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Added 7 mins ago
Senior Customer Success Manager
Greenspace Health
Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
Lead complex implementations and change management. Guide multi-site and multi-stakeholder rollouts, including workflow design, training, and adoption planning, while managing a clear…
Added 7 mins ago
Area Manager - Station/ HUB
FedEx Canada
Barrie, ON
Full-time
…(1) year as an Supervisor within FDX and (1) year previous management, operational leadership, project or team…
Added 7 mins ago
Mechanical Designer - CAN
RESA Power
Victoria, BC
Full-time
Work with Purchasing and Vendors to receive quotes and lead times to complete design.
Added 7 mins ago
Absence, Time Tracking & Payroll Lead, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
Temporary
Works with a cross-functional project team to provide leadership and expertise in Payroll and Absence/Time Tracking, ensuring requirements, process maps, and design deliverables are…
Added 7 mins ago
Automation Business Consultant (RPA+AI Projects)
Greenlight Consulting
Toronto, ON · Greater Toronto Area, Canada
$100,000 to $130,000 CAD / year
Full-time
Where required, lead DU training during enablement and generate SOPs and change management materials where needed to close the gap between what was built and how the business will run it
Added 7 mins ago
Project Controls Lead, Project Management Office, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
Temporary
Reporting to the Manager, Planning & Project Controls, The Project Controls Lead establishes, maintains, and advances the tools, processes, and reporting frameworks that provide accurate…
Added 7 mins ago
Senior Project Manager
TRS Staffing Solutions
North Vancouver, BC
Full-time
TRS Staffing is seeking an experienced Senior Project Manager to join our clients growing team. This position offers the opportunity to manage challenging and high-profile work while…
Added 7 mins ago
Transportation Specialist I/II- Hondo
Texas Department of Transportation
Hondo, AB
Contract
…appraisal in accordance with Department standards. Assists with project planning and the development of policies and procedures for area of responsibility. Work requires contact with…
Added 22 mins ago
Maintenance Foreperson
Barminco
Dease Lake 9, BC
Full-time
Reporting to the Project Manager, the successful candidate will lead and supervise maintenance personnel, ensuring site mobile equipment is serviced safely and efficiently. With a strong…
Added 36 mins ago
Program Manager
Leonardo DRS
Bedford, NS
Full-time
Lead meetings and the Integrated Product Team from kick-off to project close;
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Director, Finance Operations (Job Costing & Revenue)
Robert Half
Whitchurch-Stouffville, ON
Contract
Oversee change management processes related to project scope and pricing adjustments.
Added 36 mins ago
Director, AI Operations
TBWA\Canada
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
7+ years of experience in operations, project management, program management, account leadership, innovation, digital transformation, or a related field.
Added 36 mins ago
Director, Supply Chain
Kassen Recruitment
Toronto, ON
Full-time
…supply chain operations. Based in Toronto, the Director will lead a team located primarily in Saskatoon and partner closely with the operations group and senior…
Added 36 mins ago
Senior Instrumentation and Controls Specialist
Jacobs
Toronto, ON
$125,000 to $175,000 USD / year
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Lead and coordinate the work of instrumentation and controls team members while collaborating with multidisciplinary project teams to achieve project objectives, schedules, and quality…
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Human Resources Manager
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Lead full-cycle performance management processes, including probationary and annual reviews, ensuring consistency, fairness, and quality documentation.
Added 36 mins ago
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Lead the estimating portion of project handover meetings with project management, drafting, purchasing and other involved departments.
Added 37 mins ago
Associate Director, Strategic Pursuits, Managed Services
EY
Winnipeg, MB · Toronto, ON · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Waterloo, ON · Calgary, AB
Strong project management skills with the ability to establish priorities, manage multiple deadlines, and navigate competing demands.
Added 37 mins ago
Manager, International and Industry
Government of Alberta
AB
Team leadership and staff development: Provide day-to-day direction, mentorship, workload management, performance support, and operational leadership to a team of professional staff while…
Added 37 mins ago
Project Manager (Substations)
Valard Construction
Calgary, AB
Full-time
Our Substations group is currently looking to add a Project Manager to our growing team, based in either Calgary, AB or Markham, ON.
Added 37 mins ago
Project Manager (Substations)
Valard Construction
Markham, ON
Full-time
Our Substations group is currently looking to add a Project Manager to our growing team, based in either Calgary, AB or Markham, ON.
Added 37 mins ago
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Victoria, BC
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The role of the Senior Civil Engineer is to work on complex and exciting projects both independently and as a team member. In this position you could work as a technical engineer, project…
Added 37 mins ago
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Added 53 mins ago
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Added 1 hour ago
Site Superintendent
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Lead project closeout activities, including deficiencies and final site turnover.
Added 1 hour ago
MTO Project Manager - Lead Bridge Engineer
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As an MTO Project Manager and Lead Bridge Engineer, you will play a key role in delivering complex bridge and transportation structure projects (with an emphasis on leading MTO…

Assent

Sr. Customer Success Manager

Ottawa, ON, Canada

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Experience: 6+ years of experience in customer success, project management, and/or consulting roles;
Posting language: English
Posted: Sep 2, 2026

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Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal candidate is highly motivated, experienced working with senior level stakeholders (internally & externally) and managing complex/non-standard projects, with impeccable attention to detail and excellent interpersonal skills. Compensation for this role includes a competitive base salary plus eligibility to participate in our annual incentive plan.

Key Requirements & Responsibilities

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Provides senior level support while managing the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
Available to provide best practice and guidance where needed for Associate CSMs and CSMs for client escalations;
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Provides consultation, advocates and collaborates with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Provides recommendations while working with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Take on special projects to enhance customer success management processes. This can include leading groups of individual contributors through projects and process development.

Qualifications

Excellent oral and written communication skills in English (additional languages are an asset) - you communicate clearly, concisely and with tact;
A University, College and/or Post Graduate Certificate in Environmental Studies, International Business, Supply Chain Management, Product/Materials Compliance, a related area of study or equal working experience;
6+ years of experience in customer success, project management, and/or consulting roles;
Proven experience in consultative customer management and/or project management roles, leading initiatives with external stakeholders;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Advanced Microsoft Excel and data management and analysis skills - able to leverage all Excel functions to analyze and report on complex datasets;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 100000 - CAD 130000 - yearly

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More about this job

Responsibilities

The Senior Customer Success Manager will manage client relationships, define compliance programs, and ensure the realization of economic value for assigned accounts. They will lead strategic planning sessions, analyze program performance, and collaborate with internal teams to drive product adoption and client success.

Requirements

Candidates must have 6+ years of experience in customer success, project management, or consulting roles. A university or college degree in a relevant field such as Environmental Studies, International Business, or Supply Chain Management is required.

Skills

Customer success
Project management
Consulting
Stakeholder management
Strategic planning
Data analysis
Microsoft Excel
Regulatory knowledge
Supply chain management
Relationship management
Communication
Product compliance
SaaS
Business value optimization
Account management

Benefits

Vacation time
Life leave days
Corporate bonus program
Retirement savings options
Professional development days
Flexible work options
Volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Project Management
SaaS
Supply Chain Management
Regulatory Compliance
PFAS Reporting
Digital Product Passports
Human Rights Due Diligence
Responsible Sourcing
Data Analysis
Microsoft Excel
Executive Business Reviews
CRM
Product Intelligence
B Corporation
Strategic Planning
Consulting
Stakeholder Management
Account Management
Professional Services

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