Find work in Canada.

323,470 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
Seasonal Sales Associate (Queen West)
Knix
Toronto, ON
$19.7 CAD / hour
Temporary
You are a self-starter who doesn't wait for a task list. You see the 'open space' on the floor and fill it - whether that’s connecting with a client or optimizing a display to drive UPT
Added 8 mins ago
Professional Resources Specialist
Hicks Morley
Toronto, ON
Full-time
…closely with the Firm’s Director, Professional Resources and Manager, Student Programs on all aspects of the Firm’s professional development programs, processes and strategic initiatives…
Added 8 mins ago
Seasonal Sales Associate (Toronto Premium Outlets)
Knix
Milton, ON
$19.7 CAD / hour
Temporary
You are a self-starter who doesn't wait for a task list. You see the 'open space' on the floor and fill it - whether that’s connecting with a client or optimizing a display to drive UPT
Added 24 mins ago
Seasonal Sales Associate (Toronto Premium Outlets)
Knix
Milton, ON
$19.7 CAD / hour
Part-time · Contract · Temporary
You are a self-starter who doesn't wait for a task list. You see the 'open space' on the floor and fill it - whether that’s connecting with a client or optimizing a display to drive UPT.
Added 24 mins ago
Seasonal Sales Associate (Queen West)
Knix
Toronto, ON
$19.7 CAD / hour
Part-time · Contract · Temporary
You are a self-starter who doesn't wait for a task list. You see the 'open space' on the floor and fill it - whether that’s connecting with a client or optimizing a display to drive UPT.
Added 37 mins ago
Databricks Manager
Avanade
Toronto, ON
Full-time
As a Lead Solution Architect within our Data & AI Practice, you'll leverage a client-centric approach to understand our client’s challenges and opportunities to deliver solutions and…
Added 37 mins ago
Deals Contracts & Closing Mechanism Manager
PwC Canada
Toronto, ON
Full-time
As a Deals Contracts & Closing Mechanism Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational…
Added 37 mins ago
Digital Media Strategist
Arrivals + Departures
Toronto, ON
$75,000 to $85,000 CAD / year
Full-time
…expert. This strategist plays a crucial role in translating client objectives into effective, performance-driven digital campaigns, translating advertising into profitable revenue for our…
Added 39 mins ago
Community General Manager II
CIBC
Richmond Hill, ON
Full-time
As a member of the Personal and Business Banking Team, you’ll lead a team of client facing employees within the banking centre, as well as other banking centres within your community to…
Added 39 mins ago
Community General Manager, Personal & Business Banking - Charlottetown, PEI
CIBC
Charlottetown, PE
Full-time
As a member of the Personal and Business Banking Team, you’ll lead a team of client facing employees within the banking centre, as well as other banking centres within your community to…
Added 39 mins ago
Community General Manager, Imperial Service
CIBC
Brampton, ON
Full-time
As a member of the Imperial Service Team, you’ll lead a team of client facing employees within the banking centre, as well as other banking centres within your community to deliver on…
Added 39 mins ago
Community General Manager II
CIBC
Bolton, ON
Full-time
As a member of the Personal and Business Banking Team, you’ll lead a team of client facing employees within the banking centre, as well as other banking centres within your community to…
Added 39 mins ago
Community General Manager I
CIBC
Burlington, ON
Full-time
As a member of the Personal and Business Banking Team, you’ll lead a team of client facing employees within the banking centre, as well as other banking centres within your community to…
Added 39 mins ago
Community General Manager, Imperial Service
CIBC
Maple, ON
Full-time
As a member of the Imperial Service Team, you’ll lead a team of client facing employees within the banking centre, as well as other banking centres within your community to deliver on…
Added 39 mins ago
Community General Manager, Imperial Service
CIBC
Toronto, ON
Full-time
As a member of the Imperial Service Team, you’ll lead a team of client facing employees within the banking centre, as well as other banking centres within your community to deliver on…
Added 39 mins ago
Electrical Estimator - McCaine Electric
Canem Systems Ltd.
Winnipeg, MB
Full-time
…built on inclusion, mutual respect, and a shared commitment to success. You’ll be joining a team that values collaboration, supports professional growth, and celebrates achievements…
Added 39 mins ago
Junior Proposal Specialist
ATCO
Calgary, AB
Full-time
…innovative solutions in both urban and remote environments. Our success is built on operational excellence, strong client relationships, and the expertise of our…
Added 55 mins ago
Branch Operations Supervisor
Farm Business Consultants
Grande Prairie, AB
Other
…operational oversight to the branch's Member Care Coordinators (Client Service Coordinators), ensuring exceptional service delivery, efficient workflows, and achievement of business…
Added 55 mins ago
Manager, Catering
Compass Canada
Edmonton, AB
Full-time
…partners and guests. As a premier sports and events venue, our success is driven by strong leadership, operational excellence, and a collaborative, people-first…
Added 55 mins ago
Branch Manager, Clarkson Branch
Royal Bank of Canada
Mississauga, ON
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 55 mins ago
Associate Manager, Market Access & Pricing
EVERSANA
Toronto, ON
Full-time
The purpose of this role is to support project teams attain optimal reimbursement for our client’s products; the core responsibilities will include contribution to the development of…
Added 1 hour ago
Intermediate Project Manager (ICI Construction)
Maple Reinders
Burnaby, BC
$120,000 to $145,000 CAD / year
Full-time
Maple Reinders Constructors is currently seeking an experienced ICI Project Manager to join our team in Burnaby, British Columbia, with exposure to complex ICI projects (industrial,…
Added 1 hour ago
Finance Business Partner-EN
Canadian Forces Morale and Welfare Services
Ottawa, ON
$97,420 to $114,660 CAD / year
Full-time
Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do.…
Added 1 hour ago
Store Manager
Laura Canada
Calgary, AB
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look…
Added 1 hour ago
Laboratory Team Leader
Bureau Veritas
Ottawa, ON
Manages the priority organization and flow of samples and/or materials to optimize laboratory efficiency and meet client holding time requirements.

