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Added 7 mins ago
UW
Manager, Research and Evaluation
United Way Greater Toronto
Toronto, ON
- $75,000 to $85,000 CAD / year
- Full-time
Reporting to the Senior Manager, Research & Evaluation (Data Specialist) the Manager, Research and Evaluation will conduct and support systems change research projects, undertake evaluation…
Added 7 mins ago
DS
Manager of Procurement and Risk Management Services
District School Board of Niagara
ON · Ontario, Canada
- Full-time
Proficient in Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams and SharePoint, with the ability to use digital tools for data analysis, collaboration, reporting…
Added 7 mins ago
AG
Analyste FP&A Sénior - Senior FP&A Analyst
Amiel Group
Laval, QC
- Full-time
Reporting to the FP&A Manager, you’ll work at the intersection of finance, operations, and business intelligence, in an environment where your analyses, recommendations, and improvement…
Added 7 mins ago
R
Project Manager - Dealer Services Quebec
RONA
Boucherville, QC
- Full-time
We are seeking a highly organized and detail-oriented Project Manager - Retail Specialist to join our team in the affiliate retail industry. The ideal candidate will possess a strong…
Added 7 mins ago
TM
Controller
Trudell Medical International
London, ON
- Full-time
Oversee financial operations for TMI Group of companies, including cost analysis, inventory control, fixed asset/capex reporting and financial reporting
Added 7 mins ago
C
Senior Project Manager
CBTS
Toronto, ON
- Full-time
Currently we are seeking a Project Manager to drive client-based Professional Services engagements within our Cloud, Data & AI group - including cloud migration and modernization, data…
Added 7 mins ago
KP
Director, Student Access and Disability Resources - Competition ID: 4664
Kwantlen Polytechnic University
Surrey, BC
- Full-time
The Director, Student Access and Disability Resources reports to the Associate Vice-President, Student Affairs. Reporting directly to this position is the Manager, Accessibility Services,…
Added 7 mins ago
R
Senior Business Process Design & Project Manager
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- Full-time
Lead discovery and current-state assessments using interviews, workshops, data analysis, observation, and process mapping.
Added 8 mins ago
Controller
Trudell Medical Group
London, ON
Oversee financial operations for TMI Group of companies, including cost analysis, inventory control, fixed asset/capex reporting and financial reporting
Added 8 mins ago
E-Commerce Specialist
Trudell Medical Group
London, ON
You have 5+ years of experience in B2B digital commerce operations and familiarity with platforms such as Shopify Plus, Adobe Commerce, BigCommerce, or equivalent. You have proficiency in…
Added 8 mins ago
Manager, Simulation Strategy and Health Technologies
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Hamilton, ON
Reporting to the Director, Research & Administration, the Manager, Simulation Strategy & Health Technologies provides strategic and operational leadership for simulation, immersive…
Added 23 mins ago
S
Water Resources Engineering Graduate
Stantec
Markham, ON
- Full-time
Conduct field investigations including water quality sampling, hydrometric measurements, data management and analysis
Added 23 mins ago
KP
Director, Student Access and Disability Resources
Kwantlen Polytechnic University
Surrey, BC
- Full-time
The Director, Student Access and Disability Resources reports to the Associate Vice-President, Student Affairs. Reporting directly to this position is the Manager, Accessibility Services,…
Added 23 mins ago
TD
Resource & Capacity Manager
Teifi Digital
Vancouver, BC
- $110,000 to $130,000 CAD / year
As Resource & Capacity Manager, you will make sure the right people are on the right projects at the right time. You will own staffing and capacity across Teifi's delivery pods, turning the…
Added 37 mins ago
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Account Coordinator
Cheil Canada
Mississauga, ON
- $45,000 to $50,000 CAD / year
- Full-time
…why we design connected experiences across online, offline and emerging touchpoints, blending data, insights, creativity, and technology to build what’s next, not just respond to what’s…
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Halifax, NS
- Full-time
Reporting to the Corporate Energy Solutions Manager, the Data Analyst will work closely with internal teams and external technology providers to identify and resolve data discrepancies,…
Added 37 mins ago
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Toronto, ON
- $110 to $115 CAD / hour
- Contract
Establish project governance structures, reporting mechanisms, decision-making processes, issue escalation paths, and stakeholder communication plans.
Added 38 mins ago
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Scotiabank
Toronto, ON
Assists with employing various data techniques and procedures to perform the continuous iteration and analysis of past and current data, to obtain insights about a business challenge /…
Added 38 mins ago
MC
Manager, Community (Atlantic Canada)
MS Canada
Remote, Canada
- Full-time
- Remote
The Manager, Community supports the implementation of community strategies, regional initiatives, revenue generation and outreach plans, identifying opportunities to strengthen partnerships…
Added 38 mins ago
MC
Manager, Community (Atlantic Canada)
MS Canada
Remote, Canada
- Full-time
- Remote
The Manager, Community supports the implementation of community strategies, regional initiatives, revenue generation and outreach plans, identifying opportunities to strengthen partnerships…
Added 38 mins ago
MC
Manager, Community (Ontario)
MS Canada
Remote, Canada
- Full-time
- Remote
The Manager, Community supports the implementation of community strategies, regional initiatives, revenue generation and outreach plans, identifying opportunities to strengthen partnerships…
Added 38 mins ago
MC
Manager, Community (Ontario)
MS Canada
Remote, Canada
- Full-time
- Remote
The Manager, Community supports the implementation of community strategies, regional initiatives, revenue generation and outreach plans, identifying opportunities to strengthen partnerships…
Added 38 mins ago
MC
Manager, Community (Ontario)
MS Canada
Remote, Canada
- Full-time
- Remote
The Manager, Community supports the implementation of community strategies, regional initiatives, revenue generation and outreach plans, identifying opportunities to strengthen partnerships…

