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Added 2 hours ago
J
Management Trainee Summer Internship - 2027
Jobbe
Dartmouth, NS
- Temporary
Must have a minimum of six months experience in sales, customer service, management or leadership.
Added 2 hours ago
J
Manager, Corporate Strategic Project Delivery
Jobbe
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
As a key member of the NL Liquor Corporation, reporting to the Director of IT, you will be the Technology Lead responsible for the successful planning, execution, management, change control…
Added 6 hours ago
CC
Business Development Manager
Carlson Construction Ltd.
AB · Edmonton, AB
- Full-time
…Carlson Construction’s market position. This individual will lead new business initiatives, develop client relationships, and collaborate across teams to ensure successful project…
Added 7 hours ago
CM
Head of Development
C3 Media Inc
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…international media company, the group includes top-ranking sales and acquisitions division, Cineflix Rights, as well as production labels Buccaneer and C3 Media. With a catalogue of 7,600…
Added 9 hours ago
BC
Project Manager
BELFOR CANADA INC.
Toronto, ON
- $65,000 to $80,000 CAD / year
- Full-time
Reporting to the General Manager, the Project Manager is the main generator of revenue for the branch. This position’s primary responsibility is to manage and oversee all emergency and…
Added 9 hours ago
E
Relationship Manager
ESOPX
Alert Bay, BC
- Full-time
Wrong sentiments lead to premature exits or missed opportunities.
Added 9 hours ago
A
Manager, Software Engineering
AltaML
Toronto, ON
- Full-time
AltaML is looking for a Manager, Software Engineering to lead a delivery pod where technical excellence and team health go hand in hand. You'll own the architectural integrity of your pod's…
Added 10 hours ago
CB
Power Washing & Window Cleaning Technician
Clean Break Home Services
Vancouver, BC
- Full-time
Opportunity to advance to Crew Lead or Project Manager positions.
Added 10 hours ago
C-
Technical Sales Intern- Mississauga
Captiveaire - Region 114 Western PA
Mississauga, ON
- Volunteer
NOTE: Excellent performance may lead to full-time employment opportunities in sales, field service or other engineering roles upon graduation.
Added 11 hours ago
DP
BD & Marketing Manager - Disputes
DLA Piper Canada LLP
Toronto, ON · Vancouver, BC
- $140,000 to $165,000 CAD / year
…the group’s visibility and growth. This role involves strong project coordination, writing, and communication skills. The BD & Marketing Manager helps track business development activity,…
Added 11 hours ago
WL
Application Specialist
Wainbee Limited
Saguenay, QC
- Full-time
Collaborate closely with sales, manufacturing, procurement, and service teams to ensure successful project execution
Added 11 hours ago
WL
Application Specialist
Wainbee Limited
Pointe-Claire, QC
- Full-time
Collaborate closely with sales, manufacturing, procurement, and service teams to ensure successful project execution
Added 14 hours ago
J&
Spécialiste clinique en échographie - Ultrasound Clinical Specialist - (Montreal, QC) - Johnson & Johnson MedTech, L'électrophysiologie
Johnson & Johnson Innovative Medicine
Markham, ON · Montreal, QC
- Full-time
Added 14 hours ago
C
Associate Controls Specialist
Carrier
Coquitlam, BC
- $43,500 to $93,500 CAD / year
- Full-time
Project Documentation: Maintain accurate construction records and communicate project status clearly to the team and customers
Added 14 hours ago
B
SENIOR BUSINESS ADVISOR, BUSINESS STRATEGY - Toronto
BDC
Toronto, ON
- Full-time
…in an AI driven world and will have supported the consulting sales cycle and management of a portfolio of projects delivered by…
Added 14 hours ago
AI
BAS Specialist
Ainsworth Inc
Mississauga, ON
- Full-time
Assists with sales estimations and project extra costing exercises.
Added 14 hours ago
AI
Security Systems Application Specialist
Ainsworth Inc
Mississauga, ON
- Full-time
Reporting to the Project Manager, you will have the opportunity to execute and lead various security system projects. Your role will encompass estimation, engineering design, programming,…
Added 14 hours ago
AI
HVAC Services Supervisor
Ainsworth Inc
Winnipeg, MB
- Full-time
Support Sales team to develop quotes for service and project related work.
Added 14 hours ago
AI
Branch Administrator
Ainsworth Inc
Halifax, NS
- Full-time
Act as a central point of coordination and administrative support for Sales, Marketing, Estimating, Project Management, Service, Finance, and Operations teams, helping ensure effective…
Added 15 hours ago
W
Manager - Environmental Health and Safety
Wesco
Mississauga, ON
- $98,653 to $139,000 USD / year
- Full-time
Evaluate the strengths and weaknesses of the EH&S Service team and lead an interactive training program that utilizes resources such as internal, hands-on process training, offsite courses,…
Added 15 hours ago
AC
Manager, Indirect Tax
ACCA Careers
Toronto, ON
- Full-time
Lead multiple client facing engagement teams responsible for GST/HST and sales tax planning and management services
Added 15 hours ago
AC
Senior Manager, Indirect Tax
ACCA Careers
Toronto, ON
- Full-time
Lead multiple client facing engagement teams responsible for GST/HST and sales tax planning and management services
Added 17 hours ago
IA
Inside Sales / Account Development
Imaged Advertising Creations
Toronto, ON · North York, ON
- $60,000 to $65,000 CAD / year
- Full-time
…an existing customer base. You’ll own the relationship and sales follow-up, supported by our estimating, customer service and production…
Added 19 hours ago
NP
Director, New Business Dev - Garage Doors
NewAge Products Inc
Canada
- $130,000 to $190,000 CAD / year
- Full-time
Build and execute the commercialization strategy for NewAge's new garage door product line, defining the optimal mix of product sales, channel partnerships, and licensing opportunities.
Added 21 hours ago
KD
Gestionnaire, Omnimarketing - McCafé | Associate Manager, Omni Marketing - McCafé
Keurig Dr Pepper
Montreal, QC
- Full-time