Assent

Sr. Customer Success Manager

Ottawa, ON, Canada

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Experience: 6+ years of experience in customer success, project management, and/or consulting roles;
Posting language: English
Posted: Sep 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal candidate is highly motivated, experienced working with senior level stakeholders (internally & externally) and managing complex/non-standard projects, with impeccable attention to detail and excellent interpersonal skills. Compensation for this role includes a competitive base salary plus eligibility to participate in our annual incentive plan.

Key Requirements & Responsibilities

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Provides senior level support while managing the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
Available to provide best practice and guidance where needed for Associate CSMs and CSMs for client escalations;
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Provides consultation, advocates and collaborates with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Provides recommendations while working with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Take on special projects to enhance customer success management processes. This can include leading groups of individual contributors through projects and process development.

Qualifications

Excellent oral and written communication skills in English (additional languages are an asset) - you communicate clearly, concisely and with tact;
A University, College and/or Post Graduate Certificate in Environmental Studies, International Business, Supply Chain Management, Product/Materials Compliance, a related area of study or equal working experience;
6+ years of experience in customer success, project management, and/or consulting roles;
Proven experience in consultative customer management and/or project management roles, leading initiatives with external stakeholders;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Advanced Microsoft Excel and data management and analysis skills - able to leverage all Excel functions to analyze and report on complex datasets;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 100000 - CAD 130000 - yearly

Apply About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage client relationships, define compliance programs, and ensure the realization of economic value for assigned accounts. They will lead strategic planning sessions, analyze program performance, and collaborate with internal teams to drive product adoption and client success.

Requirements

Candidates must have 6+ years of experience in customer success, project management, or consulting roles. A university or college degree in a relevant field such as Environmental Studies, International Business, or Supply Chain Management is required.

Skills

Customer success
Project management
Consulting
Stakeholder management
Strategic planning
Data analysis
Microsoft Excel
Regulatory knowledge
Supply chain management
Relationship management
Communication
Product compliance
SaaS
Business value optimization
Account management

Benefits

Vacation time
Life leave days
Corporate bonus program
Retirement savings options
Professional development days
Flexible work options
Volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Project Management
SaaS
Supply Chain Management
Regulatory Compliance
PFAS Reporting
Digital Product Passports
Human Rights Due Diligence
Responsible Sourcing
Data Analysis
Microsoft Excel
Executive Business Reviews
CRM
Product Intelligence
B Corporation
Strategic Planning
Consulting
Stakeholder Management
Account Management
Professional Services

Report this job