Closed listing

Assent

Sr. Customer Success Manager

Ottawa, ON, Canada

$100,000 to $130,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Experience: 6+ years of experience in customer success, project management, and/or consulting roles;
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal candidate is highly motivated, experienced working with senior level stakeholders (internally & externally) and managing complex/non-standard projects, with impeccable attention to detail and excellent interpersonal skills. Compensation for this role includes a competitive base salary plus eligibility to participate in our annual incentive plan.

Key Requirements & Responsibilities

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Provides senior level support while managing the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
Available to provide best practice and guidance where needed for Associate CSMs and CSMs for client escalations;
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Provides consultation, advocates and collaborates with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Provides recommendations while working with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Take on special projects to enhance customer success management processes. This can include leading groups of individual contributors through projects and process development.

Qualifications

Excellent oral and written communication skills in English (additional languages are an asset) - you communicate clearly, concisely and with tact;
A University, College and/or Post Graduate Certificate in Environmental Studies, International Business, Supply Chain Management, Product/Materials Compliance, a related area of study or equal working experience;
6+ years of experience in customer success, project management, and/or consulting roles;
Proven experience in consultative customer management and/or project management roles, leading initiatives with external stakeholders;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Advanced Microsoft Excel and data management and analysis skills - able to leverage all Excel functions to analyze and report on complex datasets;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 100000 - CAD 130000 - yearly

About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage client relationships, define compliance programs, and ensure the realization of economic value for assigned accounts. They will lead strategic planning sessions, analyze program results, and collaborate with internal teams to drive product adoption and business growth.

Requirements

Candidates must have 6+ years of experience in customer success, project management, or consulting, along with a relevant university degree or equivalent experience. Proficiency in Microsoft Excel, strong communication skills, and intermediate regulatory knowledge are required for this role.

Skills

Customer success
Project management
Consulting
Strategic planning
Relationship management
Data analysis
Microsoft Excel
Regulatory knowledge
Supply chain management
Communication
Stakeholder management
Product compliance
SaaS
Business value optimization
Account management

Benefits

Vacation time
Life leave days
Corporate bonus program
Retirement savings options
Professional development days
Flexible work options
Volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Project Management
SaaS
Supply Chain Management
Regulatory Compliance
PFAS Reporting
Digital Product Passports
Human Rights Due Diligence
Responsible Sourcing
Executive Business Reviews
CRM
Data Analysis
Microsoft Office
Google Applications
B Corporation
Product Intelligence
Strategic Planning
Account Management
Consulting
Professional Services

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