Closed listing

Assent

Sr. Customer Success Manager

Ottawa, ON, Canada

$100,000 to $130,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Experience: 6+ years of experience in customer success, project management, and/or consulting roles;
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal candidate is highly motivated, experienced working with senior level stakeholders (internally & externally) and managing complex/non-standard projects, with impeccable attention to detail and excellent interpersonal skills. Compensation for this role includes a competitive base salary plus eligibility to participate in our annual incentive plan.

Key Requirements & Responsibilities

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Provides senior level support while managing the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
Available to provide best practice and guidance where needed for Associate CSMs and CSMs for client escalations;
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Provides consultation, advocates and collaborates with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Provides recommendations while working with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Take on special projects to enhance customer success management processes. This can include leading groups of individual contributors through projects and process development.

Qualifications

Excellent oral and written communication skills in English (additional languages are an asset) - you communicate clearly, concisely and with tact;
A University, College and/or Post Graduate Certificate in Environmental Studies, International Business, Supply Chain Management, Product/Materials Compliance, a related area of study or equal working experience;
6+ years of experience in customer success, project management, and/or consulting roles;
Proven experience in consultative customer management and/or project management roles, leading initiatives with external stakeholders;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Advanced Microsoft Excel and data management and analysis skills - able to leverage all Excel functions to analyze and report on complex datasets;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 100000 - CAD 130000 - yearly

About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage client relationships, define compliance programs, and ensure the realization of economic value for assigned accounts. They will lead strategic planning sessions, analyze program results, and collaborate with internal teams to drive product adoption and business growth.

Requirements

Candidates must have 6+ years of experience in customer success, project management, or consulting, along with a relevant university degree or equivalent experience. Proficiency in Microsoft Excel, strong communication skills, and intermediate regulatory knowledge are required for this role.

Skills

Customer success
Project management
Consulting
Strategic planning
Relationship management
Data analysis
Microsoft Excel
Regulatory knowledge
Supply chain management
Communication
Stakeholder management
Product compliance
SaaS
Business value optimization
Account management

Benefits

Vacation time
Life leave days
Corporate bonus program
Retirement savings options
Professional development days
Flexible work options
Volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Project Management
SaaS
Supply Chain Management
Regulatory Compliance
PFAS Reporting
Digital Product Passports
Human Rights Due Diligence
Responsible Sourcing
Executive Business Reviews
CRM
Data Analysis
Microsoft Office
Google Applications
B Corporation
Product Intelligence
Strategic Planning
Account Management
Consulting
Professional Services

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