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Added 10 mins ago
MH
Patient Access Representative
Mackenzie Health
Vaughan, ON
- $27.89 to $31.99 CAD / hour
- Full-time
Communicate clearly and professionally with senders and receivers to obtain missing information or clarify referral details.
Added 10 mins ago
MI
Production Operator
Magna International
Penetanguishene, ON
- Full-time
Job descriptions may display in multiple languages based on your language selection.
Added 22 mins ago
E
Electrical Designer, Mining
EXP
Sudbury, ON · Greater Sudbury, ON
- Full-time
Assist the lead engineer in the design of power & lighting layouts, circuiting, fire alarm, automation & control, instrumentation and electrical details
Added 22 mins ago
E
Senior Electrical Designer, Mining
EXP
Sudbury, ON · Greater Sudbury, ON
- Full-time
Assist the lead engineer in the design of power & lighting layouts, circuiting, fire alarm, automation & control, instrumentation and electrical details
Added 22 mins ago
YR
2026/2027 Indigenous Language and International Languages Teachers & Instructors (Non-OCT) - OJIBWE & MOHAWK
York Region District School Board
Aurora, ON
- Full-time
This is an ongoing job posting. Due to the volume of interest, we are unable to provide individual updates - candidates will only be contacted if a vacancy becomes available.
Added 22 mins ago
YR
2026/2027 Indigenous Language and International Languages Teachers & Instructors (Non-OCT) – Various Languages
York Region District School Board
Aurora, ON
- Full-time
This is an ongoing job posting. Due to the volume of interest, we are unable to provide individual updates - candidates will only be contacted if a vacancy becomes available
Added 24 mins ago
T
Software Engineer III - Full Stack Tech Lead
TD
Toronto, ON
- Full-time
$125,500 - $154,000 CADThe pay details posted reflect a temporary market premium specific to this role that is reassessed annually.
Added 24 mins ago
T
Governance & Control Analyst III - Pre-Identified Candidate
TD
Markham, ON
- Full-time
…may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
Added 40 mins ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
…the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards…
Added 40 mins ago
PI
Employment Relations Officer - Toronto (12-month term)
PIPSC IPFPC
Toronto, ON · Greater Toronto Area, Canada
- $113,886 to $142,356 CAD / year
- Temporary
Job Term: 12-month term, Full-time (35 hours per week) position
Added 40 mins ago
FC
Area Manager - Station/ HUB
FedEx Canada
Mississauga, ON
- Full-time
Additional Details: Note: this is a TEMPORARY ASSIGNMENT for up to 6 months. Job posted 10/20/2026 , job unposted 10/27/2026 at 3:00pm local time.
Added 40 mins ago
FC
Assistant Senior Mgr - Facility Operations 2
FedEx Canada
Mississauga, ON
- Full-time
Détails Supplémentaires: Job posted 10/20/2026, job unposted 10/27/2026 at 3:00pm local time.
Added 40 mins ago
IF
Vehicles Sales Manager
Impact Fulfillment Services
Dartmouth, NS
- Full-time
Should you have any questions about this job, application process etc., please feel free to contact our recruiter according to the information below:
Added 40 mins ago
IF
Account Manager Combo BDM / CDM
Impact Fulfillment Services
Kitchener, ON
- Full-time
Added 40 mins ago
PI
Communications Coordinator (Bilingual)
PIPSC IPFPC
Ottawa, ON
- $67,321 to $84,150 CAD / year
- Full-time
Job Term: Permanent Full-time (35 hours per week)
Added 41 mins ago
PI
Communications Coordinator
Professional Institute of the Public Service of Canada
Ottawa, ON
- $67,321 to $84,150 CAD / year
- Full-time
Job Term: Permanent, full-time (35 hours per week)
Added 41 mins ago
PI
Employment Relations Officer - Toronto
Professional Institute of the Public Service of Canada
Toronto, ON
- $113,886 to $142,356 CAD / year
- Full-time
Job Term: 12-month term, full-time (35 hours per week)
Added 56 mins ago
NT
Spécialiste, Co-fabrication (Emballage à la source) / Co-Manufacturing Specialist (Pack at Source)
Nature's Touch Inc.
Montreal, QC
- Full-time
The job description is provided in French first, followed by the English version.
Added 1 hour ago
YR
English as a Second Language (ESL)/LINC/Citizenship Instruction Instructor - Supply 2026/2027
York Region District School Board
Vaughan, ON
- Contract
…title, work location/organization, and email address) in the job posting screening section of the online application. We do not contact references prior to…
Added 1 hour ago
LC
Cashier Part Time Day Greenlight Requisition
Loblaw Companies Limited
Aylmer, ON
- Part-time
…your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like…
Added 1 hour ago
LC
Student, Franchise Part Time Day Greenlight Requisition
Loblaw Companies Limited
Aylmer, ON
- Part-time
…your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like…
Added 1 hour ago
LC
Aide Caissier temps partiel jour
Loblaw Companies Limited
Châteauguay, QC
- Part-time
…your career, re-entering the workforce, or looking for a new job, this is where you…
Added 1 hour ago
LC
Fruits et légumes Commis temps partiel jour
Loblaw Companies Limited
Châteauguay, QC
- Part-time
…your career, re-entering the workforce, or looking for a new job, this is where you…
Added 1 hour ago
LC
Bakery InStore Clerk Part Time Night
Loblaw Companies Limited
Bathurst, NB
- Part-time
…your career, re-entering the workforce, or looking for a new job, this is where you…
Added 1 hour ago
LC
Épicerie Commis temps partiel soir
Loblaw Companies Limited
Longueuil, QC
- Part-time
…your career, re-entering the workforce, or looking for a new job, this is where you…

