Find work in Canada.

321,018 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
Platform Engineer
Hays
Waterloo, ON
Contract
Designing Aggregator APIs that consolidate data from multiple enterprise systems into business-consumable views.
Added 5 mins ago
Software Support Specialist
StarSpec Technologies
Ayr, ON
Contract
StarSpec Technologies is hiring a Software Support Specialist to prototype, test and validate mission-critical flight software across our satellite, balloon-borne and constellation…
Added 5 mins ago
Customer Service Representative - Call Centre
Arrow Workforce Solutions
Brampton, ON
Full-time
Schedule pickup requests using internal systems and provide accurate pricing information when required.
Added 5 mins ago
Analyst, Credit Risk (18 Month Contract)
EQ Bank
Toronto, ON
Contract
…Analyst generates insights, reporting, and recommendations that support strategy development, risk management, and business…
Added 5 mins ago
Accountant II
Robertson & Company Ltd.
Toronto, ON
Contract
Robertson is seeking a skilled Accountant II to join our client in support of an existing vacancy.
Added 5 mins ago
Manager, Software (Embedded & Digital Products)
Wabtec Corporation
London, ON
Full-time
Support the growth of software architects, technical leads, developers, test engineers, and validation specialists through coaching, meaningful goals, performance feedback, succession…
Added 5 mins ago
CIVIL ENGINEERING
LeadingEdge HR Solutions
ON · Ontario, Canada
Full-time
Licence Required: Licensed Professional Engineer (P.Eng.) in Ontario - Mandatory
Added 5 mins ago
Administrative Technician – Absence Management NFSB2026-027-137
New Frontiers School Board / Commission scolaire New Frontiers
Châteauguay, QC
$27.78 to $37.08 CAD / hour
Internship
…examining boards, verifying or determining the academic and professional qualifications of candidates based on standards, ensuring the authenticity of documents produced, checking work…
Added 5 mins ago
Premier(ère) Associé(e) Technique | Senior Technical Associate
Keurig Dr Pepper Canada
Montreal, QC
Full-time
Added 5 mins ago
Développeur·euse C++
ALTEN Canada
Montreal, QC
Full-time
To support the growth of our client in the aerospace, defense, and simulation technologies, ALTEN Canada is recruiting a C++ Software Developer whose role will be to develop software…
Added 5 mins ago
AI Engineer
AgileGrid Solutions
Canada
Full-time
At BMO Financial Group, we offer a comprehensive benefits package designed to support your health, well-being, and professional growth. Our offerings include competitive health insurance,…
Added 5 mins ago
UPDATED 2 x Family Support Worker II, Full-Time
Taproot Community Support Services
Slave Lake, AB
Full-time
At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a…
Added 5 mins ago
Network Engineer
AgileGrid Solutions
Canada
Full-time
…availability, security, and scalability of DNS, DHCP, and IPAM systems. The ideal candidate will possess extensive experience in enterprise network environments, with a focus on DDI…
Added 5 mins ago
Registered Practical Nurse (Psychiatric Emergency Zone)
Michael Garron Hospital
Toronto, ON
Full-time
…health and risk assessments, stabilization of patients, and support the development of disposition and care pathways. The role will also include providing the full scope of nursing care to…
Added 5 mins ago
Quality Assurance Analyst
Prodigy Systems Inc.
Toronto, ON
Contract
Leverage Python for data validation, testing support, automation, and troubleshooting.
Added 5 mins ago
Assistant Project Manager
Rising Edge Group
Kelowna, BC
Full-time
Support project set-up following award and estimate handoff by ensuring project team structure, budget alignment, documentation, and systems are established for an effective kick-off
Added 6 mins ago
Customer Service Representative (Bilingual - must speak English & Mandarin or Cantonese)
My Insurance Broker
Thornhill, ON
With multiple offices across Southern Ontario and a dedicated support centre in Richmond Hill, we are committed to providing our clients with competitive pricing, comprehensive coverage,…
Added 6 mins ago
Engineering Process Technician
Flex-N-Gate
Windsor, ON
Support Pilot Line operations including mixing, coating, calendaring, punching, laser cutting/slitting and cell assembly.
Added 6 mins ago
Commerce and Industry - Administrative Agent
Cree Nation Government
Mistissini, QC
The Administrative Agent is responsible for managing the reception desk and providing comprehensive administrative support to the Department of Commerce and Industry. More specifically, the…
Added 6 mins ago
Engineering Process Technician
Flex-N-Gate
Windsor, ON
Support Pilot Line operations including mixing, coating, calendaring, punching, laser cutting/slitting and cell assembly.
Added 6 mins ago
Senior Manager, Community Programs
Homeward Trust Edmonton
Edmonton, AB
…housing development, and strategic investment in housing and support programs. We support alignment across organizations, systems, and sectors by providing trusted data, facilitating…
Added 6 mins ago
Senior Manager, Access, Prevention and Supports
Homeward Trust Edmonton
Edmonton, AB
…housing development, and strategic investment in housing and support programs. We support alignment across organizations, systems, and sectors by providing trusted data, facilitating…
Added 6 mins ago
Fisherman's Market - Retail Supervisor
Mersey Seafoods Ltd
Bedford, NS
Full-time
We are seeking a dedicated and hands-on Retail Supervisor to support the daily operations of our retail store. This role is responsible for maintaining high standards of customer service,…
Added 6 mins ago
Procurement & Contract Specialist
The City of Red Deer
Red Deer, AB
…competitive bidding process and contract law. A high degree of professional judgment and independence is required in performing these duties while advising and liaising with City…
Added 6 mins ago
Procurement Support Specialist
The City of Red Deer
Red Deer, AB
…competitive bidding process and contract law. A high degree of professional judgment is required in performing these duties while advising and liaising with City departments to maintain…

