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Added 26 mins ago
Geotechnical Design Manager, for COWI in North America
COWI
Surrey, BC
Full-time
…metro transit, infrastructure, bridges, or hydroelectric power projects. In this role, you will be responsible for working with multidisciplinary teams and effectively managing and…
Added 26 mins ago
Geotechnical Design Manager, for COWI in North America
COWI
North Vancouver, BC
Full-time
…metro transit, infrastructure, bridges, or hydroelectric power projects. In this role, you will be responsible for working with multidisciplinary teams and effectively managing and…
Added 28 mins ago
Senior Process Engineer
Enerflex Ltd
Calgary, AB
Support the Project Manager, proposals and project engineering team on all technical requirements for assigned projects.
Added 28 mins ago
Quality Improvement Specialist
Halton Region
Oakville, ON
Reporting to the Manager, CQI Risk Management, the Quality Improvement Specialist supports the development, implementation, and evaluation of continuous quality improvement initiatives…
Added 58 mins ago
Senior Guideway Civil Coordinator
Trillium Guideway Partners
Toronto, ON
$90,000 to $120,000 CAD / year
Full-time
The Primary Construction Team consists of ACCIONA Infrastructure Canada Inc. (ACCIONA) and Amico Major Projects Inc. (Amico), as Trillium Guideway Partners (TGP).
Added 58 mins ago
Development Manager
Waterfront Toronto
Toronto, ON
Full-time
Waterfront Toronto is seeking a Development Manager to manage a variety of development and real estate functions integral to the development of waterfront precincts, ensuring compliance…
Added 1 hour ago
Wildlife Group Manager
WSP in Canada
AB · Alberta, Canada
Full-time
Lead with purpose across Canada’s most dynamic natural landscapes - WSP is seeking a Wildlife Group Manager to lead our Prairies & North Wildlife team, part of the Ecology and EIA business.…
Added 1 hour ago
Wildlife Group Manager
WSP in Canada
MB · Manitoba, Canada
Full-time
Lead with purpose across Canada’s most dynamic natural landscapes - WSP is seeking a Wildlife Group Manager to lead our Prairies & North Wildlife team, part of the Ecology and EIA business.…
Added 1 hour ago
Wildlife Group Manager
WSP in Canada
SK · Saskatchewan, Canada
Full-time
Lead with purpose across Canada’s most dynamic natural landscapes - WSP is seeking a Wildlife Group Manager to lead our Prairies & North Wildlife team, part of the Ecology and EIA business.…
Added 1 hour ago
Wildlife Group Manager
WSP in Canada
Saskatoon, SK
Full-time
Lead with purpose across Canada’s most dynamic natural landscapes - WSP is seeking a Wildlife Group Manager to lead our Prairies & North Wildlife team, part of the Ecology and EIA business.…
Added 1 hour ago
Wildlife Group Manager
WSP in Canada
Winnipeg, MB
Full-time
Lead with purpose across Canada’s most dynamic natural landscapes - WSP is seeking a Wildlife Group Manager to lead our Prairies & North Wildlife team, part of the Ecology and EIA business.…
Added 1 hour ago
Wildlife Group Manager
WSP in Canada
AB · Edmonton, AB
Full-time
Lead with purpose across Canada’s most dynamic natural landscapes - WSP is seeking a Wildlife Group Manager to lead our Prairies & North Wildlife team, part of the Ecology and EIA business.…
Added 1 hour ago
Project Manager
Actemium Canada
Mississauga, ON
$90,000 to $110,000 CAD / year
Full-time
The Project Manager is responsible for the successful execution and delivery of a portfolio of projects within the water and wastewater treatment industry, serving municipalities,…
Added 1 hour ago
Wildlife Group Manager
WSP in Canada
Calgary, AB
Full-time
Lead with purpose across Canada’s most dynamic natural landscapes - WSP is seeking a Wildlife Group Manager to lead our Prairies & North Wildlife team, part of the Ecology and EIA business.…
Added 1 hour ago
Facility Services Manager
BGIS
Thunder Bay, ON
Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 1 hour ago
Facility Services Manager
BGIS
Dryden, ON
Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 1 hour ago
Program Manager, Projects (Project Moonshot)
Bruce Power
Bruce Power
Full-time
…operations, our IT Division is currently hiring for a Program Manager, IT Projects with focus on Project Moonshot. Project Moonshot is Bruce Power's strategic enterprise modernization…
Added 1 hour ago
Regional Procurement Business Partner
Arcadis
Toronto, ON
Full-time
…will focus primarily on Transportation and Environment & Water projects, with additional support to Real Estate & Development projects in Canada where applicable. The role will implement…
Added 1 hour ago
Health and Safety Manager
EBC Inc.
Mississauga, ON
For more than 50 years, the building team has been giving life to countless construction projects, distinguishing itself by the high quality of its work, respecting the highest industry…
Added 1 hour ago
Engineering Manager
CQ Search Group Ltd.
Oshawa, ON · Greater Oshawa Metropolitan Area
$130,000 to $140,000 CAD / year
Full-time
…Oshawa, Ontario. They are seeking an experienced Engineering Manager to lead engineering, maintenance, reliability, and capital project initiatives across the…
Added 1 hour ago
Maintenance Planner (Full-time Permanent)
Manufacturing Job Site
ON · Kenora, ON
Full-time
Under the direct Guidance of the Maintenance and Operations Manager, the Maintenance Planner develops and prioritizes maintenance work orders based on risk, urgency, operational…
Added 1 hour ago
Compounding Manager
Manufacturing Job Site
Markham, ON
Full-time
The Compounding Manager is responsible for managing and overseeing all compounding activities to ensure batches are produced safely, efficiently, and in accordance with approved formulas,…
Added 1 hour ago
Mechanical Engineer IV
CRB
Mississauga, ON
$130,000 to $165,000 CAD / year
Full-time
…managing the project discipline budget on simple to complex projects of all sizes. The Lead Mechanical Engineer may work independently or at the direction of the Project Manager. The Lead…
Added 2 hours ago
Procurement Specialist
Amrize
London, ON
Join Amrize as a Procurement Specialist and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s…
Added 2 hours ago
Design Manager
EBC Inc.
Mississauga, ON
For more than 50 years, the building team has been giving life to countless construction projects, distinguishing itself by the high quality of its work, respecting the highest industry…