Assent

Sr. Customer Success Manager

Ottawa, ON, Canada

$100,000 to $130,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Experience: 6+ years of experience in customer success, project management, and/or consulting roles;
Posting language: English
Posted: Sep 2, 2026

Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal candidate is highly motivated, experienced working with senior level stakeholders (internally & externally) and managing complex/non-standard projects, with impeccable attention to detail and excellent interpersonal skills. Compensation for this role includes a competitive base salary plus eligibility to participate in our annual incentive plan.

Key Requirements & Responsibilities

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Provides senior level support while managing the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
Available to provide best practice and guidance where needed for Associate CSMs and CSMs for client escalations;
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Provides consultation, advocates and collaborates with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Provides recommendations while working with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Take on special projects to enhance customer success management processes. This can include leading groups of individual contributors through projects and process development.

Qualifications

Excellent oral and written communication skills in English (additional languages are an asset) - you communicate clearly, concisely and with tact;
A University, College and/or Post Graduate Certificate in Environmental Studies, International Business, Supply Chain Management, Product/Materials Compliance, a related area of study or equal working experience;
6+ years of experience in customer success, project management, and/or consulting roles;
Proven experience in consultative customer management and/or project management roles, leading initiatives with external stakeholders;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Advanced Microsoft Excel and data management and analysis skills - able to leverage all Excel functions to analyze and report on complex datasets;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 100000 - CAD 130000 - yearly

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More about this job

Responsibilities

The Senior Customer Success Manager will manage client relationships and define compliance programs to ensure project success and business value. They will lead strategic planning sessions, analyze program performance, and collaborate with internal teams to drive product adoption and renewals.

Requirements

Candidates must have 6+ years of experience in customer success, project management, or consulting, along with a relevant university degree or equivalent experience. Strong communication skills, advanced data analysis capabilities, and intermediate regulatory knowledge are required for this role.

Skills

Customer success management
Project management
Consulting
Strategic planning
Executive business reviews
Relationship management
Data analysis
Regulatory knowledge
Supply chain management
Microsoft Excel
SaaS
Communication
Stakeholder management
Compliance programs
Problem solving

Benefits

Vacation time
Life leave days
Corporate bonus program
Retirement savings options
Flexible work options
Volunteer days
Professional development days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Supply Chain
Compliance
Regulatory
Project Management
Consulting
Data Analysis
Microsoft Excel
Strategic Planning
Executive Business Reviews
Product Intelligence
Sustainability
Human Rights Due Diligence
PFAS Reporting
Digital Product Passports
CRM
Professional Services
B Corporation
Stakeholder Management

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