Assent

Sr. Customer Success Manager

Ottawa, ON, Canada

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Experience: 6+ years of experience in customer success, project management, and/or consulting roles;
Posting language: English
Posted: Sep 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

Company Description

Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.

At the center of our offering is the Assent Network, the industry’s most complete Product Intelligence Network, bringing together trusted parts and supplier intelligence, advanced AI and deep regulatory expertise to help organizations identify risk, make informed decisions and stay ahead of evolving requirements.

Trusted by more than 1,000 customers worldwide, Assent helps organizations stay ahead of evolving regulations across areas including responsible sourcing, human rights due diligence, PFAS reporting, Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving measurable business value.

With more than 1000 team members across India, North America, Malaysia, the European Union, and Kenya, Assent brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability, reflecting our commitment to creating lasting value for our customers, our people, and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal candidate is highly motivated, experienced working with senior level stakeholders (internally & externally) and managing complex/non-standard projects, with impeccable attention to detail and excellent interpersonal skills. Compensation for this role includes a competitive base salary plus eligibility to participate in our annual incentive plan.

Key Requirements & Responsibilities

Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones;
Provides senior level support while managing the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews:
- Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported.
- Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption;
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams.
Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team.
Available to provide best practice and guidance where needed for Associate CSMs and CSMs for client escalations;
Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
Serve as a peer partner to new team members as required.
Coordinate user permissions in the Assent platform with Platform Operations.
Provides consultation, advocates and collaborates with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
Provides recommendations while working with Product Management to identify and drive improvements in product offerings, processes, systems, and tools.
Possess intermediate regulatory knowledge in order to consult with clients in program direction;
Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM.
Take on special projects to enhance customer success management processes. This can include leading groups of individual contributors through projects and process development.

Qualifications

Excellent oral and written communication skills in English (additional languages are an asset) - you communicate clearly, concisely and with tact;
A University, College and/or Post Graduate Certificate in Environmental Studies, International Business, Supply Chain Management, Product/Materials Compliance, a related area of study or equal working experience;
6+ years of experience in customer success, project management, and/or consulting roles;
Proven experience in consultative customer management and/or project management roles, leading initiatives with external stakeholders;
Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
Advanced Microsoft Excel and data management and analysis skills - able to leverage all Excel functions to analyze and report on complex datasets;
You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.

Region: North America

Compensation: CAD 100000 - CAD 130000 - yearly

Apply About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage client relationships, define compliance programs, and ensure the realization of economic value for assigned accounts. They will lead strategic planning sessions, analyze program performance, and collaborate with internal teams to drive product adoption and client success.

Requirements

Candidates must have 6+ years of experience in customer success, project management, or consulting roles. A university or college degree in a relevant field such as Environmental Studies, International Business, or Supply Chain Management is required.

Skills

Customer success
Project management
Consulting
Stakeholder management
Strategic planning
Data analysis
Microsoft Excel
Regulatory knowledge
Supply chain management
Relationship management
Communication
Product compliance
SaaS
Business value optimization
Account management

Benefits

Vacation time
Life leave days
Corporate bonus program
Retirement savings options
Professional development days
Flexible work options
Volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Project Management
SaaS
Supply Chain Management
Regulatory Compliance
PFAS Reporting
Digital Product Passports
Human Rights Due Diligence
Responsible Sourcing
Data Analysis
Microsoft Excel
Executive Business Reviews
CRM
Product Intelligence
B Corporation
Strategic Planning
Consulting
Stakeholder Management
Account Management
Professional Services

Report this job