Assent

Sr. Customer Success Manager

Ottawa, ON, Canada

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Experience: 6+ years of experience in customer success, project management, and/or consulting roles;
Posting language: English
Posted: Sep 2, 2026

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Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal candidate is highly motivated, experienced working with senior level stakeholders (internally & externally) and managing complex/non-standard projects, with impeccable attention to detail and excellent interpersonal skills. Compensation for this role includes a competitive base salary plus eligibility to participate in our annual incentive plan.

Key Requirements & Responsibilities

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Provides senior level support while managing the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
Available to provide best practice and guidance where needed for Associate CSMs and CSMs for client escalations;
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Provides consultation, advocates and collaborates with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Provides recommendations while working with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Take on special projects to enhance customer success management processes. This can include leading groups of individual contributors through projects and process development.

Qualifications

Excellent oral and written communication skills in English (additional languages are an asset) - you communicate clearly, concisely and with tact;
A University, College and/or Post Graduate Certificate in Environmental Studies, International Business, Supply Chain Management, Product/Materials Compliance, a related area of study or equal working experience;
6+ years of experience in customer success, project management, and/or consulting roles;
Proven experience in consultative customer management and/or project management roles, leading initiatives with external stakeholders;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Advanced Microsoft Excel and data management and analysis skills - able to leverage all Excel functions to analyze and report on complex datasets;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 100000 - CAD 130000 - yearly

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More about this job

Responsibilities

The Senior Customer Success Manager will manage client relationships, define compliance programs, and ensure the realization of economic value for assigned accounts. They will lead strategic planning sessions, analyze program performance, and collaborate with internal teams to drive product adoption and client success.

Requirements

Candidates must have 6+ years of experience in customer success, project management, or consulting roles. A university or college degree in a relevant field such as Environmental Studies, International Business, or Supply Chain Management is required.

Skills

Customer success
Project management
Consulting
Stakeholder management
Strategic planning
Data analysis
Microsoft Excel
Regulatory knowledge
Supply chain management
Relationship management
Communication
Product compliance
SaaS
Business value optimization
Account management

Benefits

Vacation time
Life leave days
Corporate bonus program
Retirement savings options
Professional development days
Flexible work options
Volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Project Management
SaaS
Supply Chain Management
Regulatory Compliance
PFAS Reporting
Digital Product Passports
Human Rights Due Diligence
Responsible Sourcing
Data Analysis
Microsoft Excel
Executive Business Reviews
CRM
Product Intelligence
B Corporation
Strategic Planning
Consulting
Stakeholder Management
Account Management
Professional Services

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