 providers are…
Added 32 mins ago
BT
Receptionist
Baker Tilly Canada
ON · Chatham-Kent, ON
- Full-time
Maintain the front desk area, client waiting area, and meeting rooms in a clean and organized condition.
Added 32 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Coquitlam, BC
- Part-time
…commercial building - the only one of its kind in the Tri-Cities…
Added 33 mins ago
Tax Specialist, Operations
Olympia Financial Group Inc
Calgary, AB
Act as a Subject Matter Expert in specified area.
Added 33 mins ago
MP
Field Service Technician
MANITOBA POSSIBLE SERVICES INC.
Flin Flon, MB
- $22.09 to $26.43 CAD / hour
- Part-time
Travels to a designated area(s) of rural Manitoba to perform routine calls including wheelchair diagnostics, maintenance and repairs.
Added 33 mins ago
BS
Food Service Area Supervisor
Bento Sushi
Ottawa, ON
- Up to $50,000 CAD / year
- Full-time
…previous experience working as a; food service supervisor, area supervisor: food; district supervisor; regional supervisor; shift supervisor; assistant general manager; kitchen manager;…
Added 33 mins ago
BS
Regional Manager (Food Service)
Bento Sushi
Ottawa, ON
- Up to $60,000 CAD / year
- Full-time
…previous experience working as a; food service supervisor, area supervisor: food; district supervisor; regional supervisor; shift supervisor; assistant general manager; kitchen manager;…
Added 33 mins ago
PH
Guest Service Agent
PR Hotels
Brandon, MB
- Up to $18 CAD / hour
- Part-time
Be Helpful - familiarize yourself with all the services in the hotel and the local area to answer any questions and give guests what they need to find their own way
Added 1 hour ago
AH
Registered Nurse
Alberta Health Services
Red Deer, AB
- Temporary
Reporting to the Area Manager, Red Deer Seniors Health, in the role of Registered Nurse - Home Care Case Manager, Community Response, you will be part of the Intensive Home Care team and…
Added 1 hour ago
TH
Receiving Associate Part-Time (4pm-12am Shift))- 7064 Westend
The Home Depot Canada
AB · Edmonton, AB
- Part-time
Cleaning and maintaining receiving area (e.g. removing pallets and cardboard boxes from the floor, using compactor and bailer, clearing area to make room for new merchandise).
Added 2 hours ago
WC
(CAN) Cashier PT
Walmart Canada
Owen Sound, ON
- Full-time
Ensures safe work practices are followed including proper lifting and keeping a clean work area.
Added 2 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Taber, AB
- Full-time
Ensures safe work practices are followed including proper lifting and keeping a clean work area.
Added 2 hours ago
WC
(CAN) Caissier
Walmart Canada
Sept-Îles, QC
- Contract
Ensures safe work practices are followed including proper lifting and keeping a clean work area.
Added 2 hours ago
WC
Directs Store Delivery Associate
Walmart Canada
Amherst, NS
- Full-time
Receiving Area Organization and Documentation
Added 2 hours ago
RP
Business Development / Sales Account Manager
Roll Pro Security Shutters & Roll Up Doors
Concord, ON
- Full-time
Location: Concord, Ontario (Greater Toronto Area)

Closed listing

Assent

Sr. Customer Success Manager

Ottawa, ON, Canada

$100,000 to $130,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Experience: 6+ years of experience in customer success, project management, and/or consulting roles;
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal candidate is highly motivated, experienced working with senior level stakeholders (internally & externally) and managing complex/non-standard projects, with impeccable attention to detail and excellent interpersonal skills. Compensation for this role includes a competitive base salary plus eligibility to participate in our annual incentive plan.

Key Requirements & Responsibilities

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Provides senior level support while managing the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
Available to provide best practice and guidance where needed for Associate CSMs and CSMs for client escalations;
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Provides consultation, advocates and collaborates with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Provides recommendations while working with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Take on special projects to enhance customer success management processes. This can include leading groups of individual contributors through projects and process development.

Qualifications

Excellent oral and written communication skills in English (additional languages are an asset) - you communicate clearly, concisely and with tact;
A University, College and/or Post Graduate Certificate in Environmental Studies, International Business, Supply Chain Management, Product/Materials Compliance, a related area of study or equal working experience;
6+ years of experience in customer success, project management, and/or consulting roles;
Proven experience in consultative customer management and/or project management roles, leading initiatives with external stakeholders;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Advanced Microsoft Excel and data management and analysis skills - able to leverage all Excel functions to analyze and report on complex datasets;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 100000 - CAD 130000 - yearly

About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage client relationships, define compliance programs, and ensure the realization of economic value for assigned accounts. They will lead strategic planning sessions, analyze program results, and collaborate with internal teams to drive product adoption and business growth.

Requirements

Candidates must have 6+ years of experience in customer success, project management, or consulting, along with a relevant university degree or equivalent experience. Proficiency in Microsoft Excel, strong communication skills, and intermediate regulatory knowledge are required for this role.

Skills

Customer success
Project management
Consulting
Strategic planning
Relationship management
Data analysis
Microsoft Excel
Regulatory knowledge
Supply chain management
Communication
Stakeholder management
Product compliance
SaaS
Business value optimization
Account management

Benefits

Vacation time
Life leave days
Corporate bonus program
Retirement savings options
Professional development days
Flexible work options
Volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Project Management
SaaS
Supply Chain Management
Regulatory Compliance
PFAS Reporting
Digital Product Passports
Human Rights Due Diligence
Responsible Sourcing
Executive Business Reviews
CRM
Data Analysis
Microsoft Office
Google Applications
B Corporation
Product Intelligence
Strategic Planning
Account Management
Consulting
Professional Services

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